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as of December 2024, according to Homebase payroll data. For hiring platforms like foh&boh, the name of the game was volume, volume, volume. – Mary Pillow Thompson, founder of foh&boh Five years after the pandemic, Tom's Watch Bar has gained valuable perspective on what drives people to gather.
From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment.
Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. Particularly at QSRs, there is indication that customers may welcome entirely AI-driven FOH experiences.
Another approach is to integrate an online ordering feature or plugin into your website and leverage your FOH as delivery drivers. With an expected annual growth rate of 4.57% from 2024 to 2029, meal kits provide an opportunity to increase revenue and reach more customers.
The US restaurant delivery market is projected to reach $32 billion by 2024 , growing at an annual rate of 5%. It makes sense to locate this next to the kitchen in the FOH area to ensure food is packed up and out the door as quickly as possible after it leaves the kitchen. It’s become essential to optimize for delivery.
2024 will be a great year for menu overhauls, not just LTOs. Operational Impacts and Considerations Limited-Service Restaurants introduce new items with a cadence ranging between one new item (either LTOs or permanent) per week to one new item every 10 weeks (based on a sample of nearly 40 chains over the first 10 weeks of 2024).
Out of the Box: Monthly Restaurant Industry Update August 2024: Is This a Turning Point? Hourly FOH +3.6% +4.6% AUGUST: BY THE NUMBERS -0.4% Comp Sales -3.6% Meanwhile, brands that are fully staffed in front of house hourly positions saw a whopping 3.6% better traffic growth and 4.6% better sales.
Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position. Breakfast-First Chains YoY Change in Weekly Visits (2025 vs. 2024) YoY Change in Weekly Visits (2025 vs. 2024) Breakfast-First Chains Week of Jan. percent Week of Jan. percent Week of Jan. percent Week of Jan.
Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech.
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