Culinary Cues

NOVEMBER 17, 2024

Approaching the design of a menu should be a complicated process because it defines the restaurant and the chef. Every other aspect of the restaurant operation will, or at least should, stem from the proper design of the menu and its components. The menu will determine how the dining room will look and feel, how you will advertise and through which mediums, the experience of the line cooks you hire, your training program, which vendors you choose, the equipment you will need, the wine list, pric

Presentation 278

Presentation Point of Sale Customer Service Menu 278

Modern Restaurant Management

NOVEMBER 19, 2024

Across the globe, and largely amongst younger age groups, more and more people are choosing to go out to eat by themselves. Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news.

Customer Experience 180

Customer Experience Fine Dining Seating Catering 180

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration.

Leadership 195

Leadership Management Management Operations 195

Sculpture Hospitality

NOVEMBER 19, 2024

When it comes to managing a successful restaurant , a large part of keeping your business profitable boils down to how well you manage your operational costs.

Operations 118

Operations Management Management Beverage 118

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

2025

Restaurant Business

NOVEMBER 20, 2024

The announcement did not reveal how many units of the family-dining brand are still in operation, or how many members of its management team participated in the deal.

Dine-in 107

Dine-in Management Management Operations 107

Crunchtime

NOVEMBER 18, 2024

For restaurant leaders in the UK, the Middle East, and beyond, today’s business landscape is all about anticipating the unexpected. Economic shifts, local food preferences, and labor dynamics add layers of complexity to managing multiple restaurant locations. While the challenges of forecasting remain universal, modern AI-driven solutions are making it easier than ever to adapt and thrive, even when faced with unprecedented change.

Operations 78

Operations Management Management Food 78

Modern Restaurant Management

NOVEMBER 13, 2024

The demise of cash payments might be exaggerated as 90 percent of people select cash as their most widely used payment method and 89 percent consider the ability to pay in cash as important for their customer satisfaction, according to Why Won't Cash Just Die??? , a research report from PayComplete. Among the highlights: More than two-thirds (69 percent) sayd they always have cash on them.

Cash Management 167

Cash Management Point of Sale 2024 Customer Experience 167

EATER

NOVEMBER 15, 2024

A Wonder in New York City. | Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. The acquisition brings Wonder one step closer to its goal of becoming the “super app for meal time” by allowing the company to offer Grubhub’s restaurant partners in its app alongside its existing offerin

2024 102

2024 Food 2023 2025 102

Open for Business

NOVEMBER 20, 2024

From streamlining operations to automating guest touch points, artificial intelligence (AI) is rapidly transforming the hospitality industry. At the Southern Smoke Foundation Symposium in New Orleans this month, industry experts gathered to explore the evolving role of AI, including advancements in both “agentic AI” and “generative AI.” The panelists shared strategies for leveraging AI to enhance operations, help personalize guest experiences, and uncover opportunities fo

Point of Sale 78

Point of Sale Inventory Hospitality Reservations 78

Crunchtime

NOVEMBER 18, 2024

For restaurant operators in the UK, the Middle East, and other regions, managing consistent operational standards is vital to delivering a standout customer experience. Yet, as chains expand into new locations and regions, ensuring the seamless execution of tasks and SOPs (Standard Operating Procedures) can become increasingly complex. Different cultural expectations, workforce dynamics, and regulatory environments add layers of challenge that international brands must navigate thoughtfully to s

Customer Experience 78

Customer Experience Operations Management Management 78

Advertiser: Paycor

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Hiring

7 Shifts

NOVEMBER 15, 2024

Finding a well-rounded bar manager can be the determining factor in the success of your business. They play a big role in overseeing your inventory and attending to customer complaints. They also bring creative ideas to the table, such as improving the drink menu and coming up with new events and promotions to drive sales. Through the right interview questions, you can find a manager who doesn’t just fit the job but can boost your bar’s reputation.

Bar 195

Bar Management Management Hiring 195

Modern Restaurant Management

NOVEMBER 20, 2024

Long after the restaurant industry felt the most significant impacts of the pandemic, echoes still reverberate in the form of workforce realities and operational challenges. After millions left the industry in 2020, restaurants responded by increasing wages and leaning into incentives to attract employees back. This adaptability allowed the industry to come back even stronger, but to this day, the struggle to attract and retain a stable workforce remains.

2025 100

2025 2024 Recruiting Employee Relations 100

Restaurant Business

NOVEMBER 19, 2024

In an unusual collaboration, premium passengers on Delta Airlines out of Boston can pre-order a Shake Shack cheeseburger on some flights. But not shakes.

Airlines 111

Airlines Ordering Operations 111

Wasserstrom

NOVEMBER 18, 2024

Want to upgrade your buffet without the hassle of disassembling your existing infrastructure or learning a complex new system? In this article, we’ll share an easy way to give your buffet a much-needed visual and functional refresh. Why You Need a Buffet Refresh, From a Consumer Perspective In the age of fast fashion, tech trends, […] The post Buffet Refresh: Transform Your Setup with Simple Solutions appeared first on The Official Wasserstrom Blog.

Blog 93

Blog Article Healthcare Hospitality 93

Advertisement

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

Beverage

EATER

NOVEMBER 14, 2024

Encountering rude customers presents a challenge for all restaurants, even Michelin-starred operations, so if you’re invited on a kitchen tour, it’s probably not a good sign.

Presentation 119

Presentation Operations 119

7 Shifts

NOVEMBER 15, 2024

Hiring the right wait staff is one of the most critical decisions for any restaurant owner. Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. According to 51% of restaurant operators, staffing is one of the top challenges to success. You can address this by knowing the questions to ask during the interview process.

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

NOVEMBER 14, 2024

Despite 93 percent of QSR operators indicating they raised prices in 2024, nearly two-thirds (64 percent) reported increased traffic across all dayparts, according to TransUnion’s QSR Industry Report: Bridging the Affordability and Profitability Gap. More than two-thirds (67 percent) that “significantly increased” value-driven messaging saw an extremely positive effect on customer traffic, while only 53 percent of those who raised prices but only “somewhat increased”

Loyalty Program 100

Loyalty Program 2025 2024 Communication 100

Restaurant Technology Guys

NOVEMBER 18, 2024

In an era where technology continually transforms industries, restaurant management is no exception. The Restaurant Technology Guys podcast recently hosted Cijoy O, a pioneer in the restaurant tech space, to discuss his journey and groundbreaking venture, GM Pilot. This blog post delves into the insights shared during this enlightening conversation.

Technology 87

Technology Management Management Innovation 87

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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

Small Business

Restaurant Business

NOVEMBER 15, 2024

The fast-food giant is kicking off a national advertising campaign in the wake of its E. coli outbreak. It is also pledging financial assistance to the franchisees hit hardest.

Marketing 105

Marketing Advertising Food 105

EATER

NOVEMBER 19, 2024

Jordan Moss/Peden+Monk Here’s what we thought about Ayoh In the least surprising development in food influencer history, cookbook author and YouTube star Molly Baz just launched her very own mayonnaise brand called Ayoh Foods. For anyone who’s familiar with Baz’s interest in caesar salads and brash flavors , it’s a move that makes total sense. Ayoh just launched online this week with four flavors — original, hot giardinayo, dill pickle mayo, and dijonnayo — and we got our hands on all of them.

Influencer 93

Influencer Management Management Food 93

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., menu, hours, etc.), or place an order (for take out).

Reservations 100

Reservations Online Ordering Loyalty Program Book 100

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Running a profitable restaurant requires more than great food and service. Our guide breaks down five actionable strategies to help you control costs and maximize profitability. Learn how to track and reduce food waste, optimize labor costs with smart scheduling, make data-driven decisions with regular P&L reviews, and manage fixed and variable costs efficiently.

Food

Crunchtime

NOVEMBER 18, 2024

In an increasingly global restaurant landscape, upholding food safety standards has never been more important. For restaurant operators in the UK, the Middle East, and beyond, the challenges of maintaining consistent and reliable food safety practices only grow as brands expand into new regions. Local regulations, workforce dynamics, and cultural nuances all play a role in food safety protocols, making it critical for international leaders to adopt a proactive, adaptable approach.

Food Safety 78

Food Safety Food Operations 78

Restaurant Business

NOVEMBER 15, 2024

Restaurants use more energy per square foot than any other commercial business. Reversing that trend will be challenging, but there are signs of progress.

Operations 110

Operations 110

Rocket Fuel

NOVEMBER 19, 2024

Nationwide economic shifts following the pandemic have made it necessary for restaurant owners and operators to find new ways to increase profits, add efficiency, lower costs and stay competitive. The key to unlocking the next echelon of success? Restaurant data analytics. From information in delivery service provider portals such as DoorDash, Uber Eats and Grubhub to BOH operations and store sales figures tracked via POS systems, the data generated by everyday business operations is highly valu

Operations 52

Operations BOH Franchise Franchising 52

Evergreen

NOVEMBER 18, 2024

In today’s fast-paced world, digital menus are redefining the dining experience, offering a fresh, convenient way to view and interact with menus. While traditional paper menus remain a staple, the flexibility and interactive possibilities of digital menus bring undeniable benefits. For many customers, especially those tech-savvy and mobile-oriented, digital menus offer a streamlined, modern approach.

Customer Experience 52

Customer Experience Dine-in Menu Bar 52

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Management

Modern Restaurant Management

NOVEMBER 20, 2024

Recent outbreaks have highlighted vulnerabilities in food safety systems. What are the early warning signs that restaurants should monitor to prevent widespread contamination? How do factors like suppliers, but also kitchen layout, equipment design, and workflow patterns impact contamination risk? How restaurants can leverage technology to avoid spreading foodborne illness and protect their team members and customers?

Food Safety 88

Food Safety Kitchen Safety Food Food Supply 88

Goliath Consulting

NOVEMBER 13, 2024

The upcoming year is shaping up to be an exciting time for food enthusiasts, with trends emphasizing bold flavors, creative uses of ingredients, and new culinary experiences. From reimagined classics to unique textures and flavor combinations, chefs will have plenty of inspiration to explore. Here’s a look at the food trends that will capture our taste buds and redefine dining in 2025.

2025 88

2025 Food Email Marketing Fine Dining 88

Restaurant Business

NOVEMBER 13, 2024

So-called captive-audience sessions have been deemed illegal by the National Labor Relations Board, though pundits predict the ban could be short-lived.

Management 111

Management Management 111

Chowly

NOVEMBER 14, 2024

Exhibitor Appreciation Happy Hour We kicked off the Florida Restaurant Show with a welcome happy hour at The Pub Orlando. A true British Pub experience complete with brilliant food, drink and genuine hospitality. The night before the show was all about excitement as we reunited with teammates—both new and old—and looked forward to connecting with independent restaurant operators to network and share valuable insights.

Operations 59

Operations Workshop Franchising Franchise 59

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.