Modern Restaurant Management

JANUARY 15, 2025

The restaurant industry continued to grow in 2024 with sales forecasted to top $1 trillion for the first time in history, according to the National Restaurant Association’s 2024 State of the Restaurant Industry report. Technology exists that can help make this task a breeze.

Audits 221

Audits Restaurant Law 2024 Customer Experience 221

Modern Restaurant Management

APRIL 10, 2024

But if last year was any indicator, restaurant operators are on the road to relief in 2024. According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales. In 2024, we expect these trends to shape the restaurant sector.

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2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

SEPTEMBER 3, 2024

The right restaurant technology is essential to make it all happen. By focusing on key technologies like point-of-sale (POS) systems, local dining businesses can maximize their investments and position themselves for success in a digital-driven industry.

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Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

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2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

JUNE 28, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on the impact of California's minimum wage, customer satisfaction, AI use in restaurants, popular cocktails and bathroom readiness. Early Impact of California's Minimum Wage A new edition of The Anchor from Placer.ai, written by R.J.

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2024 Mobile Ordering White Paper Customer Service 294

Modern Restaurant Management

DECEMBER 28, 2023

In a world marked by technological progress, artificial intelligence (AI) emerges as a game changer. According to Business Insider , 60 percent of restaurants who implemented AI technology say it's critical in improving their supply chain process. But AI powered technologies are not limited to kitchen operations.

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2024 Dietary Restrictions Customer Experience Customer Service 309

Modern Restaurant Management

JULY 22, 2024

According to the National Restaurant Association, operators’ 2024 sales should exceed $1 trillion. percent for the 12 months ending in May 2024 , highlighting the pressing need for energy management solutions. During one recent June day, almost 120 million people across multiple states were subject to heat advisories.

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Equipment 2024 Point of Sale Food Truck 493

Modern Restaurant Management

OCTOBER 1, 2024

With today’s technology, bar and lounge operators can have the best of both worlds. It empowers bartenders to take a more proactive role in the overall dining experience, which can help with higher customer satisfaction and potentially increased sales. ” But these questions don't require an either-or answer.

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Bar Operations Back of House Front of House 449

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Late Night Snacking : with the rise of trends like girl dinner this year, 2024 will be the year of late night snacking, with more consumers ordering delivery for food during late night hours.

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2024 2023 Food Order 2013 474

Modern Restaurant Management

MAY 24, 2024

It increases the restaurant sales and builds a loyal customer base. Hence, we need to understand the key aspects of developing a loyalty program to increase restaurant sales and explore the ways that can be adopted. How can you keep customers returning to your restaurant when so many choices exist?

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Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

DECEMBER 20, 2023

Notably, not enough investment in technology and digital transformation. As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence. . Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Here are some of their insights.

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2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

APRIL 3, 2024

Statista’s market insights forecast the global cost of cybercrime will increase from $9.22T in 2024 to $13.82T in 2028. And though many AI-driven breaches have targeted big companies, a vulnerability discovered within a smaller, connected organization, such as a franchisee, can offer an easy entry point for intruders.

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Email Marketing Small Business Point of Sale Franchise 512

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. Here are the ways technology is revolutionizing the culinary world through. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

OCTOBER 18, 2024

Technomic’s revised predictions for 2024 revealed a challenging road ahead for the restaurant industry, which has been plagued by rising prices and shifting consumer behavior since the onset of the pandemic. percent sales increase by 1.5 percentage points to 3.8 percent sales increase by 1.5 percentage points to 3.8

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Operations Loyalty Program Fast Casual 2024 221

Modern Restaurant Management

AUGUST 15, 2024

Invest in Technology The simplest way to reduce labor needs in any business is to use technology to streamline and automate processes. These options also offer contactless payment solutions and integrated point-of-sale systems which can track sales and eliminate the need for manual cashiering.

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

MAY 31, 2024

Sixty-three percent of adults have worked in the restaurant industry at some point in their lives. Sixty-three percent of adults have worked in the restaurant industry at some point in their lives. This is the first time on record that demand has reached this level two summers in a row.

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Online Ordering Ordering Hiring 2024 391

SpotOn

JULY 9, 2024

The 2024 Summer G2 Restaurant Grid places SpotOn Restaurant as number 3 out of 27 competitors, demonstrating its superior performance and customer satisfaction. Last week, SpotOn became the newest addition to the US Foods® CHECK® Business Tools Program, bringing restaurants the technology they need with a personal touch.

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Point of Sale 2024 Email Marketing POS 115

Modern Restaurant Management

DECEMBER 2, 2019

This attitude has shifted, however, particularly with the advent of smartphone technology. Global e-gift card sales are expected to reach $300 billion in 2019 , with most of those sales occurring during the fourth quarter, and customers who opt to purchase gift cards will spend an average of $44.83

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Point of Sale Email Marketing Loyalty Program Mobile Ordering 341

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. Other top research lists how impactful the Super Bowl was for restaurants, the state of gift cards and top pizza cities. million by the end of 2023.

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2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

JUNE 17, 2024

” Those words from Katherine Pendrill, Senior Manager, Content Marketing at TouchBistro, should be quite telling for restaurant operators as they point out the opportunity that exists to reach a valuable audience. .” Despite the bite from inflation, TouchBistro’s 2024 U.S. average of 39 percent across all age groups.

Operations 473

Operations Loyalty Program Mobile Ordering Consumer Goods 473

SpotOn

DECEMBER 3, 2024

SAN FRANCISCO — December 3, 2024 — As the restaurant industry continues to face mounting pressures from rising costs, shifting consumer behaviors and sentiment, and the growing complexity of technology, SpotOn , a leading restaurant software and payments provider, reveals its 2025 predictions for independent restaurants.

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2025 Point of Sale Technology 2024 98

Modern Restaurant Management

SEPTEMBER 27, 2024

This finding from Expert Market’s 2024 F&B Industry Report sheds light on a clear culinary gap within the industry's workforce. This might include offering competitive compensation packages, enhancing workplace culture, and leveraging technology that allows for more efficient hiring processes.

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Food Truck Fast Casual 2024 Food 251

Modern Restaurant Management

MARCH 8, 2024

According to the Qu 2024 State of Digital Report , QSR and FC restaurant guests can expect to see more kiosks in stores this year, as well as new mobile apps, and voice AI on the phone and in the drive-thru, which all topped the list of new ordering channels planned for 2024. Total tips averaged 18.9 Tips on Sundays averaged 18.73

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Catering 2024 2023 Guest Recovery 251

7 Shifts

JUNE 16, 2024

Set measurable goals: Establish specific and clear objectives, such as increasing sales, growing your social media presence, or garnering positive online reviews. Aside from stamps or stickers, a points system could also work well. In 2020, the number of establishments in the food and beverage industry was estimated to be 23.1

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Marketing 2024 Email Marketing Social Media 195

SpotOn

JUNE 17, 2024

Operators plan to increase direct online ordering capabilities in 2024 to take control of takeout profits Tech plays a vital role in increasing earning potential for staff, promoting retention Kiosks provide faster service, resulting in more transactions and higher check averages SAN FRANCISCO, Calif.,

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Technology Operations Point of Sale Online Ordering 111

Modern Restaurant Management

DECEMBER 19, 2023

We are also confident in our small-footprint concept that we’ve mastered over the last 35 years, and believe it positions us well when it comes to real estate site selection, which can be a true pain point for companies. Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry.

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2023 Front of House Customer Experience Customer Service 294

EATER

APRIL 10, 2024

It’s the same selling point as the early days of delivery app Caviar, when it offered a premium product — takeout from higher-end restaurants — in a marketplace that’s otherwise about unlimited options, not curation. It’s called Bankside, with a menu that includes peel-and-eat shrimp, clam chowder, crispy cod sandwiches, and a lobster roll.

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Delivery Cash Management Point of Sale Back of House 356

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

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Franchise Franchising Food Fast Casual 471

SpotOn

MAY 22, 2024

Besides Chicago-style hot dogs, here’s what’s on my mind after the 2024 National Restaurant Show.   The best way to incorporate AI is to evaluate the solutions our operators already have, and use, and consider how they can be improved by this new technology. The same goes for the legacy point-of-sale system.

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2024 Point of Sale Tip Distribution Email Marketing 111

Chowly

FEBRUARY 23, 2024

Entering 2024 brings uncertainty but holds hope for growth. Consumers play a crucial role in 2024, with expectations of lower interest rates and controlled inflation. While restaurant sales are predicted to rise in 2024, high operational costs will limit profit margins. Job opportunities expanded, with over 2.6

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2024 Loyalty Program 2023 Point of Sale 96

SpotOn

JULY 1, 2024

SAN FRANCISCO — July 1, 2024— SpotOn , the top-rated software and payments partner for restaurants, announced today that it has been added to the U.S. This program provides foodservice operators with a growing suite of technology solutions designed to drive traffic, simplify staffing, and modernize operations.

Technology 116

Technology Loyalty Program Point of Sale Cash Management 116

SpotOn

MARCH 19, 2024

March 19, 2024 —  SpotOn , the top-rated software and payments partner for restaurants and small businesses, has been named to Fast Company’s prestigious list of the Most Innovative Companies for 2024. SAN FRANCISCO, Calif., The three new devices, a 15.6” ” Station, 10” Station, and 6.5”

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2024 Innovation Email Marketing Point of Sale 98

Lavu

MARCH 7, 2025

effective March 31, 2024) introduced stricter encryption and anti-phishing measures. took effect on March 31, 2024, new measures like stronger encryption standards and anti-phishing protections were introduced. took effect on March 31, 2024, new measures like stronger encryption standards and anti-phishing protections were introduced.

POS 78

POS Guest Recovery Document Audits 78

Delaget

JANUARY 8, 2025

New Hartford, NY January 2, 2025 PAR Technology Corporation (NYSE: PAR) (PAR Technology or PAR), a global foodservice technology company, today announced its acquisition of Delaget, LLC (Delaget), a leading provider of restaurant analytics and business intelligence solutions. The transaction closed on December 31, 2024.

Technology 52

Technology 2025 Cash Management 2001 52

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. At the forefront of this achievement is the POS software, a pivotal technology that has transformed how bars operate.

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POS Bar Point of Sale Front of House 166

SpotOn

MAY 3, 2024

The 2024 National Restaurant Association Show is at McCormick Place , 2301 S. King Drive, Chicago, IL  60616 , Saturday, May 18, 2024 – Tuesday, May 21, 2024. So, if you want to get the most out of it, you've got to plan ahead. We'll help you do that. But first, let's get some basics out of the way.

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2024 2023 Food Supply Hotels 98

Qu

MARCH 28, 2025

In December 2024, technology leaders from various industries gathered at Amazon’s premier conference, AWS Re:Invent, where Qus CEO participated in a panel discussion. This marked a significant milestone, as the restaurant industrytraditionally underrepresented at such eventsemerged as a focal point of technological innovation.

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Fast Casual Technology Point of Sale Mobile Ordering 52