Open for Business

MAY 4, 2023

Leveling up the dining experience and taking feedback seriously can turn guests into evangelists for your brand. 7 ways to improve customer service in your restaurant Hospitality staff must deliver excellent customer service to stand out in the current climate. Having a line out the door can feel like a good problem to have.

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Modern Restaurant Management

OCTOBER 23, 2020

With a thorough and well thought out training plan. It’s easy to rush training and skip past essential topics when you’re short-staffed or in your busy season or during the pandemic, but investing time in training can save you time and earn your business more money in the long run. Continuous Training.

Communication 178

Communication Training Dietary Restrictions Customer Service 178

Culinary Cues

AUGUST 26, 2024

If you are anything like me, the anticipation of a really good restaurant experience is at the top of my list when traveling, or just taking a break from cooking at home. This is a call out to all who make, sell, and earn a living through food to self-assess and ask a basic few questions: 1. It really hurts me to say this.

Dine-in 358

Dine-in Training Seasonal Menu Sports 358

7 Shifts

AUGUST 26, 2024

Working in a restaurant is unlike any other job out there. Let’s take a look at some of the aspects of restaurant work that make it unique. Even if you work in an upscale establishment that takes reservations months in advance, you still don’t know what kind of customers you’ll get on any given night.

Fast Casual 370

Fast Casual Front of House Back of House Customer Experience 370

Crunchtime

OCTOBER 24, 2023

As essential functions in multi-unit restaurants, training and operations are inherently intertwined and greatly influence the customer experience. Training and development are operators’ top priorities for driving success in other parts of the business. Operators with 251+ locations want to reduce onboarding time by 54%.

Training 78

Training Operations Customer Experience 2023 78

The Rail

JANUARY 1, 2024

It’s no wonder, then, that more restaurants are training their staff in zero-waste methods. This is the process of engaging all employees to take steps that prevent wastage in all their activities. Let’s explore why zero-waste training is essential and how you can best approach it.

Waste 59

Waste Training Audits Consumer Goods 59

Culinary Cues

FEBRUARY 2, 2024

Employees must be properly trained and then given the responsibility and authority to make those decisions that fit their position. [] SERVE: Respect means that everyone involved in the restaurant is in the service business. Every day should be an opportunity for each employee to grow, learn, and improve through teaching and training.

Training 354

Training Uniforms Customer Service Leadership 354

7 Shifts

SEPTEMBER 9, 2024

High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. That’s why you should find the best candidates out there. Leadership training should focus on communication, conflict resolution, and team-building. With an average turnover rate of 79.6%

2024 195

2024 Social Media Insurance Leadership 195

Ken Burgin

JULY 25, 2023

Make sure to take photos and share on your social media channels. Designing short training games or ‘microlearning’, involves several principles to ensure they’re effective, engaging, and suitable for the purpose: Relevant to the work environment and reinforce key skills or knowledge. The fastest and driest wins!

Training 60

Training Kitchen Safety Front of House Food Safety 60

Open for Business

MARCH 7, 2023

Restaurant training is one of the most important things an owner can put into place. Well-trained teams mean shifts run smoothly and guests are happy with service. With ongoing training, you improve your chances of talented employees growing professionally as the restaurant or restaurant group grows.

Training 78

Training 2023 Front of House Back of House 78

EATER

SEPTEMBER 6, 2023

Courtney Johnson and Sam Rollins are currently in training. The gauntlet goes like this: In America, every year, cheesemongers gather at the Cheesemonger Invitational, which usually takes place in New York or San Francisco. I absorb all of that input and aggregate that into whatever comes out. Don’t do that,’” Johnson says. “I

Training 136

Training 2010 Consumer Goods Coaching 136

7 Shifts

SEPTEMBER 6, 2024

They also perform end-of-shift duties, such as taking out the trash and securing the bar area. Removing and disposing of trash Another responsibility of barbacks is to dispose of trash, including emptying trash bins, removing discarded items like napkins and straws, and taking out the garbage after each shift.

Demo 195

Demo Hiring Customer Experience Bar 195

Culinary Cues

NOVEMBER 10, 2023

When we sign our work, we take full responsibility for it. “I Think about it for a moment – would you be willing to put yourself out there and take ownership for work that is less than stellar, less than the best you can do? Make excellence the rule and send mediocrity out the back door. I did this, this is my work”!

Seminar 357

Seminar Front of House Back of House Workshop 357

7 Shifts

AUGUST 18, 2024

You also need to be prepared to deal with any challenges that come with taking over an existing business. It's essential to have a well-thought-out business plan before starting a new bar as it will help you secure financing, attract investors, and ensure that your business is successful.

Bar 370

Bar License Email Marketing Customer Service 370

7 Shifts

AUGUST 16, 2024

One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly. By honing these skills managers can take leadership courses and mentorship, aspiring managers can inspire and motivate their teams to deliver exceptional service.

2024 195

2024 Management Management Leadership 195

Culinary Cues

MAY 13, 2023

Those who are serious about holding the chef title some day; the ones who are “in it, to win it”, are always wondering what’s the best path to take. Remember that being “the chef” will take you away from much of the day-to-day cooking, the adrenaline rush, and the team excitement that drew you to the kitchen in the first place.

Hotels 429

Hotels Point of Sale Cash Management Training 429

Sling

SEPTEMBER 7, 2020

At first glance, you may think that employee training is all about teaching your employees to perform their job according to your standards and procedures. Provide the right kind of training for your team and your business will run smoother than ever before. Effective Employee Training Methods. 1) Online Employee Training.

Training 78

Training Coaching Small Business Take-out 78

Modern Restaurant Management

SEPTEMBER 16, 2024

As the QSR industry becomes increasingly crowded, understanding operations from the inside out is more crucial than ever. By implementing a situational-based training program, Disney was able to define how and when you, as a front line “cast member” were empowered to step out of your normal role and interact with a park guest.

Leadership 180

Leadership Operations Loyalty Program Guest Recovery 180

Perfect Daily Grind

AUGUST 20, 2019

The list of things you need to train your baristas on is long. A well-trained barista will help your coffee shop run smoother and put smiles on the faces of your customers. So, how long should it really take your new staff members to become fully trained baristas? Internal team training at the Supracafé office in Madrid.

Training 101

Training Customer Service Food Safety Customer Experience 101

Culinary Cues

JANUARY 29, 2024

It is human nature to try and push those out of our minds, but given a moments pause, it’s easy to remember them. It takes time for people to push aside tradition, habits, and yes – fear, that accompanies change. Change will happen, in fact it already is, but as we all known – change is not something that is embraced with open arms.

Kitchen Safety 384

Kitchen Safety Guest Recovery Uniforms Food Safety 384

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. Café Momentum is more than just a restaurant, though. Several U.S.

Training 112

Training Café Kitchen Safety Back of House 112

Mad Mobile

FEBRUARY 13, 2024

Sometime after closing for the night, pouring over customer complaints on Yelp, you realize something crucial: you forgot to train your staff. While you spent hours learning the ins and outs of your iPad-based POS , you didn’t give your crew enough time to master the new system. It’s a vital part of keeping your business thriving.

POS 40

POS Training Management Management 40

Foodable

NOVEMBER 3, 2020

Hosted by Elayne Duff, and in conversation with Greg Innocent, the corporate beverage director for Parker Restaurant Group , and Mia Johansson, the director of Swift , this session explores how staff training in the hospitality industry has evolved to meet the needs of the ongoing pandemic. Click to learn more about our Foodable.IO

Training 105

Training Beverage Hospitality Events 105

Culinary Cues

AUGUST 9, 2021

We may complain about the guest who is taking loads of pictures of their food and posting them on Instagram, but deep inside we get a bit of a rush when it happens. These team members will go out of their way for the guest because you do so for them. Let them kick the tires and take the menu for a spin.

Front of House 473

Front of House Customer Experience Dine-in Training 473

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Culinary Cues

FEBRUARY 10, 2024

The tables are full, and he is having a difficult time keeping up but makes a mental note to address that once the dining room clears out. Suddenly, he remembers the cobwebs and thinks: “I’ll take care of that in the morning”. Seek out the details and then prioritize corrective action. It’s never too small to worry about.

Uniforms 363

Uniforms Small Business Dine-in Training 363

Culinary Cues

JULY 23, 2023

As if that weren’t enough, the menu and each morsel of food presented represents the chef’s life of experiences, his or her family history, the cuisine of their forefathers, every chef who contributed to their training, and everything that they believe in – as it pertains to food. It simply points to what may be behind it.

Guest Recovery 406

Guest Recovery Seasonal Menu Presentation Customer Experience 406

Culinary Cues

NOVEMBER 20, 2023

The stores were empty, and restaurant service staff were staring out windows from the vantage of unfilled seats. The look of the service staff, cooks on the back loading docks grabbing a smoke break, salesclerks with arms folded, starring out shop windows, and nervous shop owners checking their bank accounts on cellphones was disconcerting.

Customer Experience 365

Customer Experience Customer Service Food Safety Hospitality 365

Culinary Cues

JANUARY 20, 2024

There’s a reactionary movement that I keep seeing in restaurants; a movement that assumes the answer to the restaurant bottom line is to take more and give less or give too much to justify raising prices. This is compounded when a restaurant doesn’t even take bread seriously. Help them out. Do it right!

Fine Dining 392

Fine Dining Food Truck Back of House Pricing 392

7 Shifts

MAY 23, 2024

To help you out, we've created an in-depth guide that will assist you in running a successful restaurant with streamlined operations and increased productivity. This is why 62% of managers feel burnt out , especially on days leading to peak seasons. This is important, especially if you're training and hiring new employees.

Operations 221

Operations Kitchen Safety Food Safety Restaurant Law 221

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. Well-trained and engaged staff contribute to better customer satisfaction. When we say all-in-one, what does that actually mean?

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Culinary Cues

JUNE 9, 2024

I know, I know, you can’t find the help and those who do sign on are not professionally trained cooks, and you must pay them more than you can afford. I know that ingredient costs never go down, they always rise; that your rent keeps going up, utilities are out of sight, and you pay a fortune just for the privilege of accepting credit cards.

Customer Experience 341

Customer Experience Café Training Customer Service 341

Culinary Cues

JULY 29, 2024

The good times, the challenges that we overcame, the team building that took place, and the joy of putting out countless delicious plates of food?” We no longer repair worn shoes- we throw them out and get new ones. If it makes you smile, even though it seems a bit corny, then take the next step – EMBRACE THE POSSIBILITIES!

Back of House 358

Back of House Take-out Café Blog 358

Modern Restaurant Management

JULY 11, 2024

Research shows that out of two million restaurant inspections between September 2022 and 2023, handwashing was the most common FDA food code violation (six percent), and 5.6 For restaurant operators, it’s important to understand what is driving this “knowledge gap” and the steps they can take to close it.

Food Safety 183

Food Safety Education Training Audits 183

Culinary Cues

MAY 12, 2022

Of course, there is a handful of masterful chefs and restaurateurs who can charge crazy prices to sold out audiences. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon. PLAN BETTER – TRAIN HARDER.

Pricing 354

Pricing Training Consumer Goods Customer Experience 354

Culinary Cues

JUNE 3, 2024

It may not look the same and they may have never written it down, but this is their method of operation. [] LOOK THE PART Take pride in your appearance and the sharpness of your uniform. Becoming GREAT takes serious dedication and lots of repetition. Seek out every opportunity to learn something new every day.

Uniforms 337

Uniforms Coaching Point of Sale Small Business 337

Ken Burgin

AUGUST 1, 2023

These are designed for training restaurant managers and head chefs in problem-solving and resource allocation. Some of the ways to use these situations for training and coaching… Let people choose the one they want to answer and give them 5 minutes to make notes and prepare their answers.

Training 60

Training Management Management Kitchen Safety 60