Culinary Cues

MAY 5, 2021

I have been asked to provide potential solutions for a generations long dilemma in the hospitality industry, a dilemma that has resulted in physical, mental, and emotional burnout and even a dependence on drugs and alcohol to serve as a band-aid for the wounds that are formed. “My Is there truth to this? So, what’s the solution?

Hotels 426

Hotels Employee Relations Coaching Training 426

7 Shifts

FEBRUARY 10, 2022

We've raised $80MM in new funding led by Softbank with continued support from Ten Coves Capital and Enlightened Hospitality , the fund affiliated with Danny Meyer's Union Square Hospitality Group. Today is a big day for us, but an even bigger day for our restaurant partners. What does this mean for you?

Hospitality 448

Hospitality Hiring Communication Training 448

Modern Restaurant Management

JUNE 13, 2023

As the manager on duty prioritizes each crisis and puts out literal fires in the kitchen while trying to get the POS company on the phone, a chipper newcomer clad in all black strolls in through the back alley to drop a bomb: “I think I’m training with you today?” ” If you know, you know. ”

Training 180

Training Seasonal Menu Hiring Customer Experience 180

7 Shifts

DECEMBER 27, 2019

Hasty hiring is at the root of the problem. When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Money Turnover costs the hospitality industry an average of $5,864 per employee. You may think that hiring quickly can prevent a lapse in service.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

7 Shifts

JULY 24, 2020

Setting the Table: The Transforming Power of Hospitality in Business. ?? Topics: Hospitality; hiring and training staff; building workplace culture. ?? Award-winning restaurateur Danny Meyer (Union Square Cafe, Gramercy Tavern, Shake Shack) cooks up hospitality magic in his best-selling book, Setting the Table.

Book 370

Book Management Management Restaurant Law 370

Culinary Cues

AUGUST 28, 2020

HOSPITALITY FIRST. How do you make it come alive with hospitality? Work at it, train for it, stand behind it, and make a difference. Hire well, connect with them, train them exceptionally well, show some empathy for their personal situation, be fair and just, communicate, pay a fair wage, and embrace them as part of your family.

Social Media 441

Social Media Communication Loyalty Program Training 441

7 Shifts

AUGUST 2, 2022

Danny Meyer is the founder of Union Square Hospitality Group and Shake Shack , one of the most prolific restaurateurs of our time. Danny is also a founder of Enlightened Hospitality Investments , which invests in hospitality-driven companies across a variety of industries. Leaders are there to serve their team.

Leadership 370

Leadership Webinar Hiring Training 370

7 Shifts

MAY 10, 2021

He's a chef and the founder of Best Served Creative , a platform for hospitality works of all levels to tell their stories and make the industry better. Among the great insights Jensen brought were six red flags to avoids in the hiring process on both sides. It's not enough to just go "Hey, hiring line cooks. Reina (Form.

Hiring 370

Hiring Back of House Tip Distribution Insurance 370

Culinary Cues

MAY 18, 2020

As we continue to fight this pandemic that we still know so little about, and try to gradually open up the economy with a keen eye on public safety – it will be restaurants and other hospitality businesses that suffer the longest. HEALTHCARE: Typically, working in a hospital is not at the top of many cooks’ career lists.

White Paper 520

White Paper Certification Food Safety Food Supply 520

Social Hospitality

MAY 18, 2020

According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. Here are 9 hospitality sales tips that combine classic techniques with modern practices. Local seasonal events have always been among the top sales tactics for the hospitality industry.

Hospitality 195

Hospitality Marketing Social Media Hotels 195

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training? Watch: 7shifts CEO Jordan Boesch at Toast Food for Thought as he discusses hiring and employee engagement.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. The purpose of the onboarding process is to teach new hires how to do their jobs successfully, and to catch them up on the company's culture and procedures.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

SEPTEMBER 9, 2024

Hiring and retaining staff has always been a challenge for businesses in the food industry. High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. Leadership training should focus on communication, conflict resolution, and team-building.

2024 335

2024 Social Media Insurance Leadership 335

7 Shifts

JANUARY 23, 2020

Educate yourself on costs, hiring, and the market you are in before taking the leap. Educate yourself on the staffing/employment trends and always be prepared to continually hire. Hiring/staffing ?? Training before opening. Stay true to your concept and hire people who share the same level of passion as yourself.

2020 335

2020 Hiring Cash Management Education 335

7 Shifts

AUGUST 21, 2024

With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry. When a new employee’s training consists of multi-sensory steps, he’ll learn new concepts more easily.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to move your restaurant forward while minimizing time waste.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

7 Shifts

AUGUST 7, 2020

While most people would say it’s choosing a concept or picking the perfect location, we argue that it’s hiring the right people. Who you hire to execute your vision can make or break your business. But how can you know if a new hire will be engaged in their role before you hire them?

2020 312

2020 Kitchen Safety FOH BOH 312

Culinary Cues

JANUARY 11, 2022

Those who are successful in the restaurant business live and breathe service and hospitality. If you do not fit into this profile of natural hospitality, then this is absolutely the wrong business for you. PLAN BETTER – TRAIN HARDER. Finally, those who are successful tend to be visionary, creative, and flexible.

Customer Experience 377

Customer Experience Café Hospitality Customer Service 377

7 Shifts

JUNE 3, 2022

As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. Showcase your core values in your employee handbook, in new-hire training, on your company careers page. The Solution: Create a training program. 8 Reasons Why Restaurant Workers Quit — And How To Prevent It.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Embrace the Suck

JANUARY 20, 2021

The new hires stay for a few weeks but end up leaving, and the cycle of anxiety begins again. This goes back to embracing what “hospitality” really means: you’re the host to others’ experiences. We love to throw around the word “hospitality” in reference to our guests in this industry.

Recruiting 384

Recruiting Coaching Hiring Take-out 384

7 Shifts

NOVEMBER 15, 2024

Hiring the right wait staff is one of the most critical decisions for any restaurant owner. Providing good customer service alone can boost business by as much as 50% , so hiring an experienced waiter or waitress improves customer satisfaction and loyalty. What did you do? What restaurant tools have you used?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Embrace the Suck

MAY 24, 2023

This means internalizing the essence of hospitality. Step 3: Scout for Personality, Not Just Skills During the hiring process, we sometimes over-emphasize experience while undervaluing the importance of personality. To assemble a high-performance team, you need to perpetually be recruiting, marketing, training, and learning.

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

Open for Business

AUGUST 10, 2023

Finding staff for a restaurant can be a big challenge in the hospitality industry. Knowing how to hire employees can make or break your restaurant. Whether you’re staffing a new restaurant, looking for seasonal employees , or streamlining your interview process, you always want to know the best way to hire restaurant employees.

Hiring 167

Hiring Recruiting Reference Website Management 167

Culinary Cues

DECEMBER 11, 2023

Sure, the food at the Blue Gentian was good, and the servers who had been there for years were efficient, and you couldn’t beat the price for the quantity and quality offered, but what Meta was referring to was hospitality. Only a culture of hospitality will define how a restaurant is received.

White Paper 329

White Paper Hospitality Fine Dining Reference 329

Culinary Cues

MARCH 3, 2024

Anyone who has been hired as a new employee knows the feeling of being on the outside of groupism. The restaurant business is part of a wonderful industry of hospitality filled with great people doing extraordinary work as a team. PICTURE: The well led kitchen team of the Balsams Resort in its heyday.

Leadership 379

Leadership Restaurant Law Social Media Sports 379

Culinary Cues

DECEMBER 26, 2020

Finally, when we relinquish our desire to truly serve, when we fail to exemplify the word “hospitality”, when we give up on that part of the experience because we feel that limitations do not allow for it to occur – then we are doomed. It has always been about hospitality and will always be so. PLAN BETTER – TRAIN HARDER.

Fine Dining 480

Fine Dining 2008 Kitchen Safety Customer Experience 480

Typsy

JUNE 17, 2020

If you're a hospitality professional, chances are high that your employment has been affected by the ongoing coronavirus. Read on for advice from an experienced hospitality hiring manager on how to ace a hospitality interview and trial. Your best chance at success is being prepared and knowing what to expect.

Hospitality 193

Hospitality Management Management Hiring 193

7 Shifts

AUGUST 18, 2024

Hiring a Strong Team You'll need a manager, bartenders, waiters, and security. Find these candidates by hiring slowly: Use platforms like Poached Jobs and AllBartenders.com and ask for referrals by reaching out to family, friends, business partners, and other connections in the hospitality industry.

Bar 370

Bar License Email Marketing Customer Service 370

Culinary Cues

NOVEMBER 27, 2020

To Ed Weibrecht who hired me at his newly acquired Mirror Lake Inn even though he didn’t have an opening. To Dr. Woods at Paul Smith’s College who hired me as a totaling inexperienced teacher without even asking for a resume. PLAN BETTER – TRAIN HARDER. He just had a good feeling about me and took a chance.

Influencer 489

Influencer Hotels Education Hiring 489

Culinary Cues

AUGUST 31, 2024

When properly developed and integrated into your operation, the mission statement will impact who you hire, how you train, the products you develop and sell, the way you lead and manage, how employees interact, the way that guests are approached, and how the world perceives you (the business) to be. Freedom for the soul.”

Customer Service 323

Customer Service Social Media Customer Experience Reference 323

7 Shifts

FEBRUARY 8, 2024

In addition to scheduling, 7shifts handles staff payroll, tip management, hiring and application management, employee training, and much more. RUN also acts as an HR software, connecting payroll to core employee functions like training, record keeping, and onboarding. Get a Demo 6. Apple | Android 15. Apple | Android 18.

Management 367

Management Management Operations Mobile Ordering 367

Culinary Cues

SEPTEMBER 15, 2022

Don’t over think your concept or your product – the best food is simple and relies on the quality of ingredients and the attention to detail that cook’s offer in the process of preparing them for the plate. [] HIRE ENERGETIC, CARING, POSITIVE PEOPLE. Hiring is not something to take lightly. PLAN BETTER – TRAIN HARDER.

Fine Dining 403

Fine Dining Front of House Customer Service Customer Experience 403

Perfect Daily Grind

SEPTEMBER 8, 2022

However, just like many other hospitality sectors, the specialty coffee industry experiences high staff turnover rates. Nevertheless, it’s still vital that coffee shop owners are able to hire skilled and passionate baristas to ensure their businesses remain successful. Why is staff turnover so high in the coffee industry?

Hiring 134

Hiring Training Customer Experience Hospitality 134

7 Shifts

FEBRUARY 8, 2024

In addition to scheduling, 7shifts handles staff payroll, tip management, hiring and application management, employee training, and much more. RUN also acts as an HR software, connecting payroll to core employee functions like training, record keeping, and onboarding. Get a Demo 6. Apple | Android 15. Apple | Android 18.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

NOVEMBER 18, 2019

Hire the right people to build the right culture Building an engaged team starts with hiring the right people that fit the culture you want to build in your restaurant. The culture should fall in line with your company’s core values and mission — so guide your hiring process by first building out these key details about your company.

Employee Relations 253

Employee Relations Hiring Social Media Training 253

Culinary Cues

SEPTEMBER 20, 2020

They hire, train, critique, support, celebrate, and rally behind the members of the team that has been built and push each individual to contribute his or her best – always. PLAN BETTER – TRAIN HARDER. Well-run organizations – in this case a kitchen, are built to win. This is what great organizations and great teams do.

Fine Dining 418

Fine Dining Coaching Dine-in Café 418