Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. Outsourced recruiting for full-time and contingent staff can help and is simply more efficient.

Guest Recovery 203

Guest Recovery Recruiting Front of House Customer Service 203

Modern Restaurant Management

AUGUST 15, 2024

Enhance Retention The Cornell University Center for Hospitality Research estimates that losing a front-line employee costs fast-food venues an average of $5,864 per person. These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity.

Loyalty Program 179

Loyalty Program Hiring Point of Sale Recruiting 179

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put.

Front of House 230

Front of House Loyalty Program Back of House Training 230

Modern Restaurant Management

DECEMBER 7, 2021

This is the frothy backdrop against which restaurant HR professionals are working to recruit, cultivate and retain the right talent. For leaders in the restaurant and hospitality industry, now is the time to adapt. For leaders in the restaurant and hospitality industry, now is the time to adapt.

2022 197

2022 Operations Recruiting Hiring 197

Modern Restaurant Management

APRIL 15, 2021

In 2019, the hospitality industry found it exceedingly difficult to staff our properties. Don’t Be Choosy … Train! They received 11 applicants, all of which had no experience in restaurants/hospitality ­­­– gas station attendant, quick mart experience, plumber’s assistant and so on.

Social Media 212

Social Media Training Recruiting 2019 212

Typsy

JUNE 26, 2020

In hospitality, people make the place. Knowing the best way to approach recruitment and onboarding is an essential skill, but many of us don't think too much about it. Typsy's Recruitment and onboarding course is all about taking the guesswork out of hiring.

Recruiting 103

Recruiting Hiring Hospitality Take-out 103

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. For example, you might have to take a larger role in candidate sourcing, recruiting, hiring, onboarding, and even the firing process than you might expect. This goes far beyond training during the first week.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

Fast Casual 221

Fast Casual Hiring Online Ordering Front of House 221

Embrace the Suck

APRIL 18, 2022

I should recruit more talent. I must recruit more talent. The best understand that constantly recruiting and attracting top talent isn’t something they do when they need to fill an empty spot on the team. So much so that many of the younger generations does not see the hospitality industry as a good career choice.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. Food Service, Kitchen, & Hospitality Tech. You can approach thinking about this skill in two different ways: General Experience : This pertains to less formal business training. 6 seconds is all you have, on average , to impress the recruiter.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

MARCH 28, 2022

It’s no secret that hospitality employees left the industry at high rates in the last two years. At the same time, competition for labor has risen, making it more difficult than ever to recruit, train and retain employees. The Challenge: High competition for labor is making it difficult to find and retain employees.

2022 212

2022 FOH BOH Recruiting 212

7 Shifts

OCTOBER 30, 2019

When you hire someone who doesn’t share your team’s values, no amount of training will make them engaged in their work. The restaurant industry’s turnover problem Between productivity loss and the resources spent on hiring and training a new employee, turnover costs restaurants $3,500 per employee. Read on to find out.

Hiring 283

Hiring Training Customer Experience 2010 283

Gecko Hospitality

DECEMBER 15, 2022

When you are recruiting talent for your business, you learn that people come in different shapes, sizes, education, and experience. These differences between members of generational groups in the hospitality workplace call for new industry-specific strategies in recruiting. The Recruiting Challenges.

Recruiting 75

Recruiting Hospitality Hiring Website Management 75

Open for Business

AUGUST 10, 2023

Finding staff for a restaurant can be a big challenge in the hospitality industry. Here’s how to hire great employees, with tips for recruiting and retaining staff for a restaurant. Consider the different restaurant roles needed to cover the different aspects of hospitality work at your restaurant.

Hiring 167

Hiring Recruiting Reference Website Management 167

Perfect Daily Grind

AUGUST 2, 2022

For some years now, high rates of staff turnover have been an issue in the hospitality sector, including coffee shops. For instance, according to research from management software platform Deputy , the UK hospitality industry alone has an employee turnover rate of 30% – double the national average.

Café 188

Café Hospitality Training Customer Service 188

Restaurant365

AUGUST 27, 2021

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. Promoting your restaurant culture is an effective way to recruit the best restaurant employees. Most restaurants are trying to hire right now.

Recruiting 151

Recruiting Social Media Front of House Hiring 151

Sante

OCTOBER 8, 2020

Download the talentReef Guide and learn how to digitally engage candidates and successfully recruit, hire, and onboard in a digital world. 2020 has been a lesson in quickly adapting to new requirements - namely, contactless recruiting, hiring, and onboarding.

Management 130

Management Management Recruiting Download 130

Modern Restaurant Management

JANUARY 23, 2023

It’s getting harder and harder to adapt and survive, especially in the ever-changing hospitality industry, but the best companies forge ahead. La Vida Hospitality believes in working as smart as you play, and encourages employees to Enjoy The Ride, a tried-and-true mantra for our approach to the work-life balance.

Coaching 197

Coaching Employee Relations Hospitality Social Media 197

Ken Burgin

NOVEMBER 8, 2021

Large hospitality groups have big advantages when it comes to purchasing food and beverages. So why do so many of these operators ‘think small’ when it comes to recruitment, pay and conditions? What supports the employment success of large hospitality businesses? Offer A-Grade employment conditions.

Recruiting 68

Recruiting Hotels Training Small Business 68

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. A recent study shows that almost half (45 percent) of hospitality businesses believe consumers want an enhanced experience when eating and drinking out post-pandemic. Allow Staff to Focus on the Experience.

Mobile Ordering 186

Mobile Ordering Ordering Front of House Guest Recovery 186

Modern Restaurant Management

FEBRUARY 28, 2023

McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more serious retention challenge” than any other employment sector, with employee exit rates outpacing all other sectors by more than 70 percent.

Management 197

Management Management Food Safety Communication 197

Modern Restaurant Management

NOVEMBER 6, 2023

The restaurant workforce is largely back to pre-pandemic levels, signaling a much-needed reprieve amidst the larger, ongoing hospitality labor crisis. While new workers are brought on to help shoulder the swell in demand, training more people can leave restaurant managers overwhelmed.

Management 201

Management Management Hiring Customer Experience 201

Modern Restaurant Management

DECEMBER 27, 2023

Nearly 75 percent of the industry executives surveyed in the HUB International 2024 Outlook Executive Survey said it has affected their business’ vitality, leading over half to sharpen their employee recruiting practices. Conflict resolution training is also a must. Some larger groups have even added a therapist to the staff.

2024 117

2024 Insurance Recruiting Restaurant Law 117

Restaurant365

AUGUST 19, 2020

For food service and hospitality in particular, an essential part of the guest experience is the interaction with employees. Tailor your hiring and recruiting practices. The first step in reducing high turnover is to examine your hiring and recruiting practices. There are many moving parts to hiring and recruiting.

Restaurant Law 131

Restaurant Law Recruiting Employee Relations Food Safety 131

Modern Restaurant Management

DECEMBER 14, 2021

We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Scott Lawton, Co-founder and CEO, bartaco.

2022 189

2022 Food Supply Mobile Ordering Customer Experience 189

Open for Business

JUNE 15, 2023

Empathy might not be part of your restaurant’s training program—yet. This important skill can create a positive workplace culture and improve the hospitality experience for guests. In fact, teaching empathy can be a helpful part of every restaurant training program. After all, hospitality is a two-way street.

Hospitality 78

Hospitality Loyalty Program Communication Training 78

Modern Restaurant Management

AUGUST 5, 2020

High turnover rates translate to high employment and training costs, as well as a decrease in productivity. The Center for Hospitality Research at Cornell University estimates that turnover costs approximately $5,864 per person. Why does our current pay system not work? What needs to change?

Recruiting 136

Recruiting Hiring Point of Sale Food Supply 136

Hot Schedules

FEBRUARY 23, 2022

Whether discounts on travel, events, retail shopping, or wellness shopping, giving employees greater access to products and services is an effective recruiting pitch. Offer Training and Continuing Ed. Hilton recognizes the value of uptraining employees , offering skills training and professional certifications. Konference.

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

Modern Restaurant Management

OCTOBER 30, 2019

Ben Brock, restaurant operator and partner with 4Top Hospitality states, “It all starts with general managers. While it’s your responsibility to ensure that GMs are equipped to lead effectively, it’s also important to offer training opportunities and take the necessary time to set every employee up for success.

Management 133

Management Management Training Hiring 133

Perfect Daily Grind

JANUARY 23, 2020

You might also like How to Design an Effective Barista Training Programme. While no specific research has been undertaken on staff turnover amongst baristas, research reveals that most businesses in the hospitality industry tend to have a high staff turnover. Young baristas at a training session. Credit: Julio Guevara .

Café 148

Café Hiring Training Customer Service 148

Modern Restaurant Management

DECEMBER 9, 2019

Total turnover for the hospitality industry was 76.7 On average, replacing an hourly employee costs around $3,328 once you factor in recruiting, interviewing, and training time. Evaluate their performance, always give tips on improvement and offer more cross-training opportunities to keep them engaged and constantly growing.

Recruiting 117

Recruiting Training 2018 Hiring 117

Open for Business

APRIL 12, 2023

Finding and recruiting new team members may be an ongoing effort, but practice hasn’t made the process perfect. A lot of these people haven’t considered a restaurant career as a viable option because they don’t see hospitality as a career path with opportunities for advancement and a good income.

Recruiting 78

Recruiting Hiring Training Hospitality 78

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. Naturally, this leads to higher turnover across the hospitality industry than in other industries.

Recruiting 88

Recruiting Hiring Customer Experience Consumer Goods 88

Ken Burgin

APRIL 6, 2021

Hospitality is a very popular subject in secondary schools, and there are many students looking for opportunities. Here’s how to make the right connections: Get to know the careers counsellor and the hospitality teachers. Offer to be a guest speaker for hospitality students. Short of young staff?

Hospitality 78

Hospitality Kitchen Safety Workshop Equipment 78

Ken Burgin

APRIL 6, 2021

Hospitality is a very popular subject in secondary schools, and there are many students looking for opportunities. Here’s how to make the right connections: Get to know the careers counsellor and the hospitality teachers. Offer to be a guest speaker for hospitality students. Short of young staff?

Hospitality 78

Hospitality Kitchen Safety Workshop Equipment 78

7 Shifts

MARCH 29, 2023

Anthony Valletta has had an extensive career in the hospitality business. He joined us on the Pre-Shift podcast to chat about bartaco's embrace of tech, their unique approach to training and career development, radical wage structure, and how all of those practices have them poised for growth in 2023.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Open for Business

NOVEMBER 21, 2022

Not only does this save money on labor by having fewer hosts on staff , but it allows employees to stay focused on providing exceptional hospitality for guests—not dealing with phone calls during busy shifts. But above all, it powers the kind of highly personalized hospitality that hooks people and turns guests into raving fans.

Technology 147

Technology Front of House Back of House Online Ordering 147