Modern Restaurant Management

MAY 1, 2020

“The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes. In Taiwan and South Korea, where restaurant dining rooms remained open during the pandemic, frequent users actually reported ordering more takeout and delivery. Singapore recognized a similar increase.

2020 481

2020 Food Safety Fast Casual Guest Recovery 481

Modern Restaurant Management

JUNE 12, 2020

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

Franchise 422

Franchise Franchising Food Safety Kitchen Safety 422

Social Hospitality: Restaurants

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. This invaluable partnership with JetBlue and United Airlines will ensure we can provide transportation to these fearless warriors at no additional cost.”

Hospitality 195

Hospitality Airlines Healthcare Hotels 195

Cheetah

JANUARY 13, 2022

Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. From their humble, though ingenious, beginnings as copper tokens and stamps, through the era of credit card clubs, to today’s mobile apps, loyalty programs have become indispensable marketing tools.

Loyalty Program 148

Loyalty Program Mobile Ordering Airlines Merchandise 148

The Restaurant Coach University

MARCH 2, 2017

When business is slow, many restaurants turn to discounts and coupons in order to get more people through the door. However, discounting is rarely an effective strategy for developing regular customers, and can even end up hurting your business. How do loyalty programs work, and what kind of incentives do they offer customers?

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

Qu

MAY 17, 2024

The hotel and airline industries have set a high bar when it comes to meeting your guest’s expectations today. In fact, restaurant guests are yearning for more relevant, personalized experiences. You read that right…80%. So, what happens after they “sign up” for your brand’s loyalty program?

Loyalty Program 52

Loyalty Program Customer Experience Airlines POS 52

BNG Point of Sale

OCTOBER 13, 2021

A quality POS system offers many sales advantages: Specific hardware and software, with intuitive interfaces and a range of terminal styles from small and portable to large and robust, makes payment processing easy for both the customer and employees. Customer-facing display screen. Mobile POS Systems (mPOS Systems).

POS 52

POS Loyalty Program Point of Sale Cash Management 52

Modern Restaurant Management

DECEMBER 31, 2020

United Airlines? Leveraging technology will create positive customer experiences. COVID-19 has diversified the formula for fostering a positive customer experience. Customers expect personalized experiences regardless of how they dine — whether it’s in-person, takeout, third-party or even drive-thru.

2021 510

2021 Hotels Airlines Guest Recovery 510

Modern Restaurant Management

MAY 27, 2021

Restaurants ranked as one the most dramatically impacted sectors of the economy during the pandemic, right up there with airlines, hotels, gyms and movie theaters. Even full-service restaurants had accepted the inevitable, seeing gains by embracing options like mobile ordering, curbside pickup and third-party delivery.

Mobile Ordering 540

Mobile Ordering Airlines Fast Casual Coupons 540

Modern Restaurant Management

SEPTEMBER 27, 2021

Prepare for dine-in resurgence : consumers miss dine-in experiences, leading to pent-up demand and expected increases in visit frequency. That was followed by airline travel (46 percent), attending live events (43 percent) and seeing movies in theaters (39 percent). percent more consumers are comfortable with mobile pay, 5.6

Food Safety 474

Food Safety Consumer Goods Beverage Mobile Ordering 474

Modern Restaurant Management

APRIL 20, 2021

With summer around the corner, and an imminent surge of demand for experiences and events in the months ahead, Tripleseat and SevenRooms partnered to survey 1,000 U.S. The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future. Event Planning Is Back.

2021 475

2021 Online Ordering Mobile Ordering Guest Recovery 475

Focus POS

OCTOBER 2, 2019

Self order kiosks have slowly been revolutionizing the way many industries do business. First, it was in the airline industry, then retail, and now, the hospitality industry has begun adopting this groundbreaking technology. Self order kiosks are veritable line-busting machines. Order Customization.

Ordering 79

Ordering Front of House Airlines Mobile Ordering 79

Modern Restaurant Management

JUNE 18, 2020

As stay at home orders are lifted, consumers will begin visiting restaurants and businesses locally while practicing social distancing. Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out. Diners’ main concerns about visiting restaurants again include cleanliness and safety.

2020 461

2020 Guest Recovery Kitchen Safety Online Ordering 461

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries. The Value of Trust.

2021 492

2021 Coupons Loyalty Program Fast Casual 492

ExactHire - Restaurants

SEPTEMBER 29, 2021

Before executive orders deemed them essential, grocery store workers, delivery drivers and manufacturing workers were more likely to be referred to collectively as “low-wage workers.” Low-wage workers are also more likely to experience financial insecurity. Who Are Low Wage Workers? And they weren’t always given much respect.

Recruiting 52

Recruiting Employee Relations Healthcare Small Business 52

ExactHire - Restaurants

SEPTEMBER 29, 2021

Before executive orders deemed them essential, grocery store workers, delivery drivers and manufacturing workers were more likely to be referred to collectively as “low-wage workers.” Low-wage workers are also more likely to experience financial insecurity. Who Are Low Wage Workers? And they weren’t always given much respect.

Recruiting 52

Recruiting Employee Relations Healthcare Small Business 52