Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. percent did so for the Kentucky Derby on 1 May—more than twice the number who did so for the 2019 Derby (6.0 1, 2019 to Dec.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

DECEMBER 15, 2020

Restaurants are serving guests who are more digitally enabled than ever before. In 2019, DoorDash reported digital channels were expected to reach 30 percent of total sales for the nation’s restaurants by 2025. This way, operators can create highly personalized, almost predictive, guest experiences. Full-Speed Ahead: 2021.

Guest Recovery 438

Guest Recovery Mobile Ordering Customer Experience Customer Service 438

Modern Restaurant Management

MAY 17, 2021

Guest Intent Shows Positive Trend. percent compared to April 2019. While the recovery has not been universal or consistent – due to geographical, economic, and household differences – there are a number of key overarching trends. percent compared 2019. percent year-over-year in April, and 10.8 percent and 95.6

2021 504

2021 Consumer Goods Small Business 2020 504

Modern Restaurant Management

SEPTEMBER 30, 2020

The importance of making guests feel comfortable. Incentivize guests to choose your restaurant. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. Small Business Recovery.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

JANUARY 22, 2021

. “While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. percent over 2019. ” Naf Naf Expands in Dallas Area. . Good 2020 for Mountain Mike's.

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Franchise Franchising 2020 2021 508

Culinary Cues

APRIL 2, 2020

There is little hope that we can flip on a switch and be back to where we were in the fall of 2019. Thank everyone for their time – provide some type of reward, which can be as simple as a recognition plaque in the restaurant to a celebration re-opening dinner for the group and their guests.

Guest Recovery 422

Guest Recovery Take-out 2019 Hiring 422

Modern Restaurant Management

FEBRUARY 17, 2021

Recovery won’t happen overnight, but the industry will recover with lessons learned and new ways of thinking already in place.” On average, guests in Kansas City spent 11 percent more per order than guests in Tampa Bay. percent when compared to 2019 sales. ” Restaurant Salaries. With over 8.1

2021 474

2021 Mobile Ordering Loyalty Program Download 474

Culinary Cues

MAY 23, 2021

AN INEVITABLE RECOVERY. “It What an exciting time to jump on board and become partner to what may very well be one of the greatest world-wide recoveries – ever! Without a doubt, many would paint a bleak picture of troubled times for the restaurant segment. The door is wide open for creative problem solvers. It was the epoch of belief”.

Guest Recovery 449

Guest Recovery Front of House Employee Relations Back of House 449

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Modern Restaurant Management

SEPTEMBER 1, 2020

Restaurant Reckoning: Dynamic Diner' SevenRooms released its “Restaurant Reckoning: Dynamic Diner” report, which uncovered new diner personas to help operators understand what motivates guests to dine out in this new era of hospitality. Just over one in five (21 percent) want restaurants to perform on-site health screenings.

2020 472

2020 Food Safety Hotels Dine-in 472

Modern Restaurant Management

MAY 5, 2021

Reassuringly, On Premise velocity is showing positive signs of nearly reaching levels seen in 2019. Matthew Crompton, CGA’s Client Solutions Director, Americas said: “Recovery is well and truly here, and for many states sales may be close to returning to normal levels. Sales velocity is now -4 percent vs April 10, 2021.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Takeout For Good. Redesigning workflows to ensure safe distancing between employees.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

JANUARY 15, 2021

Chick-fil-A regained its 2019 ranking as the fast-food company with the strongest Brand Intimacy, which is the emotional science behind the bonds we form with the brands we use and love. The sit-down restaurant recovery will hinge on the country’s continued handling of the pandemic and subsequent economic recovery.

2021 423

2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

AUGUST 3, 2020

Cookies also surged in order frequency, with Skillet Chocolate Chip Cookies seeing a 1,193 percent increase in orders compared to the first half of 2019. percent of Americans excited to order this 2019 staple. compared ordered behavior from January – June 2020 and January – June 2019. Frose is out, with only 2.1

2020 487

2020 Franchise Franchising Food Order 487

Goliath Consulting

DECEMBER 12, 2020

COVID-19 has been a powerful driving force for AI tech particularly in this industry, as stay-at-home orders, social distancing and other safety measures forced operators to rethink how they interact with their staff and guests. The upsurge and adoptions of other AI systems will increase as demand in touchless technology increases.

2021 418

2021 Kitchen Safety Food Safety Loyalty Program 418

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. With lower overhead, streamlined staffing, and limited menus, QSR models offer flexibility to guests and operational efficiency for staff. Quirky Combos : This year, we also saw some unique combinations!

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

JULY 1, 2020

Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. Diminishing Customer Satisfaction With Restaurants May Hamper Recovery Efforts. The average salary for a chef or head cook was $56,310 in 2019. percent to 77.9.

2020 450

2020 Travel Food Safety Consumer Goods 450

Culinary Cues

APRIL 3, 2020

Possible strategy: Be proactive with a well defined, enhanced sanitation and food handling protocol for your restaurant and relay this information to your guests. If it is any consolation – numerous other industries will take time to recover to business levels of 2019 – so they will be slow to hire.

Guest Recovery 331

Guest Recovery Social Media Kitchen Safety Food Safety 331

Modern Restaurant Management

MARCH 1, 2022

To accurately assess the underlying trends of restaurant performance, RMS compared 2021 sales and traffic to pre-pandemic 2019 data. percent over 2019, and average check increased by a remarkable 22.9 percent compared to 2019. On average, sales were up 8.1 Compare that to average net price, which was up 7.5

Loyalty Program 458

Loyalty Program Mobile Ordering Download Food Order 458

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. Through Q2, the healthy lifestyle eatery has generated sales approaching its total 2019 sales. Compared to Q2 in 2019, Coolgreens increased sales by 79 percent.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

SEPTEMBER 23, 2020

” The Weishaupt’s founded the Weishaupt Family Foundation in 2019 to give back to the community-at-large and distributed $50K in grants to nonprofit organizations in the New Orleans area. In 2019, Black Restaurant Week collaborated with nearly 250 Black-owned restaurants and culinary businesses in cities across the U.S.,

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

AUGUST 28, 2020

As part of the effort, KitchenAid is partnering with JBF to create more possibilities in the kitchen for culinary professionals as they face a difficult recovery. The Trabon and MenuTrinfo® partnership was initiated in 2019 with the First Watch brand, Sun & Fork. "In It comes straight from our subjects.”

Allergens 364

Allergens Kitchen Safety Guest Recovery Customer Service 364

Modern Restaurant Management

NOVEMBER 17, 2020

Among the highlights: Online Ordering sales of pizza (+9 percent), burgers (+10 percent), and fried chicken (+5 percent) were up from last year, but the largest trend in online ordering was sandwiches and wraps as guests give up on slapping bread together at home and restaurants pivot to menu items that travel well. Restaurant trends.

2020 402

2020 Mobile Ordering Online Ordering Food Order 402

Modern Restaurant Management

DECEMBER 4, 2020

The index details the average household expenditure for food away from home in 2019 compared for the early part of the pandemic for every county in the U.S. ” The Long Road to Recovery. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one. 2020 End-of-Year Holiday Trends.

Loyalty Program 364

Loyalty Program Online Ordering Consumer Goods Fast Casual 364

Modern Restaurant Management

FEBRUARY 28, 2020

Guests may enjoy a variety of seating arrangements, two bars, as well as private cabanas and daybeds offering bottle service and other five-star experiences. With the ability to cover and heat all areas, AQUAlounge will ensure a comfortable guest experience while sipping cocktails, dining or relaxing on the water. billion on average.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. Paul Soulliere: Information Systems Manager | 25 years. The companies will launch a two-way integration.

Food 433

Food Tip Distribution Guest Recovery Food Safety 433

Modern Restaurant Management

DECEMBER 12, 2019

Salata is on track to have 25 new franchise contracts secured by the end of 2019. The introduction of the franchising microsite follows a number of brand milestones for Salata in 2019, including: The debut of a new restaurant design (February). As 2019 winds down, Del Taco’s expansion plans are still heating up.

Franchise 275

Franchise Franchising Loyalty Program Book 275

Modern Restaurant Management

DECEMBER 14, 2020

"We believe this acquisition will accelerate the product innovation that has enabled Lightspeed customers to tackle the greatest challenge to their industry in decades and will add exceptional leadership to our teams in anticipation of the economic recovery of the global hospitality industry."

Webinar 474

Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

APRIL 7, 2020

” "The bar for someone trying to open a restaurant is now impossibly high, especially for minority owned businesses,” said Onwuachi, James Beard 2019 Rising Star and a founding member of the Independent Restaurant Coalition.

Tip Distribution 426

Tip Distribution Healthcare Hospitality Food Supply 426

Hot Schedules

NOVEMBER 3, 2021

E xperts predict the global hotel industry in 2022 will return to 80 percent of 2019 demand — as more vacationers return to the fold and business travelers book trips once more, how have your offerings adapted to post-pandemic consumer demands? What Hotel Menu Trends Will Define 2022? b3lineicon|b3icon-trees|?|Trees. Sustainability.

Hotels 148

Hotels 2022 Menu Tip Distribution 148

Modern Restaurant Management

NOVEMBER 5, 2019

Increasing industry awareness of the Bill Emerson Good Samaritan Act (“Act”) so as to encourage safe and effective food donation and recovery. This frees up time to focus on guests, while the features do the hard work on their behalf. The transaction is expected to be completed in Q4 2019 or Q1 2020.

Waste 253

Waste Food Leadership Customer Service 253

Foodable

FEBRUARY 1, 2022

Siegel shares the original idea of Curbit saying, “so the the sort of the genesis of Curbit occurred before the pandemic, a lot of people think wow, you guys, you came up with timing so great, you know with with what's happening and sort of this demand for curbside, this was in 2019 when the company formed.”

Guest Recovery 105

Guest Recovery Hospitality 2019 Food Order 105

7 Shifts

AUGUST 20, 2020

To ensure he delivered on the safety standards he set for his restaurant and guests, Logan utilized 7shifts to make his staff aware of the required steps they needed to take before coming to work. “I A Simple, Cost-Effective Solution to Scheduling The 1894 Lodge has been using 7shifts since May 2019–well before the COVID-19 pandemic.

Employee Relations 195

Employee Relations Guest Recovery Communication Food Safety 195

Black Box Intelligence

NOVEMBER 16, 2021

In our latest review of restaurant industry performance, sales are up compared to 2019. compared to 2019. After experiencing a slow recovery, west coast brands have figured out how to increase restaurant sales, and are starting to see growth. But sales growth seems to have peaked and traffic trended downward every month in Q3.

Guest Recovery 98

Guest Recovery Loyalty Program Email Marketing Customer Service 98