Modern Restaurant Management

SEPTEMBER 30, 2024

The food service industry is forecast to reach $1 trillion in sales this year. We’re seeing younger buyers investing in dining experiences that blend food, convenience, and atmosphere with their values as shoppers. Take fast casual and drive-thru for example. And yet, the modern restaurant is thriving.

2025 450

2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

MARCH 5, 2025

Scaling an artisan food business is no easy feat. Many small food businesses reach a critical point where they must decide whether to remain small and exclusive or expand into wholesale, manufacturing, and broader distribution. I mean, it’s hard to have a bad day in an ice cream shop.

Food 322

Food Back of House Consumer Goods Kitchen Safety 322

Culinary Cues

JANUARY 26, 2025

So, lets look at immigration through the eyes of the business of food from agriculture to food processing and on to the restaurants we all enjoy supporting. The next time you walk through your local supermarket, butcher shop, fish market or bakery, take a moment to think about this. 50 per egg. are immigrants.

Food 372

Food Hotels Fine Dining Agriculture 372

7 Shifts

AUGUST 7, 2024

Of all the costs your restaurants generate, your food is one of the largest. The cost of the food you serve can be affected by so many different outside influences, some of them more obvious, like the rise and fall of fuel costs or the effects of good or bad weather. The cost of food and beverages is a bit of a moving target.

Food 370

Food Seasonal Menu Inventory Pricing 370

Modern Restaurant Management

JANUARY 24, 2025

.” The two large kitchens serving Chatham University’s Eden Hall campus: The Lodge and The Esther Barazzone Center kitchens use electric induction cooking improve the precision and quality of the food they serve. It’s faster – meaning I can cook nearly twice as much food as gas. of food for gas vs 70.9#

Sustainability 448

Sustainability Food Equipment Design 448

EATER

NOVEMBER 15, 2024

Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. A Wonder in New York City.

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2024 Food 2023 2025 306

EATER

OCTOBER 15, 2024

Rifrullo’s rustic-modern décor, mismatched dishware, and chalkboard sign welcoming guests to “be yourself, make friends, find harmony, and relax,” are as inviting as its prices, which top out at $16 for the salmon burger. When food waste goes to landfills, it creates methane , a powerful greenhouse gas.

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Compost Food Equipment Waste 297

Modern Restaurant Management

DECEMBER 2, 2024

There are automated food labeling systems that make it easier for businesses to stay in compliance. There are even light-based decontamination technologies to help keep food contact surfaces or clear liquids safe. As a restaurant manager, maintaining food safety is your number one responsibility. So, how exactly do you do that?

Food Safety 275

Food Safety Management Management Kitchen Safety 275

Modern Restaurant Management

APRIL 9, 2024

A chief reason is due to caution or uncertainty exhibited by conscious consumers, with 48 percent saying they are taking the ‘wait and see’ approach and holding back on spending in 2024. Moving to Multichannel Dining Experiences Dining out is… back? Food availability is often in flux.

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2024 Mobile Ordering Front of House Fast Casual 508

Modern Restaurant Management

FEBRUARY 18, 2025

Of all the concepts I’ve brought to life, this one stands out as my most successful. I didn’t know it at the time, but I left something out. On top of that, he had enough free time to take vacations most of us could only dream about. Vincent would sell, take a few months off, and then repeat the process.

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Social Media Book Back of House Take-out 432

Modern Restaurant Management

JULY 10, 2024

And yet, the diner who walks out with your logo beer mug is damaging your restaurant’s bottom line. After a guest thief takes what they want, the restaurant must purchase replacements and eventually report the thefts to their insurance company, which in the long run will raise their premiums, creating another drag on profitability.

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Back of House Fine Dining Take-out Social Media 491

Modern Restaurant Management

MAY 29, 2024

. "While third-party delivery companies were expected to commoditize food like airline tickets, the opposite happened: people became more attached to their favorite brands. Food is visceral in a way that airline seats aren't. What should other restaurants take away from that as a cautionary tale?

Pricing 482

Pricing Airlines Loyalty Program Education 482

Modern Restaurant Management

OCTOBER 16, 2024

were registered on food delivery platforms like Grubhub, DoorDash, and Uber Eats. Legitimate users might use both their work and personal emails to take advantage of this once, but fraudsters will scale that approach to a whole different level. Promotion abuse can take other forms as well. In 2023, over 1.5

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Delivery Food Order Online Ordering Food Supply 417

Modern Restaurant Management

JUNE 24, 2024

Diners should expect to be delighted by modernized comfort food and low-waste menus, according to Unilever Food Solutions’ Future Menus Top North America Trends 2024 report. We look at what is popping up on menus, what social cues there are out in the market, and what flavors are popping up.

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Seasonal Menu Social Media 2024 Waste 470

Modern Restaurant Management

APRIL 4, 2024

That's one of takeaways in You Can't Market Manure at Lunchtime: And Other Lessons from the Food Industry for Creating a More Sustainable Company by Maisie Ganzler, chief strategy and brand officer of Bon Appétit Management Company. Pro tip: many will be tempted to do more than they should.

Sustainability 490

Sustainability Book Food Supply Waste 490

Modern Restaurant Management

NOVEMBER 11, 2024

You take your seat at a table embedded with a touchscreen menu. Throughout the meal, robot servers deliver your food and clear the table when you're done. Pudu Robotics and Bear Robotics are deploying food-running robots in restaurants across the globe. Sounds far-fetched, right? This technology already exists today.

Front of House 450

Front of House Food Order Seating Customer Experience 450

EATER

AUGUST 29, 2024

Amy Besa and Romy Dorotan are closing their beloved Filipino restaurant Purple Yam, which helped shape the modern Filipino food scene On August 30, Amy Besa and Romy Dorotan will — for the last time — serve food at Purple Yam , the Filipino restaurant in Brooklyn that they opened in 2009. That’s why we think our era is at an end.”

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Food 2009 2006 Fine Dining 336

Modern Restaurant Management

APRIL 17, 2024

Restaurants need to take this data as a signal and think twice about pricing increases. To delve more into the insights, MRM reached out to Mitchell. Open communication with customers is valuable in gaining insights before rolling out price changes. However, there are some ways that restaurant operators can control food costs.

Pricing 493

Pricing Loyalty Program Customer Experience Consumer Goods 493

Modern Restaurant Management

DECEMBER 31, 2024

. “Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.” That’s where the NEXT Flavor Report comes in.

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2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

DECEMBER 26, 2024

This attack, however, is not out of the ordinary. Leveraging deepfake technology, bad actors can mimic the voices and even physical appearances of real people with startling accuracy, enabling them to carry out more realistic and more effective social engineering attacks than ever before. Some may even share login credentials.

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2025 Point of Sale Food Supply 2024 558

Modern Restaurant Management

JULY 11, 2024

Professionals in the restaurant industry are acutely aware of the importance of food safety, but its day-to-day implementation continues to be a challenge. Research shows that out of two million restaurant inspections between September 2022 and 2023, handwashing was the most common FDA food code violation (six percent), and 5.6

Food Safety 458

Food Safety Education Training Audits 458

Modern Restaurant Management

NOVEMBER 2, 2023

” takes readers on a rollicking, astonishing journey through the hidden truths of the foodservice industry. Alongside wild stories detailing how foodborne illnesses can happen, Shaw offers practical solutions to avoid food safety breaches. What do you hope readers take away from reading the book? Francine L.

Kitchen Safety 474

Kitchen Safety Food Safety Allergens Employee Relations 474

Modern Restaurant Management

MARCH 4, 2022

The food service industry has had a tough couple of years, and a large part of what has kept restaurants afloat has been a move to digitalization. Of course, anyone can visit a restaurant, pay for their food and initiate a chargeback at a later date, claiming that their card was stolen and used, the food was misrepresented, etc.

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Customer Service 2022 Food Order Delivery 592

Modern Restaurant Management

DECEMBER 12, 2022

However, much changed for food service businesses throughout the peak of the pandemic. During lockdown periods, food service businesses were forced to adapt or die. According to a study by the British Takeaway Campaign, 32 percent of people said that they would continue to order more takeaway food following the pandemic.

Customer Service 547

Customer Service Presentation Food Order Online Ordering 547

Goliath Consulting

NOVEMBER 13, 2024

The upcoming year is shaping up to be an exciting time for food enthusiasts, with trends emphasizing bold flavors, creative uses of ingredients, and new culinary experiences. Here’s a look at the food trends that will capture our taste buds and redefine dining in 2025.

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2025 Food Email Marketing Fine Dining 243

Modern Restaurant Management

MAY 15, 2023

Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. As such, implementing a robust food delivery and takeout service has become critical for restaurants’ longevity and success. When it comes to delivery, you can take the process into your own hands.

Customer Experience 493

Customer Experience Delivery Loyalty Program Mobile Ordering 493

7 Shifts

NOVEMBER 24, 2024

Let’s take the guesswork out of starting your food business and set your establishment up for success. Do you want to find out which food items your customers love the most? Will you track customer satisfaction scores, sales of specific food items, or the number of repeat customers? With the 4.5%

Marketing 370

Marketing Social Media SEO Customer Service 370

Modern Restaurant Management

SEPTEMBER 26, 2022

Once you have it installed it can act like an employee who can answer the phone at any time, and even take multiple calls at once. Maximize Sales and Take More Orders. A conversational AI phone ordering system can take more calls in less time, and even answer calls simultaneously. What could be more important than this?

Customer Experience 539

Customer Experience Food Order Small Business Ordering 539

Modern Restaurant Management

OCTOBER 23, 2023

With the fierce competition in the food industry, a well-thought-out pre-launch marketing strategy is crucial to ensure your restaurant gets the attention it deserves. Here are five essential steps you need to take for a successful restaurant pre-launch. All of this highlights the significance of mobile optimization.

Fine Dining 520

Fine Dining Marketing Social Media Influencer 520

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. However, it can sometimes take time to get customers to respond to surveys they're given. For example, you could ask about the customer’s satisfaction with food quality, service speed, or overall dining experience.

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Management Management Loyalty Program Social Media 490

Modern Restaurant Management

MARCH 18, 2024

The discussion included food, beverage, nutrition, lifestyle and unique aspects of boutique and high volume foodservice. Food trucks that bring food to patrons where they live and work has become a part of everyday life. To learn more about the results, Modern Restaurant Management sought out LDEI’s Sharon Olson.

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2024 Food Truck Fast Casual Allergens 474

Modern Restaurant Management

MARCH 15, 2023

Is it too risky, particularly now coming out of the pandemic and with people paying more attention to their budgets? Dynamic pricing is ill-suited to the restaurant industry because consumers’ biological and financial preferences around food–i.e., Can I hold out for a few hours for a discount?

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Pricing Consumer Goods Customer Experience Food Order 497

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. Demand for Dining Out Isn’t Going Anywhere. Taking Orders with Artificial Intelligence.

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Front of House Back of House Online Ordering Food Order 528

EATER

FEBRUARY 27, 2025

Photoillustration by Lille Allen; see below for full credits Every major fast-food chain, it seems, now has its own app promising deals, discounts, and a better diner experience overall. All of them promise a seamless experience to the fast-food customer. It can suggest new foods that you might like to try.

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Mobile Ordering Loyalty Program Food Food Order 193

Modern Restaurant Management

DECEMBER 18, 2023

A Look Back at 2023 To gauge the state of the restaurant industry, including the industry’s most pertinent worries around food and labor costs, Restaurant365 conducted a survey of over 730 customers representing 14,000+ locations in December 2022 and again in September 2023. By July, 83 percent had seen a rise in labor costs.

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2024 2023 Back of House 2022 506

Modern Restaurant Management

SEPTEMBER 18, 2023

Everywhere you care to look, AI and automation can be found taking on critical roles and supporting restaurants, bars, cafes, and coffee shops still battling against labor shortages and rising inflation. Robots are helping with food prep and even serving dine-in customers. The restaurant industry is undergoing a technology renaissance.

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Technology Demo Take-out Food Order 537

Modern Restaurant Management

JULY 26, 2024

If your restaurant was involved in a food recall, would you know how to properly communicate about the incident to key stakeholders – including media, customers, employees, supply chain partners, and regulatory agencies? While the details will vary, depending on the situation, outline the general plan and steps to take.

Communication 465

Communication Food Safety Social Media Loyalty Program 465