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Restaurant Guests in the Driver’s Seat

Modern Restaurant Management

Take a step back and assess the entire drive-thru experience through the eyes of your customers. Does the payment process take too long? Next, brands should take a hard look at their drive-thru tech stack to address outdated systems and see how they can better integrate their systems to improve communication.

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Seven Traits of Successful Restaurant Owners and Managers

7 Shifts

The fact that 60% of restaurants fail in their first year and 80% close within five years of their grand opening is an indication that few have what it takes for long-term success. If you want to open a restaurant , or if you're going to take a fresh look at where you are in your journey as a restaurateur, you must develop a business plan.

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How to write a restaurant marketing plan that puts butts in seats [Ideas and Strategies]

7 Shifts

There are more options for eating out than ever before. And the big restaurant brands are only getting bigger , making it even harder to stand out. Your plan should be comprehensive, well thought out, achievable, and consistent. Before you get any ideas for a cheesy radio spot, take a step back and look at the bigger picture.

Seating 221
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What Does Social Distancing Mean for Social Businesses Like Restaurants?

Modern Restaurant Management

As the Coronavirus crisis continues, Modern Restaurant Management (MRM) magazine asked industry insiders what best practices restaurants should have in place for social distancing, as per CDC guidelines. And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food.

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Lessening Employee Anxiety as Restaurant Doors Open

Modern Restaurant Management

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. You will take guest temperatures, if, and when, allowed. Here's some of their advice. Do connect with every guest.

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Where Is Surge Pricing Headed?

Modern Restaurant Management

Food is visceral in a way that airline seats aren't. Trying to apply surge pricing models in restaurants is still very early and I think we’ll see brands take a cautious approach to figure out what ‘sells.’" What should other restaurants take away from that as a cautionary tale?

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Is Everything F ed Right Now? 

Modern Restaurant Management

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Most operators, by now, should have a technology system — and plan — in place for managing curbside pickup/takeout orders, and if you don’t, take some time to develop a plan.

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