Guest Recovery Hiring Leadership 
Hot Schedules
SEPTEMBER 8, 2021
A mid the tumult of a chaotic global hotel market, brands of all sizes are reckoning with myriad unexpected factors — worldwide supply chain disruptions resulting in temporary inflation , nationwide labor shortages confining operations, and regional lingering restrictions limiting growth — each making the global recovery slower than expected.
Black Box Intelligence
AUGUST 24, 2021
And part of the problem is that hiring and turnover were serious issues even before the pandemic. Short-staffing leads to dissatisfaction – of guests and employees. The impact of limited staffing is evident in guest sentiment data. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern.
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Black Box Intelligence
AUGUST 9, 2021
The industry’s labor challenges will persist through the economic recovery and beyond. Once you know your turnover rate, you can then measure the cost, which often extends beyond the direct costs of hiring and training. Access to client-only quarterly State of the Industry webinars and thought leadership events.
Modern Restaurant Management
SEPTEMBER 14, 2021
“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. He began working with TSFR in 1996 when he was hired as a District Manager for the Burger King brand.
Aaron Allen & Associates
SEPTEMBER 24, 2021
Your customers, crews, stakeholders, and shareholders all put their faith in your judgment and leadership. We have all seen the news cycles over the months, restaurants closing, jobless numbers are high, but businesses are struggling to hire and retain employees. But who has the playbook for this sort of thing? We all did. Read More ».
Modern Restaurant Management
FEBRUARY 28, 2020
Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Guests may enjoy a variety of seating arrangements, two bars, as well as private cabanas and daybeds offering bottle service and other five-star experiences.
Modern Restaurant Management
MAY 1, 2020
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.
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