Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. percent during Q4.

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

MAY 13, 2024

But two non-negotiables have remained strong for diners: convenience and loyalty. The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu. In doing so, they improve the customer experience, which, in turn, increases loyalty.

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

Modern Restaurant Management

MAY 24, 2024

This stresses the need for customer retention programs. Thus, loyalty programs are the best ROI-driven strategy for customer retention. This customer loyalty stays strong, negating the changing market landscape. This kind of repeated business is a source of stable revenue essential for improved financial health.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

DECEMBER 20, 2023

.; Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

Dietary Restrictions 309

Dietary Restrictions Food Safety Food Supply Food Truck 309

7 Shifts

JULY 25, 2024

Diversifying your income sources can help offset rising costs and boost your overall profitability. With an expected annual growth rate of 4.57% from 2024 to 2029, meal kits provide an opportunity to increase revenue and reach more customers. Promoting your loyalty program online helps increase awareness and conversions.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

Modern Restaurant Management

FEBRUARY 10, 2020

The organization’s registered dietitians, nurses and medical doctors deliver lunch-and-learns and employee wellness programs in hospitals to provide the education on the evidence behind plant-based nutrition. billion by 2024. Copper Branchofficially launched its new Cauliflower Crust Flatbread program.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

7 Shifts

JUNE 16, 2024

Best restaurant marketing ideas for 2024 Here are some of the proven and tested restaurant marketing ideas you can try in 2024: Offer your customers rewards using loyalty programs 47% of diners in loyalty programs say they use their memberships a couple of times monthly, and 32% use them several times weekly.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. – Christine Barone, President, Dutch Bros. – Joe Hand Jr.,

2023 294

2023 Front of House Customer Experience Customer Service 294

Black Box Intelligence

FEBRUARY 12, 2025

For example, menu design, loyalty programs, operational efficiencies, and improved guest experiences. Rather but builds long-term loyalty and increases profitability. The Role of Promotions vs. Everyday Value Short-term discounts can drive transactions, but they dont always build long-term loyalty.

Pricing 52

Pricing Loyalty Program 2025 Consumer Goods 52

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s locations have industry-leading average unit volumes, which have only gotten stronger since the company overhauled its marketing technology stack, including an upgraded loyalty program, a new website and easier online ordering. I could not be happier with their experience and energy – it is outstanding!”

Franchising 471

Franchising Franchise Food Fast Casual 471

Apicbase

FEBRUARY 29, 2024

To give you the full picture of the positives and negatives of what lies ahead for 2024, we combed through dozens of recent industry reports and compiled a list of 93 restaurant industry statistics. Restaurant Industry Stats 2024 – Our Top 10 10 restaurant industry stats for 2024 to keep in mind. Let’s dig in. billion by 2030.

2024 52

2024 Operations 2023 Loyalty Program 52

7 Shifts

JULY 1, 2024

Running a bar is a lucrative business, proven by the fact that this industry is estimated to be valued at a whopping $36 billion in 2024. Additionally, creating training programs outlining clear expectations is essential to ensuring that your employees have an opportunity for growth within your organization.

Bar 221

Bar License Food Supply Restaurant Law 221

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation. They support online ordering, mobile payments, and loyalty programs and can integrate with third-party delivery services.

2024 52

2024 Technology Menu Mobile Ordering 52

Modern Restaurant Management

MARCH 11, 2025

Loyalty is a huge factor now as guests desire rewards and perks for sticking with a favorite small business, and repeat customers are keeping many restaurants going. Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Black Box Intelligence

AUGUST 5, 2021

Turnover, which has always been a source of frustration for the industry, is complicating the staffing issue. The chain says it expects to pay employees $15 per hour by 2024. Operators would do well to implement programs that focus on employee wellbeing. How high turnover adds to labor stress.

Recruiting 102

Recruiting 2021 Management Management 102

Modern Restaurant Management

DECEMBER 10, 2024

As we reflect on 2024, it’s clear these forces will only accelerate in 2025, bringing both challenges and opportunities for operators. In 2025, we’ll see increased consolidation as operators demand streamlined solutions and a single source of truth. Tough times build better businesses.

2025 443

2025 Loyalty Program 2024 Customer Service 443

Black Box Intelligence

AUGUST 5, 2021

Turnover, which has always been a source of frustration for the industry, is complicating the staffing issue. The chain says it expects to pay employees $15 per hour by 2024. Operators would do well to implement programs that focus on employee wellbeing. How high turnover adds to labor stress.

Recruiting 98

Recruiting 2021 Management Management 98

Black Box Intelligence

AUGUST 28, 2024

Black Box Intelligence data shows the impact ASR had on sales and traffic in the first half of 2024 to 2023. High ratings are often a source of pride and can be used to shout out specific team members. Maintaining a high ASR reinforces their loyalty, encouraging repeat visits. We saw that a 3.1%

Loyalty Program 52

Loyalty Program Point of Sale Customer Experience Customer Service 52

Modern Restaurant Management

MARCH 11, 2025

We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyalty program to keep customers engaged. as of December 2024, according to Homebase payroll data. We were a sourcing and hiring platform for restaurants. more an hour.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Apicbase

JUNE 12, 2024

The National Restaurant Association’s Restaurant Technology Landscape report 2024 finds that 76% of operators say using technology gives them a competitive edge. This data lets you create personalised experiences that build loyalty and encourage repeat business. Additionally, CRM systems enhance customer satisfaction and loyalty.

Technology 52

Technology Operations Point of Sale Online Ordering 52

Apicbase

FEBRUARY 6, 2023

For example, you can easily pull reports, presentations, or even visualisations from the tool instead of consolidating data from different sources into a spreadsheet or PowerPoint. However, this software takes things a step further as it helps you build, manage, and evaluate customer loyalty programs.

Delivery 52

Delivery Management Management Online Ordering 52

Apicbase

MARCH 28, 2024

With more people using the data to organize workflows for purchasing, inventory, production, and even HACCP, the need for a definitive source of truth that is able to capture all the data and connect them in a coherent way has grown exponentially. In short, your single source of truth needs to be accessible for it to be helpful.

Management 52

Management Management Point of Sale Kitchen Safety 52

Apicbase

APRIL 5, 2024

The 2024 Square Future of Restaurants report surveyed thousands of restaurant owners and customers across the United States, Canada, and the UK. And over half of respondents said they plan to spend more on technology and automation tools in 2024. Leading solutions, like Apicbase, provide a single source of truth for reporting.

Back of House 52

Back of House Front of House BOH Point of Sale 52

Black Box Intelligence

MAY 5, 2023

Surveys offer a convenient, cost-effective way to collect valuable feedback and increase customer loyalty. The average time spent daily on a mobile phone is expected to reach around 4 hours and 39 minutes by 2024, according to Statista —an important metric to consider when you decide whether or not to make your survey mobile-friendly.

Customer Experience 52

Customer Experience Customer Service Take-out Email Marketing 52

Modern Restaurant Management

JANUARY 31, 2020

According to a report from Sift: 62 percent are concerned that their interactions with QSRs will lead to some type of fraud, whether it’s stolen payment information, account takeover, hijacked loyalty rewards points, or fake reviews. Ethical Sourcing : Food labels go beyond nutritional information.

2020 480

2020 Loyalty Program 2019 Point of Sale 480

Buzztime Business

DECEMBER 26, 2023

When the ball drops at midnight, you’ll be ready to welcome in 2024…your most successful year yet. Resolution #2 – Bring in More Customers Attracting more patrons is one of your 2024 bar and restaurant goals…right? A Facebook Loyalty Study asked 14,000 adults to describe businesses they like best. Put fun on the menu.

2024 97

2024 Bar Email Marketing Loyalty Program 97

Modern Restaurant Management

APRIL 1, 2025

Nearly half (47 percent) of diners say they engage with loyalty programs at least once a week, up significantly from just 34 percent in 2023. To improve retention, operators are focused on technology that delivers structured onboarding programs, leadership development, and real-time feedback tools.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Mad Mobile

FEBRUARY 22, 2024

47% 47% of operators predict an increased reliance on technology and automation to address labor shortages in their type of restaurants by 2024, including 44% of full-service and 49% of quick-service. trillion in 2024. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

DECEMBER 31, 2019

percent by 2024, and 2020 will be a catalyst year that could drive that number up. Restaurants will likely continue to offer innovative benefits like free or discounted education, or other programs such as our managing partners program, which allows managers to run their own locations. Consumers will crave transparency.

2020 345

2020 Kitchen Safety Consumer Goods Point of Sale 345

Modern Restaurant Management

MARCH 4, 2025

percentage points less than sales growth from the same two-month period in 2024. This edition ranks the top fraud challenges faced by global food delivery and ride-hailing companies in 2024. Here’s the key visit data: Source: Placer.ai Month-over-month sales (+0.1 percent) and transactions (+1.6 percent) also grew.

2025 221

2025 Delivery 2024 Point of Sale 221

Modern Restaurant Management

DECEMBER 18, 2024

As of 2024, over half of U.S. In 2025, we anticipate more restaurant brands will develop their own white-labeled digital wallets in partnership with companies like Ansa to provide customers easy-to-use payments with the added benefit of personalized loyalty incentives. Guest loyalty will be a key trend in 2025.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

NOVEMBER 27, 2024

An 'Out of the Ordinary' Year for Independents 2024 was an “out of the ordinary” year for independent restaurants, according to TouchBistro's 2025 State of Restaurants Report. Bringing Back Brand Loyalty : To keep customers coming back, operators are reframing the idea of value in their loyalty programs.

2025 221

2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

DECEMBER 17, 2024

This is why it’s essential that operators invest in comprehensive training programs and foster a positive work environment. A well-trained, motivated workforce is the cornerstone of exceptional service and high-quality products – two factors that are critical to generating customer loyalty.

2025 419

2025 Back of House Front of House Customer Experience 419

Modern Restaurant Management

NOVEMBER 1, 2024

Voice of the Restaurant Industry Toast's 2024 Voice of the Restaurant Industry some insights and data suggesting a cautiously optimistic outlook: profits are rising, with 63 percent reporting increased margins compared to last year. As consumer searches for malls are declining, restaurants are breathing life back into malls.

2024 221

2024 Point of Sale Mobile Ordering Fast Casual 221