Loyalty Program, POS and Technology - Restaurateur Connection

How to Consolidate Your Gift Card Program to Promote Cross-Brand Loyalty

Modern Restaurant Management

SEPTEMBER 11, 2020

As multi-brand operators seek new ways to reach their customers, gift card programs are one way to engage multiple customer bases at once. One initiative that makes this process easy is consolidating individual brands’ gift card programs into one single program. Incorporate a Loyalty Program.

Loyalty Program

Loyalty Program Point of Sale Franchise Franchising

Restaurants Can Leverage Their POS System to Make the Most Out of Outdoor Dining

Modern Restaurant Management

OCTOBER 11, 2021

With colder weather right around the corner for many parts of the country, now is the time for restaurant owners to utilize their POS technology to maximize outdoor dining profits and capitalize on the end of summer season. Actionable Insights Gathered by POS Data. Customized and Tailored Promotions.

Outdoor

Outdoor POS Front of House Seasonal Menu

Three Ways Technology Can Help Restaurants Navigate the Challenges of Inflation

Modern Restaurant Management

OCTOBER 13, 2022

Just as with COVID shutdowns and supply chain issues, restaurant technology can help operators continue providing great service even with high costs for them and customers alike. Adopt In-House Technology to Improve Service and Reduce Errors. Put Loyalty Rewards Into Customers’ Hands with a Branded Mobile App.

Technology

Technology Loyalty Program Mobile Ordering Download

Technology Trends for the ‘New Normal’ Customer Cravings

Modern Restaurant Management

MARCH 23, 2020

The past few weeks have proven how quickly the way in which we dine is shifting and evolving and fast forwarded a number of technology trends. Here are some technologies that will continue to be part of any restaurant’s day-to-day operations. Table Tech : Pay-at-the-Table is the new Lazy Susan of the wait-staff world.

Technology

Technology Loyalty Program Customer Experience Mobile Ordering

Hungry for Growth? Feed Your Restaurant Tech

Modern Restaurant Management

SEPTEMBER 3, 2024

The right restaurant technology is essential to make it all happen. By focusing on key technologies like point-of-sale (POS) systems, local dining businesses can maximize their investments and position themselves for success in a digital-driven industry.

Loyalty Program

Loyalty Program POS Online Ordering Customer Experience

For Restaurants, Investing in Loyalty Is an Investment in the Future

Modern Restaurant Management

JUNE 1, 2023

By now, loyalty programs have shifted from a “nice-to-have” to a “need-to-have” for restaurants looking to retain customers and drive revenue amid record inflation figures and increased prices. In fact, research from Accenture found that more than 90 percent of companies have some sort of loyalty program.

Loyalty Program

Loyalty Program Customer Experience POS Customer Service

Ambient Tech Is The Future of Restaurants

Modern Restaurant Management

JULY 27, 2021

Restaurant technology adoption has accelerated throughout the pandemic, shifting digital tools from futuristic nice-to-haves into critical components of day-to-day operations. Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions.

Front of House

Front of House Back of House Loyalty Program Customer Experience

2025 Restaurant Payment Trends and Predictions

Modern Restaurant Management

DECEMBER 19, 2024

The rapid evolution of payment technology over the past decade has had a profound impact on industries worldwide, and the restaurant sector is no exception. 2025 presents a unique opportunity for the restaurant industry to fully embrace payment technologies that have previously remained on the periphery.

2025

2025 Loyalty Program Mobile Ordering Online Ordering

Growth of Modern Contactless Payments: Increasing Restaurant Profitability and Efficiency

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? The restaurant industry has perhaps seen higher adoption rates of this technology than any other industry. Thinking Long Term When Evaluating Restaurant Technologies.

Mobile Ordering

Mobile Ordering Loyalty Program Employee Relations Customer Experience

Evolving Technology for Restaurant Operations

Modern Restaurant Management

JULY 30, 2020

According to Adams, the team hit the ground running and worked with its partners to helps tailor programs to help restaurants pivot their business models. "Everything Orders from online channels and delivery partners had to be manually entered into its previous Point-of-Sale (POS) system, and manually delivered to the kitchen.

Technology

Technology Operations Loyalty Program Point of Sale

How To Do Restaurant Week the Right Way

Modern Restaurant Management

JULY 12, 2022

Reach guests choosing to order-in by creating a Restaurant Week takeout menu—all you need is online ordering technology that enables you to pace and fulfill to-go orders while also serving a full dining room (providing you with two revenue streams). Attract and Retain Guests with a Loyalty Program.

Loyalty Program

Loyalty Program Online Ordering Point of Sale Customer Experience

MRM EXCLUSIVE: These Three Technologies Can Make the Difference Between Success and Failure for Takeout

Modern Restaurant Management

MAY 11, 2020

It soon became clear that those restaurants with curbside point-of-sale (POS) technologies and best practices already in place were better able to handle the increased strain on their IT networks when demand for online ordering and curbside pickup spiked. percent uptime, while internet service providers (ISPs) typically guarantee 99.9

Technology

Technology Loyalty Program POS Outdoor

Digitally Transforming the Restaurant Industry with No-Contact, Self-Ordering and Payment Technologies

Modern Restaurant Management

JUNE 1, 2021

Now, orders are still being placed via phone, but calls have been swapped out for texts, mobile apps or online, cash registers have been upgraded to more robust technology systems, and contactless payment options are all the rage. Maximize Throughput with Tablet POS.

Ordering

Ordering Technology Mobile Ordering Online Ordering

Maximizing March Madness Profits for Restaurants Through Advanced Technology Solutions

Modern Restaurant Management

MARCH 26, 2024

Armed with an omni-channel POS platform, restaurant operators can not only bring an immediate boost in sales during one of the busiest times of the year, but also lay the groundwork for long-term customer engagement and loyalty.

Technology

Technology Mobile Ordering Loyalty Program Online Ordering

The State of Full Service Restaurants

Modern Restaurant Management

FEBRUARY 3, 2022

From managing an off-premise presence with online ordering platforms to navigating the labor shortage and keeping costs down, it’s clear from the emerging trends we are seeing that technology is at the heart of helping FSRs not only survive but make gains during these extremely challenging times.”

Loyalty Program

Loyalty Program Online Ordering Cash Management Point of Sale

On the Road to Relief: Restaurant Trends and Opportunities to Watch

Modern Restaurant Management

APRIL 10, 2024

Leverage Data to Personalize Experiences Every day, restaurants generate vast volumes of data from their point-of-sale (POS) systems. For example, restaurant operators can use POS data to develop tailored deals, specials and loyalty rewards. That said, tech solutions also introduce the potential for cybercrime.

2023

2023 Point of Sale Loyalty Program 2024

A Path to Recovery Restaurants Can Subscribe To

Modern Restaurant Management

DECEMBER 9, 2020

Last month, Pret A Manger became the latest restaurant chain to join the subscription economy, launching the YourPret Barista program that offers members up to five drinks per day in exchange for a monthly fee. Case in point: the Pret A Manger program costs $26.60 Customer Connections. Individualized Interactions.

Loyalty Program

Loyalty Program Customer Service Consumer Goods Online Ordering

Consumer Habits Are Changing — What’s Next for Restaurant Tech?

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. Here are the ways technology is revolutionizing the culinary world through. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

Loyalty Program

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience

2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024

2024 Loyalty Program Cash Management Customer Experience

How Restaurants Can Use Digital Hosts

Modern Restaurant Management

NOVEMBER 14, 2024

A second emerging use case is to follow-up after a meal with patrons to gather feedback in order to maintain customer loyalty and minimize the intention for dissatisfied diners to post low rated Google Reviews. Call forward actions are programmed according to what the caller may be asking for.

Reservations

Reservations Online Ordering Loyalty Program Book

Four Key Predictions for Restaurant Tech

Modern Restaurant Management

DECEMBER 30, 2021

While combating empty roles and maneuvering vacation policies, technology offers support without added stress. Technology also allows for seamless delivery operations during colder months. QR codes, the first of the restaurant-saving technology of 2020, paved the way for newer and better tech discoveries throughout the past two years.

Loyalty Program

Loyalty Program 2022 Kitchen Safety Customer Experience

Loyalty Programs for Restaurants

Goliath Consulting

MARCH 15, 2022

Why you should consider adding a loyalty program for your restaurant. Loyalty programs are an essential tool to have in a business. 1 In addition, it was found that 78% of customers are more likely to continue to spend on a business if they have a customer loyalty program. Tips on Building Loyalty.

Loyalty Program

Loyalty Program Point of Sale Email Marketing Customer Service

Loyalty Programs for Restaurants?

Goliath Consulting

MARCH 15, 2022

Why you should consider adding a loyalty program for your restaurant. Loyalty programs are an essential tool to have in a business. 1 In addition, it was found that 78% of customers are more likely to continue to spend on a business if they have a customer loyalty program. Tips on Building Loyalty.

Loyalty Program

Loyalty Program Point of Sale Email Marketing Customer Service

The Best Restaurant Technology Of 2025

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Consider your budget.

2025

2025 Technology Loyalty Program Mobile Ordering

Build Staff Loyalty by Leveraging Payments Technology

Modern Restaurant Management

FEBRUARY 20, 2024

Until now, restaurants have primarily focused on customer experience when considering payments technology, but the emergence of new and developing worker payment programs can impact and improve the restaurant worker experience. Restaurant workers have to interact with a POS system countless times in a day.

Technology

Technology Cash Management Customer Experience POS

Pros and Cons of Touchless Payment Methods in Restaurants

Modern Restaurant Management

SEPTEMBER 16, 2021

The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Improved Customer Loyalty Programs. Age Gap in Technology Adoption.

Loyalty Program

Loyalty Program Customer Experience Customer Service Technology

Five Ways to Enhance and Improve the Takeout and Delivery Customer Experience

Modern Restaurant Management

MAY 15, 2023

Dole Out Digital Deals Growing your digital presence enables you to level up your loyalty program and marketing campaigns. This is where automation and leveraging data to drive personalized marketing can make a big impact – building on their sense of loyalty and helping drive connection to your restaurant for your customers.

Customer Experience

Customer Experience Delivery Loyalty Program Mobile Ordering

Everything You Need To Know About the Increasing Role of AI in Restaurants

Modern Restaurant Management

SEPTEMBER 14, 2022

AI is a program developed by humans to respond to a set of instructions under specific environments. AI programs factor in various variables like human response patterns, scenarios, locations, languages, and more to deliver what is expected of them. For example, KFC even has facial recognition technology to cater to repeat customers.

Front of House

Front of House Mobile Ordering Loyalty Program Back of House

Restaurant Week: How to Gain New Customers and Boost Revenue

Modern Restaurant Management

FEBRUARY 2, 2022

Thankfully, using the right technology the right way can help you do more with less to elevate your guest experience and improve profit margins. Take Advantage of Technology. For example, a handheld POS device will allow you to turn tables faster, improve order accuracy, and speed up service. Reward Your Loyal Customers.

Online Ordering

Online Ordering Loyalty Program Social Media Mobile Ordering

Reporting Best Practices in the Restaurant Industry

Modern Restaurant Management

MAY 31, 2022

However, new technologies have made restaurant reporting much easier. For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting. Some POS systems are all-in-one solutions that handle all necessary business aspects.

Point of Sale

Point of Sale POS Download Customer Experience

Best Prep for Super Bowl Off-Premise Programs

Modern Restaurant Management

JANUARY 31, 2023

Create a loyalty program that rewards customers for repeat visits during the Super Bowl. Between social media, loyalty programs, apps and email/text, restaurants have a built-in database of loyal customers. This can help increase sales and also encourage repeat business.

Loyalty Program

Loyalty Program Social Media Email Marketing Online Ordering

2023 Outlook: Trends and Challenges Restaurants Will See, Part Two

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023

2023 Loyalty Program Mobile Ordering Customer Experience

2023 Reflections: The Year That Was in Restaurants, Part Two

Modern Restaurant Management

DECEMBER 20, 2023

Notably, not enough investment in technology and digital transformation. Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs. I can predict that the need for advanced technologies in the restaurant industry will only continue to grow.

2023

2023 Loyalty Program Mobile Ordering Consumer Goods

Embracing the Future: Key Trends Shaping the Restaurant, Bar, and Hospitality Industry in 2025

Modern Restaurant Management

DECEMBER 23, 2024

As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.

2025

2025 Hospitality Bar Customer Experience

9 Top Restaurant Technologies To Evolve Your Business

7 Shifts

FEBRUARY 7, 2024

Restaurant technology is no longer a nice-to-have: it’s an absolute necessity for building a modern, resilient restaurant that can become and stay competitive. The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing.

Technology

Technology Mobile Ordering Social Media Online Ordering

Long Live Digital Dining: How Consumers’ Appetite for Mobile Apps and Online Ordering Will Continue

Modern Restaurant Management

FEBRUARY 11, 2021

Both generations, having grown (or are growing) up with mobile phones in hand, are digitally savvy and expect relevant technology that offers convenience and meets their needs. Another tip for retaining customers is to implement technology that allows them to order and pick up a meal with no physical contact.

Mobile Ordering

Mobile Ordering Online Ordering Ordering Customer Experience

Top-Effective Tech Solutions to Improve Profits

Modern Restaurant Management

APRIL 17, 2023

Employees and restaurant owners are benefiting from automation technology: over half of leaders say that revenue has increased since implementing restaurant’s automation tools. Chatbots use BigData technologies to maintain statistics on dangerous operations and recommends what you should pay attention.

Mobile Ordering

Mobile Ordering Cash Management Online Ordering Front of House

Revolutionizing Guest Experiences Through Virtual Hospitality

Modern Restaurant Management

JULY 5, 2023

This trend is primarily driven by advancements in point of sale (POS) systems and the availability of white label, plug-and-play online ordering systems. This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability.

Hospitality

Hospitality Customer Experience Loyalty Program Customer Service

Restaurant Marketing Has Evolved: Unlock the Preferences of the Modern Customer

Modern Restaurant Management

OCTOBER 20, 2023

Instead, they need to integrate data insights with marketing functionality using next-generation marketing technology solutions that help identify priority customers. This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs.

Marketing

Marketing Loyalty Program Email Marketing Coupons

Six Reasons Promo and Gift Cards Will Be Driving Restaurant Trends in 2022

Modern Restaurant Management

JANUARY 6, 2022

As you review your technology solutions for 2022, ensure your POS systems can handle gift cards among your other payment methods to ensure a smooth, enjoyable purchase experience, whether your customer orders online, dines inside the restaurant, picks up at the door, or pays from their cars.

2022

2022 Online Ordering Loyalty Program Customer Experience

Restaurant Loyalty Programs to Boost Revenues

Cheetah

JANUARY 13, 2022

Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. From their humble, though ingenious, beginnings as copper tokens and stamps, through the era of credit card clubs, to today’s mobile apps, loyalty programs have become indispensable marketing tools.

Loyalty Program

Loyalty Program Mobile Ordering Airlines Merchandise

Uber Eats Up Postmates and PPP Loan Data

Modern Restaurant Management

JULY 7, 2020

Small Business Administration and Treasury Department released detailed loan-level data regarding the loans made under the Paycheck Protection Program (PPP). “We are particularly pleased that 27 percent of the program’s reach in low and moderate income communities which is in proportion to percentage of population in these areas.

Mobile Ordering

Mobile Ordering Restaurant Law Seating Customer Service

Food for Thought: New Digital Tools for Restaurants

Modern Restaurant Management

MAY 12, 2021

As restaurants turned more to technology, they need to think through their digital options. There are two new digital technologies available for restaurants to automate the ordering process that owners need to understand. The first technology is progressive web apps (PWA).

Online Ordering

Online Ordering Food Mobile Ordering Loyalty Program

Oh, Canada: The Potential Impact of AI and Tariffs

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine.

Loyalty Program

Loyalty Program Mobile Ordering Customer Experience Customer Service

How to Consolidate Your Gift Card Program to Promote Cross-Brand Loyalty

Restaurants Can Leverage Their POS System to Make the Most Out of Outdoor Dining

Trending Sources

Three Ways Technology Can Help Restaurants Navigate the Challenges of Inflation

Technology Trends for the ‘New Normal’ Customer Cravings

Hungry for Growth? Feed Your Restaurant Tech

For Restaurants, Investing in Loyalty Is an Investment in the Future

Ambient Tech Is The Future of Restaurants

2025 Restaurant Payment Trends and Predictions

Growth of Modern Contactless Payments: Increasing Restaurant Profitability and Efficiency

Evolving Technology for Restaurant Operations

How To Do Restaurant Week the Right Way

MRM EXCLUSIVE: These Three Technologies Can Make the Difference Between Success and Failure for Takeout

Digitally Transforming the Restaurant Industry with No-Contact, Self-Ordering and Payment Technologies

Maximizing March Madness Profits for Restaurants Through Advanced Technology Solutions

The State of Full Service Restaurants

On the Road to Relief: Restaurant Trends and Opportunities to Watch

A Path to Recovery Restaurants Can Subscribe To

Consumer Habits Are Changing — What’s Next for Restaurant Tech?

2024 Outlook: Restaurant Trends and Challenges, Part Three

How Restaurants Can Use Digital Hosts

Four Key Predictions for Restaurant Tech

Loyalty Programs for Restaurants

Loyalty Programs for Restaurants?

The Best Restaurant Technology Of 2025

Build Staff Loyalty by Leveraging Payments Technology

Pros and Cons of Touchless Payment Methods in Restaurants

Five Ways to Enhance and Improve the Takeout and Delivery Customer Experience

Everything You Need To Know About the Increasing Role of AI in Restaurants

Restaurant Week: How to Gain New Customers and Boost Revenue

Reporting Best Practices in the Restaurant Industry

Best Prep for Super Bowl Off-Premise Programs

2023 Outlook: Trends and Challenges Restaurants Will See, Part Two

2023 Reflections: The Year That Was in Restaurants, Part Two

Embracing the Future: Key Trends Shaping the Restaurant, Bar, and Hospitality Industry in 2025

9 Top Restaurant Technologies To Evolve Your Business

Long Live Digital Dining: How Consumers’ Appetite for Mobile Apps and Online Ordering Will Continue

Top-Effective Tech Solutions to Improve Profits

Revolutionizing Guest Experiences Through Virtual Hospitality

Restaurant Marketing Has Evolved: Unlock the Preferences of the Modern Customer

Six Reasons Promo and Gift Cards Will Be Driving Restaurant Trends in 2022

Restaurant Loyalty Programs to Boost Revenues

Uber Eats Up Postmates and PPP Loan Data

Food for Thought: New Digital Tools for Restaurants

Oh, Canada: The Potential Impact of AI and Tariffs

Stay Connected