Modern Restaurant Management

DECEMBER 18, 2023

It’s the perfect time to look back on a few things we learned in 2023 – based on recent survey data from our restaurant partners – as well as what we predict for the industry in 2024. 2024’s Outlook: Positive The restaurant industry is cautiously optimistic as we head into the new year.

2024 507

2024 2023 Back of House 2022 507

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. The art of hospitality, which thrives on personal interaction and the nuanced understanding of guest needs, is being augmented by technology's precision and consistency.

2024 508

2024 Food Supply Kitchen Safety Influencer 508

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We've reached a point where we're recognizing the value and limits of these technologies.

2024 494

2024 Fast Casual Food Safety Insurance 494

Modern Restaurant Management

NOVEMBER 21, 2024

We saw this play out just weeks ago when Hurricane Milton swept through Florida in early October 2024, following closely on the heels of September's Hurricane Helene. The Power of Cloud-Based Operations Perhaps the most impressive advances are in cloud technology. It's a small comfort, but sometimes those matter most.

Technology 221

Technology Food Supply Small Business Events 221

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

2024 474

2024 Customer Experience Compost Loyalty Program 474

Modern Restaurant Management

FEBRUARY 5, 2024

Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). Restaurateurs are not only investing in AI to address labor challenges – more established automation tools are also on the agenda in 2024.

2024 493

2024 Loyalty Program Food Order 2030 493

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

2024 333

2024 Loyalty Program Customer Experience Customer Service 333

Modern Restaurant Management

APRIL 10, 2024

But if last year was any indicator, restaurant operators are on the road to relief in 2024. In 2024, we expect these trends to shape the restaurant sector. In 2024, restaurants should make the dining-out experience worth the price tag. And despite warnings of an imminent recession at the end of 2022, the U.S. Coffee in 2023.

2023 493

2023 Point of Sale Loyalty Program 2024 493

Modern Restaurant Management

DECEMBER 31, 2024

Dash from the Past DoorDash unveiled their annual Dash From The Past 2024 Trends Highlights – packed with fun, unique insights from the year! Top Purchases For 2024’s Most Memorable Moments Serving Looks : After weeks of watching the pros at the US Open, consumers felt inspired to hit the courts themselves.

2025 451

2025 Beverage Fine Dining Guest Recovery 451

Modern Restaurant Management

SEPTEMBER 3, 2024

The right restaurant technology is essential to make it all happen. By focusing on key technologies like point-of-sale (POS) systems, local dining businesses can maximize their investments and position themselves for success in a digital-driven industry.

Loyalty Program 460

Loyalty Program POS Online Ordering Customer Experience 460

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. What results did you find surprising and why?

2024 510

2024 Online Ordering Website Management Inventory 510

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

DECEMBER 28, 2023

In a world marked by technological progress, artificial intelligence (AI) emerges as a game changer. According to Business Insider , 60 percent of restaurants who implemented AI technology say it's critical in improving their supply chain process. But AI powered technologies are not limited to kitchen operations.

2024 311

2024 Dietary Restrictions Customer Experience Customer Service 311

Modern Restaurant Management

JANUARY 9, 2024

Heading into 2024, these restaurants, caterers, and other foodservice providers are becoming increasingly aware of the importance that incorporating sustainable practices within their daily operations has on drawing in the growing masses of eco-conscious consumers.

2024 277

2024 Sustainability Consumer Goods Food Supply 277

Modern Restaurant Management

JUNE 28, 2024

Order accuracy (86), mobile quality (86), and mobile reliability (85) receive high scores as improving technology may be increasing accuracy in filling customer orders. The ACSI Restaurant and Food Delivery Study 2024 is based on 14,604 completed surveys.

2024 296

2024 Mobile Ordering White Paper Customer Service 296

Modern Restaurant Management

DECEMBER 12, 2023

From softwares like ChatGPT to self-driving cars like the Tesla Model 3, AI and automation are making remarkable strides In the restaurant industry, these solutions are streamlining various aspects, including inventory management, contactless ordering, customer behavior analysis, and more.

Customer Service 509

Customer Service Customer Experience Social Media Innovation 509

Modern Restaurant Management

JANUARY 31, 2025

These experiments, largely rooted in technology solutions, will be focused on increasing their efficiency while also deepening their customer relationships. Success will depend on inventory management and expense agility with consumers prioritizing value and experiences like travel after years of volatility triggered by the pandemic.

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

OCTOBER 1, 2024

With today’s technology, bar and lounge operators can have the best of both worlds. These devices enable bartenders to read customer situations in real time and adapt accordingly, whether by assisting a colleague at a table, offering another round to bar patrons, or even managing inventory on the fly.

Bar 451

Bar Operations Back of House Front of House 451

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. Here are the ways technology is revolutionizing the culinary world through. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

SEPTEMBER 30, 2024

At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. Technology is one way to make this happen. Data shows that order accuracy , fueled by improving technology, received top marks from satisfied consumers.

2025 451

2025 Fast Casual Food Customer Experience 451

Modern Restaurant Management

SEPTEMBER 8, 2022

Industry stakeholders are working together to leverage technology and exchange standardized, digital data that helps identify, locate and trace a product’s journey back to its original source. Industry-wide compliance is expected by the end of 2024. To drive traceability enhancements industrywide, the U.S.

Food Safety 476

Food Safety Operations Food Supply Food 476

Modern Restaurant Management

DECEMBER 26, 2023

In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies. Technology Integration – Restaurants leveraged AI, IoT, 5G, and quantum computing to optimize operations, enhance inventory management, streamline supply chains, improve food safety, and more.

Dietary Restrictions 311

Dietary Restrictions Food Safety Food Supply Food Truck 311

SpotOn

APRIL 1, 2025

Restaurants using handheld devices experience a 15% improvement in labor efficiency. * *State of the Industry Report, National Restaurant Association, 2024 A server can even fire drinks before taking the food order, and oftentimes, an expo will bring them before the server has left the table. That's lost revenue.

Seating 98

Seating Outdoor POS 2024 98

7 Shifts

AUGUST 16, 2024

As of 2024, they make around $26.42 Additionally, they oversee inventory, vendor relationships, and even marketing and promotions to attract new customers. These events provide insights into new technologies, customer service strategies, and food safety practices. Take advantage of webinars and industry conferences.

Management 195

Management Management 2024 Leadership 195

SpotOn

DECEMBER 3, 2024

SAN FRANCISCO — December 3, 2024 — As the restaurant industry continues to face mounting pressures from rising costs, shifting consumer behaviors and sentiment, and the growing complexity of technology, SpotOn , a leading restaurant software and payments provider, reveals its 2025 predictions for independent restaurants.

2025 98

2025 Point of Sale Technology 2024 98

Modern Restaurant Management

DECEMBER 19, 2023

As guests gravitate towards digital for control and convenience and operators sought to improve operational efficiencies, brands realized the importance of implementing technology both back- and front-of-house in an effort to do more with less and make every guest feel like a regular. – Joe Hand Jr.,

2023 296

2023 Front of House Customer Experience Customer Service 296

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. At the forefront of this achievement is the POS software, a pivotal technology that has transformed how bars operate.

POS 166

POS Bar Point of Sale Front of House 166

Qu

MARCH 28, 2025

In December 2024, technology leaders from various industries gathered at Amazon’s premier conference, AWS Re:Invent, where Qus CEO participated in a panel discussion. This marked a significant milestone, as the restaurant industrytraditionally underrepresented at such eventsemerged as a focal point of technological innovation.

Fast Casual 52

Fast Casual Technology Point of Sale Mobile Ordering 52

Black Box Intelligence

JANUARY 12, 2025

Eco-friendly practices and tech adoption (like AI and real-time inventory) improve efficiency and appeal to modern customers. Technology Adoption: Streamlining operations and providing added value to customers is vital for 2025. Conclusion The restaurant industry and its suppliers have faced a turbulent 2024.

2025 52

2025 Innovation 2024 Inventory 52

The Restaurant Times

FEBRUARY 16, 2021

Technology and automation, once considered an additional expense, has now become a necessity in the F&B industry. Technology and automation have helped restaurants transform in the way how they operate and thrive in the new connected and contactless era. 6 Technology Trends For Restaurants In 2021. Contactless Payments.

Technology 98

Technology Mobile Ordering Online Ordering Cash Management 98

OneDine

JANUARY 9, 2024

As we step into a new year, the restaurant industry continues to evolve at an unprecedented pace, with technology playing an increasingly pivotal role in shaping its landscape. The previous year accelerated the adoption of various tech-driven solutions in the restaurant sphere, and 2024 promises to build upon these advancements.

2024 52

2024 Technology Customer Experience Customer Service 52

Qu

NOVEMBER 25, 2024

At Qu, we believe technology should do more than keep your restaurant running—it should propel your business beyond. Kitchen operations, in particular, frequently lag behind front-of-house innovations, causing issues like over-preparing food, poor inventory management, and struggles to meet high demand during peak hours.

Online Ordering 52

Online Ordering Mobile Ordering Front of House Food Order 52

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation.

2024 52

2024 Technology Menu Mobile Ordering 52

Bingage

APRIL 14, 2021

Then being a restaurant owner, why wouldn’t you prefer the latest restaurant technology for the business’s smooth operation & long-term growth. To be updated and evolv e the latest technology, POS software is being designed for this purpose. Chefs :- To keep track of inventory, etc. Everything is now digitalised!

POS 97

POS Online Ordering Loyalty Program Point of Sale 97

The Rail

AUGUST 8, 2024

With rising costs and shrinking profit margins, it’s essential to leverage technology to enhance efficiency, reduce costs, and boost revenue. You might even have to operate with a limited menu due to lack of ingredient inventory—and that’s a quick way to make sure you don’t grow revenue. million restaurant jobs by the end of 2024.

Loyalty Program 130

Loyalty Program Website Management Social Media Online Ordering 130

Sling

APRIL 1, 2024

Depending on the complexity of the FSM software you choose, the app may provide such tools as: Dispatch Scheduling Task management Inventory management Time tracking Communication Any one of these components may make your work life easier, but all of them together may help you revolutionize the way your business runs.

2024 78

2024 Management Management Customer Service 78

SpotOn

MAY 13, 2024

One-third of tipped restaurant workers report no change in their tips over the last year A majority of tipped workers still expect the standard 15% - 20% tip  Technology is providing a solution for improved guest experience and enabling tipped workers to take home more pay SAN FRANCISCO, Calif.,

Point of Sale 111

Point of Sale Customer Service Customer Experience 2024 111