Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

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2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

DECEMBER 31, 2024

From salted egg yolks and chili crunch fusions to mushroom-infused teas and freeze-dried fruit powder garnishes, Kimpton’s in-house experts share the standout ingredients, menu items and techniques that will come to the table in 2025.

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2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

FEBRUARY 18, 2025

In 2018, I opened a self-serve tap house and sports bar called Auggie’s Draft Room. Fast forward to December 2024, and Auggie’s grossed over $300,000 in a single month. It’s probably not what you think, and it might even be easier than what you’re doing now. Every story deserves an unforgettable ending.

Social Media 432

Social Media Book Back of House Take-out 432

Modern Restaurant Management

OCTOBER 23, 2024

According to the 2024 Technomic Breakfast Study , waffles are seeing a surge in popularity beyond breakfast—now appearing in appetizers, snacks and even desserts with operators realizing an economic boost. It’s a favorite of ours and pretty straightforward. Versatility: They are essentially a blank canvas. .

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Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

JANUARY 3, 2024

I want to highlight trends in restaurant promotion for 2024. At the beginning of the year, we like talking about trends. They seem like anchors for the new year. Trends create frameworks to understand where to start and what to focus on. To deal with it, restaurants need to offer ready-made solutions for customers. How can you achieve this?

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2024 Social Media Customer Experience Events 520

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

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2024 Loyalty Program Customer Experience Customer Service 332

7 Shifts

OCTOBER 1, 2024

From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

OCTOBER 1, 2024

Digital platforms can help time-strapped operators address their historically difficult questions by minimizing operational complexity, giving their crews more time to assist guests, and providing staff with the freedom to accomplish more in both the front and back of the house. ” Mix more drinks or turn more tables?

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Bar Operations Back of House Front of House 449

Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Early Impact of California's Minimum Wage A new edition of The Anchor from Placer.ai, written by R.J.

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2024 Mobile Ordering White Paper Customer Service 294

Modern Restaurant Management

APRIL 8, 2024

This is also well-known in foodservice with the fast-paced work required in back and front of house. This goes back to making sure all the other aspects of food culture are in place and are part of a company’s strong points, because they all feed back to the customer.

Food 469

Food 2002 Food Safety Kitchen Safety 469

EATER

MARCH 12, 2025

According to the National Centers for Environmental Information , in 2024 there were 27 confirmed weather/climate disaster events with losses exceeding $1 billion each to affect the United States, including hailstorms in Texas, flooding in the upper Midwest, and Hurricanes Debby and Helene. Back then we just had snacks and fresh bread.

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2025 Back of House Front of House Kitchen Safety 215

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Late Night Snacking : with the rise of trends like girl dinner this year, 2024 will be the year of late night snacking, with more consumers ordering delivery for food during late night hours.

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2024 2023 Food Order 2013 474

EATER

NOVEMBER 25, 2024

Rick Poon/Alfred A. Knopf Sonoko Sakai’s miso apple pie recipe celebrates kakushi aji, or the Japanese idea of including a secret ingredient that elevates an entire dish Apple pie is a Thanksgiving classic, but sometimes classics can stand to be revamped. Enter Sonoko Sakai’s miso apple pie recipe from her most recent cookbook, Wafu Cooking.

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White Paper 2024 Back of House Reservations 271

EATER

FEBRUARY 18, 2025

More recently, as chefs have been working up seasonal menus to highlight local specialties and homegrown bars have been remixing native spirits, Sri Lanka drew millions of tourists in 2024 , announcing the islands comeback on the global stage after a few years of economic uncertainty. Travel around and youll be rewarded.

Hotels 269

Hotels Seasonal Menu Back of House Small Business 269

EATER

SEPTEMBER 9, 2024

Between now and December, cookbook publishers will churn out some 100 new titles in service of promoting better living through eating. Turn on your stoves!” they seem to shout. they seem to shout. Haul out those baking pans! Prepare to spend many hours contemplating the abyss of your Dutch oven!”

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2024 Book Influencer Take-out 352

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. But is B Corp certification something restaurants should pursue?

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Certification Fast Casual Front of House Government 221

Modern Restaurant Management

SEPTEMBER 30, 2024

Shifting Consumer Patterns Require Restaurants to be Data-driven and Nimble 2024 has already seen shifts in how and when consumers make a purchase. Restaurants must understand their customers and move with speed to put that intelligence back into their operations. For fast casual and QSRs, is your menu up to date?

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2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

DECEMBER 28, 2021

This approach required fewer front-of-the-house staff to maintain a dining room, complied with government orders, and kept many brands from closing. The COVID-19 pandemic has ushered in a lot of chaos and accelerated several trends within the restaurant industry. Just as one issue seemed fixed, another presents itself.

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Franchising Franchise 2022 Fast Casual 492

Modern Restaurant Management

JULY 23, 2024

When we talk about the “restaurant of the future,” labor compliance isn’t exactly the flashiest or most exciting topic to include—certainly not when juxtaposed with salad-making robots and personalized digital menus. This will give them an informed perspective on how the technology can best benefit their business.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

EATER

FEBRUARY 18, 2025

Lille Allen Restaurants across India, Nepal, and Bhutan are taking inspiration from mountain communities, where foraging, preservation, and centuries-old culinary traditions provide great meals in challenging conditions Its a balmy afternoon in Darwa, a small village in the foothills of the Himalayas, in the Indian state of Himachal Pradesh.

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Travel Social Media Seasonal Menu 2024 200

EATER

JANUARY 30, 2025

This year, the prize also includes a stint at the James Beard House in New York, an event space run by the James Beard Foundation known for hosting dinners from chefs from around the country, and the opportunity to present at the James Beard Awards in Chicago in June.

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Back of House Coaching 2024 Presentation 172

EATER

MARCH 13, 2024

Andrea D’Aquino New books from Von Diaz, Edward Lee, Benjamina Ebuehi, and more will add sparkle to your cooking repertoire How do you pick the best of anything, when the question of what qualifies as best is inescapably subjective? And it’s hard to think of anything better than that. Hot Sheet is a guide to using your oven better.

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2024 Book Take-out Food Order 339

Modern Restaurant Management

SEPTEMBER 8, 2022

Avoiding such a calamity will always be a top priority among restaurant managers, not only by optimizing sanitation and safe handling practices in-house, but also through rigorous sourcing and supply chain management. Traceability Is Essential. Regulatory Requirements. To drive traceability enhancements industrywide, the U.S.

Food Safety 474

Food Safety Operations Food Supply Food 474

Modern Restaurant Management

APRIL 12, 2023

To learn more about the current state of restaurant investing, Modern Restaurant Management (MRM) magazine spoke with Uday Ahuja, Chief Investment Officer at RSE Ventures, who played a key role in investing and identifying/growing scalable consumer brands restaurant concepts including Momofuku, Milk Bar, Fuku, Bluestone Lane, and Magnolia Bakery.

Back of House 450

Back of House Customer Experience Retail Bar 450

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. The results give the green light for certain restaurants to introduce more front-of-house automation.

Mobile Ordering 484

Mobile Ordering Front of House Customer Service FOH 484

Black Box Intelligence

JANUARY 16, 2025

Comp Traffic Best Region: New England Best Segment: Family Dining Best Cuisine: Breakfast Worst Region: NY-NJ Worst Segment: Fast Casual Worst Cuisine: Sandwich The December 2024 Restaurant Industry Trends + A Year in Review 2024 saw many ups and downs. This combined average growth rate is stronger than any other month in 2024.

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2024 Point of Sale 2025 Front of House 52

Restaurant Business

APRIL 23, 2024

Ensuring food safety According to Technomic’s Q1 2024 Consumer & Operator Outlook Report, 49% of consumers say they are somewhat or very concerned about food poisoning and food safety when dining out. For operators interested in ramping up their efforts, updating equipment can be a big help in fostering safety.

Food Safety 278

Food Safety Equipment Kitchen Safety Food 278

ChowNow

JANUARY 27, 2021

Online ordering has become extremely popular, so much so that digital sales will account for more than half of limited-service and quick-service sales by 2024. Give both the front-of-house and back-of-house their due by highlighting them in emails. Feature a staff member. Promote a discount or special dish for a holiday.

Email Marketing 370

Email Marketing Marketing Online Ordering Front of House 370

7 Shifts

JULY 12, 2023

She now co-owns Poppy + Rose, Poppy & Seed , and Root of all Food , an LA-based catering company. She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. But first, Reed recounts how she followed her husband into restaurants. "I It served a purpose. I seen the books.

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Front of House Back of House Take-out Book 370

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

AUGUST 2, 2024

Restaurant leaders representing nearly 3,700 QSR, fast casual, casual dining, and fine dining locations shared 2024’s top challenges and opportunities alongside plans for investment in back-of-house technology, increased sales, and team training, benefits, and support.

Influencer 251

Influencer Pricing 2024 Social Media 251

7 Shifts

AUGUST 16, 2024

As of 2024, they make around $26.42 On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. “Being nice to people goes for the people walking in the front door and the people walking in the back door.

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Management Management 2024 Leadership 195

SpotOn

APRIL 1, 2025

No more back and forth from tables to the POS. Restaurants using handheld devices experience a 15% improvement in labor efficiency. * *State of the Industry Report, National Restaurant Association, 2024 A server can even fire drinks before taking the food order, and oftentimes, an expo will bring them before the server has left the table.

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Seating Outdoor POS 2024 76

Modern Restaurant Management

DECEMBER 19, 2023

As guests gravitate towards digital for control and convenience and operators sought to improve operational efficiencies, brands realized the importance of implementing technology both back- and front-of-house in an effort to do more with less and make every guest feel like a regular. Here are some of their insights.

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2023 Front of House Customer Experience Customer Service 294

EATER

JULY 17, 2024

Is this the CPK BBQ Chicken of 2024? There’s a version for everyone — vegetarian-friendly, gluten-free, meat lovers. Here are some of our go-to’s for when cooking is the last thing you want to do. Kirkland Signature Pepperoni Pizza Everything is so goddamn expensive. The mere premise of getting four — that’s right, four! Quite possibly.)

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Back of House 2014 Certification Recruiting 318

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Locked in the kitchen” is hyperbole, but the micrograms aren’t. It’s why the recipes are so perfect,” he adds.

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Delivery Cash Management Point of Sale Back of House 356

EATER

OCTOBER 1, 2024

Laura Ingalls Wilder made generations of readers fall in love with the homestead fantasy in “Little House on the Prairie.” With the South Dakota prairie wind whipping around me, I started imagining once again that I was a young Laura Ingalls Wilder, living my own Little House on the Prairie fantasy.

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Back of House Book Sustainability Influencer 318