Modern Restaurant Management

AUGUST 25, 2021

Ninety-eight percent of consumers used digital ordering in some form in the last 18 months and 70 percent prefer to order digitally over in-person, according to results from a customer ordering preferences survey from Koala. Among the key findings: 70 percent of people surveyed prefer to order digitally over in-person.

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Ordering Mobile Ordering Loyalty Program Online Ordering 211

7 Shifts

OCTOBER 22, 2024

Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. If your website isn’t optimized for mobile, you could be losing out on potential customers. If your website isn’t optimized for mobile, you could be losing out on potential customers.

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Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

MARCH 26, 2021

The impact of the global pandemic has fast-tracked the restaurant industry's need for digital ordering, particularly for off-premises dining options. Digital ordering channels are vital for your restaurant’s success in 2021. Digital ordering channels are vital for your restaurant’s success in 2021. and up to 53.9

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Ordering Mobile Ordering Online Ordering Email Marketing 226

Modern Restaurant Management

MAY 13, 2024

The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu. Since most consumers are attached to their smartphones, the best way to stay connected with their favorite restaurants is through mobile apps.

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Pricing Loyalty Program Mobile Ordering Customer Service 197

Modern Restaurant Management

OCTOBER 2, 2024

Neiman highlights the role of technology-powered tactics such as upselling menu add-ons and optimizing digital ordering in addition to using collected data to better meet the needs of the still-value conscious guest. The biggest mistake brands can make when crafting value menus is approaching them as a short-term strategy.

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Loyalty Program Mobile Ordering Coupons Customer Experience 179

Modern Restaurant Management

JANUARY 6, 2023

In this column, Modern Restaurant Management (MRM) magazine looks at newly introduced menu items from top brands. The bowl will be available to order exclusively through the brand’s website or sweetgreen app for delivery and pick-up during Green January. SONIC® Drive-In is introducing a new Under $2 Craves menu.

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2023 Menu Mobile Ordering Coupons 147

7 Shifts

NOVEMBER 15, 2024

How do you handle multiple tables and orders at once? How would you recommend menu items to guests to enhance their dining experience? Have you ever handled a situation where a customer asked for a dish not on the menu? What steps would you take if a customer received the wrong order? How did you resolve it?

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Hiring Dietary Restrictions Customer Service Customer Experience 195

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

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Management Management Operations Mobile Ordering 367

Modern Restaurant Management

SEPTEMBER 20, 2021

Even before the recent COVID surges, new vaccine mandates and other restrictions, the analysts at Revenue Management Solutions advised their restaurant clients that online ordering was here to stay. Early results revealed consistent consumer behavior that should drive online ordering improvements by operators. Suggestive Selling.

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Menu Mobile Ordering Online Ordering Website Management 197

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

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Management Management Operations Mobile Ordering 352

Modern Restaurant Management

AUGUST 26, 2024

Online food delivery thrives as phones become one-stop shops for ordering and tracking meals. They must choose whether to use third-party online ordering platforms or handle delivery in-house. Plus, it explores how to efficiently implement ordering platforms and optimise delivery operations.

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Delivery Mobile Ordering Online Ordering Customer Service 179

7 Shifts

AUGUST 21, 2024

Watch the video version of these 5 restaurant communication tips In order to build an effective work culture and a productive team, restaurant leaders need to communicate successfully and at scale with their teams at all times. Bonus: it’s been proven that mobile-friendly training engages younger staff.

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Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

MAY 27, 2021

Many restaurants shifted to online ordering, curbside pickup and delivery during the pandemic to stay afloat, and they adopted new safety protocols for guests onsite. Getting a 'Mobile First' Advantage. Getting a 'Mobile First' Advantage. Those processes are now fully integrated into operations.

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Menu Mobile Ordering Food Safety Online Ordering 191

Social Hospitality

FEBRUARY 25, 2021

Mobile Menus. Your online menu is the crux of your restaurant’s digital marketing efforts. Everything you do should funnel customers towards your mobile menu to encourage takeout orders. If your mobile experience is poor, you’re building your digital marketing on a shaky foundation.

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2021 Social Media Mobile Ordering Online Ordering 434

Focus POS

DECEMBER 4, 2020

This increased demand for online ordering and delivery, paired with various social distancing regulations, caused a massive shift in the restaurant industry. Restaurateurs struggling to stay afloat without patrons in the dining room turned to online ordering to keep revenue trickling in. Is it ultra-easy and intuitive for customer use?

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Online Ordering Ordering Mobile Ordering Customer Experience 146

ChowNow

FEBRUARY 20, 2024

In fact, 77% of diners visit a restaurant’s website before dining in or ordering out. To really bring in sales, you’ll need one that’s optimized for orders. Here’s all you need to know about building a great site that drives online orders. Don’t forget about menu photos either.

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Ordering Mobile Ordering SEO Front of House 78

7 Shifts

AUGUST 29, 2019

Menu engineering: while the name might suggest you need to go to college at MIT to be good at it, is actually a common and essential task that all restaurateurs should regularly undertake. Menu engineering can be simplified as the steps taken to increase the profitability of a restaurant menu. Menu Pricing and 2.

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Menu Point of Sale Website Management Online Ordering 279

Social Hospitality

JANUARY 5, 2022

For example, queries for app development in Ireland was high because many restaurants and essential service providers wanted to build mobile apps to take on delivery business opportunities. Mobile chatbots equip restaurants and food delivery apps to do many things. Prioritize Health Concerns. A chatbot can perform many functions.

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Mobile Ordering Customer Service Food Safety Delivery 459

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Adopting a digital-first environment quickly became a priority and mobile technology is playing an integral role.

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Mobile Ordering Marketing Menu Fast Casual 203

Modern Restaurant Management

DECEMBER 8, 2020

The advent of on-demand food delivery can be traced back to the early 2000s when the use of GrubHub, Seamless and numerous other online and mobile food-ordering systems became commonplace among college students and young professionals throughout the United States. So, is menu scraping legal? So, is menu scraping legal?

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Delivery Menu Mobile Ordering Online Ordering 197

Modern Restaurant Management

JUNE 1, 2021

Just a few short years ago, customers paid for their meals in cash or credit cards, orders were totaled on analog cash registers, and customers called restaurants to place orders over the landline phone. The New Norm: Text to Order. These solutions work in tandem, making it easier than ever for customers to order and pay.

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Ordering Technology Mobile Ordering Online Ordering 180

Modern Restaurant Management

JUNE 26, 2024

Customers want seamless interactions where their orders are taken correctly the first time. Guests also want to be engaged and well-informed throughout the ordering process. They don't want to be left in the dark, squinting at static, outdated menu boards. Is the menu difficult to read? Are orders often inaccurate?

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Seating Mobile Ordering Point of Sale Customer Experience 175

Modern Restaurant Management

APRIL 27, 2021

The COVID-19 pandemic has forced thousands of traditional restaurants to transform themselves into order ahead restaurants; pre-pandemic, only 15 percent of restaurants offered curbside pickup; today, that’s up to 70 percent. Automating Order Ahead Logistics.

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Ordering Mobile Ordering Customer Service Customer Experience 171

Modern Restaurant Management

DECEMBER 1, 2021

This menu price inflation has a number of causes, from higher raw-ingredient costs to an unprecedented labor shortage in the hospitality industry. These days they are often connected to a brand’s mobile app. App users also prize the ability to place orders quickly, and to earn and track loyalty points.

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Loyalty Program Pricing Menu Mobile Ordering 212

7 Shifts

AUGUST 20, 2024

From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate. Limit your menu offerings Providing fewer food options helps customers decide what to order more quickly, reducing their time at the table.

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Online Ordering Fast Casual Fine Dining Seating 221

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Set the Bar. Stay Connected. What does this mean for restaurants today?

Mobile Ordering 189

Mobile Ordering Front of House Back of House Consumer Goods 189

7 Shifts

DECEMBER 18, 2023

Kiosk ordering Your busy customers don’t always have time to wait in line. Kiosk ordering tools speed up the ordering process, making it easier to keep up during a mealtime rush. Many customers also appreciate the quick and user-friendly process of ordering on a kiosk. Food cost tracking tools include Meez and MarginEdge.

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Management Management Email Marketing Point of Sale 397

ChowNow

JULY 28, 2020

At ChowNow, we recognize how critical curbside has become, which is why we’re debuting a new Curbside feature to help your restaurant offer easy ordering and pickup right at the curb—contactless and convenient. You may be familiar with the Curbside menu item. Reviewing—and reporting on—order types will be a snap. .

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Ordering Online Ordering Mobile Ordering Food Safety 143

Next Restaurants

APRIL 15, 2022

When it comes to ordering food online, website design is that much more important. . Optimize for Mobile Devices . Mobile devices account for 60% of all digital restaurant orders. In other words, having a mobile-friendly website is a must. . Moreover, given that mobiles generate 54.4%

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Online Ordering Design Ordering Mobile Ordering 112

The Restaurant Times

NOVEMBER 28, 2021

Since the last few years, online ordering has evolved on so many levels. With technology getting more advanced each passing second and customers becoming increasingly tech-savvy, online ordering has become more prevalent around the world. From traditional ordering via phone calls to digital menus, it is now the age of self ordering.

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Ordering Online Ordering Mobile Ordering Loyalty Program 109

The Restaurant Times

JANUARY 24, 2022

The idea of allowing users to skip the queue as well as the enormous revenue opportunity available in table ordering mobile app category is driving restaurants and app development companies to innovate. Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants.

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Customer Experience Ordering Mobile Ordering Front of House 105

Modern Restaurant Management

MAY 15, 2023

Enhance Your Digital Presence Grubhub projects 40 percent of restaurant orders in 2023 will take place online. Create or enhance your website and make sure you offer an “order online” option that is easy to find. You can also consider creating your own mobile app.

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Customer Experience Delivery Loyalty Program Mobile Ordering 197

Modern Restaurant Management

APRIL 9, 2024

While consumers might seek culinary experiences they can’t have at home, they have vastly different expectations for how they engage – whether via phone, app ordering, third-party take-out, or dining in, they want the same seamless interactions they’ve come to expect in all areas of their lives.

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2024 Mobile Ordering Front of House Fast Casual 203

Restaurant Engine

SEPTEMBER 14, 2022

You want a user friendly online menu so anyone can use it. Have you ever placed an order yourself on your restaurant’s website? Have you ever heard complaints about your online menu ? Most importantly, we pose the question, “How user friendly is your online menu?”. What Makes a User Friendly Online Menu?

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Menu Online Ordering Mobile Ordering Customer Experience 122

Modern Restaurant Management

MARCH 5, 2021

Forty percent of mobile visitors will leave your site if it takes more than 3 seconds to load. This may seem like a minor point but too many websites use small fonts making the site difficult to read, especially on mobile. When updating the design of your website you should be thinking mobile first. Ordering Online.

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Mobile Ordering Online Ordering Social Media Food Order 196

Modern Restaurant Management

OCTOBER 27, 2022

But whether it’s mobile apps, kiosks, tablet-wielding employees, or AI and ML tools, they all rely on QSRs having a sound network infrastructure in place. It allows individual Dunkin’ stores to update their own hours and available menu items in real-time. Enabling Flexible Ordering.

Mobile Ordering 197

Mobile Ordering Online Ordering Front of House Customer Experience 197

Modern Restaurant Management

MARCH 26, 2024

With an average viewership of about 10 million , March Madness presents a prime opportunity for restaurant operators to boost revenue as consumers rush to order their favorite game-time meals. An integrated POS system, encompassing online ordering and third-party delivery services, offers a holistic solution.

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Technology Mobile Ordering Loyalty Program Online Ordering 117