7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— It was used in the airline and hotel industry to significant effect, with some companies reporting sales increasing of between 2 to 5%. What is Restaurant Revenue Management? A tense atmosphere.

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Management Management Airlines Customer Service 408

Modern Restaurant Management

FEBRUARY 5, 2021

Restaurant Group, which owns and operates 24 restaurants throughout California, Idaho, Nevada, Texas, and Washington, said it would be the first in the nation to introduce a completely contactless dining experience, while maintaining a guest-forward approach to hospitality. How does it change the guest experience? Restaurant Group.

Mobile Ordering 477

Mobile Ordering Online Ordering Airlines Customer Service 477

Perfect Daily Grind

JUNE 21, 2022

For many, a cup of coffee is a central part of the experience of air travel. However, it’s undeniable that convenience has historically been a priority for airline coffee, with quality and taste generally taking a back seat. Why has airline coffee historically not been of high quality? Read on to find out what they told me.

Airlines 138

Airlines Consumer Goods Travel Sustainability 138

Modern Restaurant Management

DECEMBER 31, 2020

United Airlines? Leveraging technology will create positive customer experiences. COVID-19 has diversified the formula for fostering a positive customer experience. Customers expect personalized experiences regardless of how they dine — whether it’s in-person, takeout, third-party or even drive-thru.

2021 508

2021 Hotels Airlines Guest Recovery 508

Modern Restaurant Management

FEBRUARY 23, 2021

Focus on creating extraordinary experiences that raise the bar in your community. It is loyal customers who will stand by your restaurant through the hard times, provided you treat them with respect and always make their dining experience your top priority. Support Your Staff. What can we do today to make it better?”

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Leadership Airlines 2002 2001 450

Modern Restaurant Management

MAY 27, 2021

Restaurants ranked as one the most dramatically impacted sectors of the economy during the pandemic, right up there with airlines, hotels, gyms and movie theaters. As the new behavior gets repeated, more positive experience feedback is received into memory, creating a flywheel effect that turns that new behavior into a habit.

Mobile Ordering 539

Mobile Ordering Airlines Fast Casual Coupons 539

7 Shifts

SEPTEMBER 16, 2020

Drag queens Zarah , Kai Lee Mykels , and Jessica L'Whor star in this Instagram film, which mimics airline safety videos. Unlike dull airline safety videos, however, this video keeps your attention. Their "Oscar-worthy" video (as one commenter put it) shows a customer catching up with a barista.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

Culinary Cues

OCTOBER 27, 2020

Whether it is the military, your favorite baseball or football team, FedEx, UPS, the airlines, or your favorite musical group – structure and a level of discipline are essential if the end result is going to be accomplishment of business objectives. Oh contraire, my experience is just the opposite.

Uniforms 474

Uniforms Airlines Food Order Fine Dining 474

Modern Restaurant Management

SEPTEMBER 30, 2020

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. The top choice by far was having a culinary experience similar to eating at the restaurant.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. "Local restaurants are such an important part of our communities, and we are committed to helping connect them with even more customers during this challenging time."

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

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2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

SEPTEMBER 27, 2021

Prepare for dine-in resurgence : consumers miss dine-in experiences, leading to pent-up demand and expected increases in visit frequency. That was followed by airline travel (46 percent), attending live events (43 percent) and seeing movies in theaters (39 percent). " Post-COVID Behavior Themes. Full-Service Restaurants.

Food Safety 472

Food Safety Consumer Goods Beverage Mobile Ordering 472

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

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2024 2023 Food Order 2013 474

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Key findings include: Basic customization and segmentation tactics are no longer enough.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Social Hospitality: Restaurants

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. This invaluable partnership with JetBlue and United Airlines will ensure we can provide transportation to these fearless warriors at no additional cost.”

Hospitality 195

Hospitality Airlines Healthcare Hotels 195

Modern Restaurant Management

MAY 1, 2020

“The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes. “Brands have a real opportunity to reassure and bring back customers.” “We have a long way to full recovery, but brands can take heart that we are starting from a place of trust and confidence.”

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

APRIL 20, 2021

With summer around the corner, and an imminent surge of demand for experiences and events in the months ahead, Tripleseat and SevenRooms partnered to survey 1,000 U.S. The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future. Event Planning Is Back.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Modern Restaurant Management

JUNE 12, 2020

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

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Franchising Franchise Food Safety Kitchen Safety 420

EATER

JANUARY 18, 2022

Where to find kung pao mantis prawns, pandan layer cake, curry fried chicken, and soft-shell crab burgers in the Malaysian capital Kuala Lumpur is an experience of contrasts. But much of Kuala Lumpur’s rich culinary heritage remains strong, as chefs fiercely guard family recipes and crowds of loyal customers line up for beloved dishes.

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Airlines Sports Magazine Dine-in 264

EATER

AUGUST 12, 2021

Customs restrictions, high transport costs, and a short shelf life have made the world’s greatest mangoes — grown in Pakistan — difficult to come by in the U.S. The best option, still, is ordering them off WhatsApp and picking up at least eight boxes from your local Southwest Airlines cargo bay. I say, ‘how do you like my babies?’”

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2010 Agriculture Food Truck Email Marketing 364

Modern Restaurant Management

JULY 16, 2021

UNO Pizzeria & Grill will provide its General Managers at the restaurant level with two round-trip airline tickets to travel anywhere in the continental United States. Killer Burger is one of the top brands in the region, providing a great product and experience for its customers.

Franchising 411

Franchising Franchise 2021 Employee Relations 411

EATER

JULY 1, 2022

Since Lee, who works in customer service for a major airline, started the makeshift food pantry more than a year ago, she has only missed one week; when that happened, she assembled boxes that members could pick up. Lchgar said the recipes motivate her to experiment with new dishes. “It Lee aims to give it all away every week.

Airlines 246

Airlines Front of House Back of House Food Safety 246

Cheetah

JANUARY 13, 2022

Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. In response, we’re now seeing yet another evolution into modernized and technically savvy loyalty programs as an attempt to gain new customers and hold on to existing ones. . Reading Time: 4 minutes.

Loyalty Program 148

Loyalty Program Mobile Ordering Airlines Merchandise 148

Perfect Daily Grind

SEPTEMBER 7, 2022

So, how can this change the consumer experience in airports? You may also like our article on whether airlines are starting to offer better coffee. “We How is the customer experience affected? As most airports are busy places, convenience plays an important role in the consumer experience. What about menu items?

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Café Franchising Franchise Beverage 158

Modern Restaurant Management

NOVEMBER 20, 2019

” Minardi brings more than 35 years of global restaurant business experience to CPK, most recently as the International President at Madrid-based Telepizza Group, leading an IPO launch for the company and entry into five new international markets. . and allows each dish to be created around individual preferences.”

Franchising 261

Franchising Franchise Customer Experience 2020 261

EATER

JULY 18, 2023

People’s experiences of these restaurants range from delight to terror. But the experience — like so many disability simulations — can also exacerbate the stigma of blindness, and a diner’s takeaway is often a version of, “Thank God I don’t have to eat like that ever again.” Eater NY made a running gag of its loathing of Dans le Noir.

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Dine-in Restaurant Law Website Management Fine Dining 246

EATER

MAY 10, 2021

Gerry Thomas, a Swanson employee, is often credited as the inventor of the meals that debuted in 1953 , but the first frozen dinner , created for the airline industry, actually dates to 1944, and other brands claim versions that launched in 1952. I think there’s a real future in it,” he says.

Airlines 279

Airlines Dine-in Hotels Food Order 279

Sante

JUNE 9, 2020

As the country faces the challenges brought on by COVID-19, two food service industry leaders join forces to revolutionize the dining experience with an innovative sous vide solution. Sous vide provides a consistent safe dining experience that is healthier than other cooking methods that must add more fat to the preparation process.

Kitchen Safety 130

Kitchen Safety Education Hotels Food Safety 130

The Restaurant Coach University

MARCH 2, 2017

However, discounting is rarely an effective strategy for developing regular customers, and can even end up hurting your business. CREDIBLY: What’s the main problem with a restaurant using coupons to attract customers? How do loyalty programs work, and what kind of incentives do they offer customers? They bounce around.

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

Chowly

MARCH 14, 2024

Introduction In the dynamic world of restaurant ownership, gaining valuable insights and shared experiences can be akin to finding a rare gem. Decoding Restaurant Finances Profitability in the restaurant industry involves a nuanced dance between revenue, expenses, and the ever-changing landscape of customer behavior.

Airlines 111

Airlines Sustainability Pricing Technology 111

Gecko Hospitality

FEBRUARY 14, 2023

Every hospitality business wants to be at the top of the list when a potential customer searches online. They then use this information to target-market to those customers so they come back again and again. Sometimes patrons even receive tokens for slot machines or chips for playing poker, based on the customer’s history.

Marketing 78

Marketing Airlines Customer Experience Online Ordering 78

EATER

JANUARY 9, 2023

After a fitful 2022, when a wave of pent-up wanderlust crashed over hot destinations, overwhelming hotels and airlines, 2023 seems like a chance to give up revenge travel and reset. At dibiteries, customers often share tables, and if your food arrives first, it’s customary to offer to share with neighbors who are waiting.

2023 246

2023 Travel Front of House Dine-in 246

Marketing4Restaurants

APRIL 20, 2021

We introduce steps on how to run your restaurant so that you can create the most value for you and your customers. Some of our talking points include understanding the costs that go into your business to better optimize pricing and expenses and setting a dynamic pricing strategy to get the maximum value across a broad range of customers.

Audits 98

Audits Airlines Seating Customer Experience 98

Lavu

NOVEMBER 27, 2024

Protecting Your Data Cloud POS systems are designed with robust security measures to protect both business and customer information. Furthermore, these systems help restaurants adhere to global data privacy laws like GDPR, ensuring customer information is handled responsibly across borders. Do you require real-time analytics?

POS 78

POS Loyalty Program Inventory Customer Service 78

Future Food

JANUARY 13, 2022

When Pleasure Turns To Pain For Hospitality Owners, Staff & Customers. We’re all aware of the many factors that are creating these painful and stressful situations for both our hospitality business owners, their staff and their valued customers. Help your customers to be better too.

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Hospitality Tourism Airlines Café 78

Qu

MAY 17, 2024

The hotel and airline industries have set a high bar when it comes to meeting your guest’s expectations today. In fact, restaurant guests are yearning for more relevant, personalized experiences. You read that right…80%. So, what happens after they “sign up” for your brand’s loyalty program?

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Loyalty Program Customer Experience Airlines POS 52