Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. This vibrant sector, a cornerstone of the global economy that tantalizes taste buds and fuels job markets, is bracing for transformation that will redefine its future.

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EATER

NOVEMBER 15, 2024

That trajectory follows the plans that CEO and founder Marc Lore detailed earlier this year: to expand from 11 locations in March 2024 to 35 by the end of year to 90 by the end of 2025. As of March 2024, Wonder offered “as many as 500 items available for order at a given Wonder, across 28 distinct menus,” according to the New York Times.

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Modern Restaurant Management

DECEMBER 2, 2024

One would think that, in 2024, foodborne illnesses would be a thing of the past. The reality is that, in the world of foodborne illness, it doesn't matter whether it’s 2024 or 1824. How do you keep your customers safe–without compromising the overall dining experience? So, how exactly do you do that?

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Food Safety Management Management Kitchen Safety 275

Modern Restaurant Management

FEBRUARY 5, 2024

Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business.

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Modern Restaurant Management

DECEMBER 23, 2024

Today, Google reviews have become a massive deciding factor for customers, who are now more likely than ever to leave their own feedback.But here’s the twist: a good star rating isn’t enough anymore. In many cities, restaurants need thousands of reviews to even be considered by customers.

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Modern Restaurant Management

MARCH 24, 2025

In show of changing customer preferences, over half of the brands on this year’s list are new (27) compared to last year. To identify the Fastest Growing Brands, the data science team ranked brands using a blended metric including net new business openings, consumer interest, and searches on Yelp in 2024 compared to 2023.

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Modern Restaurant Management

MARCH 18, 2024

Culinary methods and sources of inspiration for menus and venues were also part of this group’s discussion. Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences.

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Modern Restaurant Management

JANUARY 3, 2024

I want to highlight trends in restaurant promotion for 2024. We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. Trend One: Offering Ready-Made Solutions for Customers In today’s world, restaurant operators face guest attention deficit.

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Modern Restaurant Management

OCTOBER 23, 2024

According to the 2024 Technomic Breakfast Study , waffles are seeing a surge in popularity beyond breakfast—now appearing in appetizers, snacks and even desserts with operators realizing an economic boost. Fresh-baked waffles are perfect for locally sourced additions. Versatility: They are essentially a blank canvas.

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Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

JANUARY 15, 2025

The restaurant industry continued to grow in 2024 with sales forecasted to top $1 trillion for the first time in history, according to the National Restaurant Association’s 2024 State of the Restaurant Industry report. Diversify Payment Options Customers today expect restaurants to offer a frictionless payment experience.

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Audits Restaurant Law 2024 Customer Experience 221

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

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Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers.

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Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Customers are responding favorably to menu changes that offer more variety. percent), Wendy’s (-3.24

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Modern Restaurant Management

JANUARY 9, 2024

Sustainability Remains Essential Beyond just healthy living, consumers are continuing to prioritize the health of the planet with nearly 50 percent of Gen Z and Millennial respondents placing a premium on sustainably sourced products. Personalized Branding: Creating Unique Experiences Personalization is a key theme in 2024.

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2024 Sustainability Consumer Goods Food Supply 275

Modern Restaurant Management

MAY 13, 2024

With digital and frictionless experiences at the forefront, diners are seeking their favorite restaurants in new, more affordable ways. The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu. The top reasons?

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Pricing Loyalty Program Mobile Ordering Customer Service 493

Modern Restaurant Management

FEBRUARY 7, 2024

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. They research, investigate and seek out experiences – especially when it comes to restaurants.

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Modern Restaurant Management

JUNE 24, 2024

Diners should expect to be delighted by modernized comfort food and low-waste menus, according to Unilever Food Solutions’ Future Menus Top North America Trends 2024 report. The New Sharing trend also highlights the growing demand for unique, playful, and multi-sensory shareable dish experiences.

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Seasonal Menu Social Media 2024 Waste 470

Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

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Dietary Restrictions Food Safety Food Supply Food Truck 309

Modern Restaurant Management

JANUARY 18, 2024

The journey of a cocktail from the bartender's shaker to the customer's hand reflects the trends, tastes, and innovations of the time. As we look forward to 2024, we see emerging patterns that are set to redefine cocktail culture, sparking creativity, and tantalizing our taste buds in unexpected ways.

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2024 Compost Sustainability Presentation 275

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. But is B Corp certification something restaurants should pursue?

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Certification Fast Casual Front of House Government 221

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

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2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

MAY 24, 2024

How can you keep customers returning to your restaurant when so many choices exist? This stresses the need for customer retention programs. Today, customers find restaurant brands through influencers, social media, review sites, and multiple channels. It increases the restaurant sales and builds a loyal customer base.

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Loyalty Program Point of Sale Email Marketing Customer Experience 438

7 Shifts

JULY 25, 2024

Diversifying your income sources can help offset rising costs and boost your overall profitability. Delivery apps help boost your restaurant's visibility and attract new customers. The only tradeoff to this is that you and your customers have to pay additional fees, which typically fall between $0.49 and 15% of the total bill.

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2024 Loyalty Program Point of Sale Online Ordering 243

Modern Restaurant Management

FEBRUARY 27, 2024

's 2024 Consumer Behavior Index (CBI), which examines shopper practices and preferences when interacting on and offline with local businesses, including restaurants. “Now, they include online booking information, online ordering, reviews and Q&As to provide customers with a richer experience.

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Online Ordering Consumer Goods Customer Service Customer Experience 472

Modern Restaurant Management

SEPTEMBER 16, 2020

billion by 2024. Source Separation. Management commitment to “source separation”—i.e. At one major fast food chain, locations that used a bin system for source separation reported a major reduction in overall trash compared to equivalent locations that did not implement such a system. Staff Training.

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Recycling Waste Training Workshop 383

EATER

SEPTEMBER 18, 2024

It feels quaint to call something “rude” in 2024, as if every callout of a social transgression needs to have some loftier justification. But in my experience, many light operators tend to underestimate how disruptive their behavior is. But if Diners, Drive-Ins and Dives were filming at your spot, surely you’d warn your customers.

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Social Media Influencer 2024 Document 344

7 Shifts

JULY 20, 2024

For example, your restaurant offers a crispy fried chicken dish that’s popular among dine-in customers. This not only affects the quality of the food but also impacts customer satisfaction and could lead to a decrease in repeat business. You can do this by comparing your sales to the actual costs of ingredients and labor.

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Modern Restaurant Management

DECEMBER 19, 2023

Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Solutions that specifically targeted the guest experience, from ordering to payment to on- and offline interaction, took priority. – Christine Barone, President, Dutch Bros. – Joe Hand Jr.,

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2023 Front of House Customer Experience Customer Service 294

7 Shifts

JUNE 16, 2024

After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back. Customers today strongly believe in the importance of social responsibility.

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Marketing 2024 Email Marketing Social Media 195

EATER

SEPTEMBER 30, 2024

Andina sources them mostly from Mexico, where a perfect storm of colder weather , floods , and price manipulations by drug cartels caused prices to fluctuate between $37 and $67 from July 2023 to July 2024. chefs and farmers are trying to source more ingredients locally. You just have to suck it up, you know?” 8 percent.

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Food Supply Pricing Agriculture Supplies 300

Goliath Consulting

OCTOBER 24, 2023

As we step into 2024, it’s time to explore the exciting and innovative trends that will dominate our glasses, mugs, and bottles. Wellness Beverages Health-conscious consumers will drive the demand for beverages that offer more than just refreshment in 2024. Let’s redefine your digital dining experience.

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Beverage 2024 Innovation Catering 195

Modern Restaurant Management

MARCH 8, 2024

According to the Qu 2024 State of Digital Report , QSR and FC restaurant guests can expect to see more kiosks in stores this year, as well as new mobile apps, and voice AI on the phone and in the drive-thru, which all topped the list of new ordering channels planned for 2024. emerges, top tech investment for 2024.

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Catering 2024 2023 Guest Recovery 251

Future Food

NOVEMBER 27, 2024

Suddenly we find that 2024 is almost behind us now but Future Food would like to share with you the trends and insight that we see across the food and hospitality sector. Source mccrindle.com.au Those who already treat themselves to high end dining experiences spend more. Tough times call for more comfort food.

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Hospitality 2025 Food Back of House 78

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.

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Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

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EATER

JUNE 21, 2024

This marks American Express’s second acquisition of a reservations system: It has also owned Resy since 2019 , a partnership that has opened up exclusive Resy perks, like Priority Notify and VIP experiences, for American Express cardholders. Today’s news also includes American Express’s acquisition of the payment platform Rooam.)

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EATER

FEBRUARY 28, 2023

West African cuisines more broadly are also having a moment in different forms, from fast casual to the fine dining experiences chefs like Balogun advance, throughout American cities. Chefs bringing West African cuisine into the American fine dining space have inevitably had to educate even the most interested customers. “I

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Fine Dining Fast Casual Dine-in Presentation 332