Modern Restaurant Management

DECEMBER 26, 2024

The restaurant experience has quickly become a digital landscape. While a boon for both restauranteurs and customers in the name of increased sales, greater convenience, and streamlined payment processes, these cashless payment systems add new vulnerabilities to already often-targeted point-of-sale systems.

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2025 Point of Sale Food Supply 2024 558

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

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2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." How Do You Stack Up?

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Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Modern Restaurant Management

DECEMBER 30, 2024

At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. The future of dining will center on creating smarter, simpler, and more personal experiences for customers.

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2025 Dine-in Mobile Ordering Customer Experience 450

Modern Restaurant Management

DECEMBER 17, 2024

– Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020. With so many people leaving the industry, restaurants stepped up—raising wages, creating new opportunities, and doubling down on the employee experience.

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2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

JANUARY 10, 2025

As the restaurant industry moves into 2025, design is taking center stage as a key driver of guest experience, operational efficiency and brand storytelling. Design is more than aesthetics, it’s a strategic tool for enhancing guest experience, driving operational success and telling your brand’s story in an ever-competitive space.

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2025 Design Innovation Social Media 419

Modern Restaurant Management

OCTOBER 15, 2024

This is not merely an inconvenience—it’s a significant barrier to a business’ economic success and customer satisfaction. could be on the horizon , with nearly three in ten workers expected to quit their jobs by the end of 2024.

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2024 Customer Service Hiring Hotels 414

Modern Restaurant Management

JANUARY 2, 2025

In California, annual fees for a liquor license can also reach up to $1M, depending on factors like operating hours, customer policies, and whether the establishment offers on-site brewing. This trend highlights a shift in consumer behavior, with dining places increasingly seeking unique experiences rather than just a meal.

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License Loyalty Program Innovation Customer Service 472

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Just as the transition to renewables and electric vehicles has thrived on collaborative efforts, we foresee more collaboration for the cultivated meat industry in 2024.

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2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

MARCH 11, 2025

Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. as of December 2024, according to Homebase payroll data.

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Mobile Ordering Kitchen Safety Fine Dining Food Safety 408

Modern Restaurant Management

APRIL 9, 2024

A chief reason is due to caution or uncertainty exhibited by conscious consumers, with 48 percent saying they are taking the ‘wait and see’ approach and holding back on spending in 2024. Moving to Multichannel Dining Experiences Dining out is… back? So, what’s the solution? Food availability is often in flux.

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2024 Mobile Ordering Front of House Fast Casual 508

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

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2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

DECEMBER 18, 2023

It’s the perfect time to look back on a few things we learned in 2023 – based on recent survey data from our restaurant partners – as well as what we predict for the industry in 2024. Six out of 10 customers used sales and labor data to make actionable improvements. By July, 83 percent had seen a rise in labor costs.

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2024 2023 Back of House 2022 506

Modern Restaurant Management

NOVEMBER 13, 2024

The demise of cash payments might be exaggerated as 90 percent of people select cash as their most widely used payment method and 89 percent consider the ability to pay in cash as important for their customer satisfaction, according to Why Won't Cash Just Die??? , a research report from PayComplete.

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Cash Management Point of Sale 2024 Customer Experience 418

Modern Restaurant Management

MARCH 10, 2025

Value Isn’t Just About Price—It’s About Experience Price sensitivity may be at an all-time high, but focusing solely on discounts risks missing the bigger picture. Diners aren’t just looking for the cheapest meal; they’re looking for the best balance of quality, quantity, and experience.

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Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. This vibrant sector, a cornerstone of the global economy that tantalizes taste buds and fuels job markets, is bracing for transformation that will redefine its future.

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2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

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Definition 2025 Loyalty Program Fine Dining 282

Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.”

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2025 Beverage Fine Dining Guest Recovery 450

EATER

NOVEMBER 15, 2024

That trajectory follows the plans that CEO and founder Marc Lore detailed earlier this year: to expand from 11 locations in March 2024 to 35 by the end of year to 90 by the end of 2025. As of March 2024, Wonder offered “as many as 500 items available for order at a given Wonder, across 28 distinct menus,” according to the New York Times.

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Modern Restaurant Management

FEBRUARY 25, 2025

SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S. SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S. This means most customers search for unbranded terms like “best seafood restaurant near me” rather than searching for restaurants by name. percent of searches were non-branded.

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SEO Social Media Customer Experience Customer Service 324

Modern Restaurant Management

FEBRUARY 24, 2025

Revenue growth in 2024 was largely driven by menu price adjustments. Although concerns about customer sensitivity influenced pricing decisions, only 9 percent of restaurants did not change prices in 2024, down 19 percent from 2023, indicating a stronger shift towards strategic price increases. Labor costs continue to rise.

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2024 2025 2023 Loyalty Program 251

Goliath Consulting

FEBRUARY 29, 2024

In the dynamic world of culinary innovation, 2024 marks a pivotal year where technology intertwines with the art of dining. From streamlining operations to enhancing customer experiences, a plethora of cutting-edge technologies are reshaping the restaurant landscape like never before.

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2024 Technology Kitchen Safety Website Management 368

Modern Restaurant Management

FEBRUARY 5, 2025

11, 2024, comparing it to the average Sunday in 2024 and found that: Wings win MVP with an 87 percent increase in sales The average price of wings ordered increased 18 percent. The average ticket size in Las Vegas (2024 host city) was up 26 percent as visitors splurged. Toast analyzed data from restaurants on Sunday, Feb.

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2024 Food Order Delivery Sports 309

Modern Restaurant Management

JANUARY 3, 2024

I want to highlight trends in restaurant promotion for 2024. We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. Trend One: Offering Ready-Made Solutions for Customers In today’s world, restaurant operators face guest attention deficit.

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2024 Social Media Customer Experience Events 520

Modern Restaurant Management

MARCH 24, 2025

In show of changing customer preferences, over half of the brands on this year’s list are new (27) compared to last year. To identify the Fastest Growing Brands, the data science team ranked brands using a blended metric including net new business openings, consumer interest, and searches on Yelp in 2024 compared to 2023.

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2024 2023 Customer Experience 2025 221

Modern Restaurant Management

DECEMBER 23, 2024

Today, Google reviews have become a massive deciding factor for customers, who are now more likely than ever to leave their own feedback.But here’s the twist: a good star rating isn’t enough anymore. In many cities, restaurants need thousands of reviews to even be considered by customers.

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2025 SEO Social Media Front of House 308

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention. Read the first part, here.

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2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

MARCH 28, 2025

This generation prioritizes social responsibility over traditional brand loyalty and gravitates toward integrity, sustainability, and values-driven experiences. Below are five key approaches we at Groucho’s Deli have successfully implemented to attract and retain Gen Z customers.

Social Media 221

Social Media Loyalty Program Sustainability Food Supply 221

Modern Restaurant Management

MARCH 18, 2024

Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences. Chef Showcases – Consumers are hungry for culinary experiences curated by chefs.

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2024 Food Truck Fast Casual Allergens 474

Modern Restaurant Management

JANUARY 20, 2025

Running a restaurant isn’t just about crafting the perfect plate or creating an unforgettable experience for your guests, it’s about making money. Stop Overpaying Your Distributors In 2024, Sysco reported a gross profit of $14.6 Here’s an example from my own experience. Let’s get started.

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Operations Beverage Point of Sale Pricing 418

Modern Restaurant Management

DECEMBER 2, 2024

One would think that, in 2024, foodborne illnesses would be a thing of the past. The reality is that, in the world of foodborne illness, it doesn't matter whether it’s 2024 or 1824. How do you keep your customers safe–without compromising the overall dining experience? So, how exactly do you do that?

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Food Safety Management Management Kitchen Safety 275

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.

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Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Customers are responding favorably to menu changes that offer more variety. percent), Wendy’s (-3.24

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2024 Mobile Ordering White Paper Customer Service 294

Modern Restaurant Management

OCTOBER 23, 2024

According to the 2024 Technomic Breakfast Study , waffles are seeing a surge in popularity beyond breakfast—now appearing in appetizers, snacks and even desserts with operators realizing an economic boost. Profitability: Waffles are a low-cost, center-of-the-plate item and one of the most profitable breakfast item menu offerings.

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Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

FEBRUARY 14, 2025

Convenience and a wide range of options have emerged as key purchasing drivers, providing significant opportunities for innovation to ensure more inclusive and seamless payment experiences. Verticalized, Personalized Payments Catering to diverse customer preferences is critical in today’s market.

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2025 Sustainability Transportation Travel 275

Restaurant Business

DECEMBER 6, 2024

Unique flavors and textures In 2025, Chatime will continue to surprise customers with an evolving selection of unique offerings. The updated logo, packaging and store design feature playful imagery and colors that are rich and full of personalitycreating a perfect backdrop for joyful experiences and the social posts sharing them.

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Beverage 2025 Innovation Social Media 278

Modern Restaurant Management

JANUARY 15, 2025

The restaurant industry continued to grow in 2024 with sales forecasted to top $1 trillion for the first time in history, according to the National Restaurant Association’s 2024 State of the Restaurant Industry report. Diversify Payment Options Customers today expect restaurants to offer a frictionless payment experience.

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Audits Restaurant Law 2024 Customer Experience 221