Modern Restaurant Management

DECEMBER 14, 2021

While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. Some have even developed lucrative new business models that they will continue to apply and scale in 2022. Opportunities for 2022 and Beyond. Staffing Shortages Continue.

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2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

JANUARY 12, 2022

To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54 percent); delivery services (47 percent); technology such as new POS digital signage or other in-store tech (45 percent); and alternative payment methods (37 percent). "Consumers Fast is not fast enough.

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2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Unprecedented labor and supply chain pressure will drive most of the restaurant trends that will define 2022, industry analysts say.

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2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

DECEMBER 7, 2021

Bacardi Limited released its third annual Bacardi Cocktail Trends Report , looking ahead at the key trends impacting the business of cocktails in 2022. “As 2022 brings new perspective, people are coming together with a strong desire to ‘Make Moments Matter. . Consumption reconsidered. and half in the U.K.

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2022 Point of Sale Sustainability Customer Experience 493

Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. Here are some trends NCR is watching as move into 2022. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience. Tackle the Labor Shortage with Hiring Incentives.

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2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

DECEMBER 14, 2021

Modern Restaurant Manaagement (MRM) magazine asked restaurant industry insiders to discuss the key challenges they believe restaurants will face in 2022. Restaurants will continue to grapple with labor shortages and supply chain disruptions throughout 2022. Supply chain : Supply chain issues will be a key challenge in 2022.

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2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

MARCH 7, 2022

What the future holds and how brands can position themselves to land an investor as they prepare for 2022 and beyond. Passionate customer bases. Private equity firms and restaurants have a long-shared history, and in many respects a partnership with private equity is like a marriage, as they last for years.

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2022 Point of Sale Franchising Franchise 551

Modern Restaurant Management

NOVEMBER 18, 2021

In 2022, restaurant menus will place a greater emphasis on healthy living, according to The National Restaurant Association's annual What’s Hot Culinary Forecast. CBD-infused snacks, beverages and desserts are continuing to grow in popularity.

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2022 Menu Recycling Sustainability 493

Modern Restaurant Management

JUNE 13, 2022

In fact, when customer service workers feel the systems or tools they use simplify their day-to-day work, their productivity can increase by up to 20 percent. 2022 is the year for restaurant owners to assess their scheduling process and improve their employees’ shift experience. Improve Communication.

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2022 Communication Customer Experience Customer Service 547

Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). The recent turf war between Amazon and Visa in the UK and Australia gives us a glimpse at what might happen in 2022.

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2022 Hospitality Brewery Mobile Ordering 493

Modern Restaurant Management

JANUARY 6, 2022

The restaurant industry has survived nearly two years of the global pandemic, adapting to ensure they provide the best possible experience for new and returning customers. Among all the trends forecasted for hospitality establishments in 2022, restaurant gift cards are one of the most powerful tools in your tool belt.

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2022 Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

MARCH 11, 2022

In addition to cost savings, there is plentiful evidence that consumers prefer online ordering and will select dining brands based on the ease of that experience. Similarly, this is an opportunity for QSR brands to not only drive sales but also collect user data by providing compelling experiences as gamers gravitate toward virtual worlds.

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2022 Marketing Fast Casual Mobile Ordering 520

Modern Restaurant Management

FEBRUARY 22, 2022

In 2022, the restaurant business finds itself at something of a crossroads—or, to put it in a more 21st-century way, the industry has reached a pivot point. Improving the Employee Experience. The good news is that operators are responding with the right tech to address both of these issues at the same time. Doing More with Less.

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2022 Hospitality Online Ordering Customer Experience 487

Modern Restaurant Management

DECEMBER 21, 2021

z International Foodservice identified top trends expected to elevate the foodservice industry in 2022 and beyond. Some of those quick-adapts will continue to shape foodservice as we head into 2022. In order to set themselves apart, operators will need to find ways to connect to their customers on an emotional level.

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2022 2021 Innovation Customer Service 450

Culinary Cues

FEBRUARY 22, 2021

Let’s start with what we are fairly comfortable saying: whatever “normal” is will likely not make an appearance until the end of 2021 – so…let’s begin our speculation with January of 2022 to be safe. Restaurants are businesses as well and the customer is the other end of the restaurant tug of war. Sorry – just trying to be realistic.

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2022 Food Truck Front of House Point of Sale 474

EATER

NOVEMBER 1, 2024

Beata Zawrzel/NurPhoto via Getty Images New CEO Brian Niccol is hoping customers will fall back in love with the coffee chain. Starbucks had its moment in the sun, but at some point along the way, it lost touch with what its customers were actually looking for. Here’s why they fell out of love in the first place.

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Customer Experience 2003 Point of Sale 2006 326

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

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2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

FEBRUARY 1, 2022

Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve Though there are plenty of customers who will continue to enjoy restaurant delivery—as it’s become ingrained in our weekly way of life—the off-premises’ percentage of sales is likely to slide.

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Fast Casual Dine-in Casual 2022 493

Modern Restaurant Management

JANUARY 25, 2022

Today, my customers’ orders are short by as much as 10%. One client believed that painting the outside of his restaurant a vibrant new color would draw customers’ eyes and bring more people in. via photos flashed on a large indoor monitor would excite customers into spending more. Thinking Strategically in 2022.

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Modern Restaurant Management

DECEMBER 30, 2021

While 2022 may bring new problems, at its heart, it still follows the same cycle of preparation and prevention. Key 2022 Challenges. Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. Key 2022 Trends. Labor Shortages. Tech Advancements. Order Throttling.

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Loyalty Program 2022 Kitchen Safety Customer Experience 579

Modern Restaurant Management

MARCH 28, 2022

Additionally, they are rejiggering the flow and layout of the BOH to serve more drive thru orders, as well as reducing some dining area to add dedicated space where customers or delivery drivers can pick up orders. This has caused a dearth of institutional knowledge and experience.

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2022 FOH BOH Recruiting 530

Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.”

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2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? Before the pandemic, many restaurants across the country experimented with contactless order and payment solutions but did so with a relative lack of urgency.

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Mobile Ordering Loyalty Program Employee Relations Customer Experience 563

Modern Restaurant Management

JULY 27, 2022

These regulations vary by state and restaurant owners should be sure they are aware of their state’s policy before adding service fees to customer tickets.” “As a chef and as a customer. I tend to see things a little different from any other guest or customer that has not ever been in the industry.

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2022 Customer Service Fast Casual Food Safety 450

EATER

NOVEMBER 15, 2024

Unless customers are dining in — which is an option at Wonder, though not its priority — these meals are then delivered by Wonder couriers. Its initial model involved driving Mercedes Sprinter vans to customers’ homes. Grub Street critic Matthew Schneier had similar overall takeaways but a better experience with the brisket sandwich.

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Modern Restaurant Management

DECEMBER 18, 2023

A Look Back at 2023 To gauge the state of the restaurant industry, including the industry’s most pertinent worries around food and labor costs, Restaurant365 conducted a survey of over 730 customers representing 14,000+ locations in December 2022 and again in September 2023. By July, 83 percent had seen a rise in labor costs.

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2024 2023 Back of House 2022 506

Modern Restaurant Management

MARCH 4, 2022

A lot of people would assume that fraud in the restaurant industry doesn’t extend beyond dine-and-dashers and bad cheques, but those with experience in the industry, especially at the level of popular franchises and chains, will tell you that fraud is more common than most people recognize. So, what might affect your restaurant in 2022?

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Customer Service 2022 Food Order Delivery 592

EATER

OCTOBER 31, 2024

Across the country, bakeries and pop-ups, often helmed by members of the Mexican and Central American diasporas, are celebrating Mexican baking traditions and experimenting with flavors, creating a new world of Mexican American pastry. Indeed, customers who may not have grown up with conchas are now clamoring for them.

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Consumer Goods Customer Experience Social Media Take-out 322

Modern Restaurant Management

FEBRUARY 21, 2022

Bn at an impressive 22 percent CAGR in 2022. However, restaurants have begun experimenting with vegan menus, elevating what was once a niche dietary option into a genuine culinary trend. percent CAGR between 2022 and 2032, and Plant-Based Milk sales will grow ~ 2x by 2032, says Future Market Insights.

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Fine Dining Fast Casual Food Supply 2022 554

Modern Restaurant Management

DECEMBER 29, 2022

Guest experience is more important than ever as a likely recession increases competition for business. The immediate 2022 labor crunch has been extremely painful for operators. An increasing number of brands are launching apps, and incentivizing customers to order through them.

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2023 Technology Back of House Customer Experience 531

Modern Restaurant Management

JUNE 2, 2022

But some, such as the popularity of technology enabled dining experiences, are staying strong. As of the spring of 2022, 71 percent of consumers indicated they had used a mobile app to order food from a restaurant. Strengthen Customer Retention. Strengthen Customer Retention. What does this mean for restaurants today?

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Mobile Ordering Front of House Back of House Consumer Goods 473

Modern Restaurant Management

OCTOBER 24, 2022

Restaurants and customers are feeling the effects of inflation, according to the third quarter 2022 data for the Yelp Economic Average (YEA) report, The report reveals that inflation experiences have intensified for consumers in every state in the U.S. percent from 2022,” added Mudan. ”

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Fast Casual Food Supply 2022 2021 455

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

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2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

APRIL 10, 2024

And despite warnings of an imminent recession at the end of 2022, the U.S. percent between December 2022 and 2023. While factors such as convenience impact that decision, the experience of dining out is important. In 2024, restaurants should make the dining-out experience worth the price tag.

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2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

APRIL 12, 2022

Revenue Management Solutions just released its Q1 2022 consumer sentiment survey, and it appears the industry’s concerns have moved beyond the pandemic. As we enter Q2 2022, it’s a different view. Just three months ago, when asked “ what is causing dissatisfaction from the QSR experience?

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Pricing 2021 2022 Fast Casual 474

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. The best solutions always put the focus on providing a fulfilling end-to-end experience for both your your customers and your staff.

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Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

JANUARY 12, 2023

We’ll see the consolidation of restaurant tech solutions into all-in-one platforms that can leverage approved guest data to build direct relationships, deliver exceptional experiences, and increase repeat visits and orders. How will restaurants further embrace an omnichannel approach to ordering next year?

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2023 Online Ordering Social Media Website Management 493