Modern Restaurant Management

JUNE 12, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Franchising 422

Franchising Franchise Food Safety Kitchen Safety 422

Modern Restaurant Management

AUGUST 11, 2021

For example, in 2019, a Cincinnati-based restaurant, Buffalo Wings & Rings, a franchise with 60 locations across the U.S, As a result, the restaurant saw a 62 percent increase in loyalty member sign ups and received over 7,000 check-ins from existing loyalty members in just two weeks. Get Hungry for Feedback.

Loyalty Program 497

Loyalty Program Social Media Mobile Ordering Online Ordering 497

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Tropical Smoothie Cafe signed two multi-unit franchise agreements to develop 38 new cafes across the state of Colorado, including a 27-unit deal and an 11-unit deal. . "My

Franchising 275

Franchising Franchise Loyalty Program Book 275

Modern Restaurant Management

FEBRUARY 19, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ” Taco John’s Launches Aggressive Franchising Initiative. In 2019, Taco John’s unveiled an updated brand and restaurant design.

Franchising 307

Franchising Franchise Fast Casual Point of Sale 307

Modern Restaurant Management

MAY 8, 2020

Take it Local : A large number of QSR locations are franchised, meaning the owner is operating similar to a small business. Local franchise owners can appeal to the local consumer by putting a personal face behind a big name QSR brand. It’s easy for consumers to believe these restaurants are fully protected by a corporation.

Marketing 444

Marketing Franchising Franchise Social Media 444

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. " Restaurant real estate changes to align with consumer preference.

2022 540

2022 Mobile Ordering Guest Recovery Point of Sale 540

Modern Restaurant Management

OCTOBER 17, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ” The company currently has over 460 locations system-wide*, with an additional 20+ stores slated to open by the end of 2019. New App for Wahlburgers.

Franchising 193

Franchising Franchise Mobile Ordering Loyalty Program 193

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 528

Food Safety Mobile Ordering Online Ordering Kitchen Safety 528

Modern Restaurant Management

APRIL 20, 2020

ezCater launched Feed the Front Line , a program that helps anyone contribute meals to healthcare workers fighting coronavirus. In just over a week, the program has already sent more than 20,000 meals to 145 hospitals across the country. Feed the Front Line. In its first few days, the campaign raised $5,800.

Healthcare 452

Healthcare Small Business Kitchen Safety Front of House 452

Modern Restaurant Management

AUGUST 19, 2020

With the acquisition of Johnny Rockets, FAT Brands will have more than 700 franchised and company owned restaurants around the globe with annual system-wide sales exceeding $700 million. PopID accounts also tie to loyalty programs for automatic credit with every purchase. US Foods Ghost Kitchens. US Foods Holding Corp.

Kitchen Safety 516

Kitchen Safety Loyalty Program Delivery Customer Service 516

Modern Restaurant Management

SEPTEMBER 30, 2020

Restaurants that aren't already offering some kind of loyalty program should consider creating one, especially as consumers' grip on their wallets have tightened. Restaurants with a loyalty program should also highlight the benefits while remarketing to guests. Small Business Recovery.

2020 475

2020 Mobile Ordering Guest Recovery Customer Service 475

Modern Restaurant Management

FEBRUARY 17, 2020

During the course of 2019, revenue increased 109 percent as tens of thousands of new restaurants joined the Toast community. ” Ahead of the official launch, Yelp ran a successful pilot program with Denny’s, with the help of their media agency, ?Spark Spark Foundry?. OpenTable is giving U.S. Blue Duck Tavern?.

Sports 384

Sports Point of Sale Customer Experience Entertainment 384

Modern Restaurant Management

MARCH 11, 2020

Smart Foodservice had 2019 revenues of approximately $1.1 To make this role easier, US Foods is introducing new enhancements to its Tipping Point program, specifically designed to help operators introduce new menu items and train staff on how to more effectively drive sales for Scoop products on the menu.

Bar 388

Bar Cash Management Loyalty Program Point of Sale 388

Modern Restaurant Management

FEBRUARY 18, 2020

Technology-enabled franchises are better positioned to continually evolve to meet guests’ changing expectations. We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs.

Mobile Ordering 540

Mobile Ordering Front of House Customer Service Customer Experience 540

Modern Restaurant Management

NOVEMBER 11, 2019

Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent). “Hotel brands, especially those with locations in various cities around the world, have a unique opportunity to build loyalty with customers through their F&B offerings. ” Building Loyalty. Illes Foods' Fourth Generation CEO.

Travel 298

Travel Food Hotels Loyalty Program 298

Modern Restaurant Management

MARCH 16, 2020

analyzed daily traffic from February 26 through March 7 and compared it to the equivalent period in 2019. Imports during 2019 totaled 21.6 11-16, 2019. Offering multiple ways to order – from kiosks to loyalty apps to tablets – is essential to minimizing customers’ wait times. Some Placer.ai

Mobile Ordering 307

Mobile Ordering Online Ordering Point of Sale POS 307

Modern Restaurant Management

DECEMBER 21, 2020

Marketers who already had a text messaging programs in place discovered that consumers actually opened their texts and messages got through (In fact, 97 percent of the time!). Ross Franklin, CEO and Founder of Pure Green Franchise. The resilience, creativity and hard work displayed are efforts that our industry can be proud of.

2020 452

2020 Online Ordering Customer Experience Point of Sale 452

Modern Restaurant Management

JUNE 24, 2020

When paired with other products like Square Marketing and Square Loyalty, sellers can strengthen customer relationships, create open lines of communication, and incentivize patrons to keep coming back. The program will kick off in the 50 largest U.S. Plus, Square is also waiving dispatch fees until July 1, 2020. Visa SMB Help.

Guest Recovery 540

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 540

Modern Restaurant Management

FEBRUARY 25, 2020

For five years, these independent businesses, many of which are single-unit franchises, have faced serious threats of regulatory non-compliance and legal action that have restricted capital investment and stifled growth and job creation. and is launching a new mobile payment and loyalty rewards platform, branded as Perk Hero.

Mobile Ordering 350

Mobile Ordering Front of House Customer Experience Back of House 350

Modern Restaurant Management

DECEMBER 13, 2019

With more space to flex, Chicas Tacos has also expanded its core menu to now include Mexican beer, wine and margaritas; as well as new bowls, burritos, and a growing roster of plant-based options including the award-winning Chicas Impossible Taco—crowned Best Taco de Chef award at Taqueando Fest 2019.

Mobile Ordering 251

Mobile Ordering Catering POS Customer Experience 251

Indoor Media

OCTOBER 2, 2017

Whether your restaurant is primed for business breakfasts, ladies who lunch, family dinners, or late night eats, here are six keys to increase loyalty to your restaurant. Reward Programs That Don’t Suck. When it comes to reward (or loyalty) programs, you can go old school or get techy. Who ARE these people, anyway?

Loyalty Program 78

Loyalty Program Email Marketing Customer Service Social Media 78

Modern Restaurant Management

JANUARY 22, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Dave’s Hot Chicken is spicing up its 2021 franchise development strategy. Modular Chicken. Golden Chick is introducing its first modular constructed building.

Franchising 510

Franchising Franchise 2020 2021 510

Modern Restaurant Management

AUGUST 25, 2021

MRM's Franchise Feed features news on the restaurant franchise and MUFSO landscape. ” “This is historic for our brand,” said Brooks Speirs, vice president for franchise development. A Deal to Taco ‘Bout. Taco John’s International Inc.

Franchising 419

Franchising Franchise Customer Experience Point of Sale 419

Apicbase

FEBRUARY 29, 2024

85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. Touchbistro , 2024) In a 2023 survey, 69% of respondents reported that the rate of their off-premises dining options was at the same level or even higher than 2019. Let’s dig in. However, there is still a 2.6%

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

JULY 27, 2020

In this edition of MRM News Bites, we feature sobering statistics from Yelp, a ghost kitchen franchise model, franchise explosions expected and falling for for an improved PSL. Ghost Kitchen Franchise Model. After signing a franchise agreement, owners are operational on the platform within 10 days. Yelp Sees COVID Effect.

Franchising 444

Franchising Franchise Mobile Ordering Kitchen Safety 444

Modern Restaurant Management

NOVEMBER 20, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. CPK Brings on Franchise Veteran. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Giorgio Minardi. ” Rex's Ready to Grow.

Franchising 262

Franchising Franchise Customer Experience 2020 262

Restaurant365

DECEMBER 4, 2020

In December 2019, Restaurant Technology news reported that 70% of consumers use their mobile devices when making a dining purchase. The more locations a brand or franchise has, the harder it is to create a consistent dining experience. Keeping up with the rise of mobile. Accurately tracking business intelligence.

2021 78

2021 Operations Mobile Ordering Social Media 78

The Restaurant Times

JUNE 11, 2020

These follow the virtual franchising model. . This would help you build a better relationship with the customer and generate loyalty. . Engaging with customers for generating customer loyalty is just as imperative for a cloud kitchen as attracting new ones. Cloud Kitchen Setup . d) Using Packaging to Create a Brand Recall .

Online Ordering 87

Online Ordering Kitchen Safety License Website Management 87

Modern Restaurant Management

DECEMBER 4, 2020

The index details the average household expenditure for food away from home in 2019 compared for the early part of the pandemic for every county in the U.S. in a collaborative report with PYMNTS.com, revealed that about 93 million consumers would spend more if their restaurants offered loyalty and online ordering.

Loyalty Program 365

Loyalty Program Online Ordering Consumer Goods Fast Casual 365

BNG Point of Sale

JULY 16, 2021

In the year 2019, the average restaurant revenue for a new restaurant in the US was $111,860.70. You could create a promotion where guests of your new business are given discounts on their first visit only or offer a loyalty program to regular customers, this will encourage them to come back again for more.

Point of Sale 52

Point of Sale Seasonal Menu Customer Service Cash Management 52

Modern Restaurant Management

JANUARY 31, 2020

The report found that most local economies nationwide slumped in 2019, down 1.3 percent, largely contributed to the 2019 drop and marked the largest quarter-over-quarter decline since 2018. . Uncertainty around trade policy also hindered local economic growth in 2019,” said Carl Bialik, Yelp’s data science editor.

2020 482

2020 Loyalty Program 2019 Point of Sale 482

Modern Restaurant Management

JUNE 3, 2021

Fast and easy (56 percent) ties with coupons and deals (56 percent) for the top reasons consumers download apps followed by earn and track loyalty points (48 percent), easy payment options (43 percent), and to avoid long lines (40 percent). Independence Day on 4 July had little impact on sales in 2019. Franchise Operations Index.

2021 476

2021 Fast Casual Mobile Ordering Guest Recovery 476

Modern Restaurant Management

DECEMBER 28, 2020

The average cost of an event pre-COVID was $3,5000, an increase of 40 percent over 2019, post-COVID the average event cost will stay the same, but consumers should be aware that additional costs may emerge for added services. One trend that may amplify in 2021 is the focus on loyalty programs and branded apps.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

DECEMBER 14, 2020

The US Foods Ghost Kitchen program also recently expanded its concept offerings from six to 12. ” Here’s how Drive Kindness works: Drive Kindness’ franchise owners will charge restaurants a flat rate. View all of the available resources by clicking directly to the "Make It This Winter" platform here.

Webinar 475

Webinar Customer Experience Mobile Ordering Customer Service 475

Modern Restaurant Management

JUNE 19, 2020

a WiFi marketing and analytics platform for digital agencies, in December 2019. xtraCHEF customers who sign up for xtraCASH can digitize their invoices and automatically match line-item purchase details to eligible cost savings programs. In 2019, he was named one of Fortune Magazine’s 50 “World’s Greatest Leaders.”

Food Safety 363

Food Safety Customer Experience Website Management Customer Service 363

Modern Restaurant Management

SEPTEMBER 14, 2021

Bill formally served on the Great Lakes Franchise Association Board, Del Taco’s Franchise Marketing Advisory Council and the Finance Excellence Advisory Council for Burger King. In 2009, Greg moved to the Del Taco brand, where we were chosen as Franchise Operator of the Year in both 2009 and 2010.

Food 434

Food Tip Distribution Guest Recovery Food Safety 434

Modern Restaurant Management

DECEMBER 28, 2020

And while they have little choice but to embrace third-party delivery services, doing so puts another brand in control of their customer and risks eroding customer loyalty. Ross Franklin, CEO and Founder of Pure Green Franchise. Operators are going to have to get creative in how they continue to foster those customer relationships.

2021 499

2021 Kitchen Safety Food Safety Mobile Ordering 499