Modern Restaurant Management

SEPTEMBER 13, 2022

Restaurants are filling up again, but hiring and retaining employees in the midst of a national workforce shake-up remains an uphill battle. Recently the US Bureau of Labor Statistics reported that job openings in the hospitality industry increased by 130 percent in 2021, with over 1.7

Hiring 530

Hiring Employee Relations Leadership Restaurant Law 530

Modern Restaurant Management

JUNE 9, 2021

While our team is extremely excited about seeing each other in person, as a business owner, it‘s my responsibility to ensure we’re being safe, following appropriate CDC guidelines, and making the best decisions to protect our employees. Further, the Rockefeller Foundation found that 44 percent of 1,339 U.S.

Employee Relations 531

Employee Relations Management Management Insurance 531

Modern Restaurant Management

MARCH 3, 2021

The guidance informs employees of what they should know. In addition, the guidance, while characterized by OSHA as making recommendations that are “advisory in nature,” appear to impose additional obligations on employers to make their workplaces safe for employees as the COVID-19 pandemic trudges into 2021.

Employee Relations 399

Employee Relations Food Safety Restaurant Law Education 399

Modern Restaurant Management

AUGUST 10, 2022

In fact, according to the Bureau of Labor Statistics (BLS), between April and July 2021, the number of employed youth aged 16 to 24 years old rose by 2.4 As the lower range of this age group is still in school, they haven’t had as much work experience or job-related training as those in their early 20s. million or 22.5

Employee Relations 438

Employee Relations Restaurant Law Food Safety Equipment 438

Modern Restaurant Management

AUGUST 10, 2021

With pandemic-related restrictions being eased and dine-in being allowed again, restaurant owners are in need of a lot of staff. Most restaurateurs have increased the wage for their staff, in the hope that they can retain both current and new employees. Employees become more efficient once self-ordering kiosks are installed.

Ordering 592

Ordering Recruiting Food Order Employee Relations 592

Modern Restaurant Management

JANUARY 26, 2023

In 2021, restaurants saw a rebound, leading many to approach 2022 with rose colored glasses. Unfortunately, last year took a turn for the worse; the momentum from 2021 was stunted as we embarked on 2022. Restaurants must also learn to operate with fewer employees and rely more on technology. What were major challenges for them?

2023 474

2023 Employee Relations Franchise Franchising 474

Modern Restaurant Management

JANUARY 31, 2022

Fast Facts on Deep Fryers : The cost of servicing hot side appliances, such as deep fryers, increased 38 percent in 2021. Fryer service volumes increased 93 percent from the start of the pandemic in March 2020 through December 2021 – leaving many operators rushing for repairs and replacements. Ready, set, bite!

Customer Service 530

Customer Service Employee Relations 2021 Equipment 530

Modern Restaurant Management

DECEMBER 15, 2021

Expert food preparation results in appealing and delicious dishes, employee training reduces errors that can increase wait times and proper warewashing keeps plates, glasses and utensils spotless. Implementing the latest tools of the trade can simplify tasks for employees and help restaurants wow diners. A Window into Warewashing.

Kitchen Safety 508

Kitchen Safety Front of House Food Safety Equipment 508

Modern Restaurant Management

NOVEMBER 5, 2021

On Thursday November 4, 2021, the Department of Labor’s Occupational Safety and Health Administration (OSHA) announced a new Emergency Temporary Standard (ETS) that requires employers with 100 or more employees to ensure that each of their employees is either (i) fully vaccinated, or (ii) tests negative for COVID-19 on at least a weekly basis.

Employee Relations 492

Employee Relations Document Hospitality License 492

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. ” The results are part of an Oracle Food and Beverage survey conducted by Untold Insights in September 2021. Christmas Day delivers second-highest day for check value across 2021.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

APRIL 27, 2020

The guidance focuses on food safety, cleaning and sanitizing, employee health monitoring and personal hygiene, and social distancing. The guidance builds on already established best practices and available requirements that address specific health and safety concerns related to the spread of COVID-19. .” Employee health.

Food Safety 578

Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

DECEMBER 14, 2021

Several other pandemic-related trends will continue into 2022 and beyond, and new trends will also emerge. Food and beverage sales in the restaurant and foodservice industry are projected to total $789 billion in 2021, up 19.7 Here's a summary of what to expect and what restaurants can do to stay ahead. Staffing Shortages Continue.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

OCTOBER 12, 2021

The vast majority of financially stable employees (87 percent) are likely to remain with their current employer for the next year, compared to only 58 percent of those who are financially unstable. These solutions could help to address other pandemic-related challenges, like ongoing cash management hurdles.

Recruiting 492

Recruiting Cash Management Employee Relations Download 492

Modern Restaurant Management

APRIL 6, 2022

This is especially important for potential clients prone to allergies, given that the region has been clouded by recurrent wildfires in 2020 and 2021. Restaurants can increase employee satisfaction during the most competitive environment on record for the restaurant industry. Lastly, with these measures, service staff can feel safer.

Fine Dining 495

Fine Dining Customer Service Kitchen Safety Employee Relations 495

Modern Restaurant Management

FEBRUARY 28, 2022

Since the late summer of 2021, many major U.S. From the onset of these new policies, starting with New York and San Francisco in August 2021, Sense360 by Medallia has been able to utilize its unique combination of smartphone foot traffic, credit/debit spend and attitudinal survey panels to understand the impact on the restaurant industry.

Employee Relations 507

Employee Relations Dine-in Customer Experience Customer Service 507

Modern Restaurant Management

APRIL 8, 2020

The program was created to help small businesses (fewer than 500 employees) with funds to pay up to eight weeks of payroll costs, including benefits. As an example, a private equity-owned restaurant group might qualify for the PPP by having fewer than 500 employees per location. Employee Retention Credit. 10 million.

Employee Relations 524

Employee Relations 2019 Small Business 2018 524

Modern Restaurant Management

OCTOBER 24, 2024

For Sleepy Bee, we submitted our assessment in June 2021, entered the review process in March 2022, and completed it in November of 2022. ” Additionally, you will speak to or put in place written policies around employee and manager expectations and a code of ethics. Once that is submitted you are subject to a thorough review.

Certification 221

Certification Fast Casual Front of House Sustainability 221

7 Shifts

MARCH 25, 2022

But how have they stacked up when it comes to sales and labor this year versus the same period in 2021? What 3,700 Restaurant Employees are Looking For To Stay Engaged. Where we have seen significant changes are both in the total number of labor hours per day, and labor costs in relation to sales. hours in 2021 to 76.13

Fast Casual 370

Fast Casual Casual Front of House Point of Sale 370

Modern Restaurant Management

MARCH 30, 2020

Paycheck Protection Loans : Restaurants with fewer than 500 employees may borrow money through the Small Business Association (“SBA”) for a variety of costs related to employee compensation and benefits. To qualify, the restaurant must have been in operation on January 31, 2020 and have 500 employees or less.

Employee Relations 499

Employee Relations 2020 Restaurant Law Small Business 499

Modern Restaurant Management

MARCH 3, 2023

Eighty-seven percent of operators say they'll likely hire additional employees during the next 6–12 months if qualified applicants are available. Only one in ten operators think recruiting and retaining employees will be easier in 2023 than it was in 2022. million by 2030. million by 2030. The breakfast and A.M.

2023 508

2023 Consumer Goods 2022 Point of Sale 508

Modern Restaurant Management

APRIL 21, 2021

Laws affecting restaurants have changed frequently over the past year, largely with restrictions on capacity and indoor dining, and the employer-employee relationship has endured changes and challenges as well. Paid sick and safe leave is available to employees who work for business with five or more employees.

Restaurant Law 493

Restaurant Law Employee Relations 2021 Hospitality 493

Modern Restaurant Management

DECEMBER 14, 2021

The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever. As it relates to the labor crunch, we’re seeing in restaurant brands across the board: An impact in top-line revenue because customers aren't being served. Clinton Anderson, CEO, Fourth Enterprises.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Social Hospitality: Restaurants

MARCH 27, 2020

Then, watch market trends related to your industry and your destination. Consider Your Employees. With so many employees out of work, now would be the perfect time to reward their loyalty. Hilton Hotels had to furlough much of its staff and has set up a website for those employees to find work. Focus on the Upsell.

Hospitality 454

Hospitality Marketing Travel Hotels 454

Modern Restaurant Management

JULY 16, 2021

These virtual brands have allowed restaurants to hone in on hot niche trends (anything chicken related, typically) with consumers. For the 12 months ended March 31, 2021, their pace of digital orders was up by 207 percent, versus 98 percentthrough direct restaurant ordering. Cracker Barrel trialed a chicken and biscuit concept.

Management 474

Management Management Insurance Kitchen Safety 474

Modern Restaurant Management

SEPTEMBER 27, 2021

Six major themes are expected to drive restaurant operator profitability and beverage attachment post-COVID, according to the Coca-Cola 2021 Fountain Foodservice Beverage Strategy Survey. "While most consumers do not expect the pandemic to end in 2021, they are already considering their future lifestyles, including dining behavior."

Food Safety 472

Food Safety Consumer Goods Beverage Mobile Ordering 472

Modern Restaurant Management

APRIL 3, 2020

The Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security (CARES) Act are both designed to help reduce the financial strain on America’s small businesses and take care of their employees. Delayed payment of social security taxes to decrease the short-term cost of paying employees.

Employee Relations 491

Employee Relations Small Business Restaurant Law Design 491

Modern Restaurant Management

JUNE 7, 2021

Demand is surging and finding employees has become almost impossible. Simply caving into wage inflation usually turns into a permanent adjustment, so employers are looking for creative methods to attract employees. An interesting dynamic occurred with the January 2021 benefit open enrollment period.

Employee Relations 305

Employee Relations Insurance Cash Management 2021 305

Modern Restaurant Management

OCTOBER 28, 2021

Lack of clarity in advance of an in-person visit can result in situations similar to a September 17, 2021 incident at Carmine’s in Manhattan. Highlight steps you’ve taken to safely bring your employees back to work, and what that means for customers. Whatever you opt to do, be consistent and educate your patrons.

Communication 506

Communication Social Media Menu Loyalty Program 506

Modern Restaurant Management

NOVEMBER 11, 2020

Others have brought employees back that were only temporarily furloughed and have questions about accrued sick leave. The high turnover rate in the restaurant industry is just one of the reasons good record keeping and employee handbooks are so important, but they are especially critical now. That is not a typo.

Kitchen Safety 553

Kitchen Safety License Restaurant Law Food Safety 553

EATER

AUGUST 24, 2022

“They said, ‘We are like family here,’ and when they said that, they made me feel like I was going to be part of a family work environment,” says Luna, a former Amy’s Kitchen employee. Luna started on the enchilada line at Amy’s San Jose plant in December 2021, and then became a machine operator in the pizza department after four months.

Kitchen Safety 363

Kitchen Safety Employee Relations Food Safety 2022 363

EATER

MAY 4, 2021

Pandemic-related shutdowns proved just how fragile the restaurant ecosystem has always been, while last summer’s protests put a spotlight on the work still needed to dismantle white supremacy in all aspects of American life, especially in an industry built on a history of racism and inequity. Introducing the 2021 New Guard.

2021 261

2021 Food Safety Education Sustainability 261

Modern Restaurant Management

AUGUST 31, 2021

The report illustrates the continued impact of the COVID-19 pandemic on the restaurant industry and provides an updated look at key indicators and trends influencing the industry's recovery as of June/July 2021, including the current state of the economy, workforce, and food and beverage sales. million jobs in the first half of 2021.

2021 450

2021 Beverage Leadership Food Order 450

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

EATER

AUGUST 10, 2021

These companies could certainly afford to pay their line-level employees higher wages to entice them back to work. Eric Sze, Eater 2021 New Guard member and chef-owner of 886 restaurant in Manhattan, says that he considers himself a “very lucky owner” and hasn’t had too much trouble bringing staff back.

Front of House 261

Front of House Back of House Employee Relations Small Business 261

Modern Restaurant Management

JULY 7, 2020

The transaction is subject to the approval of Postmates stockholders, regulatory approval and other customary closing conditions and is expected to close in Q1 2021. The jobs numbers released last week reinforced that PPP is working by keeping employees on payroll and sustaining millions of small businesses through this time.”

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

DECEMBER 14, 2020

" The platform will continue to house a variety of helpful COVID-related materials as well as evolving resources to address new and emerging challenges. “As we approach the 50th Anniversary of Starbucks in 2021, we honor our past while looking to the future with a long runway of healthy growth ahead,” said Johnson.

Webinar 474

Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 450

2022 Food Supply Back of House Kitchen Safety 450