Modern Restaurant Management

FEBRUARY 21, 2024

We are increasingly seeing that customers are uncivil across all types of service industries: hotels, restaurants, airlines, retail, and even in doctors offices. Some businesses have had a huge increase such as doctors offices and airlines. Why did you want to explore the “Customer is Always Right” saying?

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Airlines Customer Service Hospitality Tourism 203

EATER

JANUARY 22, 2021

American Airlines has announced the launch of its first-ever at-home wine club anyway, which they’re somehow NOT calling American AirWines. That, and the fact that American Airlines has won kind of a lot of awards for its premium cabin wine program, means it might actually be worth a shot. But no matter!

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Airlines Travel 2015 Customer Experience 116

Modern Restaurant Management

JUNE 10, 2021

Today we will take a look at how disintermediation of the guest has impacted hotels, airlines, real estate, movies, and consumer packaged goods. In the 1970s, Southwest Airlines sold tickets by phone, at airports, and at their offices to avoid commissions from travel agents and remain competitive with car travel routes.

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Airlines Consumer Goods Point of Sale Hotels 197

Modern Restaurant Management

MAY 29, 2024

"While third-party delivery companies were expected to commoditize food like airline tickets, the opposite happened: people became more attached to their favorite brands. Food is visceral in a way that airline seats aren't.

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Pricing Airlines Loyalty Program Education 193

Modern Restaurant Management

NOVEMBER 25, 2024

Participants were split into two groups: one primed with questions about past airline ticket purchases (dynamic pricing context) and the other with general questions about a past vacation (control). They were asked to place an order from an online restaurant.

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Pricing 2025 Food Fast Casual 178

Modern Restaurant Management

JUNE 8, 2020

Among the key findings: Respondents (77 percent) believe that restaurants have been hit the hardest by the pandemic, above the airline (54 percent) and live entertainment (42 percent) industries. Specific concerns were uncovered during the research, providing opportunities for restaurants to proactively address customer needs.

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Airlines Entertainment Dine-in Small Business 227

EATER

SEPTEMBER 20, 2023

Justin Sullivan/Getty Images According to a new study, grocery stores could keep more food out of landfills, increase profits, and pad customers’ pockets by adopting a practice widely used by airlines, hotels, and other industries This story was originally published on Civil Eats. Selling produce is not the same as selling airline tickets.”

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Waste Pricing Airlines Food 137

Modern Restaurant Management

JANUARY 5, 2021

Outside of the restaurant industry, airlines, hotels, ride-sharing and other service companies have followed suit with similar policies to help keep their customers safe. On top of all of that, Nathan’s Famous, has also added partitions and anti-bacterial wipes to make customer’s feel safer using our self-service kiosks.

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Customer Experience Customer Service Airlines Consumer Goods 223

Cheetah

JANUARY 13, 2022

Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. From American Airlines to Chick-Fil-A and Starbucks, the best loyalty programs excite, challenge, and, of course, incentivize their members to keep going for that gold, signature or elite status. . Reading Time: 4 minutes.

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Loyalty Program Mobile Ordering Airlines Merchandise 148

Modern Restaurant Management

FEBRUARY 5, 2021

This is because people have already been ordering online: for retail, hotel, airlines, etc. Did you find there was a learning curve for guests and staff? It was not as much of huge learning curve as we thought it was going to be.

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Mobile Ordering Online Ordering Airlines Technology 191

Modern Restaurant Management

APRIL 12, 2022

Recall the 2017 United airlines incident that resulted in a bloodied passenger being forcibly removed from the plane. One of the biggest mistakes restaurants make is to create a detailed set of standard operation procedures that lose sight of the ultimate goal: customer satisfaction.

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Customer Experience Airlines Consumer Goods Dine-in 197

Modern Restaurant Management

MAY 27, 2021

Restaurants ranked as one the most dramatically impacted sectors of the economy during the pandemic, right up there with airlines, hotels, gyms and movie theaters. A year later, we see the promise of accelerating vaccination rates, and the lifting of crippling capacity restrictions imposed on restaurants.

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Mobile Ordering Airlines Fast Casual Coupons 215

Modern Restaurant Management

DECEMBER 31, 2020

United Airlines? ’s (New York, NY) VIP Suite has a Peloton bike. Business Travel Has Subscribed to the Subscription Mode l. ?Realizing s subscription model gives members access to workspaces in any citizenM hotel living room along with a monthly three-night stay with complimentary welcome drink and breakfast the following morning. ?

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Restaurant Business

NOVEMBER 19, 2024

In an unusual collaboration, premium passengers on Delta Airlines out of Boston can pre-order a Shake Shack cheeseburger on some flights. But not shakes.

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Airlines Ordering Operations 111

Perfect Daily Grind

MAY 5, 2023

Wed, 26 Apr – Oatly signs its first-ever global airline partnership with SWISS International Air Lines. The airline will serve RTD Oatly Caffè Lattes onboard all of its flights. In partnership with hospitality solutions provider STREE, the Italian coffee company will supply its HoReCa products to restaurants and hotels in the country.

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2023 Airlines Certification Seminar 140

Modern Restaurant Management

FEBRUARY 23, 2021

While the airline, entertainment, and travel industries will take months — maybe years — to return to normal, restaurants will be simple entertainment for guests. Extending out of your comfort zone can help you survive and keep staff employed. We should all be prepared to work hard and handle the new influx of customers.

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EATER

MAY 26, 2020

When Delta extended its contract with American Express in 2019, the airline said it expected to be making $7 billion annually by 2023 from the deal — and that’s just one airline. Card issuers buy points from airlines and hotels to offer their cardmembers. Airline cards are now offering extra points on grocery store purchases.

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Airlines Travel Loyalty Program Hotels 98

EATER

AUGUST 4, 2020

Plus, what’s the deal with eating airline food at home, and more news to start your day Distilleries that pivoted from liquor to hand sanitizer have been hung out to dry after the pandemic’s initial panic-demand. A Long Island distillery that transitioned their production from spirits to hand sanitizer in response to the COVID-19 crisis.

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Airlines Food Supply Food Safety Equipment 111

Marketing4Restaurants

JANUARY 17, 2022

This technique is commonly used in the airline industry. Airlines sell tickets at different rates depending on which category the passenger falls under. For this episode, we’ll talk about Restaurant Yield Utilization and why it is a key tactic for your food business. What is Restaurant Yield Utilization?

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Management Management Airlines Website Management 98

EATER

NOVEMBER 10, 2020

Plus, United Airlines is resuming some food and beverage services, and more news to start your day Turkey farmers are trying to pivot to accommodate smaller Thanksgiving celebrations. United Airlines is resuming the sale of food, beer, and wine in economy. Photo: mnapoli /Shutterstock. this year, starting with Thanksgiving.

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Airlines Retail Hiring Beverage 105

Modern Restaurant Management

MARCH 7, 2024

The traveling industry is dominated mostly by different airline apps, but Uber, Lyft, and Airbnb make appearances on the top charts as well. In the shopping industry, Etsy, Temu, Walmart, and Nike are all top contenders. Together, all of these stores cover a pretty wide range of consumer items, from groceries to apparel.

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Airlines Download Travel Design 110

Perfect Daily Grind

SEPTEMBER 7, 2022

You may also like our article on whether airlines are starting to offer better coffee. To find out more, I spoke with two coffee professionals who operate businesses in airports. Read on to learn what they had to say. Opening a coffee shop in an airport.

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Café Franchising Franchise Beverage 158

Chowly

MARCH 14, 2024

Drawing parallels with other industries, he emphasizes the prevalence of dynamic pricing in sectors like hotels, airlines, and everyday commodities. Chip sees smart pricing not as a passing trend but as an inevitable and transformative force. The scarcity factor plays a crucial role, justifying dynamic pricing based on demand.

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Airlines Sustainability Pricing Technology 111

Modern Restaurant Management

SEPTEMBER 27, 2021

That was followed by airline travel (46 percent), attending live events (43 percent) and seeing movies in theaters (39 percent). When asked which activities they would resume immediately post-COVID, 54 percent of consumers indicated that dining indoors at restaurants would top the list. Full-Service Restaurants.

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Food Safety Consumer Goods Beverage Mobile Ordering 189

Modern Restaurant Management

MARCH 18, 2020

As we enter a 12-to-18 month period of tremendous uncertainty in the hospitality industry, these insurance claims must be approved quickly and utilize a federal backstop similar to the program created for airlines after 9/11/2001. Federal Loan Program Equal to Lost Revenue.

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Modern Restaurant Management

SEPTEMBER 30, 2020

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. How Comfortable are Diners?

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2020 Mobile Ordering Guest Recovery Customer Service 189

Gecko Hospitality

FEBRUARY 14, 2023

They partner with airlines, hotels, trade associations, restaurants and many more. Airlines, travel organizations and tourist destinations do this all the time. Hospitality customers today expect the latest in technology whether it is keyless rooms, contactless payments or do-it-yourself check-ins.

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Marketing Airlines Customer Experience Online Ordering 78

EATER

JANUARY 18, 2022

He spent the past year running Monk3yseendo , a lifestyle Instagram/blog predominantly focused on food, photography, fashion, and travel, and he has been published in the Singapore Airlines in-flight magazine, Asian Food Network, and Le Cordon Bleu. Although he was born in Singapore, he spends 300 days a year living out of his Rimowa.

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Airlines Sports Magazine Dine-in 105

KaTom

OCTOBER 24, 2019

to Havana, Cuba, during World War I, but the airline began flying passengers between these two cities the next year. The popular airline reached its peak between 1970 and 1980 before eventually going bankrupt in 1991. The iconic Pan American Airways , of course! Tickets are sold in pairs and range from $475 to $875.

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Airlines Dietary Restrictions Uniforms License 62

Restaurant Clicks

NOVEMBER 16, 2021

Located on Airline Drive, near Buckboard Park, “Teo” is an old-school yet vibrant cafe that serves classic Tex-Mex cuisines from breakfast to dinner. Teo Cafe is hard to miss when driving or walking along Airline Drive, thanks to its bright facade that reminds you of a carnival.

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Food Truck Airlines Online Ordering Reservations 122

Sante

JUNE 9, 2020

Headquartered in Sterling, Virginia, Cuisine Solutions services more than 22,000 restaurants, as well as first and business class on the top 10 airlines in the world, retailers and major hotels. About CREA. The Culinary Research and Education Academy (CREA) is a global leader in culinary research, education and consulting.

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Kitchen Safety Education Hotels Food Safety 130

Ken Burgin

FEBRUARY 6, 2020

A helpful concierge is circulating around the screens to help anyone hesitating – just like they do at Coles self-checkout or airline check-ins. Trays are gone, and if you choose to dine in instead of takeaway, you grab a large table number and your food is brought to your table in a bag.

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Airlines Food Order Dine-in Ordering 88

EATER

JULY 1, 2022

Since Lee, who works in customer service for a major airline, started the makeshift food pantry more than a year ago, she has only missed one week; when that happened, she assembled boxes that members could pick up. Now, Lee works about 30 hours a week at her airline job and spends at least 10 hours on the food pantry every week.

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Airlines Front of House Back of House Food Safety 98

Modern Restaurant Management

APRIL 14, 2020

“The restaurant industry, along with a few others such as airlines, hotels and walk-in retail, has been hardest hit. Within a matter of days, the business model that has helped sustain us in various capacities for nearly 70 years has been turned on its head,” said Michael Abt, CEO of Huddle House.

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Online Ordering Back of House Customer Service Small Business 212

The Restaurant Coach University

MARCH 2, 2017

I prefer what we call a preferred status program, or the kind of loyalty program that a hotel or an airline would do. That’s kind of a loyalty program, but I like to design them where it’s not about discounting my product. You know how you accumulate mileage points for flying and things like that?

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Loyalty Program Coupons Seating Customer Experience 126

EATER

FEBRUARY 14, 2024

Chloë Sevigny gets an airline chicken breast in a sauce — sauces were king — with some asparagus so she can eat the asparagus. What dishes stood out to you that you were excited to make? We think about the character. These women would not want to be seen eating a lot, so someone gets a pate with endive so she can eat endive.

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Food Back of House Airlines Reference 132

EATER

JUNE 4, 2024

but should be stored in your checked luggage because of the oil or liquids some cans contain may exceed airline limits. If you get carried away and buy more than airlines will allow, AXS offers shipping services. How to get it home: Canned seafood is allowed in the U.S., Home goods and cooking tools Pierre Prospero/Landline Landline.

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White Paper Airlines Travel Back of House 115