7 Shifts

AUGUST 18, 2021

Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. List all daily specials and offers. Recommended Reading: BLOG NAME.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Culinary Cues

APRIL 1, 2024

Past maintenance and the boiler room of massive furnaces providing heat and hot water for twenty some odd floors of guest rooms and eighteen banquet rooms ranging in size from twenty seat board rooms to two-thousand seat ballrooms, and the three restaurants that grace the main lobby. Couldn’t you assign this to one of our other cooks?

Back of House 327

Back of House Kitchen Safety Hotels Front of House 327

Culinary Cues

OCTOBER 19, 2020

“How will I approach today’s prep, what can I defer till a later time, based on who is scheduled for a shift – how must I adjust the work that I do, and given the reservations for tonight – which items might move and which items will take a back seat to demand.”

Restaurant Law 447

Restaurant Law Communication Café Take-out 447

Culinary Cues

SEPTEMBER 8, 2020

If you fit the mold – then you possess a special value reserved for just a few, value that – to the chef goes way beyond the ability to prepare breakfast items. The average dining room guest for breakfast is likely to spend no more than 30 minutes from the time they are seated.

Back of House 519

Back of House Dine-in Restaurant Law Ordering 519

Culinary Cues

JULY 12, 2020

Reservations are sparse since the restaurant is limited to 50% occupancy, tables 6 feet apart, and wider common isles for people movement. The guests are arriving, paced by reservations only, and they walk through the front door with loads of trepidation. The service staff is even more on edge than the cooks.

Front of House 414

Front of House Back of House Dine-in Food Truck 414

Modern Restaurant Management

JUNE 28, 2021

A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. She called to confirm the reservation on Friday only to be told that the restaurant is no longer open on Sundays. The restaurant had reservations and did not call any of the guests.

Customer Service 186

Customer Service Reservations Specials Training 186

Modern Restaurant Management

JUNE 10, 2020

” No one knows for sure, but we are seeing glimpses of a trend that may be the answer for restaurant owners and operators: expanded outdoor seating. ” An (ROI) Argument for Expanding Outdoor Seating. Creating or expanding outdoor seating is nowhere near as expensive as a building expansion. Inside Out.

Outdoor 221

Outdoor Seating Customer Service Small Business 221

Modern Restaurant Management

MARCH 31, 2021

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Other practices can be updated to enhance the feeling of personal service; for instance, table settings can be placed as guests are seated.

Customer Service 189

Customer Service Customer Experience Online Ordering Hospitality 189

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Management 212

Management Management Customer Experience Reservations 212

7 Shifts

DECEMBER 17, 2020

trying to put new people in seats, a customer retention strategy seeks to spend time bringing existing customers back. Once you have access to a guest’s contact info, it creates the opportunity to reach them via email or text and let them know about special offers, new menu items, changing hours, and more. You have to earn it!

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Open for Business

NOVEMBER 21, 2022

Online reservation system. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. A system like OpenTable takes reservations day and night, running the book even when you’re away from the restaurant. Daily specials. Digital waitlist. Try QR codes for: Wine list.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

JUNE 15, 2022

By July 2021, OpenTable reported that reservations had returned to normal after plunging by two-thirds during the pandemic. Think cost-efficient signage options like easy-care acrylic sign holders or DIY signage such as acrylic sheets with removable – hence changeable for specials – chalk markers. Walk-up Windows.

Casual 208

Casual Design Fast Casual Outdoor 208

Modern Restaurant Management

JUNE 11, 2020

While having to reduce the number of seats is never ideal for a restaurant, many states are requiring it. The best option is to remove some tables and chairs from your dining room altogether in order not to have a bunch of empty seats as reminders of restrictions. Give your outdoor seating the same importance you give indoor.

Customer Experience 206

Customer Experience Dine-in Food Safety Kitchen Safety 206

Culinary Cues

SEPTEMBER 4, 2020

In the moment, however, there are loads of things that we miss, things that make us shake our heads in disbelief, things that we long for – a return to a time when our greatest concern as a chef was our reservation list and daily mise en place. Creativity takes a back seat during times of crisis and uncertainty.

2020 307

2020 Back of House Front of House Food Order 307

Restaurant Clicks

OCTOBER 5, 2021

Special occasions and big events like weddings, anniversaries, graduations, and even corporate meetings in our lives only come around so often, so why not try and make them as unforgettable as possible? You can seat as few as 20 guests or as many as 250 guests between all four of their gorgeous private part rooms. The Boheme.

Dine-in 119

Dine-in Specials Book Seating 119

Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. Let’s come back to Henry.

Technology 203

Technology Front of House Back of House Point of Sale 203

Modern Restaurant Management

JULY 22, 2021

While daily specials delivered in family boxes might be quite affordable and frugal, food delivery itself often costs more than the meal for one which can hit monthly discretionary spending quite hard. The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders.

Allergens 208

Allergens Online Ordering Fast Casual Food Safety 208

Modern Restaurant Management

JUNE 24, 2021

Can they read about weekly specials or see photos of your most popular dishes? Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone. Mobile-Friendly Options – online menus, reviews, ordering, reservation options, etc.

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

Modern Restaurant Management

MAY 19, 2020

Call out any new policy changes as necessary on your site, have you stopped taking group reservations for parties over six? Do people need to make reservations in advance? In order to ensure a safe dining environment we are requiring advance reservations. Make them feel safe, while also making their moment with you feel special.

Guest Recovery 189

Guest Recovery Kitchen Safety Food Safety Email Marketing 189

7 Shifts

JUNE 4, 2021

Knowing how many seatings you're getting out of the tables you have gives you insights into everything from your operating hours, staff, and efficiency in the kitchen. During slow times, you may opt to cut shifts and run specials to bring more customers in your door. Total New Customers , from your reservation tracking system.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Restaurant Clicks

DECEMBER 2, 2021

Group dining is easily accommodated by private rooms in Indianapolis restaurants, making the city a great location to celebrate special occasions. Mesh is a popular locale with outdoor space, and the restaurant serves modern American cuisine with various happy hour specials. Beholder offers specialized menus for private dining events.

Dine-in 117

Dine-in Specials Seasonal Menu Book 117

7 Shifts

OCTOBER 31, 2022

you'll use, and what makes your new business special. Talk about what marketing channels you plan to use to get butts in seats. Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) Check out these successful restaurant ideas. Mission Statement. Positioning.

Point of Sale 397

Point of Sale Back of House Document Download 397

7 Shifts

FEBRUARY 7, 2024

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. For example, if one guest is a big fan of martinis, having the data to let anyone on staff know can make for a special experience. You need buy-in.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

DECEMBER 3, 2024

This holiday season, 67 percent of diners are seeking more than standard reservations, with themed holiday meals (44 percent) and multi-course feasts (39 percent) being the most popular options, according to a survey from Tock. Nearly half (49 percent) of respondents will be seeking a reservation during the 4 to 6 p.m.

Reservations 88

Reservations Book Customer Experience Dine-in 88

7 Shifts

FEBRUARY 15, 2024

By understanding when your customers come and go, what they do and don’t order, and what specials worked and which ones didn’t, you can better tailor your offerings and calibrate your staffing. More data-driven decisions Bar management software also typically collects all sorts of data on your operations and your customers.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

By understanding when your customers come and go, what they do and don’t order, and what specials worked and which ones didn’t, you can better tailor your offerings and calibrate your staffing. More data-driven decisions Bar management software also typically collects all sorts of data on your operations and your customers.

Inventory 195

Inventory Bar Management Management 195

Restaurant Clicks

OCTOBER 13, 2021

The swanky wine bar offers relaxed seating among a dim-lit space with contemporary artwork and interior design. Make a Reservation. Make a Reservation. Located in Brooklyn, The Four Horsemen provides indoor and outdoor parklet seating, expanding their space to make room for tons of guests. Make a Reservation.

Bar 142

Bar Reservations Seating Back of House 142

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Restaurant customers do everything from their phones. So how do you set up your code?

Online Ordering 203

Online Ordering Customer Service Fast Casual Recycling 203

Restaurant Clicks

SEPTEMBER 4, 2021

With everything from world-famous steakhouse chains to local treasures, you’re sure to have a special dining experience. Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation. In this article, we focus on where to get the best steak in Pittsburgh. Best Steakhouse Restaurants in Pittsburgh.

Seasonal Menu 147

Seasonal Menu Fine Dining Front of House Back of House 147

Modern Restaurant Management

JUNE 5, 2020

Therefore, maximizing the ability to utilize outdoor space to increase seating capacity will be critical for restaurants during this period. That said, it can be expected that consumers will likely feel more comfortable if the restaurant has socially distanced outdoor seating option available.

Outdoor 168

Outdoor Seating Government Employee Relations 168

Modern Restaurant Management

SEPTEMBER 2, 2020

Set seating times. This information should be communicated when the guest makes their reservation. Should they plan to have rainout specials for takeout and delivery? Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) and BOH (including cooks, chefs, etc.).

Outdoor 203

Outdoor Fine Dining Dine-in FOH 203

Open for Business

OCTOBER 30, 2024

Your reservation system is a goldmine of information just waiting to be tapped. Tapping into the power of your reservation data Start by digging into the basics. Do they tend to book for special occasions? They’re where all that interesting reservation data comes together in one place. How often do guests visit?

Reservations 60

Reservations Email Marketing Dietary Restrictions Point of Sale 60

Restaurant Clicks

NOVEMBER 30, 2021

You can get special rolls, signature rolls, or sushi pieces, and I recommend the special rolls because they are unique and tasty. Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation. Sushi Nonaka. Sushi Kaito. Sushi Yasaka.

Website Management 125

Website Management Reservations Seating Bar 125

Restaurant Clicks

NOVEMBER 19, 2021

Restaurants with private dining spaces are great places to hold events and celebrate special occasions or work parties. The Wine Room seats approximately fifty guests, while The Loft comfortably seats sixteen people. Make a Reservation. Make a Reservation. Make a Reservation. Make a Reservation.

Dine-in 117

Dine-in Seasonal Menu Website Management Reservations 117

Restaurant Clicks

NOVEMBER 24, 2021

Many venues have private rooms for special occasions, a work dinner, a work party, or a wedding reception. You can make reservations for small parties online by visiting the restaurant’s website. Make a Reservation. Make a Reservation. For group dining, reservations are needed for parties of six people or more.

Dine-in 112

Dine-in Seasonal Menu Reservations Online Ordering 112

7 Shifts

MARCH 10, 2022

Reservation software keeps your hosts organized, review sites provide you with actionable feedback on your performance, and staff management software keeps your team in sync with auto scheduling. As diners flock back to restaurant dining rooms after an extended hiatus, reservations have become more important than ever.

Management 195

Management Management Operations Point of Sale 195

Restaurant Clicks

OCTOBER 14, 2021

Make a Reservation. This eatery that specializes in brunch has so much history packed into a quaint and cozy building. Make a Reservation. Yes, there are seating arrangements which allow you to eat outside to take in the magnificent view of the river. Make a Reservation. Make a Reservation. Launderette.

Online Ordering 131

Online Ordering Back of House Seasonal Menu Reservations 131