article thumbnail

Five Digitally Disrupted Industries to Study as Restaurants Make the Shift

Modern Restaurant Management

Today we will take a look at how disintermediation of the guest has impacted hotels, airlines, real estate, movies, and consumer packaged goods. In the 1970s, Southwest Airlines sold tickets by phone, at airports, and at their offices to avoid commissions from travel agents and remain competitive with car travel routes.

Airlines 495
article thumbnail

10 Inspirational Hospitality Industry Stories During COVID-19

Social Hospitality: Restaurants

Amidst the current COVID-19 pandemic, there is a lot of negativity online and in the news. Hotel Trundle has done a fantastic job of staying positive with their online presence. JetBlue and United Airlines: Free Flights for Medical Volunteers. People submit their positive stories using the hashtag, and the brand re-posts them.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Contactless Gives Guests Control of Their Own Experience

Modern Restaurant Management

collaborated with OneDine to curate a contactless yet personalized restaurant visit—creating a customized, platform that provides guests full control over ordering, speed of service, and payment. Guests will be able to browse the menu, order, and pay from their personal mobile devices. Guests can contact Eureka!

article thumbnail

COVID-19 Resources for Restaurants

Modern Restaurant Management

The National Restaurant Association launched an industry grassroots education and engagement resource available online at RestaurantsAct.com. “The restaurant industry, along with a few others such as airlines, hotels and walk-in retail, has been hardest hit. Enabled Contactless orders with no on-site transactions required.

article thumbnail

MRM Research Roundup: End-of-September 2020 Edition

Modern Restaurant Management

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. How Comfortable are Diners? Most Important safety initiatives. 73 percent said social distanced tables.

2020 475
article thumbnail

Inspiring! 3 Restaurants Show How they Adapted During the COVID-19 Pandemic

7 Shifts

Drag queens Zarah , Kai Lee Mykels , and Jessica L'Whor star in this Instagram film, which mimics airline safety videos. Unlike dull airline safety videos, however, this video keeps your attention. They set up an online store and local delivery service to sell coffee beans.

Airlines 370
article thumbnail

MRM Research Roundup: Mid-August 2020 Edition

Modern Restaurant Management

Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout Ninety-five percent of Americans and 87 percent of those in the UK noted they often ordered take-out before stay-at-home orders began. Mixed take-out bag.

2020 495