Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. But, also need to make it easy for guests to request reservations online and review their menus.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

JANUARY 19, 2021

That sounds pretty good—with YOY reservations and walk-ins still down more than 60 percent globally due to COVID restrictions, it’s not just about an outlet to test new food types, it’s about keeping the lights on. ” doesn’t need to be reserved for dine-in only. The model is not without its perils.

Front of House 530

Front of House Online Ordering Food Order Small Business 530

EATER

JUNE 21, 2024

What you need to know about the state of the reservations systems today Tock is changing hands yet again: The reservations system founded by restaurateur Nick Kokonas in 2014 has been acquired by American Express for $400 million, the financial services company announced today.

Reservations 242

Reservations 2014 2024 2004 242

Modern Restaurant Management

DECEMBER 13, 2021

Searches on Yelp for restaurant reservations are up 134 percent, and searches for online waitlists , like the waitlist feature in Yelp Guest Manager, are up 82 percent, in October 2021 compared to the same period a year prior, suggesting that consumers are once again making plans to dine out and don’t want to sacrifice convenience.

Management 474

Management Management Seasonal Menu Customer Experience 474

Modern Restaurant Management

APRIL 27, 2020

OpenTable’s software has always enabled restaurants to connect with diners to manage reservations, prepare for shifts, and maximize table availability. Locations that have never taken reservations may find themselves looking for ways to manage capacity. First is an enhanced restaurant management platform.

Food Safety 578

Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. It can be easy to disregard a bad review as an outlier, but data science can help reveal if it plays into a larger service pattern. Doing More with Less.

2023 474

2023 Guest Recovery Customer Service Email Marketing 474

Modern Restaurant Management

FEBRUARY 1, 2022

Additonally, ninety-six percent of operators experienced supply delays or shortages of key food or beverage items in 2021 – and these challenges will likely continue in 2022. Help (Still) Wanted Throughout the Restaurant Industry. While the restaurant and foodservice industry added back 1.7M

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

DECEMBER 31, 2024

According to Technomic, more than half (52 percent) of consumers say the availability of LTOs is important when deciding which restaurant to visit, up from 48 percent in 2021, as consumers become more vigilant with their spending. ” “We are controlling our reservations for winemaker dinners to keep the atmosphere more intimate.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

OCTOBER 26, 2021

Almost half of Americans still have reservations about eating at a restaurant due to COVID-19. The study was in-field from September 22 to 28, 2021. A tenth of Americans say they are celebrating Thanksgiving or a winter holiday (e.g., Christmas) at a restaurant. COVID-19 and Restaurant Attendance.

Seasonal Menu 450

Seasonal Menu Magazine Events 2021 450

Modern Restaurant Management

OCTOBER 26, 2022

A Federal Reserve Bank of San Francisco Diary of Consumer Payment Choice report further revealed that consumers continued to use credit cards and debit cards for most of their payments, accounting for 57 percent of total payments in 2021 compared to 55 percent in 2020 and 54 percent in 2019. merchants in 2021, up from 75.9

Consumer Goods 449

Consumer Goods Customer Service Restaurant Law Audits 449

Social Hospitality: Restaurants

MARCH 27, 2020

It’s also wise to implement a strong reservation abandonment strategy that allows you to recover most of the direct bookings. . This is one way to promote perks and encourage future reservations. . Provide special rates, free upgrades, and other perks that help you clinch those reservations. Consider Your Employees.

Hospitality 454

Hospitality Marketing Travel Hotels 454

Modern Restaurant Management

JUNE 16, 2022

consumers being new to ordering meal delivery services (up from 47 percent in March 2021). When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction. Booking an in-person reservation was a much more immersive experience. A Fearful Transition.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

7 Shifts

MARCH 18, 2021

Total industry sales have seen a steady rise since the end of January, and 283,000 new jobs were added back to the industry in February 2021. The data shows a steady rise in restaurant sales, shifts scheduled, and in reservations. 2nd half of 2021 and into 2022 will be record boom time. It appears so.

Point of Sale 370

Point of Sale Back of House Front of House Outdoor 370

Modern Restaurant Management

JANUARY 3, 2022

According to a 2021 Ivanti Research Study, 83 percent of respondents stated that they used a QR code to make a payment or complete a financial transaction for the first time ever. This information can vary from menus to external links for reservation bookings. QR code usage has surged throughout the pandemic.

Customer Experience 553

Customer Experience Consumer Goods Customer Service Mobile Ordering 553

EATER

DECEMBER 13, 2021

But a lot has changed, even as it’s now possible to dine out as we might have previously: There’s more planning required, both within your dining party and to secure the reservation; there are more options for where, exactly, to sit in — or outside of — the restaurant; QR code menus aren’t just at chains anymore. Erin DeJesus, lead editor.

Outdoor 301

Outdoor Reservations Front of House Dine-in 301

Modern Restaurant Management

JULY 27, 2022

In 2021, that number jumped to more than 20 million. Perhaps treat them preferentially by allowing them to make reservations before others. In fact, while business waned for restaurants failing to meet consumers’ needs through delivery and pickup, business for brands like Chipotle grew. Ask reward recipients to do the same.

Loyalty Program 508

Loyalty Program Mobile Ordering Online Ordering Customer Experience 508

Modern Restaurant Management

JANUARY 5, 2022

The restaurant industry lost $240 billion in profits in 2020 , and in 2021 is projected to fall about $167.5 From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023.

Technology 418

Technology Online Ordering Front of House Back of House 418

Modern Restaurant Management

DECEMBER 15, 2021

A 2021 OpenTable survey of more than 21,000 diners revealed that 52 percent of diners find the latest information about restaurants online and 42 percent learn from word of mouth. Thankfully, technology is pushing the industry forward, and improving everything from reservations to ordering to dishwashing. Washing Away Profits.

Kitchen Safety 508

Kitchen Safety Front of House Food Safety Equipment 508

Modern Restaurant Management

JULY 31, 2020

The same intensity will also mark what the restaurant bankruptcy “industry” as a whole will experience in the second half of 2020, through at least, the middle of 2021. providing and requiring PPE; taking reservations only for seating). A Little History.

Retail 443

Retail Casual Back of House Consumer Goods 443

Modern Restaurant Management

MARCH 17, 2022

With wholesale food prices soaring 13 percent in 2021 and labor costs rising as worker shortages continue, many restaurants are looking for smart ways to lower costs and avoid passing them on to their diners. To mitigate these concerns, restaurants have gotten creative, looking for new cost-cutting measures.

Seasonal Menu 472

Seasonal Menu Mobile Ordering Food Order Menu 472

EATER

NOVEMBER 27, 2024

Thirty Nine Restaurant opened in 2021, closed for reconceptualization in 2023, and is slated to reopen in early 2025. It features an outdoor kitchen and expanded garden tended by Native youth that includes corn, beans, squash, and edible flowers.

Innovation 318

Innovation Food Truck Seasonal Menu 2004 318

Modern Restaurant Management

APRIL 11, 2022

percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers. Some restaurants in 2021 added additional fees to every customer check to support either staff wage increases or simply to avoid having to furlough staff as diners stayed away from restaurants.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

Modern Restaurant Management

MARCH 16, 2022

percent in August 2021 according to St. Louis Federal Reserve Bank numbers , more than double the average for all other industries. Hospitality employees separated from their jobs at a rate of 6.8 The Bureau of Labor Statistics states that some 890,000 workers in the sector quit their jobs in a single month.

2006 538

2006 Hiring 2022 Food Supply 538

Modern Restaurant Management

APRIL 13, 2021

Simple tap-to-call function to enable them to make reservations. As a restaurant in 2021, you should absolutely be considering if a location based campaign can help your business and you may not realize your true customer potential unless you give it a shot.

Advertising 491

Advertising Mobile Ordering Website Management Customer Service 491

EATER

SEPTEMBER 29, 2021

After a year off for the pandemic, the tire company has returned with a vengeance but with many of the same predictable selections The Michelin Guide, the vaunted star-bestowing restaurant list assembled by a tire company, completed its reveal of its 2021 guides across the United States in September. culinary landscape.

2021 246

2021 Fine Dining 2019 Dine-in 246

7 Shifts

MARCH 3, 2021

Ghost kitchens are not just reserved for the big chains, either. Closing Thoughts: How Restaurants Are Evolving in 2021: New Business Models The evolution that we're seeing in the restaurant industry is nothing short of remarkable. Italian Kitchen locations. The “chain” just sold its millionth sandwich —just 2 months after opening.

2021 195

2021 Fast Casual Back of House Front of House 195

Modern Restaurant Management

MARCH 31, 2021

Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations. Employees should be encouraged to take an extra minute or two to make guests feel at ease and not rushed.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

JUNE 17, 2021

With more than a dozen restaurants set to open in the first half of 2021, Freddy’s currently boasts a development pipeline on track to open more than 45 restaurants in 2021. Among the new openings in 2021 so far, Freddy’s has celebrated new locations in key markets such as Florida, Tennessee, and Georgia.

Franchise 431

Franchise Franchising Food Truck Loyalty Program 431

Restaurant Engine

DECEMBER 23, 2020

It seems poised to continue at least for part of 2021. To help you, we look at six tips for restaurant success in 2021. #1: Restaurant customers in 2021 are going to be looking for contactless options when they frequent your restaurant. 2: Use Online Reservation Software. 1: Enhance Contactless Ordering and Payments.

2021 111

2021 Online Ordering Fine Dining Mobile Ordering 111

7 Shifts

JANUARY 7, 2021

With a new year comes new challenges, and after the year for the industry that was 2020, we want to help set your restaurant up for success in 2021. There are dozens of companies that provide high-quality drag-and-drop templates with all the tools you need to take reservations and online orders.

Marketing 195

Marketing 2021 SEO Loyalty Program 195

Modern Restaurant Management

NOVEMBER 10, 2021

The extra time that the Cranes team had during the fall didn’t last forever and as things were picking up in February of 2021, the Michelin guide folks quickly caught wind of Cranes’ greatness and awarded the restaurant it’s first star in March. .” Written in the Stars (The Michelin Kind). A second star?

Dine-in 450

Dine-in Cash Management 2013 Customer Service 450

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. In fall 2016 he signed a baseball contract with the New York Mets before returning to the NFL in 2021. “We are very excited about our partnership with SaverLife.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

EATER

JULY 11, 2022

at Shukette, the group’s latest addition, are full up for the next three weeks on Resy, the reservation-making platform. That happens minutes after reservations open at 9 a.m. From what she’s seeing, the reservations in the city are more in demand now than they were even in 2019. Lucia Pham /Eater. each day, explains Freeman.

Front of House 246

Front of House Reservations Fine Dining Back of House 246

7 Shifts

FEBRUARY 5, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it’s just the beginning. An audience management tool that gives a regular their preferred table whenever they make a reservation. In the past, you could get by without it.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

7 Shifts

NOVEMBER 3, 2021

According to data from IBM , in 2021 the average cost of a data breach in restaurants cost $3.03 According to data from Verizon's 2021 Data Breach Investigation Report , there are 5 common ways in which data breaches occur. How Criminals Get Access to Your Data. How To Protect Your Restaurant Data + Enhance Cybersecurity.

POS 370

POS Audits Loyalty Program Information 370

EATER

JANUARY 8, 2024

Instead, customers can “reserve a feast” for up to 12 people from critically lauded restaurants around the country. Luis Herrera, the executive chef and partner at Ensenada in Brooklyn, New York, has been working with Resident since 2021, mostly on its more lucrative private dinners. It’s also an easy sell for the chefs involved.

Catering 313

Catering Customer Service Point of Sale Social Media 313

EATER

MAY 5, 2021

Even FastPass+, the complimentary system that allows guests to “reserve” spots in line in order to breezily board rides like Splash Mountain, is still paused, with queues operating first-come, first-served for the first time since the late 1990s — allowing for a level of park spontaneity we haven’t seen in years.

Mobile Ordering 246

Mobile Ordering Hotels Reservations Outdoor 246