7 Shifts

AUGUST 20, 2024

However, with fewer customers dining out weekly , restaurants must ensure that they can serve each diner quickly and satisfy them enough that they’ll want to return. From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors? They can also do much more.

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. Take orders with care.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

DECEMBER 17, 2020

The coffee shop where the baristas seem happy to serve you. Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). This applies to in-person asking as well as online forms. Why is customer retention important?

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

7 Shifts

OCTOBER 17, 2019

In the modern marketing landscape, it’s difficult to stay in business without an online presence. While Instagram in particular has taken the food and restaurant communities by storm, it’s still important to have a website to serve as your restaurant’s official home on the internet. Publish your site!

Demo 240

Demo Website Management Online Ordering SEO 240

7 Shifts

SEPTEMBER 15, 2021

Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better. When guests order items that are priced slightly higher, check sizes go up, and tips in turn with them.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

7 Shifts

NOVEMBER 5, 2019

It helps to cut the customer’s path to your contact information, offers, reservations, and more. It gives you a strong online presence when potential customers are searching for nearby restaurants. It allows customers to make direct reservations without having to go to a third party page or the website.

Website Management 253

Website Management Customer Service Customer Experience Online Ordering 253

Modern Restaurant Management

FEBRUARY 4, 2022

Serving smaller portion sizes. For restaurant owners, this structure means much lower overhead costs, no service staff, using ghost -kitchen POS system, and delivery-only ordering. The main thing they should invest in is creating a good website for their restaurant and building a strong online presence. Delivery Options.

2022 218

2022 Customer Service Online Ordering Website Management 218

Modern Restaurant Management

JULY 12, 2022

Offer Easy Online Ordering. Consumer behaviors are changing rapidly, but there’s one thing you can count on: online ordering. It’s important to note that not all online ordering platforms are created equal. Serve more guests than usual with tech options. Be In Charge of Your Own Marketing.

Loyalty Program 223

Loyalty Program Online Ordering Point of Sale Customer Experience 223

Modern Restaurant Management

JULY 15, 2021

That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. Beyond the applications that customers use to order, there are a myriad of other apps that keep restaurants running on the backend that should never be compromised.

Customer Experience 212

Customer Experience Online Ordering Mobile Ordering Point of Sale 212

Modern Restaurant Management

MARCH 25, 2022

Although the new tool required many restaurant staffers to serve dual roles as waitstaff and technical consultants, using QR codes was a resounding success. Some restaurants even took safety a step further by eliminating in-person ordering and offering contactless payment. Having great online reviews can also help drum up business.

Social Media 215

Social Media Email Marketing Mobile Ordering Kitchen Safety 215

Modern Restaurant Management

SEPTEMBER 14, 2020

Given the persistent uncertainty, now is also a good time to upgrade the customer experience and streamline operations with better online ordering, delivery and/or curbside pickup processes. You can also ask staff to complete online questionnaires to assess COVID-19 risks. Optimizing Online Ordering.

Online Ordering 197

Online Ordering Kitchen Safety Food Safety Customer Experience 197

Modern Restaurant Management

FEBRUARY 3, 2022

From managing an off-premise presence with online ordering platforms to navigating the labor shortage and keeping costs down, it’s clear from the emerging trends we are seeing that technology is at the heart of helping FSRs not only survive but make gains during these extremely challenging times.”

Loyalty Program 194

Loyalty Program Online Ordering Cash Management Point of Sale 194

Modern Restaurant Management

JULY 3, 2024

A well-crafted website serves as the virtual storefront for your restaurant, providing potential diners with a glimpse into your establishment's unique offerings, ambiance, and culinary delights. Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible.

SEO 195

SEO Website Management Online Ordering Mobile Ordering 195

Modern Restaurant Management

FEBRUARY 12, 2021

Your restaurant website needs to help your guests find you online, inform them about your menu and, possibly, help them reserve a table or order a delivery directly from you. Implement an online reservation system. Contactless ordering and payment available. But have you thought about your website design?

Design 208

Design Online Ordering Mobile Ordering Reservations 208

7 Shifts

MARCH 10, 2022

Reservation software keeps your hosts organized, review sites provide you with actionable feedback on your performance, and staff management software keeps your team in sync with auto scheduling. As diners flock back to restaurant dining rooms after an extended hiatus, reservations have become more important than ever. Apple | Android.

Management 195

Management Management Operations Point of Sale 195

7 Shifts

FEBRUARY 15, 2022

You post that content online on all those different social platforms. Cummings is a lifer in the industry—a chef-restaurateur turned podcast host for Best Served Creative , where he interviews industry leaders and helps advocate for a better restaurant work environment. Listen to Rachael Nemeth's episode here. Another way to do it?

Social Media 448

Social Media Hiring Website Management Hospitality 448

7 Shifts

FEBRUARY 15, 2024

This software isn’t just for bars — it’s ideal for any establishment that serves alcohol, like cocktail bars, nightclubs, lounges, taverns, and pubs. Software helps automate and streamline many of these areas, reducing the strain on management and ownership and freeing up staff to serve customers better.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

This software isn’t just for bars — it’s ideal for any establishment that serves alcohol, like cocktail bars, nightclubs, lounges, taverns, and pubs. Software helps automate and streamline many of these areas, reducing the strain on management and ownership and freeing up staff to serve customers better.

Inventory 195

Inventory Bar Management Management 195

Modern Restaurant Management

AUGUST 13, 2020

By incorporating technology-driven solutions, like direct online ordering for delivery and pickup , operators can own and utilize guest data to not only gain access to key customer insights, but also engage with them in new, unique ways. And the benefits don’t stop there. Operators must also get creative with guest offerings.

Dietary Restrictions 197

Dietary Restrictions Online Ordering Customer Experience Dine-in 197

Lavu

OCTOBER 13, 2023

It is calculated by dividing the number of guests served by the number of tables available during that time period. For example, if a restaurant has 10 tables and serves 30 guests in a four-hour period, its table turnover would be 3. The ideal turnover rate changes based on type of restaurant. How to Calculate Table Turnover Rate?

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Modern Restaurant Management

MAY 20, 2020

What you might not realize is that even if you're a primarily a dine-in restaurant, the chances are high that the majority of your orders and/or reservations are still coming from these mobile devices. In no uncertain terms: if it isn't super easy for someone to see your menu on their phone, they aren't going to order.

Mobile Ordering 234

Mobile Ordering Email Marketing Online Ordering Point of Sale 234

Modern Restaurant Management

AUGUST 31, 2021

From poor ordering experiences to flooded phone lines , unsatisfactory communication during this transition time threatens to be a deal-breaker for restaurant-goers. percent of the population is now vaccinated , restaurants need to be prepared to handle a rush of reservations while simultaneously sustaining takeout operations.

Customer Experience 192

Customer Experience Customer Service Online Ordering Food Safety 192

Modern Restaurant Management

MARCH 31, 2021

The pandemic has required many facilities in the service industry to pare down the number of guests they can serve in public spaces simultaneously — but that doesn’t mean they must forfeit on establishing personal connections. The Human Touch.

Customer Service 189

Customer Service Customer Experience Online Ordering Hospitality 189

7 Shifts

NOVEMBER 14, 2024

A kitchen staff member who understands the timing needed for each dish can better coordinate with the serving staff so that food is delivered promptly and at the correct temperature. These tools serve as a reference for restaurant employees, ensuring they know what’s expected of them and how to perform their duties.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Social Hospitality

JULY 25, 2022

Restaurants thus focused on improving automation, incorporating highly-efficient software, and bringing more self-serve options to the fore. Self-order Kiosks for The Modern Customer. Self-order kiosks address multiple concerns with a single, convenient solution. Voice tech can be essential in drive-thrus and self-order kiosks.

2022 222

2022 Technology Point of Sale Kitchen Safety 222

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Cooking and Food Preparation.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

JULY 25, 2024

Delivery and takeout 60% of American consumers reported ordering delivery or takeout once a week. To maximize this revenue stream, you must have an efficient online ordering system. For example, you can take orders from your social media profiles, like Facebook and Instagram, using a form or direct message.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

Social Hospitality

AUGUST 11, 2023

In order to run a successful restaurant, you must also have an easy-to-navigate website. Why SEO is crucial for restaurant businesses It’s a mistake to think only large-scale or online businesses are the only ones to benefit from SEO. Implementing local SEO strategies can lead to more reservations.

SEO 195

SEO Social Media Reservations Online Ordering 195

Modern Restaurant Management

MARCH 4, 2021

In a world that moves at the speed of smartphone clicks, calling a restaurant to place an order suddenly feels antiquated (even if many of us still do it). Recently, a major fast casual chain disclosed to a friend that they don’t even answer the phone when their kitchen gets backed up; in-person and online orders take precedence.

Kitchen Safety 197

Kitchen Safety Online Ordering Food Safety Consumer Goods 197

Modern Restaurant Management

AUGUST 12, 2020

Creating menu items that share the same ingredients allows restaurants to order ingredients in bulk, which can significantly cut costs. Restaurant operators can reduce these costs by looking at when orders peak during the day and determining when it’s absolutely necessary to bring in staff to start preparing the food.

Food Safety 203

Food Safety Website Management Online Ordering Food Order 203

Modern Restaurant Management

JUNE 11, 2020

” In order to bring back the customer base, neighborhood restaurants will have to reconcile with real concerns over safety and sanitation, while still providing a great dine-in experience. Consider enforcing a more strict reservation or time limit rule. This will allow you to serve more meals in a shift.

Customer Experience 206

Customer Experience Dine-in Food Safety Kitchen Safety 206

Restaurant Clicks

SEPTEMBER 5, 2021

Bitter Ends provides window service to its customers ordering online. You can also place an order for a birthday cake or carrot cake online. Make a Reservation. Nestled in Pittsburgh’s Cultural District, Gaucho Parrilla Argentina specializes in serving Argentinian dishes. Make a Reservation.

Seasonal Menu 148

Seasonal Menu Online Ordering Reservations Food Order 148

Modern Restaurant Management

JUNE 4, 2021

” From there, the majority of people look at only the top three to six results served up by Google and other search engines to select their restaurant of choice. Finding a restaurant today is typically accomplished by typing in search terms like “Italian restaurant near me.”

SEO 231

SEO Website Management Online Ordering Mobile Ordering 231

Modern Restaurant Management

MAY 21, 2020

Identify your most well-received dishes and continue to serve them. You can save up on ingredients by discontinuing the more niche dishes that rarely get ordered. Keep customers from congregating in waiting areas by adopting a reservations-only business model. Instead, you can reach a compromise in your menu.

Social Media 215

Social Media Food Safety Cash Management Customer Service 215

7 Shifts

NOVEMBER 9, 2022

When done right, email marketing works wonders—you stay top of mind and increase order values. Increase online orders? Get holiday reservations? In this case, “Reserve your table” or “Grab your menu” could work. The footer should host restaurant details because newsletters don't just fetch online orders.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Restaurant Clicks

DECEMBER 25, 2021

Located in the Lower East Side, Sanford serves New American fare with a robust wine list. I recommend making Dinner reservations since the location is popular for date night or an intimate meal with friends. Make a Reservation. Story Hill BKC is a casual eatery serving seasonal dishes with weekend brunch and a full bar.

Front of House 133

Front of House Seasonal Menu Online Ordering Reservations 133