Modern Restaurant Management

FEBRUARY 5, 2021

collaborated with OneDine to curate a contactless yet personalized restaurant visit—creating a customized, platform that provides guests full control over ordering, speed of service, and payment. With this experience, the guest now have the ability to better control their level of service, as well as their speed of service.

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Mobile Ordering Online Ordering Airlines Customer Service 477

Perfect Daily Grind

JUNE 21, 2022

However, it’s undeniable that convenience has historically been a priority for airline coffee, with quality and taste generally taking a back seat. In recent years, a growing number of airlines have begun to invest in the coffee they serve to their customers, both in terms of sustainability and quality. The service.

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Airlines Consumer Goods Travel Sustainability 138

Modern Restaurant Management

FEBRUARY 23, 2021

Throughout his career, which included owning and operating several more restaurant concepts and other service businesses, he spent decades leading his teams through many highs and lows. In fact, he was likely to rally his employees to excellent customer service by saying, “Yesterday was fantastic. franchisees.

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Leadership 2002 Airlines 2001 450

EATER

SEPTEMBER 20, 2023

Justin Sullivan/Getty Images According to a new study, grocery stores could keep more food out of landfills, increase profits, and pad customers’ pockets by adopting a practice widely used by airlines, hotels, and other industries This story was originally published on Civil Eats. Picture yourself grocery shopping.

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Waste Pricing Airlines Food 343

Modern Restaurant Management

SEPTEMBER 30, 2020

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. restaurants are very likely to have fewer dine-in customers this fall/winter than usual.

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2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. "In addition to providing an essential service for so many people, local restaurants also deliver welcome comfort and variety to people across the country," said Louis Gump, senior vice president, Cox Media. "Local

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Online Ordering Back of House Customer Service Small Business 530

7 Shifts

SEPTEMBER 16, 2020

Drag queens Zarah , Kai Lee Mykels , and Jessica L'Whor star in this Instagram film, which mimics airline safety videos. Unlike dull airline safety videos, however, this video keeps your attention. Their "Oscar-worthy" video (as one commenter put it) shows a customer catching up with a barista.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

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Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MARCH 16, 2020

Transactions can then be handled directly between customer and restaurant, with individual restaurants setting their own terms and conditions and fulfilling the transactions. "We're For months to come, they will need help accessing government benefits and mental health services, paying their rent, and feeding their families.

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Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

AUGUST 17, 2020

Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal." Both sides agreed that a negative take-out experience – ranging from a reduced menu to poor service – was a deal-breaker. Restaurants vs. delivery services. Can't touch this.

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2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

MARCH 18, 2020

“Without aggressive action from the federal government, many restaurants that are a staple of local communities will simply never resume service.” Without aggressive action from the federal government, many restaurants that are a staple of local communities will simply never resume service. million workers we employ."

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Social Hospitality: Restaurants

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Recently, they’ve encouraged followers to play outside and also thanked nurses for their service. The brand’s personality remains light, cheery, and quirky.

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Hospitality Airlines Healthcare Hotels 195

Modern Restaurant Management

MAY 1, 2020

“The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes. “We see a consumer mandate to implement visible hygiene practices and contactless service options for safe food delivery,” said Norton. ” Frequent users adjusted their purchase behavior.

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2020 Food Safety Fast Casual Guest Recovery 479

EATER

MAY 26, 2020

When Delta extended its contract with American Express in 2019, the airline said it expected to be making $7 billion annually by 2023 from the deal — and that’s just one airline. Card issuers buy points from airlines and hotels to offer their cardmembers. Airline cards are now offering extra points on grocery store purchases.

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Airlines Travel Loyalty Program Hotels 239

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

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2024 2023 Food Order 2013 474

Modern Restaurant Management

JUNE 12, 2020

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

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Franchising Franchise Food Safety Kitchen Safety 420

EATER

AUGUST 12, 2021

Customs restrictions, high transport costs, and a short shelf life have made the world’s greatest mangoes — grown in Pakistan — difficult to come by in the U.S. The best option, still, is ordering them off WhatsApp and picking up at least eight boxes from your local Southwest Airlines cargo bay. I say, ‘how do you like my babies?’”

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2010 Agriculture Food Truck Email Marketing 364

EATER

JULY 1, 2022

At a time when inflation has skyrocketed across the country, making everything from groceries to clothing and services more expensive, members of the group view the food pantry as a valuable resource that helps feed their families while preventing food from going to waste. Lee aims to give it all away every week.

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Airlines Front of House Back of House Food Safety 246

Cheetah

JANUARY 13, 2022

Restaurants, retailers and airlines have been using loyalty programs to drive revenue for nearly three centuries. In response, we’re now seeing yet another evolution into modernized and technically savvy loyalty programs as an attempt to gain new customers and hold on to existing ones. . Reading Time: 4 minutes.

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Loyalty Program Mobile Ordering Airlines Merchandise 148

EATER

SEPTEMBER 21, 2020

Service workers have lost their jobs or are put in harm’s way to make ends meet. If they’re saving the airline industry, if they’re saving the cruise industry, lobby the federal government. Throughout the spring and summer, it spurred grassroots activism and uprisings calling for racial justice across the country. Here’s the thing.

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Food Front of House Government Food Supply 364

Perfect Daily Grind

SEPTEMBER 7, 2022

You may also like our article on whether airlines are starting to offer better coffee. We partnered with Select Service Partner to open Cultivos Coffee in Athens International Airport,” he adds. How is the customer experience affected? To find out more, I spoke with two coffee professionals who operate businesses in airports.

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Café Franchising Franchise Beverage 158

EATER

JULY 18, 2023

The first challenge is just getting through the front door: Despite the fact that the Americans with Disabilities Act (ADA) explicitly protects disabled people’s right to bring service animals into restaurants, blind people are frequently denied entry by workers who are unaware of the law and categorically reject the presence of any animal.

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Dine-in Restaurant Law Website Management Fine Dining 246

Sante

JUNE 9, 2020

As the country faces the challenges brought on by COVID-19, two food service industry leaders join forces to revolutionize the dining experience with an innovative sous vide solution. The full-service casual restaurant concept is the brainchild of the industry’s leading hospitality consultant, Jon Taffer. About CREA.

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Kitchen Safety Education Hotels Food Safety 130

The Restaurant Coach University

MARCH 2, 2017

However, discounting is rarely an effective strategy for developing regular customers, and can even end up hurting your business. CREDIBLY: What’s the main problem with a restaurant using coupons to attract customers? Is there any scenario for a restaurant owner when using a deal service like Groupon or LivingSocial makes sense?

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Loyalty Program Coupons Seating Customer Experience 126

Lavu

DECEMBER 16, 2019

Restaurants have become tech-savvy by providing an app for their customer base. While it may seem like just another trend it’s really the next best thing for expanding your customer base and building customer loyalty. Having a well-made app will also attract customers from the millennial generation. o keep it simple.

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Loyalty Program Customer Service Point of Sale Mobile Ordering 78

Lavu

NOVEMBER 27, 2024

Protecting Your Data Cloud POS systems are designed with robust security measures to protect both business and customer information. Furthermore, these systems help restaurants adhere to global data privacy laws like GDPR, ensuring customer information is handled responsibly across borders. Do you require real-time analytics?

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POS Loyalty Program Inventory Customer Service 78

Future Food

JANUARY 13, 2022

When Pleasure Turns To Pain For Hospitality Owners, Staff & Customers. We’re all aware of the many factors that are creating these painful and stressful situations for both our hospitality business owners, their staff and their valued customers. New rules of engagement for the future enjoyment of food and service.

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Hospitality Tourism Airlines Café 78

Sling

JANUARY 13, 2020

Yes, you’ve trained your employees and they’re good at what they do, but even the most skilled professionals — think surgeons and airline pilots — still use an SOP checklist before, during, and after their jobs. Don’t fall into the trap of thinking that your business doesn’t need standard operating procedures. 1) Consistency.

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Operations Document Airlines Tip Distribution 78

Sling

JANUARY 13, 2020

Yes, you’ve trained your employees and they’re good at what they do, but even the most skilled professionals — think surgeons and airline pilots — still use an SOP checklist before, during, and after their jobs. Don’t fall into the trap of thinking that your business doesn’t need standard operating procedures. 1) Consistency.

Operations 78

Operations Document Airlines Tip Distribution 78

Qu

MAY 17, 2024

Step into the future of Fast Casual and Quick Service Restaurants, where bland (dare we say “legacy”) loyalty programs are quickly being left behind. The hotel and airline industries have set a high bar when it comes to meeting your guest’s expectations today. A new era of loyalty is emerging and it’s called Loyalty 3.0.

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Loyalty Program Customer Experience Airlines POS 52

BNG Point of Sale

OCTOBER 13, 2021

A quality POS system offers many sales advantages: Specific hardware and software, with intuitive interfaces and a range of terminal styles from small and portable to large and robust, makes payment processing easy for both the customer and employees. Customer-facing display screen. Touchscreen terminal. Laptop or desktop computer.

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POS Loyalty Program Point of Sale Cash Management 52

Gourmet Marketing

DECEMBER 19, 2017

Naturally, this all begins with your restaurant – customer service , efficiency , food quality, and so on. Assuming you have all these ingredients in place, it’s then just a matter of getting your customers to act. As we established at the outset, it’s best practice to offer your customers quality service and delicious food.

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Social Media Airlines SEO Customer Service 40

Modern Restaurant Management

DECEMBER 31, 2020

United Airlines? DG: Third party services are here to stay. So, in response, it’s imperative that restaurants realign their budgets and labor structures to account for increased third-party service even when in-person dining returns. Leveraging technology will create positive customer experiences. Selina CoLive?

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2021 Hotels Guest Recovery Airlines 508

Apicbase

JULY 1, 2022

It enables restaurant businesses to grow faster, meet customer demand and develop additional revenue streams (or replace streams that are slowing down). That’s where the meals are finished, plated, and served to the customer (or prepped for delivery). In this article, we’ll use these terms interchangeably. Their goal? Host kitchens.

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Operations Back of House Front of House Food Supply 52

EATER

JULY 8, 2024

Restaurant service fees are now commonplace. At their best, restaurant service fees circumvent the problem of tipping in order to more equitably compensate employees. Why restaurants have service fees The problems that tipping exacerbates — racism, sexism, harassment, and exploitation — are well established.

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Airlines Tip Distribution Front of House Restaurant Law 310

Modern Restaurant Management

SEPTEMBER 27, 2021

When COVID ends, consumers expect their visit frequency to quick-service and full-service restaurants to increase to levels beyond that of pre-COVID life. On average, they expect their quick-service visits to increase by 1.7 visits per month and full service by 3.4 Full-Service Restaurants. Making up for lost time.

Food Safety 472

Food Safety Consumer Goods Beverage Mobile Ordering 472

Modern Restaurant Management

FEBRUARY 14, 2020

Neilan is responsible for overseeing and bringing fresh ideas to the hotel’s food and beverage program, which includes Topside and B-Side Cocktails and Karaoke as well as the hotel’s private events and room service. Donal Neilan. Brooks has received over 15 awards all recognizing his contributions to the industry.

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Back of House Hotels Design Events 329