Modern Restaurant Management

JANUARY 15, 2021

Many full-service restaurant chains quickly pivoted to offer more off-premises services by turning parking lots into drive-thru stations, offering curbside pick-up, and enhancing delivery options. An Unpopular Year. For full-service restaurants now, it’s about government restrictions.

2021 423

2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

AUGUST 2, 2021

shared insight into customer payment transaction data indicating that the recovery of the full-service restaurant industry continued in the second quarter of 2021. The edition of MRM Research Roundup features restaurant payment transaction data, foodservice equipment purchasing and the lasting appeal of chicken sandwiches. TableSafe, Inc.,

2021 450

2021 Point of Sale Equipment 2019 450

Modern Restaurant Management

AUGUST 6, 2021

restaurant sales experienced a “healthy” increase in total sales in July, 2021, according to Restaurant.org. eating and drinking outfits saw sales stand at approximately $4.4 billion in June, 2021, the organization estimated. eating and drinking outfits saw sales stand at approximately $4.4

Insurance 493

Insurance 2021 Guest Recovery Point of Sale 493

Modern Restaurant Management

MAY 5, 2021

The study also uncovers consumers’ QSR competitive positioning, brand preferences, delivery trends, and use of new technology. CGA’s latest sales data reveal significant increases compared to performance in 2020, during one of the worst periods of decline when full lockdown restrictions were in place. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Goliath Consulting

OCTOBER 19, 2020

Here are our best guesses for the business trends of 2021. Part of its upsurge comes from off-premise dining becoming widely adopted due to the pandemic, but there’s been an overall uptick in digital sales that’s helped drive-thrus gain significant traction. of total sales (4). DESIGN: It’s a new era of drive-thrus.

2021 339

2021 Point of Sale Food Safety Kitchen Safety 339

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

AUGUST 31, 2021

Average outlet $ sales (velocity) trends have generally been flat or in slight decline in recent weeks. Sales velocity is now +20 percent vs August 24, 2019. Sales velocity is now +20 percent vs August 24, 2019. Sales velocity is now +43 percent year-over-year (comparing the same week one year prior). California.

2021 395

2021 2019 Point of Sale White Paper 395

Modern Restaurant Management

OCTOBER 26, 2021

Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. Similarly, the State of Mobile 2021 report by App Annie found mobile orders of food and food delivery in the US grew by 105 percent in the past year. Owning the End-to-End Experience.

Mobile Ordering 546

Mobile Ordering Download Customer Experience Fast Casual 546

Modern Restaurant Management

AUGUST 5, 2021

Restaurant and bar employment (as of July 2021) remains down by 1.5 Home Delivery, Contactless Society, Increased Remote Work and the Gen-Z Digital Generation. The use of delivery apps, like UberEats and DoorDash, provided a much-needed revenue stream allowing restaurants to rely less on an in-person brick-and-mortar experience.

Food Truck 539

Food Truck Retail Mobile Ordering Food Safety 539

7 Shifts

JANUARY 26, 2021

From a projected record growth at the top of the year to a decline of nearly $240 billion in sales and 2.5 We’re not talking about just surviving the pandemic—but thriving through 2021 and beyond, and setting new standards. million out of work, it was nothing short of devastating. Embrace Digital Hospitality ??

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

DECEMBER 8, 2021

Operations, told analysts in April 2021 that more than 90 percent of their business was generated from their drive-thrus. Operations, told analysts in April 2021 that more than 90 percent of their business was generated from their drive-thrus. Joe Erlinger, head of McDonald’s U.S.

Customer Experience 531

Customer Experience Customer Service Point of Sale Dine-in 531

Modern Restaurant Management

JANUARY 22, 2021

The privacy landscape underwent numerous changes in 2020 and will continue to evolve into 2021. Apple has announced plans to restrict its IDFA (identifier for advertisers) in 2021. A majority of restaurants have shut down in-person dining and are relying more heavily on online orders and delivery. Truly Personalize.

Marketing 508

Marketing Email Marketing Loyalty Program Point of Sale 508

Modern Restaurant Management

JUNE 16, 2022

On top of that, nearly half of all restaurants offered delivery services during the pandemic. On top of that, nearly half of all restaurants offered delivery services during the pandemic. In March 2022 alone, sales for meal delivery services increased six percent year over year, collectively, with 51 percent of U.S.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

Modern Restaurant Management

FEBRUARY 1, 2022

Additonally, ninety-six percent of operators experienced supply delays or shortages of key food or beverage items in 2021 – and these challenges will likely continue in 2022. The foodservice industry workforce is projected to grow by 400,000 jobs, for total industry employment of 14.9 million by the end of 2022.

2022 518

2022 2030 Food Supply Recruiting 518

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Wonder has shown a savvy curatorial eye reminiscent of the early days of delivery app Caviar.

Delivery 356

Delivery Cash Management Point of Sale Back of House 356

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy.

POS 539

POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

APRIL 5, 2022

As per a recently published report by Future Market insights, the Takeaway and Delivery Food market is going to witness accelerated demand in the coming years with online food platforms. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

JUNE 7, 2022

Based on survey answers, all signs point to no. When asked in March 2022 whether they anticipated ordering from drive-thru restaurants "more" or "much more" going forward, Gen Z respondents had the most significant drop, moving from 34 percent at the end of 2021 to 12 percent in March 2022. Is this a temporary blip?

2022 520

2022 Point of Sale 2021 Dine-in 520

Modern Restaurant Management

APRIL 19, 2021

Online sales, curbside pickup, and delivery skyrocketed as restaurants scrambled to adapt. Many operators are trying to compensate for losses in 2021 and want to find ways to improve their profitability. Rather than rely on manager estimates, you can harness your data and get optimized schedules based on your forecasted sales.

Guest Recovery 473

Guest Recovery Point of Sale Inventory Back of House 473

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Restaurants have responded to capture more off-premises sales by improving digital menus, whether found in-app, through a Google search or on store screens.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

7 Shifts

AUGUST 12, 2021

In addition, social media marketing can boost sales and help you grow your brand. Restaurant loyalty programs , when done correctly, can increase repeat sales. This is because many consumers are focused on earning points and receiving free meals. Every stage of the client's journey should be examined. Optimization of NAPs.

Marketing 397

Marketing Email Marketing Loyalty Program Social Media 397

7 Shifts

MARCH 18, 2021

And a general fear of going out, at least early on, contributed to a dramatic drop in sales across the entire restaurant industry—one we’re still recovering from a year later. How restaurant sales were impacted Shortly after lockdowns were initiated, restaurant sales across the board—from full-service dining to coffee shops—took a nosedive.

Point of Sale 370

Point of Sale Back of House Front of House Outdoor 370

Modern Restaurant Management

MARCH 9, 2022

Online food delivery and takeaway concept boomed amidst pandemic and continues to gain momentum till today. Multiple restaurants, cafes, bakeries and other food stores integrated takeout and at home delivery to their services to gain customers and keep their business afloat during the crisis.

Compost 520

Compost Sustainability Online Ordering Kitchen Safety 520

Modern Restaurant Management

DECEMBER 30, 2021

Technology also allows for seamless delivery operations during colder months. We’ve seen it throughout 2020 and 2021, and now 2022 is seeing a new version of the same. Managing the kitchen is a huge part of making delivery and in-venue a successful balancing act. Order Throttling.

Loyalty Program 579

Loyalty Program 2022 Kitchen Safety Customer Experience 579

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. Restaurants have endless third-party ordering app options, but those do come with a price, approximately five-twenty percent of each sale. What Is Contactless Dining?

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

MARCH 7, 2022

A majority of the deals we saw in 2021 were owners of existing restaurant concepts acquiring other brands to combine operations, and build scale. For much of last year, private-equity groups didn’t participate in too many deals. Some mitigation is expected, but the pressures added to the uncertainty.

2022 551

2022 Point of Sale Franchise Franchising 551

7 Shifts

MARCH 25, 2022

But how have they stacked up when it comes to sales and labor this year versus the same period in 2021? But how have they stacked up when it comes to sales and labor this year versus the same period in 2021? QSR Sales are trending upwards. QSR Sales are trending upwards. in sales per day.

Fast Casual 370

Fast Casual Casual Front of House Point of Sale 370

Modern Restaurant Management

JANUARY 18, 2021

Over the past year, many restaurants have reduced the stress of the system by having consumers order online, by phone or mobile app, while additionally offering curbside delivery at the nearest point of retail. Throughout 2021 and beyond, that answer will largely depend on how restaurants adjust their loyalty programs.

Loyalty Program 508

Loyalty Program Mobile Ordering Online Ordering Customer Experience 508

Modern Restaurant Management

APRIL 27, 2020

Included in the document are highlights of the recently released Food and Drug Administration (FDA) Best Practices for Retail Food Stores, Restaurants, and Food Pick-Up/Delivery Services During the COVID-19 Pandemic. Updated our platform to showcase delivery and takeout services with partners like Caviar and UberEats. Employee health.

Food Safety 578

Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

MARCH 1, 2022

QSR 2021 Performance. Revenue Management Solutions released its analysis of US quick-service restaurant (QSR) performance for 2021. To accurately assess the underlying trends of restaurant performance, RMS compared 2021 sales and traffic to pre-pandemic 2019 data. On average, sales were up 8.1

Loyalty Program 458

Loyalty Program Mobile Ordering Download Food Order 458

Modern Restaurant Management

APRIL 14, 2022

The pandemic massively accelerated the widespread adoption of a variety of paths to purchase, including buy-online-pick-up-in-store (BOPIS), delivery and app-based ordering. This included upgrading drive-thrus, curbside, walk-up experiences and delivery, which can complicate both in-store and parking lot flow.

Retail 474

Retail Customer Experience Online Ordering Point of Sale 474

Modern Restaurant Management

APRIL 28, 2022

Spurred by the explosion of off-premises and delivery during the pandemic, virtual brands offer many benefits to both brands and consumers. For example, Denny’s, a chain often associated with breakfast, launched its virtual brands Burger Den and The Melt Down (which focuses on hand-crafted sandwiches with fresh ingredients) in 2021.

Dietary Restrictions 490

Dietary Restrictions Influencer Back of House BOH 490

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Restaurants juggle multiple operations simultaneously on any given day, from tracking sales to planning logistics and maximizing the customer experience.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

DECEMBER 7, 2022

The National Restaurant Association’s 2021 State of the Industry report showed only 83% of Gen Z consumers wanted to return to restaurants. Make it a point of differentiation for your brand in this highly competitive environment by continuing to-go liquor sales while the option is still available in your jurisdiction.

Mobile Ordering 508

Mobile Ordering Social Media Online Ordering Consumer Goods 508

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. Other top research lists how impactful the Super Bowl was for restaurants, the state of gift cards and top pizza cities. million by the end of 2023.

2023 508

2023 Consumer Goods 2022 Point of Sale 508

EATER

APRIL 2, 2024

Food delivery apps have recently added new fees in response to minimum pay rules in New York City and Seattle. Getty Images/iStockphoto As delivery discourse rages, don’t forget the middlemen: apps like UberEats, DoorDash, and Grubhub. No one is happy about the delivery apps. But we should give credit where it’s due.

Delivery 363

Delivery Restaurant Law Food Customer Service 363