Modern Restaurant Management

DECEMBER 14, 2022

Robots are quickly becoming an integral part of the restaurant experience in both the dining room and kitchen. Food preparing robots are helping restaurants execute cooking tasks more efficiently, shaving valuable seconds off the time it takes for an order to reach a customer. Robin Zheng.

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Front of House Customer Service Customer Experience Entertainment 450

Modern Restaurant Management

APRIL 26, 2024

To keep up, restaurants need systems that can quickly check if dishes contain allergens and alert staff. This requires technology that can analyze ingredients against common allergens and instantly inform the kitchen and serving staff. When customers pay and note their dietary needs, the kitchen gets an alert.

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Dietary Restrictions Allergens Point of Sale Customer Experience 251

Next Restaurants

FEBRUARY 6, 2023

Much has been done for allergen-awareness in recent years, from the rise of popular health trends like gluten-free diets and increased exposure to allergen incidents through social media, but with 200,000 Americans admitted to hospital for allergic reactions to food every year, more can be done.

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Allergens Marketing Fine Dining Food Safety 119

The Rail

APRIL 10, 2025

These figures underscore that sustainability benefits the environment and helps restaurants as well by improving their efficiency, saving costs, and strengthening customer loyalty. These efforts offer a dining experience thats informed and easy to navigate. Transparency meets these demands directly.

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Food Supply Social Media Sustainability Sourcing 130

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Health, Allergen, and Food Safety Training and Certifications.

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Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

FEBRUARY 5, 2024

A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. This is not just about a meal; it's a curated journey of flavors designed for the ultimate romantic experience. Why the buzz? According to the 21st Annual U.S.

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2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

NOVEMBER 10, 2022

Liquor liability insurance can protect your business in case a customer becomes intoxicated and causes an accident. Common risks to your business space can include fire, theft, and damages done by customers. This can be unlabeled allergens or a foodborne illness. Mobile Food Business Insurance Needs. Food Truck Insurance Needs.

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Insurance Food Truck Food Mobile Ordering 474

Goliath Consulting

MARCH 13, 2024

As springtime ushers in warmer weather and fluctuating temperatures, restaurants must prioritize maintaining their HVAC systems to ensure a comfortable and inviting dining experience. This seasonal transition presents unique challenges and considerations for HVAC upkeep that can impact customer satisfaction and operational efficiency.

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Allergens Outdoor Customer Experience Dine-in 195

The Rail

OCTOBER 18, 2022

And more and more restaurants and hospitality businesses are turning to chatbots to assist customers with everything from placing orders to managing reservations. For example, AI in chatbot technology is changing how restaurants interact with guests and is altering the customer experience. Customization.

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Online Ordering Allergens Customer Experience Food Order 241

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

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2024 Loyalty Program Customer Experience Customer Service 332

The Rail

OCTOBER 14, 2022

Let’s look at four management tips you can put into place to create and promote an allergen-friendly establishment. However, you can mitigate those issues by training your staff as much as possible on food allergens and how to avoid them. Identify Allergens on Your Menus. Train Your Staff.

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Allergens Management Management Dietary Restrictions 147

Modern Restaurant Management

OCTOBER 29, 2021

However, they’re not the only ones to experience problems with chargebacks in the post-Covid marketplace. It also means employing best practices to eliminate common oversights, including: Lapses in customer service. That works for cases in which the merchant has a direct experience with the customer.

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Mobile Ordering Online Ordering Customer Service Food Order 251

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

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FOH Food Safety BOH Customer Service 307

Social Hospitality: Restaurants

DECEMBER 1, 2019

Not to mention: you must always deliver a memorable experience for customers. One such software, Nutritics, also calculates dishes’ allergens, calories, and nutrition based on inputted recipes. Buzztime offers tablets that let customers play trivia and poker games. All guests want a unique experience.

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Technology Website Management Entertainment Mobile Ordering 195

The Restaurant Group

NOVEMBER 20, 2024

Introduce dishes or experiences that aren’t available elsewhere. Offer Promotions and Discounts Implement Loyalty Programs Reward repeat customers with discounts or freebies. Live music, comedy nights, or trivia can turn a regular evening into a memorable experience. Stay Authentic and Consistent Authenticity is key.

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Loyalty Program Customer Experience Social Media Customer Service 78

Modern Restaurant Management

NOVEMBER 4, 2019

“Our new Meatless Mondays not only allow us to offer more options to vegetarians and vegans, but we’re able to share with our other customers, who are meat-eaters, that substituting a plant-based alternative doesn’t have to sacrifice the taste of a dish.” ” Meatless Farm is expanding into restaurants in the U.S.

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Fast Casual Seasonal Menu Innovation Customer Experience 280

ChowNow

OCTOBER 19, 2023

With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. Learn More Toast Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests.

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Front of House Back of House Online Ordering Certification 195

ChowNow

OCTOBER 18, 2023

With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. Learn More Toast Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests.

Front of House 195

Front of House Back of House Online Ordering Certification 195

The Rail

MAY 15, 2024

They provide a hands-on experience that lets customers place their orders and enjoy quality eats at lower costs. It’s perfect for a quick bite, personal dining experience, or when guests are on the go. Let's talk about the advantages of counter service: Faster service and quicker turnover of tables/customers.

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Fast Casual Customer Service Customer Experience Fine Dining 130

Hot Schedules

JANUARY 29, 2020

require emergency medical attention from contact with a food allergen. Accurate allergen information is critical to guarantee your guests’ safety. Plus, making sure information is easily accessible helps deliver a positive customer experience. Ensure accuracy with your menu’s nutrition and allergen information.

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Allergens Food Food Safety Kitchen Safety 78

Perfect Daily Grind

JUNE 21, 2020

Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. Credit: La Marzocco Korea.

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Café Consumer Goods Customer Experience Beverage 137

Culinary Digital

FEBRUARY 17, 2025

Starting on January 20th, 2026, restaurants, cafeterias, and other food service providers will have to reckon with new requirements on tracking food from its point of origin, storing food to prevent spoilage or cross-contamination, providing updated ingredient and allergen information for customers, and more.

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Cheetah

JANUARY 20, 2022

Studies show that more options, even when it comes to food, makes customers less confident in their menu choices and reduces overall satisfaction. Of course, a menu should cater to various tastes with a diversity of flavors, textures, allergens, and even calorie count. Less Choice Leads to Happier Clients.

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Seasonal Menu Food Supply Allergens Supplies 148

The Restaurant Times

JANUARY 31, 2022

Such recipes can be a great way to enrich your customers with the nutritional content and the deliciousness of baked foods. Include Allergen-Free Foods In The Menu. Studies indicate that sales of allergen-free food items have increased gradually over the period, and the trend is expected to continue in the future.

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Allergens Food Consumer Goods Point of Sale 83

The Rail

JANUARY 15, 2024

Considering the Guest’s Perspective When aiming to instill a culture of cleanliness, asking your staff to consider the customer’s perspective surrounding the matter can be a game changer in terms of gaining new insight surrounding hygiene. The Environmental Protection Agency (EPA) explains that mold produces allergens and irritants.

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Kitchen Safety Food Safety Allergens Food Supply 130

Hot Schedules

JANUARY 27, 2020

HotSchedules Co-Founder and Chief Customer Officer David Cantu recently joined Fred LeFranc, CEO of Results Thru Strategy, on a webinar to discuss the big trends that operators need to be aware of going into the new year. These customers are more conscious of what they’re putting in their bodies,” Cantu said. read more.

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2020 Webinar Employee Relations Allergens 117

The Rail

AUGUST 23, 2022

User Experience with the Site Advances Linguistic considerations are not the only thing to bear when localizing a site. The descriptions of the menu and services, customer support, navigation interface, pages with reviews, promotional offers, and photo and video content should be adapted to the needs of the target audience.

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SEO Social Media Customer Service Customer Experience 130

Cheetah

NOVEMBER 16, 2021

November is World Vegan Month, the perfect opportunity for your restaurant to experiment with alternative menu specials. Restaurants that act now and start using clean label products will bring in more customers and increase sales. Less additives, allergens and preservatives. Reading Time: 4 minutes. Here’s how.

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Food Food Safety Consumer Goods Allergens 147

Hot Schedules

NOVEMBER 20, 2019

Profit margins are slim, quality control becomes a concern, and app users typically don’t discern between the delivery service and the restaurant in the event of a bad experience. . Creating great experiences for guests and employees should be at the top of your restaurant’s priority list. Delivery is about speed. Labor is changing.

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2019 Hospitality Employee Relations Leadership 103

Perfect Daily Grind

APRIL 2, 2020

The oat milk can then be stored again in sterile silos before it is packaged and dispatched for customer use. Onyx Coffee Lab , a roastery and coffee shop who’ve opened a new location in Bentonville, Arkansas US, have opted to use oat milk as the standard in all drinks unless customers specifically request dairy. “We

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Hot Schedules

OCTOBER 6, 2019

Catering to Health-Conscious Customers. I n a competitive landscape, it’s essential that menus cater to health-conscious customers. How can you use this healthy-eating trend to your advantage, and attract the ever-growing number of more health-conscious customers? Menu Options. You can also include options for substitutions.

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Catering Allergens White Paper Customer Experience 60

Restaurant365

FEBRUARY 18, 2022

Every establishment’s goal is to deliver an outstanding customer experience. To create long-term, loyal customers they must deliver on customer expectation. This instant access gets managers out of the office and onto the floor, where they can better deliver an outstanding customer experience.

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Technology Dietary Restrictions Back of House Front of House 78

Ken Burgin

JUNE 6, 2023

Questions could range from ingredients of dishes to potential allergens. Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving.

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Training Kitchen Safety Dietary Restrictions Food Safety 68

The Restaurant Group

JULY 10, 2019

By understanding more about current and potential customers, restaurants gain insight into the types of food and services that are in demand and highly valued by consumers. Restaurant owners and operators who take advantage of these characteristics have an opportunity to adjust their offerings to keep current customers and gain new ones.

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Technology Allergens 2011 Customer Service 68

Hot Schedules

DECEMBER 6, 2019

Employees have better shifts and the guests experience the best-possible level of service. Restaurants that manage their prep planning are able to have the right products and labor available, so they can meet customer demand. They will be more efficient in their prep work, and better equipped to meet customer demand.

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White Paper Inventory Employee Relations Download 109

Hot Schedules

DECEMBER 19, 2019

They amass a huge amount of information about how customers behave. Customer sentiment from review sites. As a result, they have more time to focus on delivering outstanding customer experiences. Integrated analytics can help. T he software and systems that serve today’s hospitality industry are constantly gathering data.

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White Paper Download Allergens Kitchen Safety 78

Indoor Media

MAY 10, 2019

You may not be surprised that word-of-mouth is still an excellent way to grow your customer base, but it may surprise you how many people are willing to try your restaurant based on a stranger’s recommendation. They combine a love of food, an interest in cooking, and some great photos or videos to create a sought-after experience.

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Influencer Marketing Social Media Food 78