Modern Restaurant Management

MARCH 11, 2025

We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyalty program to keep customers engaged. Consumer behavior shifted rapidly towards online ordering and contactless payments, making these technologies essential for survival. Innovate or die was the new mantra.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Modern Restaurant Management

SEPTEMBER 3, 2024

The right restaurant technology is essential to make it all happen. By focusing on key technologies like point-of-sale (POS) systems, local dining businesses can maximize their investments and position themselves for success in a digital-driven industry.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

APRIL 10, 2024

But if last year was any indicator, restaurant operators are on the road to relief in 2024. In 2024, we expect these trends to shape the restaurant sector. In 2024, restaurants should make the dining-out experience worth the price tag. And despite warnings of an imminent recession at the end of 2022, the U.S. Coffee in 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. I think automation will be the biggest trend of 2024.

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2024 Online Ordering Website Management Email Marketing 508

Modern Restaurant Management

SEPTEMBER 30, 2024

At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. Technology is one way to make this happen. Data shows that order accuracy , fueled by improving technology, received top marks from satisfied consumers.

2025 450

2025 Fast Casual Food Customer Experience 450

Lavu

NOVEMBER 29, 2024

Accessibility in digital menus is no longer optional – it’s a legal requirement in 2024 under the ADA. Related video from YouTube 2024 Accessibility Standards for Digital Menus The 2024 updates focus on making digital menus more inclusive and easier to use. adults with disabilities. These standards align with WCAG 2.1

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2024 Mobile Ordering Online Ordering Customer Service 78

Modern Restaurant Management

OCTOBER 1, 2024

With today’s technology, bar and lounge operators can have the best of both worlds. According to a 2024 Toast survey, one of the biggest challenges for restaurant operators is managing the administrative aspects of their business, from juggling multiple service channels and locations to effectively leveraging guest data.

Bar 449

Bar Operations Back of House Front of House 449

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. Here are the ways technology is revolutionizing the culinary world through. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

OCTOBER 9, 2023

Insights from transactional POS data specific to locations and customer segments can help operators assess where item sensitivities are low or high, indicating which items might have further pricing opportunities and which don’t. Combined, this approach will undoubtedly help restaurants enter 2024 stronger.

Pricing 482

Pricing 2023 2019 2022 482

Modern Restaurant Management

DECEMBER 20, 2023

Notably, not enough investment in technology and digital transformation. Simultaneously, economic challenges have placed increased financial scrutiny on brands, compelling them to reevaluate their loyalty technology as a whole with a focus on how to do while ensuring smooth transition for guests.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

DECEMBER 12, 2022

Mastercard states that as of 2024, there will be no requirement for issuers to include a Magstripe strip on new cards. The two main mitigations for restaurants are simple: Invest in the POS technology to take Chip and Pin and Contactless payments. However, they’re not being entirely phased out until 2033.

Customer Service 547

Customer Service Presentation Food Order Online Ordering 547

Modern Restaurant Management

APRIL 3, 2024

Statista’s market insights forecast the global cost of cybercrime will increase from $9.22T in 2024 to $13.82T in 2028. Restaurant technologies are prime targets for cybercriminals. The average cost of a data breach in 2023 was almost $4.5 million, a figure that’s more than 15% higher than just three years prior.

Email Marketing 512

Email Marketing Small Business Point of Sale Franchise 512

SpotOn

APRIL 1, 2025

Empower servers to sell more with handhelds The outside area is further from the kitchen and the POS, which means a server on the patio has to do a lot more running around to keep tables happy. A handheld POS can help. It's a portable POS device that fits in an apron and lets servers take orders and payments at the table.

Seating 95

Seating Outdoor POS 2024 95

Modern Restaurant Management

DECEMBER 21, 2023

In 2023, we saw sellers increasing throughput utilizing the “experience creates consumption” strategy and we predict an increase in draft program profitability in 2024 as more on-premise professionals embrace the needs of the highly coveted craft beverage loyalists.

2023 309

2023 Insurance Employee Relations 2024 309

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. At the forefront of this achievement is the POS software, a pivotal technology that has transformed how bars operate.

POS 166

POS Bar Point of Sale Front of House 166

Lavu

MARCH 7, 2025

effective March 31, 2024) introduced stricter encryption and anti-phishing measures. Tools like cloud-based POS systems simplify the process by automating updates and securing payment data. took effect on March 31, 2024, new measures like stronger encryption standards and anti-phishing protections were introduced.

POS 78

POS Guest Recovery Document Audits 78

Modern Restaurant Management

DECEMBER 2, 2019

This attitude has shifted, however, particularly with the advent of smartphone technology. By 2024, global digital gift card sales are projected to hit $698.2 Starbucks, for example, rewards users who order through the brand’s mobile app, while brands such as DSW have a points system seamlessly integrated into their POS systems.

Point of Sale 341

Point of Sale Email Marketing Loyalty Program Mobile Ordering 341

SpotOn

JULY 9, 2024

Among the newly recognized "Big 4" cloud-based POS systems for restaurants—Toast, Square, Clover, and SpotOn—SpotOn is the undisputed leader in Quality of Support and Ease of Use. “Our clients are at the heart of everything we do, and their success is our success.

Point of Sale 115

Point of Sale 2024 Email Marketing POS 115

Modern Restaurant Management

DECEMBER 31, 2019

We believe we will continue to see improvements in business models and technology that will advance the delivery experience for target audiences including logistics, restaurants and especially the consumer. 2020 will be a year for significant changes in the restaurant and restaurant technology industry. Buck Jordan, CEO Miso Robotics.

2020 345

2020 Kitchen Safety Consumer Goods Point of Sale 345

Bingage

APRIL 14, 2021

Then being a restaurant owner, why wouldn’t you prefer the latest restaurant technology for the business’s smooth operation & long-term growth. POS Systems has changed the pattern of how the restaurant industry works. To be updated and evolv e the latest technology, POS software is being designed for this purpose.

POS 97

POS Online Ordering Loyalty Program Point of Sale 97

7 Shifts

JUNE 16, 2024

Best restaurant marketing ideas for 2024 Here are some of the proven and tested restaurant marketing ideas you can try in 2024: Offer your customers rewards using loyalty programs 47% of diners in loyalty programs say they use their memberships a couple of times monthly, and 32% use them several times weekly. billion by 2026.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

BNG Point of Sale

OCTOBER 15, 2021

Mobile POS For Retail. What Is A Mobile POS System For Retail? A mobile point of sale is a system in which POS software is installed on handheld, mobile devices, such as an iPad or Android tablet or smartphone. mPOS technology provides several advantages to store owners, managers, sales employees and customers.

Retail 98

Retail POS Point of Sale Mobile Ordering 98

SpotOn

MAY 3, 2024

The 2024 National Restaurant Association Show is at McCormick Place , 2301 S. King Drive, Chicago, IL  60616 , Saturday, May 18, 2024 – Tuesday, May 21, 2024. Maybe you need to focus on upgrading your restaurant POS and meeting suppliers. But first, let's get some basics out of the way.

2024 98

2024 2023 Food Supply Hotels 98

SpotOn

JULY 1, 2024

SAN FRANCISCO — July 1, 2024— SpotOn , the top-rated software and payments partner for restaurants, announced today that it has been added to the U.S. This program provides foodservice operators with a growing suite of technology solutions designed to drive traffic, simplify staffing, and modernize operations.

Technology 116

Technology Loyalty Program Point of Sale Cash Management 116

MBB Hospitality

DECEMBER 22, 2024

The way consumers interact with restaurants has changed significantly in recent years, driven by technological advancements and shifting customer expectations. is projected to reach $353 billion by 2024, fueled by increased smartphone usage and consumer demand for convenience. Restaurant consulting professionals can assist with: 1.

Online Ordering 52

Online Ordering Ordering Front of House Customer Service 52

Qu

NOVEMBER 25, 2024

At Qu, we believe technology should do more than keep your restaurant running—it should propel your business beyond. This creates significant barriers for guests with disabilities, limiting their ability to interact with the technology and access services. 2024, October 11). Article sources: (1) Hospitality Tech.

Online Ordering 52

Online Ordering Mobile Ordering Front of House Food Order 52

The Restaurant Times

FEBRUARY 16, 2021

Technology and automation, once considered an additional expense, has now become a necessity in the F&B industry. Technology and automation have helped restaurants transform in the way how they operate and thrive in the new connected and contactless era. 6 Technology Trends For Restaurants In 2021. Contactless Payments.

Technology 98

Technology Mobile Ordering Online Ordering Cash Management 98

Qu

OCTOBER 17, 2024

And the biggest bottleneck in fulfilling that promise— outdated kitchen technology resulting in sub-optimized kitchen operations. This technology reduces mistakes in order preparation, which is crucial for maintaining guest satisfaction and loyalty. billion in 2024 from USD 6.08 It’s truly a no-brainer investment!

Food Order 52

Food Order Waste Technology BOH 52

Qu

NOVEMBER 25, 2024

And today, the biggest bottleneck in fulfilling that promise is outdated kitchen technology. Holistic, well-integrated kitchen technology reduces mistakes in order preparation, which is crucial for maintaining guest satisfaction and loyalty. billion in 2024 from USD 6.08 With all these benefits, it’s no wonder that the U.S.

Food Order 52

Food Order Waste Technology BOH 52

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation.

2024 52

2024 Technology Menu Mobile Ordering 52

SpotOn

DECEMBER 30, 2024

At the beginning of 2024, the NRA reported that 73% of operators expected profit to be less or the same over the year, with 38% saying they didn't make any profit in 2023. You should be able to find this data in your POS reporting. Look in your POS reporting for hourly labor and check your books for the others. Labor costs.

Operations 52

Operations Loyalty Program Online Ordering Fast Casual 52

Qu

MARCH 28, 2025

In December 2024, technology leaders from various industries gathered at Amazon’s premier conference, AWS Re:Invent, where Qus CEO participated in a panel discussion. This marked a significant milestone, as the restaurant industrytraditionally underrepresented at such eventsemerged as a focal point of technological innovation.

Fast Casual 52

Fast Casual Technology Point of Sale Mobile Ordering 52

The Restaurant Times

JANUARY 26, 2023

A traditional point of sale (POS) used to be a restaurant billing software that processed orders and produced receipts. But as cloud technology developed, the basic POS system transformed into a full-fledged restaurant management system. This adds a layer of complexity to POS systems. Read along!

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POS 2023 Loyalty Program Point of Sale 59

Rocket Fuel

FEBRUARY 19, 2025

Traffic to QSRs fell nearly 2% through October of 2024 according to data from Circana. High wait times might get you paused for a bit, while POS webhook issues mean a longer time out. Identify restaurants with the highest downtime rates or any instance of POS webhook issues. Last year was a tough one for all restaurant brands.

Delivery 52

Delivery Customer Experience Point of Sale POS 52

SpotOn

MAY 14, 2024

When it comes to different POS systems, you’ve most likely heard of SpotOn mentioned alongside Shift4’s SkyTab POS, Toast , Clover , Square , and others. About SpotOn Restaurant POS SpotOn's point-of-sale offers plenty of payment options for various restaurant types.

POS 52

POS Point of Sale Customer Service Online Ordering 52

Mad Mobile

MAY 29, 2024

At our booth, we proudly showcased our latest innovations, including the all-new CAKE POS, our new mobile POS device, and other essential restaurant technologies. We demonstrated our CAKE technology to a wide audience, from customers and competitors to other interested parties. This year’s show was truly unforgettable.

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2024 Mobile Ordering POS Reservations 45