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Your back-of-house (BOH) team should also have some basic customer service training. While interacting with customers isn't the BOH team's primary role, every employee should be able to exhibit the restaurant’s culture through customer service. Health and safety are even more pertinent during and after the COVID-19 pandemic.
Health, Allergen, and Food Safety Training and Certifications. Examples include a TIPS certification , ServSafe Allergen , or a local accredited restaurant safety course. Recommended Reading: Restaurant Lingo & Slang Guide for FOH and BOH. Cross-contamination. Undercooking. Commercial kitchen equipment safety.
Restaurants use software and smart hardware to automate everyday tasks and management duties, such as purchasing ingredients, managing inventory, making production lists, dealing with allergens, and calculating costs. Back of house (BOH) operations are complex and have many moving parts.
The restaurant back office, or back of house (BOH), is the non-customer-facing side of the restaurant business. As a result, costs are lower, and your teams can serve more customers, improving the business’s profitability. You will have clear menus with accurate allergen information and everything available to order.
Some technologies integrate with the restaurant’s POS, allowing data to be easily shared between front-of-house (FoH) and back-of-house (BoH) systems. Ingredients are linked to their respective suppliers, package sizes, nutritional values, and allergen information. They can select what they need from a dropdown menu.
Product development – clean data on ingredients, allergens, and nutritional values along with recipe and menu optimization tools. The right BOH system allows you to integrate all of your tech elements and make sure they talk to each other effectively to save time and avoid costly errors.
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