Restaurant Management Masterclass

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Due first to necessary staffing cuts, extreme safety protocols, and now the need to rehire against outsized government stimulus, unemployment benefits and wage requirements, managing and staffing have become the most urgent conversation in restaurants today. This, adding on to the lynch-pin management style restaurants often have, has made restaurant cultures more vulnerable and volatile than ever. If your restaurant is suffering from cut staff, low morale, or ineffective training, you've come to the right place. Join Harlan Scott of Harlan Scott Hospitality, learn how to get back in control of your restaurant and your operation back on autopilot. In this webinar, you will learn:

Recruiting and retaining the best people from a crowded a competitive jobs board
Implementation of an onboarding and training program that makes a crucial first impression on your new hires. Do your staff think they’re working for the real deal?
How establishing company Core Values gives your team purpose and decreases turnover.
Which frequent and consistent communication tools tell your staff you care and make them care about you.
Open Book Management: How transparency about your restaurant’s finances, wins, and losses can give line-level staff a sense of ownership in your operation leading to increased profitability and reduced turnover.

Thursday April 29, 2021 at 11AM PDT, 2PM EDT, 6PM GMT

Brought to you by:

Harlan Scott, Founder of Harlan Scott Hospitality and Industry Restaurant

A career restauranteur, Harlan moved to Austin in 2010 at the beginning of Austin’s explosive food scene. As director of operations, he opened and managed five unique concepts with over 150 employees. In 2016, he founded Harlan Scott Hospitality, a full-service restaurant and bar consultancy that has since worked with over 30 clients, many well-known bars and restaurant groups in central Texas and beyond, helping open new concepts, creating beverage programs, building operations and training systems, and advising on marketing, technology and vendor relationships.

In 2018 harlan founded Industry in San Marcos, a beer garden style, counter-service hybrid, all-day restaurant focusing on healthy and everyday cuisine with native Texan influence. The concept is a subtle homage to life in the service Industry. He and his business partner are now restoring a 40-year-old pizza/dive bar just down the street from Industry on the town square, scheduled to open this fall. He is currently looking for locations in Austin for Industry #2.

Restaurateur Connection