EATER

JANUARY 21, 2021

It’s probably not Uber Eats, Postmates, or Grubhub 2020 was an undeniably big year for food delivery. Benefitting the most from this disruption to an already broken food supply chain are third-party delivery apps, such as UberEats, Grubhub, and DoorDash. When did delivery apps get so powerful? Delivery apps hurt restaurants.

Delivery 335

Delivery Customer Service Food Order Online Ordering 335

Modern Restaurant Management

DECEMBER 16, 2019

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. Second, the shift of Thanksgiving into December of 2019 converts from tailwind to headwind this month. percent from 2018 to 2019, sales for the whole weekend only increased about four percent. First, at 2.1

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

NOVEMBER 19, 2019

The top three finishers from each industry have formed a team to compete for the honor of 2019 Aramark Culinary Excellence National Champions. Nearly 52 percent of restaurant professionals rank high food and operating costs as a top challenge in running a restaurant, according to the Toast Restaurant Success in 2019 Industry Report.

Delivery 322

Delivery Reservations Customer Experience Retail 322

7 Shifts

AUGUST 5, 2020

It’s seen in the data how quickly restaurants are flocking to takeout and delivery options to rebuild their revenue, with 43% more delivery-related roles being scheduled since the pandemic began. Delivery and takeout will continue to be important revenue streams for restaurants. How do you market food delivery and takeout?

Delivery 341

Delivery Food Email Marketing Front of House 341

Modern Restaurant Management

DECEMBER 30, 2019

Before we look forward to 2020, we need to glance back at 2019. We knew this piece on drones and food delivery would attract attention. T he combo of cloud kitchens and delivery from ItsaCheckmate is thought leadership at its finest. (If Be smart and read this piece on SMART goals from QSR Automations.

Article 297

Article 2019 Leadership Magazine 297

Modern Restaurant Management

OCTOBER 22, 2020

New restaurant and food businesses are opening at pre-pandemic levels, with the number of new openings increasingly more in line with 2018 and 2019 volumes, according to third quarter data for the Yelp Economic Average (YEA) report. There were only 100 fewer new restaurant openings in September of this year, compared to September 2019.

2019 495

2019 Food Supply Food Truck Back of House 495

Modern Restaurant Management

JANUARY 31, 2022

In December 2021, average check was up 22 percent compared to the same period in 2019 and sales were up eight percent, according to Revenue Management Solutions, which released sales, traffic and average check trends for QSR restaurants in December 2021. Another factor likely contributing to the continued average check growth: inflation.

2021 473

2021 2019 Customer Service Pricing 473

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Wonder has shown a savvy curatorial eye reminiscent of the early days of delivery app Caviar.

Delivery 356

Delivery Cash Management Point of Sale Back of House 356

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

Food Safety 558

Food Safety Recycling Restaurant Law Front of House 558

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. the pandemic only accelerated the growing trend toward takeout and delivery. In the U.S.,

Guest Recovery 508

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 508

Modern Restaurant Management

JUNE 24, 2020

Some of those challenges, particularly for smaller, local restaurants, include implementing online ordering, creating a digital presence, and offering delivery for the first time. Many smaller restaurants still rely on taking delivery orders over the phone, if delivery is even an option.

Online Ordering 579

Online Ordering Ordering Coupons Social Media 579

Modern Restaurant Management

MARCH 24, 2021

The cost of partnering with third-party food delivery services can be high, but the cost of not doing so could be even higher. Two key factors are driving the problem for restaurateurs: the first is the fact that delivery has become more than just another sales channel. Three Ways to Handle the High Costs of Delivery.

Delivery 473

Delivery Customer Service Point of Sale Customer Experience 473

Modern Restaurant Management

SEPTEMBER 15, 2021

78 percent of Canadians have ordered delivery within six months prior to the survey. 78 percent of Canadians have ordered delivery within six months prior to the survey. Quebec ordered delivery the most, with 84 percent saying they had ordered within the last six months. ” Supporting Local. ” Supporting Local.

2021 447

2021 Retail Loyalty Program Online Ordering 447

Modern Restaurant Management

JULY 15, 2020

Grubhub's mid-year report checks in on the popular food trends to date and what quarantined Americans ordered through contact-free delivery, and predicts what we can expect to see more of in the second half of the year. Similar to Grubhub's 2019 Year in Food Report , diners are continuing to eat vegan and vegetarian dishes.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. OpenTable reported a 44 percent growth rate from 2019 to 2021 in the U.S. in the online food delivery sector. from 2019 to 2020. Landing Pages.

Mobile Ordering 568

Mobile Ordering Online Ordering Customer Experience Consumer Goods 568

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Similarly, third-party delivery services such as DoorDash and Uber Eats, which each reportedly doubled their business last year, rely on restaurant digital menus.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

FEBRUARY 17, 2021

Although mandated dine-in restrictions have held back all restaurant segments, particularly full service, consumer demand for restaurant meals and the ability to serve the demand with a host of off-premises services, like digital ordering, delivery, drive-thru, and carry-out, are the silver linings that enable the industry to persevere.

2021 474

2021 Mobile Ordering Loyalty Program Download 474

Modern Restaurant Management

NOVEMBER 24, 2020

In fact, the industry had a turnover rate of 75 percent in 2019 and this trend was aggravated in 2020 by the pandemic. During COVID-19, restaurants need to be equipped to market delivery services and able to easily communicate fluctuating hours to their guests. Hire the Right People.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

OCTOBER 16, 2020

The Manifest surveyed 501 people about their food delivery and restaurant habits during COVID-19 and found that two-thirds of people ate in-person at a restaurant in July 2020. Nearly two-thirds of people (65 percent) ordered food delivery in July 2020 as food options remain in-demand, but restaurant profit margins decrease with delivery.

2020 553

2020 2030 Hotels Food Safety 553

Modern Restaurant Management

JULY 19, 2022

Widespread adoption of branded apps, online ordering and delivery, accelerated by the Covid crisis, has forced restaurants to deal with an issue that they’ve mostly avoided until now: chargebacks. Local eateries often got in on the game by working with third-parties to facilitate delivery services. The Bottom Line.

Online Ordering 487

Online Ordering Cash Management Mobile Ordering Food Order 487

EATER

JULY 6, 2020

For restaurant owners and diners, the deal condenses the number of delivery app options out there Rideshare service Uber has acquired delivery competitor Postmates in a deal worth $2.65 Uber, meanwhile, launched its Eats delivery service in 2014, and enjoys 20 percent of the overall market share , according to an October 2019 report.

Delivery 301

Delivery 2011 2013 2014 301

Modern Restaurant Management

APRIL 13, 2022

With many restaurants running with limited staff, automating delivery allows your staff to focus on higher-priority tasks. food delivery companies brought in roughly $5.5 billion combined revenue from April to September 2020, more than twice as much as their combined revenue in 2019. For reference, the top four U.S.

POS 539

POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

AUGUST 11, 2021

According to Tork research, 44 percent of people say they feel good knowing they are supporting local restaurants when they order takeout or delivery. For example, in 2019, a Cincinnati-based restaurant, Buffalo Wings & Rings, a franchise with 60 locations across the U.S, Meet Diners Where They Are.

Loyalty Program 495

Loyalty Program Social Media Mobile Ordering Online Ordering 495

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady. Ghost kitchens are reliant upon another hot trend that will continue into 2022, food delivery. Delivery Options.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

JANUARY 2, 2020

California Grapples with Regulation of Home Kitchens : On October 7, 2019, the California legislature passed Assembly Bill 377, to increase regulations on microenterprise home kitchens. New York City Bans Foie Gras : On October 30, 2019, the New York City Council passed an animal welfare bill package with a 42-6 vote. Legislation.

2019 211

2019 License Restaurant Law Website Management 211

Modern Restaurant Management

FEBRUARY 12, 2020

Meanwhile, Uber Eats expected to deliver $10 billion worth of food in 36 countries in 2019. DoorDash, Grubhub and Uber Eats are among the most popular third-party ordering (“TPO”) platform services on the market, which tout online ordering and delivery solutions to restaurant owners across the country.

Ordering 454

Ordering Online Ordering Customer Service Customer Experience 454

EATER

JUNE 28, 2021

San Francisco’s forever-ceiling on what delivery apps charge restaurants is the first in the country. Last week, San Francisco’s Board of Supervisors voted unanimously to approve a permanent cap on the delivery fees third-party apps like DoorDash and Grubhub are allowed to charge restaurants for each order.

Delivery 261

Delivery Restaurant Law Email Marketing Customer Service 261

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

MARCH 23, 2021

The foodservice industry is still seeing a shortage in our favorite poultry with chicken wings seeing a huge increase in demand as restaurants continue with an excess of carryout and delivery. The significant increase in chicken wing consumption could be attributed to more customers ordering take-out and delivery.

2019 493

2019 2020 Magazine Consumer Goods 493

Modern Restaurant Management

MARCH 6, 2020

2019 was the year of convenience in the restaurant business. Online ordering, curbside to-go, self-ordering kiosks, and third-party delivery services dominated the restaurant landscape; these trends were so predominant that you'd now be hard-pressed to find a restaurant that doesn't offer at least one of these services.

2020 515

2020 Coaching Front of House Customer Service 515

Modern Restaurant Management

MAY 7, 2020

Shifting Delivery and Dine-In Experiences. Since the start of the crisis, restaurants affected by mandatory closures have pivoted to delivery and takeout to sustain their businesses, with nearly half of Americans willing to leave home to purchase restaurant meals as long as there is a low or zero-contact way to pick up the orders.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480

Modern Restaurant Management

NOVEMBER 26, 2019

Many worry that the ABC Test eliminates ride hailing and food delivery app companies’ ability to engage workers as independent contractors. The most obvious layer is the impact the food delivery app services have had on the way restaurants reach their consumers. How Food Delivery Apps Influence the Bottom Line.

2019 268

2019 Employee Relations Restaurant Law Food Order 268

Modern Restaurant Management

JANUARY 20, 2022

Before the use of self-driving passenger vehicles becomes common, it is likely that there will be the use of autonomous delivery vehicles. Optimized Delivery Processes. Food delivery exploded in popularity during the COVID-19 pandemic, and that trend doesn't look like it's slowing down any time soon.

Food Order 520

Food Order Waste Online Ordering Email Marketing 520

Modern Restaurant Management

OCTOBER 9, 2020

percent of the 2019 numbers. Go Online and Deliver on Delivery. Furthermore, you should enable online ordering for delivery and pick-up capabilities on your website. Furthermore, you should enable online ordering for delivery and pick-up capabilities on your website. percent of the previous year’s figures.

Online Ordering 474

Online Ordering Email Marketing Social Media Retail 474

Modern Restaurant Management

OCTOBER 27, 2022

Once updated, the app automatically communicates the information to Dunkin’s customer-facing mobile app, delivery partners, and online platforms, minimizing the likelihood that guests will be caught off guard by a closed store or unavailable item. Enabling Flexible Ordering.

Mobile Ordering 492

Mobile Ordering Online Ordering Front of House Customer Experience 492

Modern Restaurant Management

FEBRUARY 9, 2021

Outside of adapting new technologies to tackle ordering and delivery, one area that is evolving and showing great promise is in the war for talent.

2021 600

2021 Hiring Technology Social Media 600