Modern Restaurant Management

SEPTEMBER 9, 2020

While the PSL is a seasonal beverage reserved for the autumn months, Starbucks has offered it earlier and earlier every year. The Saturday and Sunday following the PSL’s launch, foot traffic was a mere 7.7percent and 6.2percent below 2019 levels of the equivalent Saturday and Sunday in 2020.

Guest Recovery 395

Guest Recovery Seasonal Menu 2019 Beverage 395

Modern Restaurant Management

OCTOBER 10, 2023

The team analyzed dining trends by hour between June and August of this year and compared them to the same time framed in 2019 after Union Square Hospitality Group Founder Danny Mayer posted on X: “When did a 6:00 dinner reservation become the new 8:00, most prized table of the night – and will it last?” “Across the board, our visitation data (..)

Fine Dining 473

Fine Dining Dine-in 2019 Reservations 473

Modern Restaurant Management

AUGUST 12, 2020

In 2019, labor costs averaged 31.6 Scanning reservation systems and takeout orders for customer emails and phone numbers will allow restaurant operators to connect with customers, keeping them updated on critical information such as restaurant re-opening dates and hours of operation. Strategically Cutting Back on Hours.

Food Safety 508

Food Safety Online Ordering Website Management Food Order 508

Modern Restaurant Management

MAY 7, 2020

We will also see a rise in use of virtual waitlist and reservation platforms across restaurants. With 71 percent of operators saying they had profit margins under 10 percent in 2019 alone, a focus on dollars and cents will be more crucial than ever post-pandemic. Revisiting Tech Stacks to Connect Data.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480

Modern Restaurant Management

AUGUST 16, 2021

Consumer spending at restaurants was up +32 percent in the April-May-June 2021 quarter compared to the same quarter last year, and for a pre-pandemic view, flat compared to the same quarter in 2019. Despite the gains, FSR dine-in visits are down -37 percent from the second quarter of 2019. foodservice industry. “The U.S.

2021 450

2021 Guest Recovery 2019 Point of Sale 450

Modern Restaurant Management

MAY 20, 2020

What you might not realize is that even if you're a primarily a dine-in restaurant, the chances are high that the majority of your orders and/or reservations are still coming from these mobile devices. According to one recent study, a massive 40 percent of all households in the United States had kids under the age of 18 as of 2019.

Mobile Ordering 585

Mobile Ordering Email Marketing Online Ordering Point of Sale 585

Modern Restaurant Management

MAY 27, 2021

That said, it’s increasingly clear that the “new normal” won’t look like 2019. Restaurants are using digital forms to give customers a safer way to order food and make reservations online. That trend will likely continue even when the virus is under control because it’s what customers want.

Menu 479

Menu Mobile Ordering Food Safety Online Ordering 479

Modern Restaurant Management

MAY 17, 2021

percent compared to April 2019. percent compared 2019. percent compared to 2019, outpacing their Full-service counterparts (-13.5 And 34 percent have only one month or less left of cash reserves (that’s up 4 percent from April). retail sales excluding automotive and gasoline increased 23.3 Online sales grew 19.9

2021 504

2021 Consumer Goods Small Business 2020 504

Modern Restaurant Management

OCTOBER 26, 2022

A Federal Reserve Bank of San Francisco Diary of Consumer Payment Choice report further revealed that consumers continued to use credit cards and debit cards for most of their payments, accounting for 57 percent of total payments in 2021 compared to 55 percent in 2020 and 54 percent in 2019. billion in food items in February.

Consumer Goods 449

Consumer Goods Customer Service Restaurant Law Audits 449

EATER

NOVEMBER 27, 2024

Off the Rez Cafe at the Burke Museum, Seattle The University of Washington’s Burke Museum of Natural History and Culture , renowned for its rich natural history, anthropology, and cultural heritage collections, opened Seattle’s first Native-owned food truck-turned-cafe, Off the Rez , in 2019.

Innovation 317

Innovation Food Truck Seasonal Menu 2004 317

Modern Restaurant Management

JANUARY 6, 2020

Those were among the insights revealed in hospitality platform BentoBox ’s 2019 Year in Review. Most popular holiday for reservations: Mother’s Day. Holiday with most last-minute reservations: Valentine’s Day. For the full report, check out BentoBox’s 2019 Year in Review. Birthdays 2. Thank Yous 4.

Mobile Ordering 348

Mobile Ordering Online Ordering 2019 Reservations 348

Modern Restaurant Management

FEBRUARY 17, 2020

During the course of 2019, revenue increased 109 percent as tens of thousands of new restaurants joined the Toast community. Beginning November 2019, Premium Access reservations were exclusively rolled out for Capital One cardholders and continues to be available to them. Examples of participating restaurants include:?

Sports 383

Sports Point of Sale Customer Experience Entertainment 383

Modern Restaurant Management

SEPTEMBER 30, 2020

A final piece of advice for restaurants is to invest in a user-friendly reservation system. This further highlights the need for restaurants to pay close attention to details in the end-to-end dining experience: from the reservation, to the meal, to the service. ” Holiday Traffic. percent increase after Labor Day.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

JULY 1, 2021

As more Americans become vaccinated, a rapid resurgence of diners are clamoring for reservations at restaurants across the country. Restaurant bookings in May were up 48 percent compared to May 2019, and revenues are increasing as on-premise dining picks up heading into a busy summer season.

Dietary Restrictions 443

Dietary Restrictions Email Marketing Customer Experience Mobile Ordering 443

EATER

JULY 11, 2022

at Shukette, the group’s latest addition, are full up for the next three weeks on Resy, the reservation-making platform. That happens minutes after reservations open at 9 a.m. From what she’s seeing, the reservations in the city are more in demand now than they were even in 2019. Lucia Pham /Eater.

Front of House 246

Front of House Reservations Fine Dining Back of House 246

Modern Restaurant Management

JANUARY 5, 2022

From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023. Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages.

Technology 418

Technology Online Ordering Front of House Back of House 418

Modern Restaurant Management

JULY 31, 2020

In 2019 alone, companies seeking bankruptcy protection included Perkins, Houlihan’s, Restaurants Unlimited (multiple locations including Kincaid’s and Palomino), Kona Grill, Granite City, and The Palm. providing and requiring PPE; taking reservations only for seating). A Little History.

Retail 443

Retail Casual Back of House Consumer Goods 443

Modern Restaurant Management

FEBRUARY 28, 2023

A recent Gallup poll found that the percentage of younger workers who strongly agree that someone encourages their development and gives them opportunities to learn and grow has dropped 10 points since 2019. Another survey found that nearly 50 percent of younger workers were at risk of leaving their jobs.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

MAY 5, 2021

Reassuringly, On Premise velocity is showing positive signs of nearly reaching levels seen in 2019. Most channels are now showing only single digit velocity decline against booming 2019 levels, suggesting we may be nearing a new On Premise norm." " Beverage Insights. The Evolution of Gift Cards. For example, the average U.S.

2021 490

2021 Coupons Loyalty Program Fast Casual 490

EATER

SEPTEMBER 10, 2021

However, banks and credit card companies have increasingly been partnering with the restaurant business, using exclusive reservations and events as in-demand credit card perks. Because of the Resy acquisition, AmEx users now have better access to hard-to-get reservations.

Reservations 312

Reservations Customer Experience Dine-in Customer Service 312

Modern Restaurant Management

JANUARY 9, 2023

“The restaurant industry is ending the year in an environment that’s the most typical since 2019,” said Hudson Riehle, senior vice president of Research for the National Restaurant Association. 92 percent of operators say food costs are a significant challenge. 50 percent of operators expect to make less profit in 2023.

2023 352

2023 Employee Relations Food Supply Small Business 352

Modern Restaurant Management

DECEMBER 28, 2023

Despite the industry being at its most stable since 2019, customers being more educated and engaged around the issues impacting the food system, and massive strides made in creating sustainable and equitable conditions for staff, rising costs are greatly impacting both operations and the public’s dining out frequency.

2024 474

2024 2023 Food Order 2013 474

EATER

SEPTEMBER 11, 2024

Margins are tighter than ever as restaurants try to balance higher costs of rent and ingredients, reservation site fees and insurance premiums , and paying fair wages, all while trying to keep prices at a level customers will actually pay. We probably have fewer people working at the restaurant than we did in 2019.

Pricing 363

Pricing Back of House Food Order Food Supply 363

Modern Restaurant Management

NOVEMBER 22, 2019

In a previous article on brand development [link to 2019-09 REDCAP Refine your restaurant's brand with these 3 questions], I challenged you to identify what your brand delivers beyond a perfectly prepared meal. If your pages contain useful information, their content will attract many visitors and entice webmasters to link to your site.

SEO 349

SEO Social Media Email Marketing Customer Experience 349

Modern Restaurant Management

SEPTEMBER 1, 2020

New guest expectations are incredibly crucial for operators to consider, as Americans interested in dining out will only keep their reservations at a new restaurant if certain measures are met, including: More than half want six-foot social distancing and employees wearing face masks enforced (53 percent and 52 percent, respectively).

2020 472

2020 Food Safety Hotels Dine-in 472

Modern Restaurant Management

APRIL 7, 2023

JPMorgan Chase found the median small business holds 27 cash buffer days in reserve. In 2019, Lending Express conducted a survey where 7.5 A 2020 Harvard Business School study reported that 74 percent of businesses do not have the cash on hand to cover an equipment-related expense.

Cash Management 251

Cash Management Equipment Front of House Small Business 251

Modern Restaurant Management

AUGUST 5, 2020

Creative adaptations such as online reservations, third party delivery options, robot servers, paperless menus, digital wallets and on-demand pay for employees are just a few of the digital transformations that restaurants have adopted in the past couple months. In 2019, the overall turnover rate in the restaurant sector was about 78.6

Recruiting 340

Recruiting Hiring Point of Sale Food Supply 340

Modern Restaurant Management

JUNE 16, 2023

The Association predicts foodservice will reach $997B in sales this year, a vast increase compared to 2019’s $863B in sales. For example, AI phone answering systems can take calls, schedule reservations and answer any questions a caller may have.

Operations 275

Operations Online Ordering Social Media Technology 275

EATER

MAY 20, 2020

The grant would cover a restaurant’s difference between revenue from 2019 and the anticipated revenue through 2020, and be capped at $10 million. The first two weeks of funding would be reserved for restaurants making less than $1.5 Funding would be available until the end of 2020.

White Paper 274

White Paper Small Business Restaurant Law Back of House 274

Modern Restaurant Management

NOVEMBER 11, 2019

In collaboration with SeedInvest (by Circle), a leading equity crowdfunding platform, and Wavemaker Labs, Miso Robotics opens up reservations for a new series round of equity crowdfunding, targeting to raise up to $30 million. The acquisition is expected to close during the fourth quarter of 2019. ” US Foods Scholars.

Travel 297

Travel Food Hotels Loyalty Program 297

Modern Restaurant Management

SEPTEMBER 27, 2024

In addition, many diners will be on the lookout for early mealtime reservations, reflecting dining trends seen over the past several years. Nearly half (49 percent) of respondents will be seeking a reservation during the 4 to 6 p.m. total 405 locations, with a 22 percent growth compared to last year and doubling in number since 2019.

Food Truck 251

Food Truck Fast Casual 2024 Food 251

Modern Restaurant Management

JULY 1, 2020

During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. This report’s results are based on surveys conducted over a 12-month period from April 2019 to March 2020—the month when the first U.S. In 2019, 15.7 percent to 77.9. For more, click here.

2020 450

2020 Travel Food Safety Consumer Goods 450

7 Shifts

NOVEMBER 3, 2021

While your staff might handle cardholder or guest information when completing tasks such as processing payments or confirming reservations, there is no need for them to actually see the information to do their job. Billion, which is a 69% increase over 2019. Safe Data Storage and Access Procedures.

POS 370

POS Audits Loyalty Program Information 370

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're

Serving 517

Serving White Paper Food Recycling 517

EATER

DECEMBER 1, 2023

Illustration by Bea Hayward Once a luxury reserved for posh dinners, fish roe has become the snack du jour at restaurants across the country — and it’s blurring the lines between casual and formal dining Caviar has gone on a journey over the past few years. It was probably $100 or $125 for an ounce of caviar.

Fast Casual 320

Fast Casual Fine Dining 2008 Pricing 320

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. Through Q2, the healthy lifestyle eatery has generated sales approaching its total 2019 sales. Compared to Q2 in 2019, Coolgreens increased sales by 79 percent.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

EATER

JANUARY 21, 2022

I know travel is back for some, and plenty of my friends have flown internationally now that vaccines are readily available, but I have not been anywhere new since summer 2019. I live this way with considerable regret, revelling in neoliberalism’s punishing vision: optimise or die.”.

Travel 261

Travel Back of House Social Media Dine-in 261