Modern Restaurant Management

NOVEMBER 18, 2019

From quick-service and fast casual restaurants tasked with accommodating busy holiday shoppers, to dining establishments on a mission to wow guests with an impressive holiday meal or catering order, many restaurants will experience a holiday rush this season. With extra customers comes more dirty dishes. Be Prepared to Prepare.

Food Safety 385

Food Safety Food Allergens Seasonal Menu 385

Modern Restaurant Management

SEPTEMBER 8, 2021

Thus, restaurant owners must prioritize cleaning, disinfection, and infection prevention to give customers peace of mind. In addition to considering their customers, restaurant owners must also take the necessary steps to reassure and retain employees. Communicating Cleanliness. Re-evaluate cleaning chemicals and technology.

Kitchen Safety 489

Kitchen Safety Employee Relations Communication Point of Sale 489

Modern Restaurant Management

JANUARY 5, 2021

Now, it’s not enough for them that a technology simply ‘works’ – with hundreds of different platforms servicing the market – they are ready and willing to poke holes in those that lack functionality or fail to meet their heightened standards. What are all the potential journeys through the platform?

Online Ordering 395

Online Ordering Point of Sale Allergens Customer Experience 395

Modern Restaurant Management

NOVEMBER 2, 2023

By the end of the book, readers will know how to protect themselves (and their customers). Her career has included performing services (operating partner, corporate/private trainer, health inspector, third party inspector, adjunct professor) in various sectors of the foodservice industry.

Kitchen Safety 474

Kitchen Safety Food Safety Allergens Employee Relations 474

Modern Restaurant Management

AUGUST 28, 2020

In this edition of MRM News Bites, we feature a new documentary on women in the culinary world, the loss of an industry legend, a contest to create healthy recipes and products and services to help restaurant in the pandemic. 'A 'A Woman's Place' on Hulu. He married Lorraine Pietryka on Aug. 20, 1955, and served in the U.S.

Allergens 364

Allergens Kitchen Safety Guest Recovery Customer Service 364

Modern Restaurant Management

JANUARY 7, 2020

Great service can make up for poor food, but great food cannot make up for poor service. All food service managers want employees to be trained in the following key areas: Knowledgeable about the menu and menu item specifications. Allergens–especially on new menu items or specials. Safety and Sanitation.

Allergens 295

Allergens Food Safety Customer Service Training 295

7 Shifts

SEPTEMBER 26, 2022

Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume. Health, Allergen, and Food Safety Training and Certifications. Examples include a TIPS certification , ServSafe Allergen , or a local accredited restaurant safety course. Food Service, Kitchen, & Hospitality Tech.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

MARCH 1, 2024

Our customers are chefs and foodservice companies who have found the operational benefits of using our 50Cut impressive- from maintaining and boosting flavor and juiciness of meat, to increasing recipe yields all while reaching their goals to cut down on carbon footprints.

Sustainability 474

Sustainability Allergens Workshop Sourcing 474

Modern Restaurant Management

FEBRUARY 5, 2024

A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. Restaurateurs say that right now, nearly 20 percent of their revenue stems from products and services outside of their core restaurant offerings. Top 100 Places to Eat in the U.S.

2024 492

2024 Loyalty Program Food Order 2030 492

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

FOH 307

FOH Food Safety BOH Customer Service 307

Goliath Consulting

MARCH 13, 2024

This seasonal transition presents unique challenges and considerations for HVAC upkeep that can impact customer satisfaction and operational efficiency. Spring also brings increased allergens, worsening indoor air quality if HVAC systems are neglected.

Allergens 195

Allergens Outdoor Customer Experience Dine-in 195

Modern Restaurant Management

OCTOBER 29, 2021

In turn, many consumers tried options like food delivery services and click-and-collect for the first time. According to one study conducted in August 2021 , 50 percent of US consumers say they’ve ordered food through a service like Uber Eats, Grubhub, or DoorDash; a 43 percent increase in just one year. Disregarding complaints.

Mobile Ordering 251

Mobile Ordering Online Ordering Customer Service Food Order 251

Modern Restaurant Management

MARCH 25, 2020

But that is no reason to stop running your restaurant in compliance with the FSMA, even during periods of limited service such as delivery and curbside pickup. Here are some sample questions: What allergens are in the restaurant? Implement procedures so that employees and customers can be kept at a safe distance from one another.

Food Safety 362

Food Safety Audits Food Allergens 362

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

The Rail

OCTOBER 18, 2022

And more and more restaurants and hospitality businesses are turning to chatbots to assist customers with everything from placing orders to managing reservations. Read on to learn about the next big thing in food service industry. Customization. So, what do you need to know about chatbots? The simpler, the better.

Online Ordering 241

Online Ordering Allergens Customer Experience Food Order 241

The Rail

OCTOBER 14, 2022

Of course, no food service business wants to sacrifice quality or taste simply to be allergy-friendly. Let’s look at four management tips you can put into place to create and promote an allergen-friendly establishment. When everyone is involved and on the same page, your staff will be more informed and your customers will be safer.

Allergens 147

Allergens Management Management Dietary Restrictions 147

Modern Restaurant Management

NOVEMBER 17, 2020

Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. percent with self-service kiosks coming in at 18.5 State of the Industry.

2020 402

2020 Mobile Ordering Online Ordering Food Order 402

Social Hospitality: Restaurants

DECEMBER 1, 2019

Not to mention: you must always deliver a memorable experience for customers. One such software, Nutritics, also calculates dishes’ allergens, calories, and nutrition based on inputted recipes. Buzztime offers tablets that let customers play trivia and poker games. It’s hard work to run a restaurant.

Technology 195

Technology Website Management Mobile Ordering Entertainment 195

The Restaurant Group

NOVEMBER 20, 2024

Offer Promotions and Discounts Implement Loyalty Programs Reward repeat customers with discounts or freebies. Collaborate with Local Businesses Partner for Cross-Promotions Offer joint deals with nearby shops or services. Collaborations can introduce your restaurant to new customer bases and foster a sense of community.

Loyalty Program 78

Loyalty Program Customer Experience Social Media Customer Service 78

Lavu

MARCH 7, 2025

PCI Compliance for Restaurants is essential to protecting customer payment data and preventing costly breaches. Failure to comply with PCI standards can result in fines of up to $100,000 per month, legal complications, and a significant loss of customer trust. Staying compliant protects your business and customer trust.

POS 78

POS Guest Recovery Document Audits 78

ChowNow

OCTOBER 19, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. ChowNow has recently launched our Preferred Partner Program—a handpicked group of industry leaders to help take your restaurant to the next level.

Front of House 195

Front of House Back of House Online Ordering Certification 195

ChowNow

OCTOBER 18, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. ChowNow has recently launched our Preferred Partner Program—a handpicked group of industry leaders to help take your restaurant to the next level.

Front of House 195

Front of House Back of House Online Ordering Certification 195

Modern Restaurant Management

NOVEMBER 4, 2019

“Our new Meatless Mondays not only allow us to offer more options to vegetarians and vegans, but we’re able to share with our other customers, who are meat-eaters, that substituting a plant-based alternative doesn’t have to sacrifice the taste of a dish.” ” Meatless Farm is expanding into restaurants in the U.S.

Fast Casual 280

Fast Casual Seasonal Menu Innovation Customer Experience 280

The Rail

MAY 15, 2024

Peer into counter service restaurants, from fast food chains to trendy eateries, which play an active role in the restaurant industry. They provide a hands-on experience that lets customers place their orders and enjoy quality eats at lower costs. Counter service is efficient and hassle-free, focusing on a self-service model.

Fast Casual 130

Fast Casual Customer Service Customer Experience Fine Dining 130

Culinary Digital

FEBRUARY 17, 2025

Every industrys food services have different requirements and needs, but we all get cold. If your food service management hasnt already adjusted your menus to include piping hot drinks, warm soups, and other wintertime comfort foods, now is the time to be ready for any more big storms and cold spikes next month. Talk to Us 1.

2025 52

2025 Management Management Food 52

Cheetah

JANUARY 20, 2022

One of the most pressing issues currently influencing all aspects of food-service is the labor shortage. Studies show that more options, even when it comes to food, makes customers less confident in their menu choices and reduces overall satisfaction. Smaller Menus Relieve Labor Shortage Stressors.

Seasonal Menu 148

Seasonal Menu Food Supply Allergens Supplies 148

Hot Schedules

JANUARY 29, 2020

require emergency medical attention from contact with a food allergen. Accurate allergen information is critical to guarantee your guests’ safety. Plus, making sure information is easily accessible helps deliver a positive customer experience. Ensure accuracy with your menu’s nutrition and allergen information.

Allergens 78

Allergens Food Food Safety Kitchen Safety 78

360Training

JUNE 11, 2020

Foodborne illness can happen at home, but approximately 60% of outbreaks trace back to restaurant service. Cross-contamination is a common way for pathogens and other contaminants to end up on a customer’s plate. Cross-Contamination with Allergens. Allergens are proteins that cause an allergic reaction in some people.

Allergens 78

Allergens Front of House Kitchen Safety Food Safety 78

The Rail

JANUARY 15, 2024

Considering the Guest’s Perspective When aiming to instill a culture of cleanliness, asking your staff to consider the customer’s perspective surrounding the matter can be a game changer in terms of gaining new insight surrounding hygiene. The Environmental Protection Agency (EPA) explains that mold produces allergens and irritants.

Kitchen Safety 130

Kitchen Safety Food Safety Allergens Food Supply 130

Perfect Daily Grind

JUNE 21, 2020

Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. Data from Square reveals that 5% of coffee shop customers in the US return to that same café that very same day. But quality isn’t enough to win you customers. The market isn’t the only thing that’s changed. Credit: La Marzocco Korea.

Café 137

Café Consumer Goods Customer Experience Beverage 137

The Rail

AUGUST 23, 2022

Before choosing a food delivery service, catering company, restaurant to have dinner, or venue to celebrate an event, people weigh all options. In the end, the service shows the TOP 5 sites for the search query in organic and paid search results based on this keyword. If you ignore this advice, you will be making a fatal mistake.

SEO 130

SEO Social Media Customer Service Customer Experience 130

The Food Corridor

JANUARY 4, 2022

With private events difficult to arrange and more consumers happy to order food for delivery, caterers and independent chefs have new opportunities; and therefore, need new ways to connect with customers. Happily, a new wave of tech platforms is helping chefs and food entrepreneurs do just that by enabling them to reach customers directly.

Catering 105

Catering Food Online Ordering Kitchen Safety 105

Restaurant365

FEBRUARY 18, 2022

Between self-service, order management, home delivery options, and futuristic robotic servers, there’s no shortage of great ideas for boosting front-of-house productivity. Every establishment’s goal is to deliver an outstanding customer experience. To create long-term, loyal customers they must deliver on customer expectation.

Technology 78

Technology Dietary Restrictions Back of House Front of House 78

Ken Burgin

JUNE 6, 2023

Questions could range from ingredients of dishes to potential allergens. Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

The Restaurant Group

JULY 10, 2019

By understanding more about current and potential customers, restaurants gain insight into the types of food and services that are in demand and highly valued by consumers. Not having gluten-free (wheat allergen), nut-free, or dairy-free options is not just a preference, it’s a vital component of gaining certain consumers.

Technology 68

Technology Allergens 2011 Customer Service 68

Hot Schedules

NOVEMBER 20, 2019

Profit margins are slim, quality control becomes a concern, and app users typically don’t discern between the delivery service and the restaurant in the event of a bad experience. . Delivery apps have driven in-store traffic down and presented a new set of challenges for many restaurants. Delivery is about speed. read more.

2019 103

2019 Hospitality Employee Relations Leadership 103

Sante

APRIL 13, 2020

Adding plant based protein to your menu can serve the needs of customers, the planet and your bottom line. Buyer's Edge compared case purchases of meat substitute products by its 20,000+ restaurant customers from 2018 to 2019. Stacey Sears. Variety is the Spice of Life. Executive Chef Bradford Kent, Blaze Pizza.

Sustainability 130

Sustainability Innovation 2019 2018 130