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10 Inspirational Hospitality Industry Stories During COVID-19

Social Hospitality: Restaurants

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. JetBlue and United Airlines: Free Flights for Medical Volunteers. Yum Brands: Supporting Employees. Hotel Trundle Shares Stories of Happiness. Omni Hotel Dallas: Inspiring with Words.

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Restaurant Revenue Management: 3 Killer Strategies to Boost Sales

7 Shifts

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— It was used in the airline and hotel industry to significant effect, with some companies reporting sales increasing of between 2 to 5%. What is Restaurant Revenue Management? A tense atmosphere.

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COVID-19 Resources for Restaurants

Modern Restaurant Management

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico.

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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. Christopher Baron of RedBaron Consulting.

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MRM Research Roundup: Mid-August 2020 Edition

Modern Restaurant Management

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Can't touch this. Can't touch this. Restaurants vs. delivery services.

2020 495
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MRM Research Roundup: End-of-September 2020 Edition

Modern Restaurant Management

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. The top choice by far was having a culinary experience similar to eating at the restaurant.

2020 475
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MRM Research Roundup: Top F&B Trends to Watch

Modern Restaurant Management

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. A drive to create better working conditions and benefits for industry employees. million Instagram followers.

2024 476