7 Shifts

SEPTEMBER 21, 2023

Table of Contents Biggest overall team management challenges Top priorities for restaurant operators Wage Increases Leadership and Training Programs Hiring and retention remain the biggest challenge for restaurants when it comes to team management overall. Hiring and retention are our biggest challenges.

2023 397

2023 Hiring Leadership Fast Casual 397

7 Shifts

AUGUST 2, 2022

From what culture is, to how it's built, and how to use servant leadership, a lot of ground was covered. You can train skills, but you can't change who someone is. So we've never learned how to train someone who's otherwise not nice to be nice. So we've never learned how to train someone who's otherwise not nice to be nice.

Leadership 370

Leadership Webinar Hiring Training 370

Culinary Cues

FEBRUARY 2, 2024

Employees must be properly trained and then given the responsibility and authority to make those decisions that fit their position. [] SERVE: Respect means that everyone involved in the restaurant is in the service business. Every day should be an opportunity for each employee to grow, learn, and improve through teaching and training.

Training 361

Training Customer Service Uniforms Leadership 361

Culinary Cues

OCTOBER 3, 2024

So, here are the 21 rules that, from my experience as a chef, should apply: [] LISTEN MORE, TALK LESS The first key to great leadership is to listen to others first. Now that you have invested all that effort, it’s time to trust them to do the job you hired them for. Never let the disease of mediocrity sneak in.

Coaching 379

Coaching Restaurant Law Training Article 379

Clover - Restaurants

JUNE 6, 2024

These employees are generally entrusted to mitigate customer complaints, create shift schedules, handle cash drawers and bank deposits, help employees navigate interpersonal conflicts, and even hire employees on behalf of ownership. Decide what restaurant leadership roles you need Do you need a refreshed bar program?

Leadership 52

Leadership Front of House Back of House Cash Management 52

ChowNow

SEPTEMBER 6, 2024

Hiring the right team is one of the most critical decisions you’ll make as a restaurant owner. In this post, we’ll explore why being thoughtful about your team structure matters and how you can set up your restaurant for success with the right hiring and staffing strategies.

Hiring 78

Hiring FOH Recruiting Fine Dining 78

Culinary Cues

MARCH 3, 2024

Anyone who has been hired as a new employee knows the feeling of being on the outside of groupism. What teams seek to find is leadership in this regard and not the subservient desire to be led. Success happens because of the sense of team and the leadership that sets the stage for this to occur.

Leadership 378

Leadership Restaurant Law Social Media Sports 378

Culinary Cues

OCTOBER 27, 2023

This involves, first and foremost, the decision regarding who to hire as chef and sous chef and the level of control this person will be given. The hiring process, specifically the vetting of candidates for the position is critical. To this end, cooks know exactly what to do and are trained to execute accordingly.

Hiring 401

Hiring Training Pricing Leadership 401

Culinary Cues

APRIL 23, 2023

Chefs have the experience to do this or the network of professionals who can serve as a planning resource. [] HAVE YOU EVER DEVELOPED, STANDARDIZED, AND THEN TRAINED STAFF TO PREPARE A NEW MENU ITEM: Start to finish, the right way to bring an item to the menu is to go through this process until all the “I’s” are dotted and the “T’s” are crossed.

Seasonal Menu 489

Seasonal Menu Leadership Training Fine Dining 489

Crunchtime

FEBRUARY 21, 2022

With a 5-Step Leadership Ladder , you can quickly deploy a talent development program to retain team members and develop bench strength. Wouldn’t it be great if, instead of the mad scramble, you had a bench of available talent already trained for their next role and ready for promotion? It doesn’t have to be.

Leadership 78

Leadership Employee Relations Training Coaching 78

7 Shifts

AUGUST 16, 2024

One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly. Leadership and communication Leadership and communication are not just skills, but essential qualities for a successful restaurant manager. more than those with Associate degrees.

2024 195

2024 Management Management Leadership 195

Modern Restaurant Management

OCTOBER 8, 2024

Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" If I had to choose between hiring someone for their technical knowledge or interpersonal skills, I would choose the latter every single time. " and for good reason. Spoiler alert: It’s not hard skills.

Hiring 167

Hiring Cash Management Customer Service Leadership 167

EATER

JULY 24, 2020

Among other demands, the letter calls to diversify the board of trustees, and make events more equitable On July 16, a large group of James Beard Foundation employees sent a letter to the foundation’s senior leadership team, outlining a list of demands for the future of the organization.

Leadership 145

Leadership Hiring Events Audits 145

Embrace the Suck

MAY 24, 2023

Step 3: Scout for Personality, Not Just Skills During the hiring process, we sometimes over-emphasize experience while undervaluing the importance of personality. While experience is certainly crucial for specific roles, personality should carry substantial weight in our hiring decisions.

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

7 Shifts

JUNE 13, 2024

Every year, we see the same challenges crop up for restaurant operators : hiring and retaining top talent. This highlights the critical role that good leadership plays in employee retention. Condensed Training : Quick, efficient training programs are preferred. It’s a tough gig, and great restaurants need great teams.

Cash Management 221

Cash Management Leadership Training Management 221

Restaurant365

MARCH 15, 2022

Your hiring strategy must focus on hiring the right employees for your restaurant rather than just filling an open position. And a comprehensive approach to employee retention must be built into your hiring strategy. Consequently, it’s imperative that you hire with a retention mindset.

Hiring 78

Hiring Cash Management Insurance Communication 78

Modern Restaurant Management

JULY 18, 2024

Train, Teach, Mentor A great restaurant manager is also a great teacher and mentor. By investing time in training service techniques and developing their team, managers not only improve the skills of their employees but also build a supportive environment where team members feel valued and empowered to grow.

Management 189

Management Management FOH BOH 189

Modern Restaurant Management

FEBRUARY 23, 2021

Through financial recessions, terrorist attacks, global pandemics, and just the typical challenges we face in the course of daily business, there are many leadership lessons to be learned. In the good times, this looks like rigorous training, a dedication to time-honored processes, and a focus on building your culture. Get Better.

Leadership 180

Leadership Airlines 2002 2001 180

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training? Watch: 7shifts CEO Jordan Boesch at Toast Food for Thought as he discusses hiring and employee engagement.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Culinary Cues

AUGUST 31, 2020

In all cases, there will be a re-shuffling of priorities driving changes to the profile of the “best candidate” for the leadership position in the kitchen. This is where you need to be. [] POWER vs. LEADERSHIP. “I This is what brings a team together and firing on all cylinders. [] LACK OF TRAINING.

Leadership 408

Leadership Point of Sale Training Coaching 408

7 Shifts

APRIL 21, 2023

In that leadership position, he created classes for managers on skills like leadership and cost control. Kelly McCutcheon, Group Director of Training & Development at Whataburger It's hard to say where Kelly McCutcheon's love for training started. Be curious. Or because she comes from a long line of teachers? "Not

Leadership 195

Leadership Training Front of House Customer Experience 195

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. For example, you might have to take a larger role in candidate sourcing, recruiting, hiring, onboarding, and even the firing process than you might expect. This goes far beyond training during the first week.

Management 397

Management Management Kitchen Safety Front of House 397

Sling

APRIL 25, 2023

Hiring employees with the right combination of qualities can have a positive effect on the productivity and success of your team and your business. 16) Creative Look for (or train) team members who can think outside the box, create solutions to common problems, and find ways to improve things in your business.

Hiring 78

Hiring Communication Small Business Training 78

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. Café Momentum is more than just a restaurant, though. Several U.S.

Training 120

Training Café Kitchen Safety Back of House 120

Culinary Cues

MAY 13, 2023

Training is paramount to attracting and retaining great employees, so these properties typically invest heavily in teaching and training. [] A NETWORK FOR GROWTH And finally, the next step in a cook’s career might not be at the club where he or she is learning. So where will you get exposure to much, if not all of that?

Hotels 436

Hotels Point of Sale Cash Management Training 436

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 203

Leadership Small Business Hospitality Customer Experience 203

Modern Restaurant Management

MAY 7, 2024

The state of the market means that the many qualified candidates will likely receive multiple offers, making it imperative for employers to be proactive in their hiring processes and consider strategies such as sign-on bonuses to secure top talent.

Marketing 167

Marketing 2024 Recruiting 2050 167

Modern Restaurant Management

OCTOBER 4, 2024

If you consistently fall short, assess what it will take to turn the business around and what it will cost you – whether it’s a further financial investment, more training, improved retention, or replacing people. Every new person coming in, hourly or management, had to undergo a training program of at least six weeks.

Restaurant Law 167

Restaurant Law Training Customer Service Franchise 167

Embrace the Suck

JUNE 18, 2021

They do start to train people better than the bad restaurants, yet their training system is still outdated and is usually only done when someone is hired. They want to become better, they just haven’t developed their leadership team enough to be consistent. They shift from a training culture to a learning culture.

Leadership 354

Leadership Small Business Marketing Coaching 354

7 Shifts

JULY 24, 2020

Topics: Hospitality; hiring and training staff; building workplace culture. ?? To achieve Enlightened Hospitality you need to hire “51 percenters with 5 core emotional skills.” While achieving Enlightened Hospitality may seem redundant while you only serve takeout, it should be a core value of your restaurant and hiring process.

Book 370

Book Management Management Restaurant Law 370

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. But there are tangible ways to mitigate these hiring and retention challenges, and they all start with putting the restaurant’s team first and foremost.

Front of House 230

Front of House Loyalty Program Back of House Training 230

Restaurant365

SEPTEMBER 16, 2021

Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. Short-term restaurant hiring challenges, like filling open roles because you’re understaffed, may seem like the most urgent day-to-day priority. Offer a competitive wage and benefits.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Restaurant365

SEPTEMBER 17, 2021

Your individual hiring decisions define your company culture over the long term, impacting both customer experience and employee retention. Short-term restaurant hiring challenges, like filling open roles because you’re understaffed, may seem like the most urgent day-to-day priority. Offer a competitive wage and benefits.

Hiring 78

Hiring Recruiting Training Communication 78

Culinary Cues

DECEMBER 30, 2019

Every restaurant must constantly invest in training. [] PUTTING ALL OF YOUR EGGS IN THE CHEFS BASKET. I am proud to be a chef and always will be, but a common mistake that restaurateurs make is to turn over the concept and the reputation of their business to that great chef that was just hired. PLAN BETTER – TRAIN HARDER.

Cash Management 272

Cash Management Point of Sale Leadership Website Management 272

Modern Restaurant Management

MARCH 27, 2024

In his new book, Scott Greenberg provides an inspiring, practical framework for management to explore their biases, habits, and leadership styles while learning how to refine the way they manage so they can more effectively recruit, retain, and motivate their hourly teams. Train them to look beyond the rude behavior and “find the need.”

Coaching 110

Coaching Franchise Franchising Book 110

7 Shifts

NOVEMBER 15, 2024

Hiring a great kitchen manager can transform your BOH operations with outstanding culinary and leadership skills. Look for examples in their answers that demonstrate their team management and training skills, as well as their approach to maintaining kitchen standards. But how do you find the right person?

Back of House 195

Back of House Management Management Operations 195

The Restaurant Times

FEBRUARY 18, 2022

To thrive in the restaurant business in the USA, you need to hire cooks and create a talented culinary team that can create exceptional cuisines. You might be wondering, how to hire a cook for rush hours, that too at night? You might be wondering, how to hire a cook for rush hours, that too at night? How To Hire Night Cooks? .

Hiring 52

Hiring Operations Kitchen Safety Food Safety 52