Goliath Consulting

APRIL 15, 2021

The benefits of having loyalty programs—particularly mobile programs—have become more noticeable due to the pandemic. Customers are prioritizing value, convenience and speed more than ever, and loyalty programs that are able to provide these perks are reaping the benefits from growing sales to more return customers.

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Loyalty Program 2021 Mobile Ordering Customer Experience 221

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust. California.

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2021 Coupons Loyalty Program Fast Casual 490

Modern Restaurant Management

JANUARY 13, 2021

And, based on our recent survey of 830 US consumers, it’s likely a good mantra for 2021. A snapshot of the most recent survey results follows, with insights to guide 2021 planning.

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2021 Consumer Goods Fast Casual Loyalty Program 488

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. In 2021, the digitization of the restaurant industry will increase exponentially. Our outlook for 2021 is optimistic. Here are their responses. To read part two, click here.

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2021 Kitchen Safety Food Safety Mobile Ordering 497

Modern Restaurant Management

SEPTEMBER 15, 2021

Uncovering consumer confidence and preferences in an ever-shifting market as a result of COVID-19 restrictions, Restaurants Canada is shining a light on what restaurateurs and chefs can expect with the release of the 2021 Discerning Diner Report. Sales velocity is now -1 percent vs August 28, 2021. California.

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2021 Retail Loyalty Program Online Ordering 447

Modern Restaurant Management

AUGUST 16, 2021

Consumer spending at restaurants was up +32 percent in the April-May-June 2021 quarter compared to the same quarter last year, and for a pre-pandemic view, flat compared to the same quarter in 2019. As of June 2021, food service and drinking places employed 11.3 million as of June 2021, 97 percent of the 151.1 percent overall.

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2021 Guest Recovery 2019 Point of Sale 450

Goliath Consulting

APRIL 15, 2021

The benefits of having loyalty programs—particularly mobile programs—have become more noticeable due to the pandemic. Customers are prioritizing value, convenience and speed more than ever, and loyalty programs that are able to provide these perks are reaping the benefits from growing sales to more return customers.

Loyalty Program 195

Loyalty Program 2021 Mobile Ordering Customer Experience 195

Modern Restaurant Management

JUNE 15, 2021

million diners seated via Yelp* in May 2021 – the highest ever, surpassing pre-pandemic highs. In fact, the number of diners seated via Yelp was up 48 percent in May 2021 compared to May 2019. They saw a similar increase in diners seated in April 2021. The DoorDash Customer in the First Half of 2021.

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Modern Restaurant Management

OCTOBER 29, 2020

Alongside changes in their operations, the technology they use and the way they serve customers, brands must change their approach towards loyalty if they’re to continue earning it as we move into 2021. Above all, loyalty strategies in 2021 must keep convenience in mind. How can that be achieved? Display Empathy.

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2021 Loyalty Program Social Media Webinar 364

Modern Restaurant Management

APRIL 20, 2021

consumers to better understand their feelings about planning events in 2021. 2021 will bring a restaurant renaissance unlike any we’ve seen before, with more consumers dining out and planning events than in years past. More than one in three (34 percent) said that they will be planning their event with 1-3 months’ notice.

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2021 Online Ordering Mobile Ordering Guest Recovery 473

Modern Restaurant Management

FEBRUARY 17, 2021

According to Snagajob data, QSR positions were the most in-demand jobs across all applicable industries in January 2021, as the sector continues to rise despite the challenges of COVID-19. Furthermore, when respondents were asked what they like most about their favorite app, the top response was the loyalty rewards program.

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2021 Mobile Ordering Loyalty Program Download 474

Modern Restaurant Management

JUNE 3, 2021

Fast and easy (56 percent) ties with coupons and deals (56 percent) for the top reasons consumers download apps followed by earn and track loyalty points (48 percent), easy payment options (43 percent), and to avoid long lines (40 percent). In the 2021 report, FranConnected analyzed over 165K FBC interactions between Jan.

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2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

MAY 3, 2022

From 2019 to 2021, the number of items in a single order went up 14.3 During the 2021 Summer Olympics, McDonald’s offered a timely discount: the “GO4GOLD” offer, which provided customers with a free 6-piece chicken nugget on orders over $15. Loyalty Rewards. Creative, Time-Sensitive Offers.

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Delivery Loyalty Program Food Customer Service 508

Goliath Consulting

DECEMBER 12, 2020

In 2021 and beyond, cameras will not be a simple surveillance tool. In this way, 3D cameras not only speed up payment, but also opens opportunities for restaurants to introduce instant loyalty programs. “It Off-premise dining will continue trending in 2021, with the food delivery market expected to expand (1).

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2021 Kitchen Safety Food Safety Loyalty Program 418

Modern Restaurant Management

JULY 20, 2021

Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack periods, were down -5 percent in May 2021 compared to May 2020, and for a pre-pandemic view, down -11 percent compared to same month two years ago. ” 2.

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2021 Guest Recovery Online Ordering Point of Sale 474

7 Shifts

FEBRUARY 22, 2021

If you aim to increase customer retention, one of the most important investments is loyalty programs. According to Shoes for Crews Europe , 57% of adult consumers are more likely to visit restaurants with a loyalty program. Why get a loyalty program? Why get a loyalty program?

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Loyalty Program Tip Distribution Email Marketing Social Media 195

Modern Restaurant Management

JULY 13, 2021

According to Tech Jury , the data analytics market is expected to reach $103 billion by 2021. Boosting loyalty – It costs five times more money to attract a new customer than to keep a new one, you can use data and automation to maximize your loyalty program. Further, 97.2

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Loyalty Program Fast Casual Customer Experience Customer Service 531

Modern Restaurant Management

JULY 13, 2022

For example, replacing physical menus with QR codes has become exponentially popular since the start of the pandemic with one firm reporting a 750 percent increase in downloads between 2020 and 2021. Maximizing this opportunity for free marketing is key to developing deep relationships with customers and building customer loyalty.

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Franchise Franchising Operations Loyalty Program 536

Modern Restaurant Management

MARCH 1, 2022

QSR 2021 Performance. Revenue Management Solutions released its analysis of US quick-service restaurant (QSR) performance for 2021. To accurately assess the underlying trends of restaurant performance, RMS compared 2021 sales and traffic to pre-pandemic 2019 data. On average, sales were up 8.1 percent compared to 2019.

Loyalty Program 458

Loyalty Program Mobile Ordering Download Food Order 458

Modern Restaurant Management

MARCH 1, 2022

89% of operators cited employee retention as a top concern in 2021, up from 69 percent in 2017. From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put. And according to Technomic, Inc., Empowering Employees with the Right Tools and Training.

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Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

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Loyalty Program Online Ordering Cash Management Point of Sale 486

7 Shifts

AUGUST 12, 2021

Loyalty Rewards. Restaurant loyalty programs , when done correctly, can increase repeat sales. This method is used by several large food chains, like Starbucks, Panera Bread, and TGI Fridays, which have attracted millions of customers due to their loyalty programs. There are several factors to consider.

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Marketing Email Marketing Loyalty Program Social Media 397

Modern Restaurant Management

JANUARY 22, 2021

The privacy landscape underwent numerous changes in 2020 and will continue to evolve into 2021. Apple has announced plans to restrict its IDFA (identifier for advertisers) in 2021. Loyalty programs aren’t new by any means, but a shift to zero-party certainly highlights their importance. Find the Right Channels.

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Marketing Email Marketing Loyalty Program Point of Sale 508

Modern Restaurant Management

DECEMBER 30, 2021

We’ve seen it throughout 2020 and 2021, and now 2022 is seeing a new version of the same. Each segment of the restaurant experience is seeing new connections with one another and better opportunities — loyalty programs, white label courier services, feedback apps, and more. Metaverse / Cryptocurrency / TikTok.

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Loyalty Program 2022 Kitchen Safety Customer Experience 579

Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. Get your digital ducks in a row: Your app, loyalty program, and digital ordering solution are just as important as when restaurants were closed.

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Fast Casual Dine-in Casual 2022 493

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Christmas Day delivers second-highest day for check value across 2021.

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2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

NOVEMBER 7, 2022

To determine the impact of price increases on sales performance, RMS analyzed in-store price increases by percentages year over year (Q2 2022 vs. Q2 2021) for 25,000 QSR locations in the US across numerous brands. Take advantage of loyalty programs. Have We Hit a Price Ceiling?

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Pricing Loyalty Program Point of Sale 2023 508

Modern Restaurant Management

JUNE 14, 2023

“Most loyalty programs are largely transactional, and many brands still heavily rely on discounts and coupons to drive sales. ’ We’re really deliberate about asking our customers how we can make sure they have the best programs that are the most impactful to their customers. percent more during the program.

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Loyalty Program Point of Sale Customer Experience Email Marketing 449

Goliath Consulting

DECEMBER 6, 2020

Now that 2021 is only weeks away, we are making predictions on what the new year will bring. Here are our top 5 food and restaurant trend predictions for 2021 and beyond. In 2021, that market will grow as meal kits provide all-in-one solutions for families staying at home and wanting easy, healthy and delicious meals.

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2021 Mobile Ordering Food Guest Recovery 286

Modern Restaurant Management

MAY 9, 2022

Our data shows QSRs have struggled to regain traffic since the second half of 2021. percent compared to March 2021. Even breakfast, which was trending upward throughout 2021, has started to decline, with YOY traffic down -0.4 In Q4 2021, 23 percent said they planned on ordering more. In March 2022, traffic was down -8.5

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2022 2021 Loyalty Program Point of Sale 473

Modern Restaurant Management

AUGUST 11, 2021

As a result, the restaurant saw a 62 percent increase in loyalty member sign ups and received over 7,000 check-ins from existing loyalty members in just two weeks. So, whether it be a small dish or beverage as part of a loyalty program, small tokens are key to fostering personal connections with your customers.

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Loyalty Program Social Media Mobile Ordering Online Ordering 495

Modern Restaurant Management

OCTOBER 4, 2021

This is a great marketing opportunity, since it gives you the chance to connect on a more meaningful level and build loyalty with your diners. Begin a Loyalty Program. Everyone talks about building loyalty in their customers, but starting a loyalty program for diners allows the restaurant to show its loyalty in return.

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Marketing Loyalty Program Social Media Online Ordering 474

Modern Restaurant Management

OCTOBER 11, 2021

According to the National Restaurant Association's 2021 State of the Restaurant Industry report , 70 percent of consumers reported they would likely take a table outside if the conditions were right.

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Modern Restaurant Management

AUGUST 24, 2021

You know, the usual in 2021. Restaurant brands in 2021 should, for example, know the cost of new customer acquisition and the cost of generating repeat business. The stately, longstanding finance executive who has never heard of TikTok will inevitably look at this plan and say, “Wow, no way. We can’t afford all that!

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Marketing Social Media Download Back of House 520

Modern Restaurant Management

DECEMBER 17, 2021

The Bureau of Labor Statistics reported that the food service workforce decreased by 42,000 individuals in August 2021. Finally, digital ordering helps restaurants foster digital relationships with their customers that can be used to drive loyalty, form personalized recommendations, and ultimately help drive revenue.

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Loyalty Program Customer Experience Mobile Ordering Customer Service 471

Modern Restaurant Management

DECEMBER 16, 2021

Research has long suggested service with a smile reinforces the relationship between restaurant and customer, increasing tips and loyalty. According to Tech Jury , the data analytics market is expected to reach $103 billion by 2021. Now this is a common occurrence, thanks to restaurant loyalty programs and smart technology.

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2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

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