Modern Restaurant Management

DECEMBER 17, 2024

– Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020. After a challenging 2024, it’s promising to see restaurant operators looking ahead to 2025 with optimism.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

7 Shifts

OCTOBER 1, 2024

From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. From improving reservations and service to prioritizing cleanliness and accessibility, you can create a truly exceptional dining experience for all your guests.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

DECEMBER 4, 2024

The main reasons for choosing a restaurant during the holiday season include the quality of food, high standards of customer service, and the desire for a seamless reservation process. "Heading The study was in-field in Sept-Oct 2024. Additionally, a quarter of people are planning corporate events at restaurants.

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

MARCH 20, 2024

Scaling and Attracting Investors To effectively scale a multi-unit restaurant business in 2024, courting investors is often necessary. From attracting investors to prioritizing repeatable unit economics, there has never been a more crucial time to be disciplined during the growth phase of building a restaurant.

2024 450

2024 Cash Management Food Sustainability 450

Modern Restaurant Management

FEBRUARY 14, 2025

For instance, a restaurant can integrate reservation systems, table management, post-sale analytics and payments into a single platform. In retail, online and physical environments are merging into a seamless, omnichannel experience, where a customer may browse items online, reserve them, and complete the purchase in-store.

2025 275

2025 Sustainability Transportation Travel 275

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Late Night Snacking : with the rise of trends like girl dinner this year, 2024 will be the year of late night snacking, with more consumers ordering delivery for food during late night hours.

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2024 2023 Food Order 2013 474

Modern Restaurant Management

DECEMBER 27, 2023

restaurant industry will continue to shake off the aftereffects of the pandemic in 2024, but that doesn’t mean the challenges that remain are easily dispelled. Even though cooling inflation is a positive, it’s still running ahead of the Federal Reserve’s 2 percent target and has not yet resulted in relief on costs.

2024 294

2024 Insurance Recruiting Restaurant Law 294

Modern Restaurant Management

DECEMBER 28, 2023

2024 AI Predictions As we enter the year 2024, the restaurant industry is on the brink of changes driven by AI that go beyond what is ordinary. The AI-Infused Dining Experience of 2024 Restaurant goers will look for an enhanced dining experience. Here are five predictions that will shape how restaurants use AI.

2024 309

2024 Dietary Restrictions Customer Experience Customer Service 309

Modern Restaurant Management

APRIL 9, 2025

Unsurprisingly, compliance ranked as one of restaurants’ biggest operational challenges in 2024. Non-compliance burdens restaurants with hefty fines, lawsuits, and reputational damage, and as diners become increasingly selective about where they eat, restaurants simply can’t afford the risk.

Restaurant Law 251

Restaurant Law Employee Relations Food Safety Training 251

Modern Restaurant Management

JANUARY 31, 2025

1 Squad Goals : OpenTable data revealed a 34 percent increase in parties of more than six on Galentine’s Day (February 13) in 2024, compared to the previous year.2 1 Last Minute Planners, We Got You : Last year, 28 percent of Valentine’s Day reservations were made within 48 hours of dining.3 percent during Q4.

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. I think automation will be the biggest trend of 2024.

2024 508

2024 Online Ordering Website Management Email Marketing 508

EATER

NOVEMBER 25, 2024

Reserve the rest of the beaten egg and put the half-­ assembled pie back into the refrigerator. Copyright © 2024 by Sonoko Sakai. All rights reserved. Photographs by Rick Poon, copyright © 2024. Place it on a baking sheet lined with parchment paper and spread the cooked and chilled apples on top, leaving a ½ inch (1.25

White Paper 280

White Paper 2024 Back of House Reservations 280

7 Shifts

OCTOBER 22, 2024

With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. To do so, you must have an optimized website and engaging social media profiles.

Book 195

Book Marketing Email Marketing Social Media 195

EATER

JUNE 21, 2024

What you need to know about the state of the reservations systems today Tock is changing hands yet again: The reservations system founded by restaurateur Nick Kokonas in 2014 has been acquired by American Express for $400 million, the financial services company announced today.

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Reservations 2014 2024 2004 242

Modern Restaurant Management

FEBRUARY 14, 2024

Charging guests for booking a reservation that they don’t show up for is becoming more popular. Let’s start with the reservation charge. For now, I have recommended to my clients to only utilize the reservation charge during holidays (Mother’s Day, Christmas, New Years, Easter, etc.).

Reservations 474

Reservations Fine Dining Pricing 2024 474

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Reskilling the Crew Restaurants are recognizing the need to enhance certain critical skills within their teams.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

EATER

OCTOBER 24, 2024

This historic baked good, and @oldworldlevain owner Susannah Gebhert and baker @maia_sur's campaign with it to "Make America Cake Again," has garnered national and international attention, deservedly so.

2016 329

2016 Reference 2024 Government 329

7 Shifts

MAY 31, 2024

For example, if a certain customer has to make last-minute reservations for tomorrow. billion social media users as of April 2024, restaurants that take advantage of various social media platforms are reaching a wider customer base than ever. It is also included in the Top 100 Best Software Awards of 2024. With over 5.07

2024 221

2024 Marketing Email Marketing SEO 221

7 Shifts

JULY 25, 2024

With an expected annual growth rate of 4.57% from 2024 to 2029, meal kits provide an opportunity to increase revenue and reach more customers. In fact, 93% of diners said they are more willing to make a reservation at a restaurant that offers special events, and 61% are more willing to pay a higher price for a special event menu.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

Modern Restaurant Management

SEPTEMBER 27, 2024

This finding from Expert Market’s 2024 F&B Industry Report sheds light on a clear culinary gap within the industry's workforce. This insight seems unsurprising, considering that data from April 2024 revealed 43 percent of small business owners in the US were unable to pay their full rent on time.

Food Truck 251

Food Truck Fast Casual 2024 Food 251

Modern Restaurant Management

JULY 17, 2024

Despite some reservations, especially among older adults, AI-enabled video technology has great potential to improve the drive-thru experience.

Customer Experience 470

Customer Experience Customer Service Loyalty Program Technology 470

Modern Restaurant Management

MAY 24, 2024

You can use feedback forms, check your monthly sales report, analyze the reservations made, and even work on the order history. Try to integrate a digital platform or mobile app that can allow customers to track their rewards, receive personalized offers, and make reservations or orders. It is not just about implementing a strategy.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

EATER

SEPTEMBER 26, 2024

So when I took my partner to a well-loved (and pricey) restaurant in the heart of Los Angeles’s arts district for his birthday — a neighborhood known for some of the most sought-after reservations in the city — I was excited for whatever treat the place had up their sleeve. The button, however, sets up the patron with an expectation.

Loyalty Program 318

Loyalty Program Reservations Specials Customer Experience 318

Modern Restaurant Management

JULY 23, 2024

Restaurants are already becoming more technologically forward, from interactive QR code menus to tap-to-order kiosks to reservation apps like OpenTable. According to a study from Hospitality Technology, 78 percent of restaurant IT budgets will increase in 2024.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

EATER

SEPTEMBER 18, 2024

It feels quaint to call something “rude” in 2024, as if every callout of a social transgression needs to have some loftier justification. When making a reservation, you consent to being a part of the business of the restaurant, paying what’s necessary and acting in a way that doesn’t disrupt those around you. I cannot abide by this.

Social Media 345

Social Media Influencer 2024 Document 345

7 Shifts

JUNE 16, 2024

Best restaurant marketing ideas for 2024 Here are some of the proven and tested restaurant marketing ideas you can try in 2024: Offer your customers rewards using loyalty programs 47% of diners in loyalty programs say they use their memberships a couple of times monthly, and 32% use them several times weekly. billion by 2026.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Modern Restaurant Management

JANUARY 22, 2024

It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations. Use technology, reservation platforms, and customer reviews to ensure that everyone is in constant communication and that problems are resolved quickly. People want service that is quick, easy, and hassle-free.

Loyalty Program 453

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 453

SpotOn

APRIL 1, 2025

Restaurants using handheld devices experience a 15% improvement in labor efficiency. * *State of the Industry Report, National Restaurant Association, 2024 A server can even fire drinks before taking the food order, and oftentimes, an expo will bring them before the server has left the table. This adds up as the waitlist grows.

Seating 98

Seating Outdoor POS 2024 98

7 Shifts

SEPTEMBER 16, 2024

In Q2 of 2024, revenue for restaurants fell by 9%, marking the first decline since Q4 of 2022. This includes handing over keys, updating security codes, and granting access to any online accounts or platforms, such as point-of-sale systems, social media accounts, or reservation software.

2024 195

2024 Document Point of Sale Cash Management 195

7 Shifts

AUGUST 16, 2024

As of 2024, they make around $26.42 As a host, you learn to manage reservations and seating arrangements, while a line cook position gives you insight into kitchen operations. Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers.

Management 195

Management Management 2024 Leadership 195

Modern Restaurant Management

SEPTEMBER 24, 2024

Copyright © 2024 John Wiley & Sons, Inc. All rights reserved. .” Adapted with permission by the publisher, Wiley, from The Mac & Cheese Millionaire: Building a Better Business by Thinking Outside the Box by Erin Wade. This book is available wherever books and eBooks are sold.

Communication 437

Communication Point of Sale Book Customer Experience 437

EATER

FEBRUARY 14, 2025

We reserved Sunday nights to cook a more involved meal together. At some of the places that we go, we might end up spending $200 or $300 on dinner, or reservations might not be available for months. Ive been seeing R and S since early 2024. I tend to reserve special date night for someone I genuinely really, really like.

Back of House 184

Back of House Take-out Specials Reservations 184

Chowly

FEBRUARY 23, 2024

The economy defied expectations, avoiding a downturn, thanks to successful efforts by the Federal Reserve. Entering 2024 brings uncertainty but holds hope for growth. Consumers play a crucial role in 2024, with expectations of lower interest rates and controlled inflation. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

EATER

JULY 19, 2024

Instead, the chef has also been busy appearing on our television screens (perhaps a hint of what’s to come in his post-Noma era).

Influencer 317

Influencer Transportation 2024 Small Business 317

The Eat Restaurant

APRIL 29, 2024

Managing various payment and reservation systems simultaneously is far from ideal, often leading to lost revenue, wasted time, and frustrated customers due to double entries and manual transactions. I ntegrated reservation systems like Eat App, with secure payment solutions can be a game-changer for restaurants.

2024 78

2024 Reservations Waste Operations 78

7 Shifts

AUGUST 26, 2024

With the right strategies, you can easily attract diners searching for restaurants like yours in your local area and get more reservations and takeout orders. Why restaurants should still use Google Ads in 2024 While organic traffic is important, relying on it alone can take time and might not always give you the results you need right away.

Customer Service 195

Customer Service Seasonal Menu Website Management Online Ordering 195

Perfect Daily Grind

APRIL 27, 2023

The increase in exports was largely attributed to exporters shipping reserve warehouse stocks to capitalise on higher robusta prices. The event will run in addition to WoC Dubai from 21 to 23 January 2024, as well as the main European event in June 2024. WoC Busan will also host the 2024 World Barista Championship.

2024 107

2024 Events 2023 Franchising 107