Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. According to a recent study by Mastercard , “79 percent of respondents worldwide say they are now using contactless payments, citing safety and cleanliness as key drivers.”

Hospitality 230

Hospitality Ordering Front of House Customer Experience 230

Culinary Cues

DECEMBER 26, 2020

It is difficult to argue with safety precautions designed to keep people well and thwart the spread of the virus. It has always been about hospitality and will always be so. Hospitality is central to the restaurant business, yet it’s a hard idea to define precisely.

Fine Dining 482

Fine Dining 2008 Kitchen Safety Customer Experience 482

Culinary Cues

NOVEMBER 20, 2023

Every restaurant knows that once a customer walks through the door a sale of food and beverage will likely result. An environment of excitement, intrigue, service, hospitality, and memorable experiences is required. Is it safety, parking, navigating a store or restaurant menu, pricing, speed of service, or lines?

Customer Experience 376

Customer Experience Customer Service Food Safety Hospitality 376

Modern Restaurant Management

DECEMBER 22, 2020

Our focus this year has been to find ways that Sonny’s is uniquely positioned to help guests navigate our new normal – from safety concerns, family meal solutions, and even the monotony of being trapped at home. Open and clear communication across our organization has been pivotal. We created a ?live live update tracker?

Hospitality 197

Hospitality Customer Experience Food Safety Online Ordering 197

7 Shifts

JANUARY 26, 2021

Embrace Digital Hospitality ?? Far-and-away the biggest change for the hospitality industry has been the widespread adoption of technology, which has gone from a luxury to a necessity for restaurants to operate. For both safety and ease, there isn’t a better option. There are many ways to digital technology into your business.

2021 370

2021 Front of House Social Media Mobile Ordering 370

7 Shifts

JULY 24, 2020

Setting the Table: The Transforming Power of Hospitality in Business. ?? Topics: Hospitality; hiring and training staff; building workplace culture. ?? Award-winning restaurateur Danny Meyer (Union Square Cafe, Gramercy Tavern, Shake Shack) cooks up hospitality magic in his best-selling book, Setting the Table. Goodreads: 4.09

Book 370

Book Management Management Restaurant Law 370

Modern Restaurant Management

JUNE 1, 2020

The hospitality industry, in general, and restaurants in particular, face many different types of risk. What Risks Does The Hospitality Sector Face? For example, the COVID-19 pandemic hit the hospitality industry by surprise. A damaged reputation from low restaurant ratings or failed safety inspections.

Hospitality 182

Hospitality Insurance Food Supply Social Media 182

7 Shifts

NOVEMBER 12, 2020

Reviewing health and safety protocol. Culture training Employee turnover costs the hospitality industry more than $5,800 per employee. Customer service training Customer service is the cornerstone of hospitality. Health and safety training Health and safety training has always been critical to the restaurant industry.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

JUNE 2, 2020

Everyone agrees that with COVID-19, the public has a heightened safety awareness. The public is watching operators very closely to see if they are doing all the things to make safety your #1 priority. Safety is Priority #1. So, with so many restaurants offering great food and service, what was the differentiator?

Training 218

Training Kitchen Safety Food Safety Website Management 218

Culinary Cues

APRIL 15, 2023

Cafés and Bistros should be able to dip into a cache of “extra” money to pay for the entrance fee and since it is thought that restaurants make significant profits from the food they sell, then those deep discounts will be easy to swallow. If you are not in the restaurant business, then maybe this sounds reasonable.

Seasonal Menu 461

Seasonal Menu Café Point of Sale Social Media 461

Future Food

NOVEMBER 4, 2020

Hospitality Mindset – It’s All About The Customer. The Business of Food starts with thinking about hospitality – I call it a Consumer-First Approach. Food and hospitality spend across the globe is on the rise, with all sectors vying for the food-dollar.

Hospitality 148

Hospitality Customer Service Customer Experience Fine Dining 148

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. The same New York Times story found that 80 to 85 percent of Crafted Hospitality group's kitchen employees have moved out of New York City.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Culinary Cues

SEPTEMBER 4, 2023

This may seem like a strange topic for a blog focused on the restaurant industry and the world of food but hear me out. A place where green lawns, flower gardens, friendly postal carriers, and safety were the standard. This is a real danger to not only those of us who work in the business of food but for society as a whole.

Social Media 361

Social Media Food Safety Retail Small Business 361

7 Shifts

JANUARY 31, 2024

Inventory management Managers need to ensure the kitchen is stocked with the right amount of food so that nothing is wasted and as few items need to be 86'ed as possible. Mentorship You'll be responsible for making your team a positive, productive hospitality machine. This goes far beyond training during the first week.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

SEPTEMBER 26, 2022

Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume. Health, Allergen, and Food Safety Training and Certifications. Commercial kitchen equipment safety. Food allergies. Food Service, Kitchen, & Hospitality Tech. Cooking and Food Preparation.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

MARCH 23, 2022

The food and hospitality hasn't changed all that much since '65. They turned to 7shifts to bring together their 16 locations, keep staff accountable, and help their teams spend time on what matters most: hospitality. The restaurant industry has. You can't charge 35 cents for a Coney dog anymore. Table of Contents.

Front of House 369

Front of House Back of House Communication Employee Relations 369

7 Shifts

FEBRUARY 15, 2022

We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry. Shawn is the host of not one but two podcasts— Digital Hospitality and Restaurant Influencers —and he stopped by ours to talk about creating a media brand out of your restaurant.

Social Media 448

Social Media Hiring Website Management Hospitality 448

7 Shifts

OCTOBER 9, 2020

According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. Food photography that makes your food look less than appetizing keeps customers away, whereas high-quality photography turns hungry website visitors into customers.

Design 397

Design Online Ordering Mobile Ordering Social Media 397

Social Hospitality

JANUARY 5, 2022

Even remote parts of the world embraced restaurant and food delivery apps like never before. Mobile chatbots equip restaurants and food delivery apps to do many things. Restaurants would always adhere to food safety standards. There will still be an emphasis on the delivery and pickup of food.

Mobile Ordering 459

Mobile Ordering Customer Service Food Safety Delivery 459

Modern Restaurant Management

FEBRUARY 14, 2023

Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. will create more job seekers in the restaurant/hospitality industry. Boost safety and quality protocols. Ensure safety all along the supply chain. Tech is essential to this effort.

Food Safety 189

Food Safety Kitchen Safety Loyalty Program Employee Relations 189

Modern Restaurant Management

AUGUST 29, 2024

One in six Americans is affected by food borne illnesses annually, according to the FDA. Each year, these illnesses result in an estimated 128,000 hospitalizations and 3,000 deaths. Food safety is increasingly becoming more important to the FDA. Store Food Safely Always refrigerate perishable food within 2 hours.

Food Safety 88

Food Safety Education Food Insurance 88

Culinary Cues

SEPTEMBER 30, 2021

Combine this with the cost of a culinary or hospitality education and the 30-year payback to become debt free and many young students are turning their backs on a restaurant career. [] LABOR WILL BE MUCH MORE EXPENSIVE. We can’t afford to close, and we can’t afford to open – UNLESS – everyone in your operations is part of the solution.

Food Supply 429

Food Supply Employee Relations Kitchen Safety Social Media 429

Modern Restaurant Management

OCTOBER 15, 2021

While safety and quality have always been paramount, the ongoing COVID pandemic has amplified these issues. With the tricky combination of reduced staff, new regulations, ever-changing COVID protocols, and the need for transparent safety practices, restaurants need tech tools to get everyone aligned around quality assurance and standards.

Food Safety 197

Food Safety Audits Employee Relations Training 197

Modern Restaurant Management

DECEMBER 16, 2021

Contactless ordering and payment ensure safety, speed and accuracy, allowing waitstaff to focus on adding that personal touch when serving customers – all contributing to a healthier bottom line for businesses. Service with a smile is not a thing of the past. pickup, delivery, drive-thru, ghost kitchens).

2022 189

2022 Hospitality Loyalty Program Point of Sale 189

Modern Restaurant Management

MAY 20, 2020

Restaurants and hospitality venues remain closed throughout the U.S. Beyond the current operational and financial issues plaguing the hospitality industry lies a very difficult reality. There is no “on” switch that will bring our hospitality industry back to service.

Food Safety 203

Food Safety Consumer Goods Hospitality Food Order 203

7 Shifts

JUNE 3, 2020

There’s a huge demand for people to have great food and feel a little bit more comfortable and at ease. Plus, being in the hospitality business, that’s what we do. We serve people. We take care of people. We make people happy. We make them feel better on a daily basis. This non-profit restaurant pop-up is all about paying it forward.

Front of House 63

Front of House Online Ordering Kitchen Safety Food Safety 63

7 Shifts

AUGUST 27, 2020

Watch: 7shifts CEO Jordan Boesch at Toast Food for Thought as he discusses hiring and employee engagement. As Union Square Hospitality Group’s CEO Danny Meyer puts it, “90% [of the battle] is hiring, 10% is training.” And let’s be honest, when was the last time you read your own restaurant employee handbook?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Culinary Cues

MAY 5, 2020

but it will be your commitment to the safety of all involved that is the key to rebuilding a level of trust that will carry your operation through this tenuous time and on to an eventual renewal of prosperity. Consider if you were an employee in a senior center, a hospital worker, or a line worker in a meat processing plant.

Kitchen Safety 291

Kitchen Safety Food Safety Food Truck Communication 291

Modern Restaurant Management

MAY 2, 2022

Food and labor costs are elevated and expected to remain high in 2022 , negatively impacting restaurants’ profit margins. To maximize your existing resources: Reduce food waste. With prices skyrocketing, restaurants should focus on eliminating food waste. safety, quality, inventory, predictive ordering, etc.)

Food Safety 218

Food Safety Food Supply Waste Sustainability 218

Modern Restaurant Management

JUNE 29, 2020

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Food handlers must wear gloves, hats and masks. They are for your own safety too. The number #1 thing owner/operators can do for their employees is give a sense of psychological safety. Here's some of their advice.

FOH 215

FOH Kitchen Safety BOH Food Safety 215

Modern Restaurant Management

DECEMBER 30, 2020

While some industries have thrived, the hospitality industry has been one of the hardest hit. Be Transparent About Safety. Over the past year, restaurants have had to evolve their communications to consumers with a sensitivity and transparency never before required around issues of safety and health.

2021 225

2021 Marketing Food Safety Back of House 225

Culinary Cues

FEBRUARY 22, 2021

Of, course the food must be tasty and appealing at some level and above all else – consistent. How convenient you might ask: we barely need to slow down our cars and roll down the window when our food arrives – that’s convenience. Great food and drink and honest, sincere service can be the sunshine at the end of a not so terrific day.

2022 386

2022 Food Truck Point of Sale Front of House 386

Modern Restaurant Management

APRIL 8, 2024

And in talking about bringing stability into our food businesses, culture can be that secret ingredient that makes all the difference in attracting the right people, retaining good people, and creating a powerhouse team. However, for those of us in the produce and food industries, what are critical parts that make up a food culture?

Food 187

Food 2002 Food Safety Kitchen Safety 187

Open for Business

JUNE 9, 2023

Restaurant complaints are unavoidable in the hospitality industry. Read on for more about how to handle common complaints people make about restaurants both in the dining room and online, with examples of how your team can turn complaints into great hospitality. It’s just a fact of life.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

7 Shifts

APRIL 3, 2023

Table of Contents Acknowledge the challenges Education about psychological safety Open communication Prioritize workplace mental health Create a healthy workplace for everyone It starts with acknowledging the challenges. The hospitality industry shows a deep resistance to investing in workplace mental health.

Food Safety 195

Food Safety Education Communication Hospitality 195

Modern Restaurant Management

JANUARY 2, 2024

Looking ahead, we predict a day when cultivated meat will find its place as a default choice -on menus, because it delivers on taste, nutrition, and food safety, in addition to environmental sustainability and animal welfare. Beyond the realm of food, a similar shift has occurred with electric cars.

2024 197

2024 Fast Casual Food Safety Insurance 197

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. When issues arise, such as missing food delivery or a staff shortage, a manager must think quickly and find solutions. As of 2024, they make around $26.42 It’s not rocket science.”

2024 195

2024 Management Management Leadership 195