7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. In fact, 80% of learning and development leaders say management and leadership skills are their top training priorities. When creating a training plan, you must distinguish between these two areas.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

ChowNow

SEPTEMBER 6, 2024

For example, a server who knows they have opportunities for promotion to FOH manager is more likely to remain motivated and loyal. With high expectations for service, the FOH manager coordinates closely with servers and bartenders to deliver an exceptional dining experience. Sourcing Candidates Utilize multiple recruitment channels.

Hiring 78

Hiring FOH Recruiting Fine Dining 78

Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.

BOH 78

BOH FOH Back of House Point of Sale 78

Future Food

APRIL 20, 2022

The challenge moving forward into a new paradigm with the FIFO worker at the centre of the equation (the actual customer), as opposed to the client(s), is how these companies will restructure their businesses to realign their efforts to the 30% FOH food presentation focus and deliver a modern, consistent food and hospitality experience.

Hospitality 78

Hospitality Food Safety Front of House Food 78

Sling

AUGUST 9, 2023

April 2021 Flextime: What Is It And Should Your Company Use It?

Article 78

Article 2023 2022 2021 78

Modern Restaurant Management

FEBRUARY 18, 2020

In order to compete, restaurant brands need to be equipped with the leadership and capabilities necessary to adapt to the latest tech trends. Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOH seats as more people gravitate toward digital and delivery.

Mobile Ordering 215

Mobile Ordering Front of House Customer Service Customer Experience 215

7 Shifts

NOVEMBER 3, 2022

And how many of those women work in the FOH rather than the BOH? Is there something in the hiring or recruiting process that leaves women out? At Hopdoddy, they use an open kitchen concept so that the FOH and BOH are more integrated. Every recruit gets a copy of the Hopdoddy “Journey”. Put women in leadership roles.

Leadership 195

Leadership FOH BOH Website Management 195