Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). The pandemic has forever upended restaurants, wineries, breweries, entertainment venues, businesses that had been reluctant to embrace technology.

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Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Download the Restaurant Trends for 2022 report for more details.

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2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. Here are some trends NCR is watching as move into 2022. Rely on Technology to Increase Operational Efficiency. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience.

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2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

DECEMBER 29, 2022

Closures, supply chain problems, labor shortages, technology, and inflation are just a few of the challenges operators have faced in recent years. I see a few things on the horizon as part of the ongoing evolution of the relationship between restaurants and technology. More franchisors will add technology fees.

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2023 Technology Back of House Customer Experience 531

Modern Restaurant Management

DECEMBER 14, 2021

Modern Restaurant Manaagement (MRM) magazine asked restaurant industry insiders to discuss the key challenges they believe restaurants will face in 2022. Restaurants will continue to grapple with labor shortages and supply chain disruptions throughout 2022. Supply chain : Supply chain issues will be a key challenge in 2022.

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Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Unprecedented labor and supply chain pressure will drive most of the restaurant trends that will define 2022, industry analysts say.

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2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

JANUARY 10, 2022

Trends that accelerated because of COVID and new trends emerging out of the pandemic will begin changing the face of restaurant technology. Here are six things you can expect to see in back-of-house tech in 2022. However, BOH technology has long been at the bottom of the list for many operators. Expanding the Tech Stack.

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Back of House 2022 BOH Front of House 520

Modern Restaurant Management

DECEMBER 7, 2021

Bacardi Limited released its third annual Bacardi Cocktail Trends Report , looking ahead at the key trends impacting the business of cocktails in 2022. “As 2022 brings new perspective, people are coming together with a strong desire to ‘Make Moments Matter. . Digital drinking. Consumption reconsidered. and half in the U.K.

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Modern Restaurant Management

JUNE 13, 2022

Employers can help alleviate this burden by leveraging technology that will provide their staff with scheduling consistency and flexibility. 2022 is the year for restaurant owners to assess their scheduling process and improve their employees’ shift experience. More than 50 percent of shift workers in the U.S.

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2022 Communication Customer Experience Customer Service 547

Modern Restaurant Management

MARCH 11, 2025

We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyalty program to keep customers engaged. Consumer behavior shifted rapidly towards online ordering and contactless payments, making these technologies essential for survival.

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Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Modern Restaurant Management

FEBRUARY 22, 2022

In 2022, the restaurant business finds itself at something of a crossroads—or, to put it in a more 21st-century way, the industry has reached a pivot point. When technology elevates the role of the human worker, there really is no dichotomy between automation and hospitality. Improving the Employee Experience.

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Modern Restaurant Management

MARCH 28, 2022

How is technology shaping the future of restaurants and giving brands a competitive edge? Operators have been adding to their tech stacks for the last five years or more but solving one problem can create another if your technologies aren’t well integrated. What changes that may have seemed temporary should be made permanent?

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Modern Restaurant Management

DECEMBER 16, 2021

This includes raising wages, boosting benefits such as offering early wage access, and leveraging technology to improve scheduling, automate processes and streamline operations, ensuring a seamless shift every time. 2022 will be the year where the restaurant industry shows the world how flexible and techno-savvy it really is.

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Modern Restaurant Management

JANUARY 5, 2022

With new problems come opportunities for new innovations, and technology has been a vital resource for restaurants during the pandemic. Technology has helped restaurants survive the pandemic, but it has also become a regular part of the dining experience for millions of customers. Restaurants Must Prepare For Continued Disruptions.

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Technology Online Ordering Front of House Back of House 418

Modern Restaurant Management

JULY 22, 2022

According to a new National Restaurant Association Report , around 50 percent of restaurant operators expect that recruiting and retaining employees will be their top challenge throughout 2022, and 75 percent said they plan to devote more resources to recruiting and retaining employees. Integrated Talent Acquisition Systems.

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Technology Recruiting Email Marketing Hiring 450

Modern Restaurant Management

JANUARY 6, 2022

Among all the trends forecasted for hospitality establishments in 2022, restaurant gift cards are one of the most powerful tools in your tool belt. We’ve listed six trends you’ll see in restaurants in 2022 and, through them, how you can use gift and promotional cards to see even more success.

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2022 Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

MARCH 11, 2022

With 2022 now under way, I expect we’ll see more interesting ways that brands try to distinguish themselves as they try to deliver greater value, boost loyalty and invest in technology to improve the customer experience.

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Modern Restaurant Management

DECEMBER 5, 2023

From the digital revolution of the 1980s, the advent of the internet in the 1990s, and the proliferation of smartphone and AI technologies in the 21st century, restaurant and bar owners must keep pace with the latest tech trends to achieve sustainable growth and maintain a steady stream of revenue. There are 6.92

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Technology Mobile Ordering Customer Experience Customer Service 493

Modern Restaurant Management

DECEMBER 7, 2021

As operators prepare for the months ahead, four trends, in particular, are likely to emerge in 2022. The second trend is the increased impact of technology in both employee and patron experiences. Data and technology management should become a core component of efficient restaurant operations.

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Modern Restaurant Management

DECEMBER 9, 2022

The restaurant industry is in a revolution—or evolution—in its relationship to technology. However, as the number of tools available to restaurateurs expands, and the capabilities of technology also grow, it’s critical to be thoughtful about what software you select and how you implement it. Not Planning Ahead.

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Modern Restaurant Management

DECEMBER 30, 2021

While 2022 may bring new problems, at its heart, it still follows the same cycle of preparation and prevention. Key 2022 Challenges. While combating empty roles and maneuvering vacation policies, technology offers support without added stress. Technology also allows for seamless delivery operations during colder months.

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Loyalty Program 2022 Kitchen Safety Customer Experience 579

Modern Restaurant Management

JANUARY 29, 2025

Since the outbreak began in 2022, the U.S. By implementing robust supply chain strategies, leveraging technological advancements, and fostering transparency with consumers, stakeholders can navigate the current crisis and build long-term resilience.

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Social Hospitality: Restaurants

JULY 25, 2022

Restaurants aren’t always at the forefront of implementing new technology. However, recent world events and their aftermath have led to a rapid influx of technological advancements in the industry. The Importance of Technology in Food Businesses. 8 Major Restaurant Tech Trends in 2022. That’s not all.

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2022 Technology Point of Sale Kitchen Safety 222

Modern Restaurant Management

FEBRUARY 1, 2022

Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve When you aren’t a 100+ national restaurant chain with ample technology, infrastructure, and advertising dollars, you might wonder how you can compete for hearts and mouths. For Small Eateries, It’s About Focusing on Fundamentals.

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Modern Restaurant Management

DECEMBER 5, 2022

Contactless payment solutions drive operators’ revenue and elevate customer experiences, but how can the technology set restaurants up for long-term success? The restaurant industry has perhaps seen higher adoption rates of this technology than any other industry. Fast forward to 2022, and the attitude has changed drastically.

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Mobile Ordering Loyalty Program Employee Relations Customer Experience 563

Social Hospitality: Restaurants

JULY 15, 2022

Restaurants aren’t always at the forefront of implementing new technology. However, recent world events and their aftermath have led to a rapid influx of technological advancements in the industry. Technology allows businesses to offset labor issues and also achieve contactless delivery. That’s not all.

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2022 Technology Point of Sale Kitchen Safety 195

Goliath Consulting

FEBRUARY 8, 2022

The restaurant industry has been slowly adopting new innovative technology and digital solutions as of recent. Since 2020, this has led to an increase of new technology systems for restaurants and helped them adapt to a new digital reality. In fact, we will be seeing more of these robots during the 2022 Winter Olympics.

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2022 Technology Online Ordering Customer Service 195

Modern Restaurant Management

APRIL 13, 2022

Imagine that your restaurant uses 500 onions a week: with this new technology, once you get down to a certain pre-set amount, an automated order request can be sent out to your supplier to ensure that you receive your next shipment before you run out. POS technology can help with labor shortages, supply chain concerns and customer experience.

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POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

JULY 27, 2022

For these reasons, we are seeing an interest among restaurant managers in adopting or expanding their use of technologies that drive down costs, increase operational efficiencies, help prevent important health/safety issues, and eliminate energy and equipment waste that would otherwise go unnoticed.

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2022 Customer Service Fast Casual Food Safety 450

7 Shifts

OCTOBER 28, 2021

Much like technology has improved consumer engagement with restaurants through digital channels, it must also be utilized to support employee engagement. Let's break down the various steps where restaurant technology can dramatically improve would-be employees' experience. How to Attract the right people for your culture. Make It Easy.

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Recruiting Technology Hiring Consumer Goods 370

Modern Restaurant Management

MARCH 4, 2022

Like so much in the modern world, fraud has trends that ebb and flow as the economy, technology and culture change. So, what might affect your restaurant in 2022? Securing Your Restaurant in 2022. Chargebacks Will Continue to Rise.

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Customer Service 2022 Food Order Delivery 592

Modern Restaurant Management

MAY 18, 2022

Second, employers will need to spend more on technology to meet employee needs. In recent years, medical technology has been driving trend, but in today’s economic environment, medical providers are raising prices. percent in 2022, down from 7.0%. More Technology.

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Modern Restaurant Management

APRIL 10, 2024

And despite warnings of an imminent recession at the end of 2022, the U.S. percent between December 2022 and 2023. As restaurant operators grapple with lingering labor shortages, they’re turning to advanced technologies such as GAI to address daily workflow challenges. Full-service menu prices climbed 4.5

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Modern Restaurant Management

OCTOBER 21, 2022

These systems are also being used as they support future restaurant technologies like self-serving kiosks. The advent of cloud technology has majorly driven the development of advanced cloud-based POS systems that can facilitate online ordering, inventory management, and digital payments. In 2022, U.S. software company NCR Corp.

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Modern Restaurant Management

DECEMBER 18, 2023

A Look Back at 2023 To gauge the state of the restaurant industry, including the industry’s most pertinent worries around food and labor costs, Restaurant365 conducted a survey of over 730 customers representing 14,000+ locations in December 2022 and again in September 2023.

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Modern Restaurant Management

JANUARY 26, 2023

There is a widespread new appreciation for restaurants, an encouraging sign for the future, according to The Bank of America 2022 State of the Restaurant Industry report. How would you characterize 2022 for restaurants? In 2021, restaurants saw a rebound, leading many to approach 2022 with rose colored glasses.

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