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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. In 2024, food prices have been high and consumer spending has been stretched thin, making it even more difficult for restaurants to attract new customers.

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MRM Research Roundup: Super Bowl and Valentine’s Day 2024 Edition

Modern Restaurant Management

Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). However, the best available coupon and fastest delivery time tied in second place.

2024 492
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MRM Research Roundup: Mid-Year 2024

Modern Restaurant Management

The ACSI Restaurant and Food Delivery Study 2024 is based on 14,604 completed surveys. Customers were chosen at random and contacted via email between April 2023 and March 2024 for the restaurant industries and between November 2023 and March 2024 for food delivery. between January and May 2024.

2024 294
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Catering to Families: The Untapped Potential in the Restaurant Industry

Modern Restaurant Management

Despite a general decline in dining frequency, families have shown resilience and an increased appetite for dining out, according to Revenue Management Solutions' Q1 Consumer Survey, “ Dining Dynamics in 2024: The Shifting Landscape of Consumer Tastes.” Strategies for Attracting Family Business Given a -2.1 Amp up your app.

Catering 486
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Loyalty Innovation Has Evolved to Focus More on the Customer

Modern Restaurant Management

Personalization is key to successful loyalty programs, according to the 2024 Paytronix Loyalty Trends Report. "Top Innovation that’s important to the customer is personalized and serves their individual needs" As mentioned in the Paytronix Loyalty Trend Report 2024 – Most Brands Use Some Level of Campaign Segmentation.

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34 Restaurant Marketing Ideas: How To Market Your Restaurant in 2024

7 Shifts

Best restaurant marketing ideas for 2024 Here are some of the proven and tested restaurant marketing ideas you can try in 2024: Offer your customers rewards using loyalty programs 47% of diners in loyalty programs say they use their memberships a couple of times monthly, and 32% use them several times weekly. billion by 2026.

Marketing 195
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Gen Z Dining Trends Restaurant Operators Must Know About

Modern Restaurant Management

Despite the bite from inflation, TouchBistro’s 2024 U.S. Gen Z consumers want the ability to earn free items and get access to coupons/discounts, but they also want other perks that will make their restaurant experience faster and more convenient.