Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

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2024 Loyalty Program Customer Experience Customer Service 332

7 Shifts

OCTOBER 1, 2024

From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

OCTOBER 1, 2024

Digital platforms can help time-strapped operators address their historically difficult questions by minimizing operational complexity, giving their crews more time to assist guests, and providing staff with the freedom to accomplish more in both the front and back of the house. ” Mix more drinks or turn more tables?

Bar 449

Bar Operations Back of House Front of House 449

Modern Restaurant Management

DECEMBER 27, 2023

restaurant industry will continue to shake off the aftereffects of the pandemic in 2024, but that doesn’t mean the challenges that remain are easily dispelled. Even though cooling inflation is a positive, it’s still running ahead of the Federal Reserve’s 2 percent target and has not yet resulted in relief on costs.

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2024 Insurance Recruiting Restaurant Law 294

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Late Night Snacking : with the rise of trends like girl dinner this year, 2024 will be the year of late night snacking, with more consumers ordering delivery for food during late night hours.

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2024 2023 Food Order 2013 474

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. But is B Corp certification something restaurants should pursue?

Certification 221

Certification Fast Casual Front of House Government 221

Modern Restaurant Management

DECEMBER 28, 2021

This approach required fewer front-of-the-house staff to maintain a dining room, complied with government orders, and kept many brands from closing. The COVID-19 pandemic has ushered in a lot of chaos and accelerated several trends within the restaurant industry. Just as one issue seemed fixed, another presents itself.

Franchising 492

Franchising Franchise 2022 Fast Casual 492

EATER

SEPTEMBER 9, 2024

Between now and December, cookbook publishers will churn out some 100 new titles in service of promoting better living through eating. Turn on your stoves!” they seem to shout. they seem to shout. Haul out those baking pans! Prepare to spend many hours contemplating the abyss of your Dutch oven!”

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2024 Book Influencer Take-out 352

Modern Restaurant Management

JULY 23, 2024

When we talk about the “restaurant of the future,” labor compliance isn’t exactly the flashiest or most exciting topic to include—certainly not when juxtaposed with salad-making robots and personalized digital menus. This will give them an informed perspective on how the technology can best benefit their business.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Restaurant Business

APRIL 23, 2024

Ensuring food safety According to Technomic’s Q1 2024 Consumer & Operator Outlook Report, 49% of consumers say they are somewhat or very concerned about food poisoning and food safety when dining out. For operators interested in ramping up their efforts, updating equipment can be a big help in fostering safety.

Food Safety 279

Food Safety Equipment Kitchen Safety Food 279

Black Box Intelligence

JANUARY 16, 2025

Comp Traffic Best Region: New England Best Segment: Family Dining Best Cuisine: Breakfast Worst Region: NY-NJ Worst Segment: Fast Casual Worst Cuisine: Sandwich The December 2024 Restaurant Industry Trends + A Year in Review 2024 saw many ups and downs. This combined average growth rate is stronger than any other month in 2024.

2024 52

2024 Point of Sale 2025 Front of House 52

ChowNow

JANUARY 27, 2021

Online ordering has become extremely popular, so much so that digital sales will account for more than half of limited-service and quick-service sales by 2024. Give both the front-of-house and back-of-house their due by highlighting them in emails. Feature a staff member. Promote a discount or special dish for a holiday.

Email Marketing 370

Email Marketing Marketing Online Ordering Front of House 370

SpotOn

APRIL 1, 2025

Restaurants using handheld devices experience a 15% improvement in labor efficiency. * *State of the Industry Report, National Restaurant Association, 2024 A server can even fire drinks before taking the food order, and oftentimes, an expo will bring them before the server has left the table. Patios can be quite lucrative.

Seating 98

Seating Outdoor POS 2024 98

7 Shifts

AUGUST 16, 2024

As of 2024, they make around $26.42 On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. “Being nice to people goes for the people walking in the front door and the people walking in the back door.

Management 195

Management Management 2024 Leadership 195

Modern Restaurant Management

DECEMBER 19, 2023

As guests gravitate towards digital for control and convenience and operators sought to improve operational efficiencies, brands realized the importance of implementing technology both back- and front-of-house in an effort to do more with less and make every guest feel like a regular. Here are some of their insights.

2023 294

2023 Front of House Customer Experience Customer Service 294

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Locked in the kitchen” is hyperbole, but the micrograms aren’t. It’s why the recipes are so perfect,” he adds.

Delivery 356

Delivery Cash Management Point of Sale Back of House 356

EATER

OCTOBER 26, 2023

Austin Bush Millions cram into Phuket’s popular beaches and resorts, but diners should look elsewhere to taste the mix of southern Thai, Hokkien, and Baba food that makes the island arguably Thailand’s most underrated food destination Phuket is one of the biggest travel destinations in the world. What is the food like in Phuket?

Seasonal Menu 321

Seasonal Menu Hotels Back of House Front of House 321

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. Other top research lists how impactful the Super Bowl was for restaurants, the state of gift cards and top pizza cities. million by the end of 2023.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. At the forefront of this achievement is the POS software, a pivotal technology that has transformed how bars operate.

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POS Bar Point of Sale Front of House 166

MBB Hospitality

DECEMBER 22, 2024

is projected to reach $353 billion by 2024, fueled by increased smartphone usage and consumer demand for convenience. Operational Complexity Managing online orders alongside in-house dining requires efficient workflows and staff training. According to a report by Statista , the online food delivery market in the U.S.

Online Ordering 52

Online Ordering Ordering Front of House Customer Service 52

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchising 471

Franchising Franchise Food Fast Casual 471

Qu

NOVEMBER 25, 2024

Kitchen operations, in particular, frequently lag behind front-of-house innovations, causing issues like over-preparing food, poor inventory management, and struggles to meet high demand during peak hours. While many solutions simply check the boxes, we’re building the tools of tomorrow, today. The result?

Online Ordering 52

Online Ordering Mobile Ordering Front of House Food Order 52

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Increased demand for food delivery had already boosted the growth of ghost kitchens, and the COVID-19 pandemic has escalated both the popularity and profitability of the model. Size of U.S.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

QSR Automations

JANUARY 22, 2024

Nation’s Restaurant News has unveiled its predictions for 2024 , encompassing everything from finance to the ever-evolving landscape of food & beverage. A key part of automating your restaurant is connecting your front and back of house; that’s where ConnectSmart® Host comes in.

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2024 Social Media Demo Front of House 52

QSR Automations

JANUARY 15, 2024

As we begin to fully dive into 2024, the key to operational efficiency lies in leveraging cutting-edge technologies. Keep Employe es Happy Nobody likes kitchen chaos, and in 2024 it can cause more than just irritation. There’s plenty more to look out for in 2024; want to stay on top of the latest industry news?

2024 52

2024 Operations Front of House Social Media 52

Apicbase

FEBRUARY 29, 2024

To give you the full picture of the positives and negatives of what lies ahead for 2024, we combed through dozens of recent industry reports and compiled a list of 93 restaurant industry statistics. Restaurant Industry Stats 2024 – Our Top 10 10 restaurant industry stats for 2024 to keep in mind. Let’s dig in. billion by 2030.

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2024 Operations 2023 Loyalty Program 52

Restaurant Engine

MARCH 13, 2024

In this article, we take a broad look at food service trends to know in 2024. So, you can bet that one of the 2024 trends to look out for is sustainability practices. Trend: Add in Some Sour McCormick has designated tamarind as the flavor of the year for 2024. You can download a free app checker. Think multi-cultural fare.

2024 52

2024 Food Compost Front of House 52

SpotOn

MARCH 5, 2024

Independent restaurants can barely cover the cost of their front and back-of-house staff, let alone a dedicated marketing resource. With 90% of restaurant operators reporting their customers are more value-conscious than they used to be, restaurants need to build their brand and drive guest loyalty with value-driven incentives. "SpotOn

Marketing 114

Marketing Email Marketing Social Media Loyalty Program 114

Apicbase

JANUARY 28, 2025

Before we dive into the challenges of the Autumn Budget 2024, lets step back and look at the bigger picture. When the Autumn Budget landed, food and drink leaders warned ministers that the tax increase would cost the British Hospitality industry 3 billion and force businesses to reduce investments, cut jobs, and raise customer prices.

2024 52

2024 Waste Inventory Hospitality 52

Black Box Intelligence

SEPTEMBER 26, 2024

Out of the Box: Monthly Restaurant Industry Update August 2024: Is This a Turning Point? AUGUST: BY THE NUMBERS -0.4% Comp Sales -3.6% AUGUST: BY THE NUMBERS -0.4% Comp Sales -3.6% After several challenging months, signs of recovery are beginning to appear. made August the third consecutive month of negative growth year over year.

Front of House 52

Front of House Point of Sale Guest Recovery Back of House 52

Lavu

NOVEMBER 27, 2024

According to their head chef, digitized tickets have nearly eliminated problems like unclear handwriting and communication breakdowns between the front-of-house and kitchen staff. Want to increase your restaurant’s profits by up to 100%? These insights help you make smarter decisions. More importantly is Dual Pricing.

POS 78

POS Loyalty Program Point of Sale Online Ordering 78

QSR Automations

APRIL 17, 2024

In their latest report, Nation’s Restaurant News stated that a whopping 96% of operators said technology would be important for meeting key objectives in 2024. From front-of-house to back-of-house, QSR Automations’ ConnectSmart® Kitchen and Host have got your back.

Technology 52

Technology Front of House Back of House Social Media 52

SpotOn

JULY 9, 2024

As seen in the chart below, G2 also recognized SpotOn as one of the POS leaders in the restaurant industry in 2024. Awards:  Leader, Highest User Adoption, Best Support - 2024 Rating: 4.5 / 5.0 Awards: Capterra Shortlist - 2022 – 2024 Rating: 4.3 / 5.0 Awards: Capterra Shortlist - 2022 – 2024 Rating: 4.3 / 5.0

2024 52

2024 Point of Sale POS Online Ordering 52

Lavu

NOVEMBER 27, 2024

LAVU POS Review 2024 Comparing Features of Lavu and Clover Features of Lavu Lavu’s iPad POS system is tailored for restaurant operations. With its kitchen display system (KDS), communication between front-of-house and kitchen staff becomes smoother. User rating: 4.9/5. Pricing customized via consultation. User rating: 1.4/5.

POS 78

POS Customer Service Mobile Ordering Loyalty Program 78

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." Landlord/Tenant Disputes : in my practice, I have seen a huge increase in lease disputes.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Apicbase

APRIL 5, 2024

The 2024 Square Future of Restaurants report surveyed thousands of restaurant owners and customers across the United States, Canada, and the UK. And over half of respondents said they plan to spend more on technology and automation tools in 2024. What Back-of-House Processes Can Restaurants Automate?

Back of House 52

Back of House Front of House BOH Point of Sale 52

Mad Mobile

MARCH 8, 2024

Restaurant industry experts have seen a massive shift in 2024 toward iPad-based POS systems. You may feel overwhelmed by the choices in front of you, but there are some factors that you need to consider first. Hardware At CAKE, we love the iPad platform for its stability and flexibility. In the kitchen, though, bigger is better.

POS 40

POS 2024 Mobile Ordering Loyalty Program 40