Modern Restaurant Management

DECEMBER 15, 2020

Restaurants are serving guests who are more digitally enabled than ever before. In 2019, DoorDash reported digital channels were expected to reach 30 percent of total sales for the nation’s restaurants by 2025. This way, operators can create highly personalized, almost predictive, guest experiences. Full-Speed Ahead: 2021.

Guest Recovery 438

Guest Recovery Mobile Ordering Customer Experience Customer Service 438

Modern Restaurant Management

SEPTEMBER 30, 2020

The importance of making guests feel comfortable. Incentivize guests to choose your restaurant. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. Small Business Recovery.

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2020 Mobile Ordering Guest Recovery Customer Service 474

Culinary Cues

MAY 23, 2021

AN INEVITABLE RECOVERY. “It What an exciting time to jump on board and become partner to what may very well be one of the greatest world-wide recoveries – ever! Without a doubt, many would paint a bleak picture of troubled times for the restaurant segment. The door is wide open for creative problem solvers. It was the epoch of belief”.

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Guest Recovery Front of House Employee Relations Food Truck 447

Culinary Cues

APRIL 2, 2020

There is little hope that we can flip on a switch and be back to where we were in the fall of 2019. Thank everyone for their time – provide some type of reward, which can be as simple as a recognition plaque in the restaurant to a celebration re-opening dinner for the group and their guests.

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Guest Recovery Take-out 2019 Hiring 403

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Modern Restaurant Management

SEPTEMBER 1, 2020

Restaurant Reckoning: Dynamic Diner' SevenRooms released its “Restaurant Reckoning: Dynamic Diner” report, which uncovered new diner personas to help operators understand what motivates guests to dine out in this new era of hospitality. Just over one in five (21 percent) want restaurants to perform on-site health screenings.

2020 472

2020 Food Safety Hotels Dine-in 472

Modern Restaurant Management

MAY 5, 2021

Reassuringly, On Premise velocity is showing positive signs of nearly reaching levels seen in 2019. Matthew Crompton, CGA’s Client Solutions Director, Americas said: “Recovery is well and truly here, and for many states sales may be close to returning to normal levels. Sales velocity is now -4 percent vs April 10, 2021.

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2021 Coupons Loyalty Program Fast Casual 490

Modern Restaurant Management

JANUARY 15, 2021

Chick-fil-A regained its 2019 ranking as the fast-food company with the strongest Brand Intimacy, which is the emotional science behind the bonds we form with the brands we use and love. The sit-down restaurant recovery will hinge on the country’s continued handling of the pandemic and subsequent economic recovery.

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2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

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2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

AUGUST 3, 2020

Cookies also surged in order frequency, with Skillet Chocolate Chip Cookies seeing a 1,193 percent increase in orders compared to the first half of 2019. percent of Americans excited to order this 2019 staple. compared ordered behavior from January – June 2020 and January – June 2019. Frose is out, with only 2.1

2020 487

2020 Franchise Franchising Food Order 487

Goliath Consulting

DECEMBER 12, 2020

COVID-19 has been a powerful driving force for AI tech particularly in this industry, as stay-at-home orders, social distancing and other safety measures forced operators to rethink how they interact with their staff and guests. The upsurge and adoptions of other AI systems will increase as demand in touchless technology increases.

2021 418

2021 Kitchen Safety Food Safety Loyalty Program 418

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. With lower overhead, streamlined staffing, and limited menus, QSR models offer flexibility to guests and operational efficiency for staff. Quirky Combos : This year, we also saw some unique combinations!

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2024 2023 Food Order 2013 474

Modern Restaurant Management

JULY 1, 2020

Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. Diminishing Customer Satisfaction With Restaurants May Hamper Recovery Efforts. The average salary for a chef or head cook was $56,310 in 2019. percent to 77.9.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

MARCH 1, 2022

To accurately assess the underlying trends of restaurant performance, RMS compared 2021 sales and traffic to pre-pandemic 2019 data. percent over 2019, and average check increased by a remarkable 22.9 percent compared to 2019. On average, sales were up 8.1 Compare that to average net price, which was up 7.5

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Loyalty Program Mobile Ordering Download Food Order 458

Culinary Cues

APRIL 3, 2020

Possible strategy: Be proactive with a well defined, enhanced sanitation and food handling protocol for your restaurant and relay this information to your guests. If it is any consolation – numerous other industries will take time to recover to business levels of 2019 – so they will be slow to hire.

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Guest Recovery Social Media Kitchen Safety Food Safety 322

Modern Restaurant Management

NOVEMBER 17, 2020

Among the highlights: Online Ordering sales of pizza (+9 percent), burgers (+10 percent), and fried chicken (+5 percent) were up from last year, but the largest trend in online ordering was sandwiches and wraps as guests give up on slapping bread together at home and restaurants pivot to menu items that travel well. Restaurant trends.

2020 402

2020 Mobile Ordering Online Ordering Food Order 402

Modern Restaurant Management

DECEMBER 4, 2020

The index details the average household expenditure for food away from home in 2019 compared for the early part of the pandemic for every county in the U.S. ” The Long Road to Recovery. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one. 2020 End-of-Year Holiday Trends.

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Loyalty Program Online Ordering Consumer Goods Fast Casual 364

Modern Restaurant Management

FEBRUARY 28, 2020

Guests may enjoy a variety of seating arrangements, two bars, as well as private cabanas and daybeds offering bottle service and other five-star experiences. With the ability to cover and heat all areas, AQUAlounge will ensure a comfortable guest experience while sipping cocktails, dining or relaxing on the water. billion on average.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

DECEMBER 14, 2020

"We believe this acquisition will accelerate the product innovation that has enabled Lightspeed customers to tackle the greatest challenge to their industry in decades and will add exceptional leadership to our teams in anticipation of the economic recovery of the global hospitality industry."

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Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

APRIL 7, 2020

” "The bar for someone trying to open a restaurant is now impossibly high, especially for minority owned businesses,” said Onwuachi, James Beard 2019 Rising Star and a founding member of the Independent Restaurant Coalition.

Tip Distribution 426

Tip Distribution Healthcare Hospitality Food Supply 426

Hot Schedules

NOVEMBER 3, 2021

E xperts predict the global hotel industry in 2022 will return to 80 percent of 2019 demand — as more vacationers return to the fold and business travelers book trips once more, how have your offerings adapted to post-pandemic consumer demands? What Hotel Menu Trends Will Define 2022? b3lineicon|b3icon-trees|?|Trees. Sustainability.

Hotels 148

Hotels 2022 Menu Tip Distribution 148

Foodable

FEBRUARY 1, 2022

Siegel shares the original idea of Curbit saying, “so the the sort of the genesis of Curbit occurred before the pandemic, a lot of people think wow, you guys, you came up with timing so great, you know with with what's happening and sort of this demand for curbside, this was in 2019 when the company formed.”

Guest Recovery 105

Guest Recovery Hospitality 2019 Food Order 105

7 Shifts

AUGUST 20, 2020

To ensure he delivered on the safety standards he set for his restaurant and guests, Logan utilized 7shifts to make his staff aware of the required steps they needed to take before coming to work. “I A Simple, Cost-Effective Solution to Scheduling The 1894 Lodge has been using 7shifts since May 2019–well before the COVID-19 pandemic.

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Employee Relations Guest Recovery Communication Food Safety 195

Black Box Intelligence

NOVEMBER 16, 2021

In our latest review of restaurant industry performance, sales are up compared to 2019. compared to 2019. After experiencing a slow recovery, west coast brands have figured out how to increase restaurant sales, and are starting to see growth. But sales growth seems to have peaked and traffic trended downward every month in Q3.

Guest Recovery 98

Guest Recovery Loyalty Program Email Marketing Customer Service 98

Modern Restaurant Management

SEPTEMBER 27, 2024

Tock businesses that offer more than standard reservations see an average of 80 percent more repeat guests. Notably, on average, 90 percent of guests who book an experience at a business, book another experience on a future visit. total 405 locations, with a 22 percent growth compared to last year and doubling in number since 2019.

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Food Truck Fast Casual 2024 Food 251

Cheetah

APRIL 26, 2021

In 2019, we published The Beginner’s Guide to Opening a Food Truck Business , where we covered the basics of buying a food truck, choosing the right location, working with suppliers, and more. In fact, the industry is set on a quick recovery. Reading Time: 5 minutes. Thanks to this, the industry’s growth was only reduced to 0.4%

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Food Truck Delivery 2021 Mobile Ordering 148

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. As of Saturday, May 9, on average almost 30% of the restaurants operated by the companies that participated in our Restaurants Recovery Sales Flash survey opened their dining rooms in some capacity. Collected and distributed 3 times per week.

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Point of Sale Guest Recovery Fine Dining Fast Casual 124

Black Box Intelligence

AUGUST 9, 2021

In August of 2019, it was reported that fast-food restaurants were losing 100% of their workforce every year. The industry’s labor challenges will persist through the economic recovery and beyond. The Brookings Institute studied the frequency of industry transitions between December 2019 and November 2020.

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Webinar Front of House Guest Recovery Back of House 98

Aaron Allen & Associates

MARCH 19, 2020

March 18, 2020 NRA Recovery & Relief Proposal The National Restaurant Association presents a restaurants recovery and relief proposal to the White House with projections of more than $225b in sales losses and 5–7 million jobs lost. December 31, 2019. March 18, 2020. March 18, 2020. March 17, 2020. March 17, 2020.

2020 130

2020 Point of Sale Guest Recovery Government 130

Black Box Intelligence

SEPTEMBER 13, 2021

To drive your growth rate higher, implement marketing and social media tactics that will help you win over new guests or find ways to get current guests to come in more frequently. To learn how you can make changes like these to drive restaurant sales, consider using a guest intelligence tool that will help you eliminate guesswork.

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Guest Recovery Point of Sale 2021 Fast Casual 98

Black Box Intelligence

JUNE 24, 2021

Our data shows that sales are up, and they are stronger than they were back in 2019. Despite high unemployment, many businesses are having trouble filling open positions, forcing restaurant owners to balance the recovery with labor challenges. Trend# 1: Sales are up, but won’t reach pre-pandemic levels this year.

2021 86

2021 Guest Recovery Consumer Goods Back of House 86

Cheetah

JUNE 14, 2021

Dining rooms are reopening and with the promise of return to normalcy just a few days away, the unprecedented staffing shortage is dampening the hope of economic recovery. Customers range in their reactions but many might see it as an infringement on their liberties as guests, or the restaurant industry using customers to pay staff.

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BOH Back of House Front of House Employee Relations 148

Foodable

MAY 18, 2021

The company was also acquired by American Express in 2019. Restaurants shouldn’t have to pay for the guests who are trying to come to them.” Click here for more recovery and relief information for restaurant, hospitality and food service operators. Resy endeavors to be an ally to restaurant operators.

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Guest Recovery 2014 Hospitality Reservations 60

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Takeout For Good. Redesigning workflows to ensure safe distancing between employees.

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Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Rocket Fuel

MAY 1, 2023

increase over the previous year. Despite this rebound, counter sales are still significantly lower than pre-pandemic rates of 34.82% in 2018 and 29.68% in 2019. Here are some of the most important learnings from 2022: Delivery channel growth: The delivery channel has grown by a staggering 1,343% since 2019.

Operations 52

Operations Guest Recovery Mobile Ordering Point of Sale 52

Black Box Intelligence

SEPTEMBER 26, 2024

After several challenging months, signs of recovery are beginning to appear. Our expectation has always been for a stronger Q4 relative to Q3, and the latest data shows that the recovery may start earlier than expected. Fully staffed restaurants are showing better results, and the recovery may come sooner than expected.

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Front of House Point of Sale Guest Recovery Back of House 52

Black Box Intelligence

OCTOBER 25, 2024

Comp Traffic Best Region: California Best Segment: Fine Dining Best Cuisine: Chicken Worst Region: NY-NJ Worst Segment: Family Dining Worst Cuisine: Sandwich After a challenging summer, the restaurant industry showed signs of recovery in August which continued in September. However, with Hurricane Helene and Milton, recovery remains fragile.

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2024 Guest Recovery Point of Sale Employee Relations 52