7 Shifts

SEPTEMBER 19, 2019

As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. 7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. But restaurant management is the glue that holds it all together.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

MARCH 30, 2020

Paycheck Protection Loans : Restaurants with fewer than 500 employees may borrow money through the Small Business Association (“SBA”) for a variety of costs related to employee compensation and benefits. To qualify, the restaurant must have been in operation on January 31, 2020 and have 500 employees or less.

Employee Relations 499

Employee Relations 2020 Restaurant Law Small Business 499

Modern Restaurant Management

AUGUST 31, 2021

That includes anything from closely monitoring how much is served to any single guest, doing thorough background checks on security guards and other staff, keeping all liquor-associated certifications current, and providing written protocols to employees to ensure policies are understood and carried out in accordance with the rules.

Bar 482

Bar Insurance Employee Relations Certification 482

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Despite this, value velocities on Christmas Eve and Day were up by +37 percent and +42 percent versus 2019. ” What Restaurant Employees Want at Work. Key Takeaways.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

AUGUST 16, 2021

Consumer spending at restaurants was up +32 percent in the April-May-June 2021 quarter compared to the same quarter last year, and for a pre-pandemic view, flat compared to the same quarter in 2019. Despite the gains, FSR dine-in visits are down -37 percent from the second quarter of 2019. foodservice industry. “The U.S.

2021 450

2021 Guest Recovery 2019 Point of Sale 450

Modern Restaurant Management

MARCH 3, 2020

The California wage order at issue defined as “the time during which an employee is subject to the control of an employer and includes all the time the employee is suffered or permitted to work, whether or not required to do so.” Instead, food employees are now required to use nonlatex utensils, including nonlatex gloves.

2020 305

2020 Restaurant Law Employee Relations Mobile Ordering 305

Modern Restaurant Management

JANUARY 9, 2023

“The restaurant industry is ending the year in an environment that’s the most typical since 2019,” said Hudson Riehle, senior vice president of Research for the National Restaurant Association. 92 percent of operators say food costs are a significant challenge. 50 percent of operators expect to make less profit in 2023.

2023 352

2023 Employee Relations Food Supply Small Business 352

Modern Restaurant Management

NOVEMBER 26, 2019

The worker is free from control and direction of the hirer in relation to the performance of the work, both under the contract and in fact; AND. Under AB 5, the ABC Test likely says no, those individuals are actually employees of the food delivery app companies. All good things an employee should have, right?

2019 268

2019 Employee Relations Restaurant Law Food Order 268

7 Shifts

MARCH 25, 2022

What 3,700 Restaurant Employees are Looking For To Stay Engaged. There's an estimated half a million fewer roles than in 2019. Where we have seen significant changes are both in the total number of labor hours per day, and labor costs in relation to sales. Recommended Reading: [Study] The Great Resignation is here.

Fast Casual 370

Fast Casual Casual Front of House Point of Sale 370

Modern Restaurant Management

JANUARY 21, 2020

A thorough investigation serves several purposes: It can allow the employer to stop harassment and properly discipline a harasser, prepare the employer to respond to an EEOC investigation, deter harassing behavior in other employees, show aggrieved employees that their complaints are taken seriously, and more. Retaliation Exposure.

Employee Relations 342

Employee Relations 2015 Restaurant Law 2019 342

Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” We've put a big pause on some of the research and exploration related to personalization that were growing in 2019, and I think the food service industry has as well.

2021 474

2021 Kitchen Safety Food Safety Consumer Goods 474

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

SEPTEMBER 1, 2020

New guest expectations are incredibly crucial for operators to consider, as Americans interested in dining out will only keep their reservations at a new restaurant if certain measures are met, including: More than half want six-foot social distancing and employees wearing face masks enforced (53 percent and 52 percent, respectively).

2020 472

2020 Food Safety Hotels Dine-in 472

Culinary Cues

MAY 23, 2021

These words can relate to our personal, political, economic, career centric, or spiritual lives – thus the reason they are so compelling and poignant. We can easily apply Dickens profound human summary to the state of the restaurant industry today. Yep, it certainly seems like the worst of times even in the face of business optimism.

Guest Recovery 447

Guest Recovery Front of House Employee Relations Food Truck 447

Modern Restaurant Management

APRIL 20, 2021

The most popular COVID-related safety offerings people look for when booking a venue included outdoor spaces (47 percent) and socially-distanced floor plans (40 percent). In March 2021, QSR transactions were up +29 percent compared to a year ago and down -5 percent compared to March 2019, NPD reports. ” The Return to On Premise.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Modern Restaurant Management

DECEMBER 26, 2019

During construction, longtime technology integrator and friend of Hani, Jose Rivas of Integrity Wire Solutions was brought onto the job to handle the video source installation and source broadcasting before The Old Plank’s grand opening in May, 2019. music, sports, and other audio/video (AV) entertainment) on the fly. The Results.

Sports 295

Sports Employee Relations Back of House Sourcing 295

Modern Restaurant Management

JULY 15, 2020

In 2019 we were introduced to the chicken sandwich war, and in 2020 it raged on as chain and independent restaurants added the sandwich to their menus for diners to enjoy. Similar to Grubhub's 2019 Year in Food Report , diners are continuing to eat vegan and vegetarian dishes. Top Foods of 2020. chili: 228 percent more popular.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. Labor cost includes all labor-related categories: Employees, both hourly wages and salaries. Employee Turnover Rate. What is employee turnover rate?

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

MARCH 24, 2021

Look for available solutions, that optimize sales and allow operators and employees to focus their effort and energy where it’s needed most. Compared to 2019, many additional restaurants have an off-premise segment, and not all of them have had a chance to create their own delivery setup. Co-created with Burma Inc.,

Delivery 473

Delivery Customer Service Point of Sale Customer Experience 473

7 Shifts

DECEMBER 8, 2020

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

EATER

DECEMBER 16, 2021

Dynamex stated that most workers are employees and that any company seeking to classify a worker as an independent contractor must meet a stringent burden of proof to do so. In early 2019 these efforts gained steam with a series of New York Times exposés on food delivery companies such as DoorDash. It was very exhausting.”

Back of House 363

Back of House Delivery Employee Relations Mobile Ordering 363

EATER

JULY 30, 2020

In many cases, the employees’ personalities were turned into their personal brands. In June, Leah Bhabha noted in a Grubstreet piece , citing a 2019 Diversity Baseline study , that 76 percent of all publishing industry professionals are white. “In Instead, BIPOC get stuck with work directly related to their ethnicities.

Social Media 356

Social Media Employee Relations Magazine Food Order 356

EATER

MAY 16, 2024

Just recently, KNEAD Hospitality + Design , which operates more than a dozen restaurants in the DC area, introduced reimbursement of childcare costs — up to $1,800 per quarter — for salaried employees, which comprise 110 of their 920 staff members. Which, as an employee is one thing, but once you get into management, the stakes get higher.

Employee Relations 316

Employee Relations Government Hospitality Take-out 316

Modern Restaurant Management

DECEMBER 28, 2020

Through better employee training in 2021, brands can make sure their five-star app isn’t ruined by a disjointed in-person experience. With Gen Z hitting the job market, restaurants will increasingly communicate with employees and customers via messaging versus calling. Colin Palfrey, CMO of Majesty Coffee.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

7 Shifts

FEBRUARY 11, 2020

Download the ebook Seattle Employee Pay & Minimum Wage Laws Seattle Minimum Wage Seattle is known for having one of the highest minimum wages in the United States, which has made it difficult for the city’s restaurateurs to balance high costs with the need to keep prices down in recent years. However, if employees are tipped $2.25

Restaurant Law 312

Restaurant Law Employee Relations Download Article 312

Modern Restaurant Management

APRIL 15, 2020

Transparency into work environment precautions – Many restaurants and stores are publishing the precautions they are taking to ensure the safety of customers and employees. The top factor influencing the choice to buy alcoholic drinks with take out/delivery relates to ease and safety. Gift Card Sales Boom. 6 preferred brand.”

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

NOVEMBER 11, 2020

Others have brought employees back that were only temporarily furloughed and have questions about accrued sick leave. The high turnover rate in the restaurant industry is just one of the reasons good record keeping and employee handbooks are so important, but they are especially critical now.

Kitchen Safety 553

Kitchen Safety License Restaurant Law Food Safety 553

Social Hospitality: Restaurants

MAY 18, 2020

According to the data from the 2019 Travel and Hospitality Industry Outlook by Deloitte , industry growth is consistent throughout the past decade. Organize a wine tasting event, or anything related to local products. Provide Career Growth Opportunities for the Best Employees. From 2009 to 2017, gross bookings in U.S.

Hospitality 309

Hospitality Marketing Social Media Hotels 309

Modern Restaurant Management

FEBRUARY 27, 2020

Employee recruitment and retention continues to be a major challenge for operators in 2020, with low unemployment rates and growing job openings. However, of the job openings filled in 2019, nearly half of them were filled by either new entrants to the workforce or people promoted from other positions in the same restaurant.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

MARCH 3, 2023

Eighty-seven percent of operators say they'll likely hire additional employees during the next 6–12 months if qualified applicants are available. Only one in ten operators think recruiting and retaining employees will be easier in 2023 than it was in 2022. million by 2030. million by 2030. out of 100.

2023 508

2023 Consumer Goods 2022 Point of Sale 508

Modern Restaurant Management

JULY 15, 2020

Restaurants should consult their insurance brokers and attorneys to ensure that their liability insurance policies will cover any property damage or personal injuries caused by their drones and if necessary, purchase additional drone insurance to cover claims related to drone usage.

Delivery 483

Delivery Restaurant Law Food Safety Insurance 483

Modern Restaurant Management

APRIL 23, 2024

According to Defining and Delimiting the Exemptions for Executive, Administrative, Professional, Outside Sales, and Computer Employees , effective July 1, 2024, the salary threshold will increase to the equivalent of an annual salary of $43,888 and increase to $58,656 on January 1, 2025. million employees, and create an additional $1.2

Government 275

Government 2025 Employee Relations Restaurant Law 275

7 Shifts

SEPTEMBER 25, 2019

Restaurant owners are placing more importance and effort than ever on making sure employees are engaged and fulfilled, and that toxic work cultures are stamped out before they can thrive. Read on to learn more about effective restaurant kitchen management tactics you can use to ensure your employees feel supported, safe, and engaged.

Back of House 276

Back of House Management Management BOH 276

Goliath Consulting

APRIL 7, 2021

If you’re a small restaurant or business with 500 or fewer employees and you’ve had more than a 20% decline of gross receipts in a quarter compared to 2019, you may be interested in hearing about this latest news regarding the Employee Retention Tax Credit (ERTC). What is the Employee Retention Tax Credit? See [link].

Small Business 221

Small Business Employee Relations 2021 2020 221

Modern Restaurant Management

DECEMBER 14, 2020

" The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges. “PathSpot and Opus share a passion to help restaurants create sustainably safe environments for employees and customers, and we are excited to partner in this effort.”

Webinar 474

Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

MARCH 16, 2020

analyzed daily traffic from February 26 through March 7 and compared it to the equivalent period in 2019. percent from unusually high numbers a year ago related to U.S. Imports during 2019 totaled 21.6 11-16, 2019. Often times, a happy employee equates to happy guests. Some Placer.ai That was up 5.7

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305

Modern Restaurant Management

SEPTEMBER 12, 2023

CREST®, while overall restaurant traffic was down four percent in 2022 compared to 2019, fast casual traffic was up nine percent. The fast casual restaurant segment has seen tremendous success and growth in recent years. According to Circana, Inc./CREST®, But there’s one area in which it can improve: with young families.

Fast Casual 493

Fast Casual Entertainment Casual Employee Relations 493