Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9).

2024 492

2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

2024 473

2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

SEPTEMBER 3, 2024

The right restaurant technology is essential to make it all happen. By focusing on key technologies like point-of-sale (POS) systems, local dining businesses can maximize their investments and position themselves for success in a digital-driven industry.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

MAY 24, 2024

This stresses the need for customer retention programs. Thus, loyalty programs are the best ROI-driven strategy for customer retention. This customer loyalty stays strong, negating the changing market landscape. So, let us explore the top strategies to develop customer retention programs.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

MAY 13, 2024

But two non-negotiables have remained strong for diners: convenience and loyalty. The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu. In doing so, they improve the customer experience, which, in turn, increases loyalty.

Pricing 493

Pricing Loyalty Program Mobile Ordering Customer Service 493

Modern Restaurant Management

APRIL 10, 2024

But if last year was any indicator, restaurant operators are on the road to relief in 2024. In 2024, we expect these trends to shape the restaurant sector. In 2024, restaurants should make the dining-out experience worth the price tag. And despite warnings of an imminent recession at the end of 2022, the U.S. Coffee in 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

MARCH 4, 2024

Cracking the Code of Restaurant App Usage, November 2023 ) What Customers Value RMS segmented respondents by generation, and while preferences varied, all ages placed the most value on: Exclusive deals Loyalty-based incentives Customization What They Don’t Value On the other hand, crashes or technical issues ranked as the biggest pet peeve.

Dine-in 493

Dine-in Loyalty Program 2024 2023 493

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. Here are the ways technology is revolutionizing the culinary world through. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

OCTOBER 18, 2024

Technomic’s revised predictions for 2024 revealed a challenging road ahead for the restaurant industry, which has been plagued by rising prices and shifting consumer behavior since the onset of the pandemic. However, 80 percent of brands don’t believe that their current loyalty programs are delivering the satisfaction they desire.

Operations 221

Operations Loyalty Program Fast Casual 2024 221

Modern Restaurant Management

MARCH 13, 2024

This can ultimately lead to lower customer satisfaction and loyalty. Investing in comprehensive training programs is key to meeting these skill requirements. Acknowledging the importance of work-life balance, flexible scheduling, and support for personal commitments is becoming standard practice to improve staff well-being and loyalty.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

JUNE 17, 2024

Despite the bite from inflation, TouchBistro’s 2024 U.S. “A whopping 53 percent of Gen Z told us they engage with a restaurant loyalty program once a week or more often, versus just 22 percent of Boomers who said the same,” said Pendrill.

Operations 473

Operations Loyalty Program Mobile Ordering Consumer Goods 473

Modern Restaurant Management

DECEMBER 20, 2023

Notably, not enough investment in technology and digital transformation. Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs. I can predict that the need for advanced technologies in the restaurant industry will only continue to grow.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

MAY 31, 2024

In terms of loyalty, The Keg Steakhouse and Bar, HuHot Mongolian Grill, Texas Roadhouse, Longhorn Steakhouse, and Cheddar's Scratch Kitchen top the Customer Loyalty Index, underscoring a strong consumer preference for steakhouse brands. FoodTok and friends promote neighborhood discovery.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. I think automation will be the biggest trend of 2024.

2024 508

2024 Online Ordering Website Management 2023 508

Modern Restaurant Management

AUGUST 15, 2024

Invest in Technology The simplest way to reduce labor needs in any business is to use technology to streamline and automate processes. The short-term costs of a comprehensive training program may be high but the investment will pay handsome dividends in the long run.

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

JULY 17, 2024

In the fast-paced world of fast food, integrating Artificial Intelligence (AI) has been a topic of heated discussion, especially with giant brands adopting (…or, ahem, dropping) this new technology to enhance customer experience and operational efficiency.

Customer Experience 470

Customer Experience Customer Service Loyalty Program Technology 470

Modern Restaurant Management

JANUARY 22, 2024

Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. Implement personalized suggestions, loyalty programs, and special incentives to make each diner feel appreciated and understood.

Loyalty Program 453

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 453

Modern Restaurant Management

DECEMBER 26, 2023

In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies. This helped them improve customer relationships, loyalty, satisfaction, and retention. Blockchain technology may play a pivotal role in enhancing supply chain transparency and resilience.

Dietary Restrictions 309

Dietary Restrictions Food Safety Food Supply Food Truck 309

Modern Restaurant Management

DECEMBER 2, 2019

With data showing that 65 percent of gift card recipients spend approximately 38 percent more than the face value of their cards, restaurant brands should be taking action to optimize their gift card programs for the holiday season. This attitude has shifted, however, particularly with the advent of smartphone technology.

Point of Sale 341

Point of Sale Email Marketing Loyalty Program Mobile Ordering 341

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Like most new technology, it takes time for society to adapt and recognize its benefits.

2023 294

2023 Front of House Customer Experience Customer Service 294

7 Shifts

JUNE 16, 2024

Best restaurant marketing ideas for 2024 Here are some of the proven and tested restaurant marketing ideas you can try in 2024: Offer your customers rewards using loyalty programs 47% of diners in loyalty programs say they use their memberships a couple of times monthly, and 32% use them several times weekly.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

SpotOn

JUNE 17, 2024

Operators plan to increase direct online ordering capabilities in 2024 to take control of takeout profits Tech plays a vital role in increasing earning potential for staff, promoting retention Kiosks provide faster service, resulting in more transactions and higher check averages SAN FRANCISCO, Calif.,

Technology 111

Technology Operations Point of Sale Online Ordering 111

Modern Restaurant Management

SEPTEMBER 27, 2024

This finding from Expert Market’s 2024 F&B Industry Report sheds light on a clear culinary gap within the industry's workforce. This might include offering competitive compensation packages, enhancing workplace culture, and leveraging technology that allows for more efficient hiring processes. percent for QSR restaurants.

Food Truck 251

Food Truck Fast Casual 2024 Food 251

SpotOn

JULY 1, 2024

SAN FRANCISCO — July 1, 2024— SpotOn , the top-rated software and payments partner for restaurants, announced today that it has been added to the U.S. Foods CHECK Business Tools program.

Technology 116

Technology Loyalty Program Point of Sale Cash Management 116

Chowly

FEBRUARY 23, 2024

Entering 2024 brings uncertainty but holds hope for growth. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Consumers play a crucial role in 2024, with expectations of lower interest rates and controlled inflation.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

The Rail

AUGUST 8, 2024

With rising costs and shrinking profit margins, it’s essential to leverage technology to enhance efficiency, reduce costs, and boost revenue. A payment processor with advanced features like customer profiles, integrations, and loyalty program functionality can help you build stronger, and more profitable, relationships with your patrons.

Loyalty Program 130

Loyalty Program Website Management Social Media Online Ordering 130

ChowNow

MARCH 17, 2021

91% of restaurants are looking to kitchen automation technology to help streamline their operations in 2021. 42% of restaurants plan to invest in customer loyalty programs. Digital sales will account for more than half of limited-service and quick-service sales by 2024. Constant Contact ). 45% have downloaded two or more.

Mobile Ordering 195

Mobile Ordering Download Online Ordering Loyalty Program 195

Black Box Intelligence

FEBRUARY 12, 2025

For example, menu design, loyalty programs, operational efficiencies, and improved guest experiences. Rather but builds long-term loyalty and increases profitability. The Role of Promotions vs. Everyday Value Short-term discounts can drive transactions, but they dont always build long-term loyalty.

Pricing 52

Pricing Loyalty Program 2025 Consumer Goods 52

Rocket Fuel

JANUARY 7, 2025

In 2024, we saw these applications move from the drawing board to the laboratory. The first applications of this technology are already in play, and I expect it to expand as quickly as brands can deploy the infrastructure. AI as a Strategic Planner: Today, every decision in a QSR is a technology decision.

2025 52

2025 Innovation Customer Service Loyalty Program 52

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchising 471

Franchising Franchise Food Fast Casual 471

The Restaurant Times

FEBRUARY 16, 2021

Technology and automation, once considered an additional expense, has now become a necessity in the F&B industry. Technology and automation have helped restaurants transform in the way how they operate and thrive in the new connected and contactless era. 6 Technology Trends For Restaurants In 2021. Contactless Payments.

Technology 98

Technology Mobile Ordering Online Ordering Cash Management 98

Mad Mobile

JUNE 26, 2024

Customer loyalty is essential to running a successful business. A strong customer loyalty program should utilize the three Rs: Rewards, relevance, and recognition. But customers also want to feel recognized, and your restaurant loyalty program can provide the acknowledgement they crave.

Loyalty Program 40

Loyalty Program Operations Customer Experience Point of Sale 40

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation.

2024 52

2024 Technology Menu Mobile Ordering 52

Bingage

APRIL 14, 2021

Then being a restaurant owner, why wouldn’t you prefer the latest restaurant technology for the business’s smooth operation & long-term growth. To be updated and evolv e the latest technology, POS software is being designed for this purpose. Everything is now digitalised! What is Restaurant POS software?

POS 97

POS Online Ordering Loyalty Program Point of Sale 97