7 Shifts

NOVEMBER 1, 2022

Maybe it's how you cook or serve the food, like at Benihana. Knowing they have a lunch special on Wednesdays is invaluable knowledge and can inform your decision-making. This is where special offers, newsletters, and SMS marketing can come in handy. Strong statements don't just list goals but define how to achieve them.

Seating 221

Seating Email Marketing Marketing SEO 221

7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— Sure, you may have a certain number of seats, but service duration is variable. If you're under capacity, demand is low with lots of available seating. What is Restaurant Revenue Management?

Management 408

Management Management Airlines Customer Service 408

Culinary Cues

DECEMBER 1, 2019

The funny thing is that these small businesses – in this case – restaurants – cannot survive on that once-a-year recognition, or even the occasional special event. Don’t they understand how much more special the experience will be in this little bistro with two people in the kitchen, a bartender and two servers?

Small Business 424

Small Business Customer Experience Customer Service Seasonal Menu 424

Culinary Cues

APRIL 1, 2024

Past maintenance and the boiler room of massive furnaces providing heat and hot water for twenty some odd floors of guest rooms and eighteen banquet rooms ranging in size from twenty seat board rooms to two-thousand seat ballrooms, and the three restaurants that grace the main lobby. Couldn’t you assign this to one of our other cooks?

Back of House 329

Back of House Kitchen Safety Hotels Front of House 329

Culinary Cues

DECEMBER 26, 2020

Serving alcohol has always been the primary profit driver in full-service restaurants and when Prohibition took that option off the table then restaurants were hard put to find a path to profitability. Of course their answer of serving alcohol illegally is not the best approach, but the fact remains that restaurants found a way – they had to.

Fine Dining 482

Fine Dining 2008 Kitchen Safety Customer Experience 482

Culinary Cues

FEBRUARY 18, 2020

Even the difference between restaurants that serve three meals per day vs. one that focuses entirely on dinner will be an entirely different ballgame. Always a specialized space for members, the club setting maintained a market space for food that was based on tradition, classic preparations, and to a large degree a “food cost free zone”.

Beverage 498

Beverage Events Food Order Website Management 498

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. List all daily specials and offers.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

APRIL 18, 2022

That’s not necessarily a bad thing—when you have enough staff to handle the crowd and an efficient plan to get those waiting customers seated and served in a reasonable amount of time, you can call it a successful day. Managing a crowded lobby of customers waiting to be seated requires plenty of effort from your staff.

Seating 203

Seating Customer Experience Customer Service Take-out 203

7 Shifts

NOVEMBER 24, 2024

How do you balance seating arrangements to maintain fairness and efficiency? What steps do you take to handle special seating requests, such as accessibility needs? What strategies do you use to communicate with servers effectively to manage seating flow? How do you ensure guests feel welcome when they arrive?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Culinary Cues

NOVEMBER 6, 2022

Whenever I take the time to pause and reflect on my time working in restaurants and participating in restaurant experiences, I tend to categorize them as wow experiences, surprising experiences, and special experiences. So, what is this higher calling? Try a slice of prosciutto, it will melt in your mouth.”

Food Truck 406

Food Truck Customer Service Customer Experience Food Supply 406

7 Shifts

JUNE 4, 2021

Knowing how many seatings you're getting out of the tables you have gives you insights into everything from your operating hours, staff, and efficiency in the kitchen. For table turnover rate, you need the following information: Number of parties served in a given period. Table Turnover Rate = Parties Served ÷ Number of Tables.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Culinary Cues

MARCH 22, 2020

As owners/operators, managers, and chefs – if we have served the role of leader well then our employees will think of us as part of that family. We will do whatever we can to protect our own health and wellbeing, and that of those who have earned the family label. As giving as people may be, until this group is safe, nothing else matters.

Operations 370

Operations Guest Recovery Government Communication 370

7 Shifts

OCTOBER 22, 2024

Use it to share updates, special events, or new menu items. Your posts can serve as mini-ads for your restaurant, and they appear when customers search for your business. For example, you can promote your seasonal dishes or happy hour specials. Remember that your Google Business profile isn't just a static listing.

Book 195

Book Marketing Email Marketing Social Media 195

7 Shifts

DECEMBER 17, 2020

The coffee shop where the baristas seem happy to serve you. trying to put new people in seats, a customer retention strategy seeks to spend time bringing existing customers back. The simplest way to collect customer data in a quick-serve or fast-casual restaurant is to have customers supply it on a sheet of paper at the register.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

DECEMBER 22, 2021

In the race to become one of the more popular restaurants in your area it takes more than serving good food and pouring outstanding cocktails. When using biophilic design it is important to use natural tones for tables, bar fronts and seating to replicate tones found in nature. Work with the interior designer when creating your menu.

Design 212

Design 2022 Front of House Back of House 212

7 Shifts

AUGUST 18, 2024

For example, to serve beer and cider in New York City, you'll pay $960 (plus a $100 filing fee), and a full on-premise liquor license will cost $4,352 (plus a $200 filing fee). How much seating will you have? Make sure there is enough seating for everyone who's coming, including staff. What furniture will you use?

Bar 370

Bar License Email Marketing Customer Service 370

Modern Restaurant Management

JUNE 11, 2020

While having to reduce the number of seats is never ideal for a restaurant, many states are requiring it. The best option is to remove some tables and chairs from your dining room altogether in order not to have a bunch of empty seats as reminders of restrictions. Give your outdoor seating the same importance you give indoor.

Customer Experience 206

Customer Experience Dine-in Food Safety Kitchen Safety 206

Modern Restaurant Management

AUGUST 16, 2021

We all had contests for our staff where the goal is to sell the most specials/most wine/most desserts, etc. One of the fine dining operations that I consult with had a contest for selling the most chef specials, with the prize being that the chef would personally make the winner any item on the menu for dinner. Lesson Learned.

Front of House 208

Front of House Cash Management Back of House Hiring 208

7 Shifts

OCTOBER 31, 2022

This section gives a high-level overview of the business you're looking to start: tell investors what your restaurant is all about, who your team is, and how you're going to serve the market. Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) Positioning.

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

MARCH 31, 2021

The pandemic has required many facilities in the service industry to pare down the number of guests they can serve in public spaces simultaneously — but that doesn’t mean they must forfeit on establishing personal connections. They can, for instance: Offer box lunch specials for pickup by those working from home.

Customer Service 189

Customer Service Customer Experience Online Ordering Hospitality 189

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. ” Duff & Phelps served as financial advisor to Sun Capital Partners, Inc. Creating a Face-Pay Network.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

Modern Restaurant Management

MAY 7, 2020

. “I’ve been telling friends that after three months of social-distancing,“ said Robert Passikoff, president of Brand Keys, “The first thing I want is to sit at a restaurant table and have someone serve me a turkey club and fries.” Bar seating will be removed and reconfigured to allow six feet between bar stools.

Food Safety 204

Food Safety Front of House Back of House Seating 204

Restaurant Clicks

DECEMBER 2, 2021

Group dining is easily accommodated by private rooms in Indianapolis restaurants, making the city a great location to celebrate special occasions. Mesh is a popular locale with outdoor space, and the restaurant serves modern American cuisine with various happy hour specials. Best Private Dining in Indianapolis.

Dine-in 117

Dine-in Specials Seasonal Menu Book 117

Modern Restaurant Management

MARCH 17, 2021

After displaying the restaurant name and logo, there’s more work to do to incorporate smaller restaurant signs around the business to promote specials, new menus, hours, etc. They are compact in size but serve as a good starting point to advertise your restaurant. Outdoor Restaurant Signs. This is done with indoor signs.

Outdoor 197

Outdoor Point of Sale Design Customer Experience 197

Culinary Cues

JUNE 16, 2020

For nearly four decades the job of cook dominated the media and served as a major point of conversation and entertainment for guests of all ages and socio-economic backgrounds. Do it all and do it often. Be present every day on these platforms. [] LIFT UP THE BRAND.

Social Media 292

Social Media Entertainment Email Marketing Customer Experience 292

Modern Restaurant Management

AUGUST 25, 2020

With outdoor dining occupying the foreground, and bars and indoor dining taking a back seat to consumer preferences, it begs the question: what happens when it gets cold? Offer special meals for dinnertime or 15-minute meal kits that require minimal assemble and make times.

Seasonal Menu 197

Seasonal Menu Outdoor Catering Customer Service 197

7 Shifts

NOVEMBER 15, 2024

How do you prepare your team for special events or holiday rushes? Can you give an example of how you’ve managed a large event or special occasion at a restaurant? As a restaurant manager, how do you prepare your team for special events or holiday rushes? How do you handle situations where an employee is underperforming?

Leadership 195

Leadership Management Management Operations 195

Sling

AUGUST 9, 2021

We don’t know the exact dimensions of the entryway above, but the restaurant layout does one thing particularly well: it separates the guests just walking in from the guests already seated. They wonder what’s going on around the corners and can’t wait to be seated. It also provides ample seating for those waiting for their table.

Seating 148

Seating Small Business Dine-in Sourcing 148

Modern Restaurant Management

AUGUST 10, 2021

Some have been giving a special, one-off payment to new recruits, while others have provided free starters or drinks to those who sign up for interviews. If patrons are dining in, they can simply include a table number when they place their order so that the food can be brought to where they are seated.

Ordering 237

Ordering Recruiting Food Order Employee Relations 237

Modern Restaurant Management

SEPTEMBER 1, 2020

In many cases, operators have pared down their menus in order to cut back on costs while still serving their guest favorites. With patio season coming to an end and indoor seating capacity compromised, it’s never too early to have a Plan B (or C or D, at this point). Stay Alert. Alter Course if You Need To.

Supplies 196

Supplies Seasonal Menu Back of House Magazine 196

7 Shifts

FEBRUARY 7, 2024

Square : Online ordering for pickup, curbside, local delivery, or self-serve ordering; ideal for restaurants already using Square. For example, if one guest is a big fan of martinis, having the data to let anyone on staff know can make for a special experience. Owned by Doordash.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

APRIL 20, 2022

The 1950s saw the birth of the first idealized vending machine , an enormous construction made of metal and glass that served thousands of city-dwellers each day and night. The machine served sandwiches, wine, and coffee, and was considered a great success. No waiters, just steaming plates and a glass door that's opened by a coin.

Mobile Ordering 215

Mobile Ordering Food Order Employee Relations Customer Service 215

Modern Restaurant Management

MAY 10, 2021

With new liberties awarded to restaurants this year, there is further opportunity to elevate your takeout offerings by providing alcohol to go; wine pairings and takeout cocktails will serve to upgrade and differentiate your restaurant’s takeout service. Differentiated Dining. Live music? Unique photo opportunities in your space?

Food Safety 195

Food Safety Customer Experience Customer Service Entertainment 195

Restaurant Clicks

OCTOBER 11, 2021

Pueblo Viejo offers a variety of Mexican food, Distant Relatives serves up mouth-watering BBQ, and Dough Boys churns out fresh, wood-burned pizzas. Austin Beerworks serves up the typical pub fare at the Can-tina. You can’t go wrong with the Amber Vision Amber Ale or Fire Eagle, Austin Beerworks’ 7.3 percent ABV American IPA.

Brewery 117

Brewery Serving Seasonal Menu Online Ordering 117

7 Shifts

FEBRUARY 15, 2024

This software isn’t just for bars — it’s ideal for any establishment that serves alcohol, like cocktail bars, nightclubs, lounges, taverns, and pubs. Software helps automate and streamline many of these areas, reducing the strain on management and ownership and freeing up staff to serve customers better.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

This software isn’t just for bars — it’s ideal for any establishment that serves alcohol, like cocktail bars, nightclubs, lounges, taverns, and pubs. Software helps automate and streamline many of these areas, reducing the strain on management and ownership and freeing up staff to serve customers better.

Inventory 195

Inventory Bar Management Management 195

Modern Restaurant Management

SEPTEMBER 29, 2020

During the COVID-19 pandemic, restaurants everywhere are working to safely serve customers, while also creating an atmosphere that leaves patrons with a positive and memorable dining experience. As restaurants continue to navigate limited indoor dining capacity and customers wary to dine indoors, some are expanding into outdoor spaces.

Outdoor 189

Outdoor Customer Experience Dine-in Seating 189