Modern Restaurant Management

MARCH 11, 2025

Delivery/Takeout : COVID created a shift from in-person dining to takeout and delivery options, increasing reliance on third party delivery services, and on attractive takeout options. Many restaurant owners had believed they would be covered in the event of something like the pandemic, and found themselves without a safety net.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. Special events have become a big reason for going out, making unique dining experiences more important than ever. This trend has held on in the last five years.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Modern Restaurant Management

DECEMBER 31, 2024

What can you expect to see on menus in 2025? Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. ” Guests will have the opportunity to experience many of these trends come to life at Kimpton restaurants and bars across the globe.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

Definition 282

Definition 2025 Loyalty Program Fine Dining 282

Modern Restaurant Management

DECEMBER 17, 2024

– Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020. Still, keeping a steady team remains the top challenge, highlighting the need for ongoing innovation in restaurant workforce management.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

APRIL 9, 2024

A chief reason is due to caution or uncertainty exhibited by conscious consumers, with 48 percent saying they are taking the ‘wait and see’ approach and holding back on spending in 2024. Moving to Multichannel Dining Experiences Dining out is… back? So, what’s the solution?

2024 508

2024 Mobile Ordering Front of House Fast Casual 508

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We've reached a point where we're recognizing the value and limits of these technologies. The cultivated meat industry is entering its next chapter.

2024 493

2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. Additionally, by fostering a culture of continuous learning and innovation, establishments are positioning themselves as forward-thinking leaders in a competitive market.

2024 506

2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

2024 473

2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

MARCH 10, 2025

Are people dining out more or less? The findings tell a story of shifting behaviors, digital transformation, and a new definition of value in dining. The findings tell a story of shifting behaviors, digital transformation, and a new definition of value in dining. What’s driving their choices? The reason?

Loyalty Program 251

Loyalty Program 2024 Customer Experience Consumer Goods 251

Modern Restaurant Management

FEBRUARY 24, 2025

The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This Revenue growth in 2024 was largely driven by menu price adjustments.

2024 251

2024 2025 2023 Loyalty Program 251

Modern Restaurant Management

DECEMBER 4, 2024

Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our The study was in-field in Sept-Oct 2024.

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Goliath Consulting

FEBRUARY 29, 2024

In the dynamic world of culinary innovation, 2024 marks a pivotal year where technology intertwines with the art of dining. Smart Menus and Personalized Dining Experiences Leading the charge are platforms like Popmenu, revolutionizing how diners interact with menus. Let’s redefine your digital dining experience.

2024 368

2024 Technology Kitchen Safety Website Management 368

Modern Restaurant Management

MARCH 18, 2024

Experiential dining, plant-based menus and sustainability were hot topics in the Les Dames d’Escoffier International (LDEI) 2023 Trends Report. The visionary panel that explored dining away from home included members with specific expertise and interest in restaurant dining and the hospitality industry.

2024 474

2024 Food Truck Fast Casual Consumer Goods 474

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

FEBRUARY 13, 2025

This Valentine's Day edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining and gifting trends including the importance of experience. Restaurants saw 41 percent more transactions The busiest dining hour? percent in 2024. percent in 2024.

2024 221

2024 Fine Dining Book Reservations 221

Modern Restaurant Management

OCTOBER 23, 2024

According to the 2024 Technomic Breakfast Study , waffles are seeing a surge in popularity beyond breakfast—now appearing in appetizers, snacks and even desserts with operators realizing an economic boost. Also, with its versatility across day parts, operators don’t have to bring in additional SKUs for new menu innovations.

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

AUGUST 6, 2024

Sixty-nine percent of consumers would dine out more often if it were more enjoyable, and that number goes up to 78 percent for adults under the age of 35, according to a report from ChangeUp. What key factors are guests reporting disappointment about regarding the dining out experience and how can they be alleviated?

Customer Experience 493

Customer Experience Fast Casual 2024 Dine-in 493

Modern Restaurant Management

DECEMBER 28, 2023

As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining.

2024 309

2024 Dietary Restrictions Customer Experience Customer Service 309

Modern Restaurant Management

DECEMBER 12, 2023

In this article, I will share my perspective on the current state of automation and why I believe it is poised for significant growth in 2024. If you've been paying attention to the tech scene, you have surely noticed a significant upswing in interest in artificial intelligence (AI) and automation.

Customer Service 507

Customer Service Customer Experience Social Media Innovation 507

Modern Restaurant Management

JANUARY 9, 2024

Heading into 2024, these restaurants, caterers, and other foodservice providers are becoming increasingly aware of the importance that incorporating sustainable practices within their daily operations has on drawing in the growing masses of eco-conscious consumers.

2024 275

2024 Sustainability Consumer Goods Food Supply 275

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. To revitalize the workforce and enhance operational efficiency, it is imperative that we boldly explore innovative solutions across reskilling, retention, and robotics.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

SEPTEMBER 3, 2024

When restaurants find their perfect blend of tools, they can transform challenges into opportunities for growth and innovation. By focusing on key technologies like point-of-sale (POS) systems, local dining businesses can maximize their investments and position themselves for success in a digital-driven industry.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

FEBRUARY 7, 2024

The dining landscape is shifting, driven by Gen Z's (currently 11- to 26-year-olds) quest for “genuine” culinary experiences over the conventional allure of "the best" restaurants. This is where innovative technology steps in, offering a silver lining.

Social Media 493

Social Media Customer Experience Influencer Dine-in 493

Modern Restaurant Management

MAY 13, 2024

The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu. When consumers dine-in at restaurants, they want their ordering experience to be seamless and customizable. The top reasons?

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

Modern Restaurant Management

MAY 10, 2024

Eighty three percent of Gen Z is excited for new food and beverage trends with 25 percent expecting to dine out more this year, according to a recent Datassential report. In this role, he manages the Culinary, Innovation, and Commercialization teams, and oversees R&D project implementation. Does this trend have staying power?

Social Media 450

Social Media 2024 Seasonal Menu 2023 450

Modern Restaurant Management

MAY 31, 2024

Casual Dining Preferences Market Force Information unveiled a survey on casual dining preferences across the United States highlighting shifting trends influenced by economic factors and evolving consumer tastes. Pizza and Italian dining establishments see an almost equal split between chain and independent preference by consumers.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Here are some of their insights.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

DECEMBER 26, 2023

These innovations were pivotal in safeguarding the safety of customers and foods. This transparency instilled trust and met the growing demand for conscious dining choices. In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies.

Dietary Restrictions 309

Dietary Restrictions Food Safety Food Supply Food Truck 309

EATER

SEPTEMBER 9, 2024

Between now and December, cookbook publishers will churn out some 100 new titles in service of promoting better living through eating. Turn on your stoves!” they seem to shout. Haul out those baking pans! Prepare to spend many hours contemplating the abyss of your Dutch oven!” Louis gooey butter cake and a blueberry oat crisp.”

2024 352

2024 Book Influencer Take-out 352

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. full service restaurants surveyed plan to introduce catering services.

Online Ordering 508

Online Ordering 2024 Website Management Email Marketing 508

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Goliath Consulting

OCTOBER 24, 2023

As we step into 2024, it’s time to explore the exciting and innovative trends that will dominate our glasses, mugs, and bottles. Wellness Beverages Health-conscious consumers will drive the demand for beverages that offer more than just refreshment in 2024. Let’s redefine your digital dining experience.

Beverage 195

Beverage 2024 Innovation Catering 195

Goliath Consulting

OCTOBER 12, 2023

Culinary boundaries will be pushed next year through taste and innovation. Food and flavor trends in 2024 are all about embracing the rich diversity of global cuisines, pushing the boundaries of taste, and celebrating the artistry of culinary craftsmanship. Umami Umami is being celebrated in 2024 like never before.

2024 243

2024 Food Innovation Sustainability 243